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Kasen C.
Customer Reviews for Carolina Mini Storage at Eastgate
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Did not receive my refund for not using all the time that I rented it for
Lavelle P.The best customer service I have received. He was very knowledgeable and made the entire experience amazing
Vonita S.Rented me a truck that didn't even get me 3 miles down the road before the tire went flat and then took 6 hours to rectify the situation, causing us to have to delay our trip. And then, charged full price for the rental.
Catherine L.Don't charge customers for equipment they didn't rent or use. I was charged for both a utility cart and moving blankets, did not use not break the seal on either item on the truck. I was informed it was an issue with U-Haul. So now I have to spend some of my time to call and fix a problem the guy that rented the truck to us refused to do.
Tomarco L.Jim was outstanding with flexibility when unexpected emergency occurred.
Tom M.Helpful and kind man at check in.
SANDRA I.It took the man 45 minutes to check me in, stopped halfway to argue with another customer who walked in after me about a key. I had to ask him to finish my check in so I could leave. I asked if the two utility dollies and the furniture dolly was in the truck, he said yes and when I checked there was no furniture dolly. I went back inside and he was just like oh yeah we don't have those. Made my move very hard. The customer service agent I talked to about extending my rental was so nice though!! Great customer service.
BARBARA C.Exactly as promised. No surprises and so easy to work with.
JEAN F.The owner is very nice and efficient. I would certainly use his rentals again.
AMY C.I did the contactless option for renting a moving van. Super easy and much faster then the in person experience I dealt with 10 years ago. Also this place is super easy to get in and out of compared to other locations.
Logan I.Very easy and simple instructions for use of the 24/7 pickup option. Would definitely use again. And I would definitely recommend
Victoria R.Great exchange.
BRENT H.Not a thing for improvement. Jim was knowledgeable, helpful and friendly. I will need to rent a truck again soon. Will definitely use this location.
DEIDRE C.This was not the drop off location. Bad experience is continuing.
CHARLES S.N/C
CHEYENNE G.The only issue I had was that the cab smelled strongly of cigarette smoke. Everyone who got in the cab with me commented on the smoke smell. The location, price, mobile process and vehicle were excellent! I would definitely use again. Thank you. A College Mom
PIPPA T.Everything was great, thanks!
Callie C.Great customer service and was easy to navigate
Malissa T.N/a
Joshua K.Ask all the verification questions at the time of the reservation. I left home to pick up the van, expecting everything to be done (you already had my driver's license and a credit card), and when I got to the location I had to struggle reading the small font on my phone to: a. provide a name and number of someone to verify me (I could have done that earlier, people don't pick up their phones from unknown numbers) or b. have my passport (who carries their passport, I could have done that before I left the house) or c. have a copy of a rental agreement (?) - I am not even sure what that meant, is this my rental agreement with U Haul and don't you have it? It took almost half an hour to do through all these steps and finally get the key. Luckily my son was with me to read all the tiny messages on my phone, I didn't think I need my reading glasses to drive a van home. Honestly, somewhere after the first 15 minutes I was ready to cry and totally regretted the experience. The van was nice and clean and easy to drive.
vera tabakova T.The online check in/out system is horrible. It takes way too much time and often hard to navigate through especially the picture taking. The price per mile is not feasible either. Its almost false advertising.
Keyetta W.Ninguno
JOHN T.Jim was very courteous and helpful, helped me reserve, change date and pickup the cargo trailer.
JAMES A.Great customer service.
CLAY H.Be more clear on the pricing it went from 37 to 164 dollars and I wasn't aware until after the charge
Ryan W.The owner was very helpful. My brother left an item in truck. Although the truck was rented out when I got there to get them. He advise me that he would check again, and he did and he found them. Overall experience was great.
Erica F.Manager and associates were very polite a knowledgeable about UHAUL services. Would use this location for my next UHaUL regal!,
Preston H.Excellent service!!! Walked around the unit with me. Helped me with unlatching the door ( which was not initially intuitive for me). I appreciated the additional help to disconnect from the hitch when I returned also.
VALERY D.Truck was not parked where it said it was in the app for check in
STACIA K.Very friendly and courteous. Thank you
Thomas C.Excellent experience. The gentleman working at this location was very helpful and on point. Will definitely come see him in 6 months when I have to move my daughter again.
ANTHONY S.Nothing! Ms. Brenda was such a sweetheart.
JOHNICIA S.My reserved vehicle was NOT present at my original location. I was sent to this location to pickup my reservation, which delayed my schedule for the rest of my move.
Glen M.Owner was very helpful and friendly!
Eric R.The guy working there this morning was very nice knowledgeable of all products and services he upsold the insurance and I had a great experience and will definitely go there again I can't remember the mans name but he was a older gentleman
Samuel W.On Saturday, March 15, I booked online for rent a U-Haul at Carolina mini Storage in Greenville ( 3201 Moseley Dr, Greenville Nc). I need the U-Haul bc I need to get a set of Couch and the loveseat then i got an reservation number and I have to pick up a U-Haul vehicle at 8:30 pm and I had to return the vehicle at that location at 12 am. Honestly, I had been book online on U-Haul App a lot of times and I alway booked online and I love the convenience on the App bc i can do self check in & check out so easy and i never got any problem. I like to get reservation online bc I always get off work late at night. For sure sure I never get any problem with that but this time i got a problem and I was so mad and here reason why i got mad, I swear of God I didn't know the location I picked up the U-Haul will close the gate after 10:00 Pm and after I finished everything and I drove the U-Haul vehicle back to that location at 10:10 bc I had to return U-Haul vehicle before 12:00 Am andddddddd the gate at that location is close, completely closeeee, I tried to crawl under the gate to the door of the office and I saw 2 phones numbers on the door, one for emergency and one for call the office something, I tried to call the emergency number 4 times to ask about the code to open the gate for i can be able to return the vehicle on time and I left the record message 3 times and no no no no body answer ( what kind of emergency phone number is that???????) I was at the gate more than 30 minutes and the one police drive by and he saw me and he stop over and asked me what's going on and he told me I had to go home bc he didn't know any phone number to call the owner of that location and I had to return the vehicle next day and I have to pay extra 35 dollars for stupid reason. And after that I got home and tried to contact U-Haul to let they know the reason why I'm not return the vehicle on time to void the extra fee and again I had to wait on the phone almost 30 minutes and no no no no bodyyyyy answers. Your supposed to be let me know that location will be close the door at 10:00 Pm or y'all supposed to be contact with that location about the gate code for customer can return the vehicle on time or anytime.... So so so so bad service!!!!
Phu N.Outstanding service at location.
Teresa D.The man was so nice didn't mine taking up time with me so polite
Linda T.Nothing it was a good experience
Seattle T.Nothing it was great service
Sharon P.Rented a van used it returned it. Very easy.
Richard B.The first time I used U-Haul the truck was newer and nicer. This one was okay.
Elizabeth L.First time renting from u-haul and I was pleasantly surprised with my experience. I Grabbed a 10 ft truck and auto transport for the day. I had to pick up my 98 jeep cherokee that had a blown head gasket and left me stranded 75 miles away from home. This pair from u-haul worked out beautifully. One reason is because you have the vehicle fully secure on a platform. The other reason is because the dolly u-haul offers, though cheaper, could honestly really mess up your vehicle worse than it already was, that is if the drive shaft isn't completely removed. It is suggested by u-haul that it be completely removed, as well as your owners manual. Having your vehicle up on a dolly and be driven around for any extended period of time is harmful to your vehicle. I only say this because most people strap in the front two wheels turn the vehicle to accessories but the vehicle in neutral and go. If you do choose to do that at least consult your owner's manual or any forum on your specific vehicle. It was verrrrrrry windy on the way home. And the equipment handled perfectly. No problems what so ever. I would absolutely recommend towing your vehicle thru u-haul over having a tow service do it. That is if you have a bit of distance to go. It ended up being UNDER $200. The cheapest tow I could get was $400 for a flat bed to pick it up, after calling eight different wrecker services. So kudos to u-haul for offering this truck and trailer combo at an affordable rate. Sorry for the long review, im hoping maybe it can help someone who is considering towing thru u-haul or have someone do more research before using the vehicle dolly option. Also the guy at Carolina Mini Storage at Eastgate was awesome. He knows his business, was very informative, and gave me pointers on my trailer. Will definitely be back for any u-haul needs!
Brandon R.It was a good experience, to be expected when you have Jim as your representative.
Casele S.My rental was a EXCELLENT experience.
Ralph C.The software delayed my registration longer than expected.
Maurice Y.No improvement needed! Jim has everything under control!!!
Trimai S.Price per mile is high. And if advertised for $19.95, it should be $19.95 plus the miles and not all the additional charges. I had no dolly in the truck I drove. That probably cost extra too though.
Summer C.Jim was extremely helpful and nice! Especially because he unselfishly came in on a day the store is typically closed to allow me to rent a truck to help me move my fiancée.
james M.He was great, I love his spirit, very nice and understanding.
Sharon P.