Customer Reviews for Caroles Auto Repair Service
(U-Haul Neighborhood Dealer)

177 reviews

640A W 40th St   San Bernardino, CA 92407
(Between Kendall and Electric)

(909) 881-7398

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 881-7398

640A W 40th St
San Bernardino, CA 92407
(Between Kendall and Electric)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have more options and selections

EZEKIEL M. 
Rating:
3.0

Customer did not leave a comment.

Cori R. 
Rating:
5.0

Great customer service. He was awesone

PATRICIA J. 
Rating:
5.0

Lenny is great and it was so easy at this location - outstanding!! highly recommended. thank you.

DAVID B. 
Rating:
5.0

The service here is top notch!! Thank you!

DEVANN P. 
Rating:
2.0

check out equipment correctly and check it in so person doesnt get ripped off like i did on milage. i drove 4.5 miles one way and the same distance to return and got charged for 45 miles. then couldnt reach dealer to correct it.

patricia G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Customer did not leave a comment.

SORAYA R. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE D. 
Rating:
5.0

Nothing, my service was Excellent.

DAWNMARIE D. 
Rating:
5.0

Everything way great.

ROBERT M. 
Rating:
4.0

Everything was very professional. I was very happy with the whole experience definitely will return.

Tonja A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

joshua R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA C. 
Rating:
4.0

Customer did not leave a comment.

Kailey G. 
Rating:
5.0

Lenny at Carole's Auto Repair provided excellent service. We will do all future business in this establishment!!

GREGORY B. 
Rating:
5.0

Berry fast service i was in and out

Isidro L. 
Rating:
1.0

U-Haul changed my drop off location and I couldn't find the location and was late which cost me an entire day charge which is ridiculous when I don't even know why my drop off location was changed in the first place

Kellen B. 
Rating:
5.0

Very helpful manager! Excellent Service!! Totally Satisfied.

Bartreese S. 
Rating:
5.0

Good service and very helpful at all times!

Bartreese S. 
Rating:
5.0

Customer did not leave a comment.

JUSTINE S. 
Rating:
5.0

Very good service and very helpful! Very satisfied with manager! Thank you!

Bartreese S. 
Rating:
5.0

Nothing else to do. Your customer service is excellent!! Keep up the good work????

Jorge I. 
Rating:
5.0

Very good service rendered!! Totally satisfied!!

Bartreese S. 
Rating:
5.0

Customer did not leave a comment.

Kalleia L. 
Rating:
5.0

Good location!!!

Bartreese S. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Good!

Bartreese S. 
Rating:
5.0

For this location, CHANGE NOTHING! In fact I know a few locations that are strictly U-Haul that dont offer as good of customer service like I received from Caroles Auto

Lloyd D. 
Rating:
5.0

Customer service was awesome.

Abram G. 
Rating:
5.0

Good job!! Please do not use personal Information on comments! Thank you!

Bartreese S. 
Rating:
3.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Lenny provided great customer service. Very personable. Will use this location for all future u-haul needs.

Rosemarrie R. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

Great Experience, would definitely use this location again.

Buffy W. 
Rating:
5.0

Everything was perfect the man at carols auto was very professional and efficient

Edmund C. 
Rating:
3.0

Limited sizes of trucks available. Limited equipment for rental. Only one size box available. The only saving grace is that the staff is very pleasant and helpful.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Arlette U. 
Rating:
5.0

Customer did not leave a comment.

Jana C. 
Rating:
4.0

Customer did not leave a comment.

Kelsey W. 
Rating:
5.0

Great experience.

IVAN D. 
Rating:
5.0

Very helpful with renting and suggestions to make my move easier!

DAN B. 
Rating:
5.0

Nothing really Lenny was a good man. Helpful and new his business. 10 in my book. Thank you

Eli C. 
Rating:
5.0

Was an amazing experience and so easy. Will definitely recommend this location.

Shiela H. 
Rating:
5.0

Excellent customer service. Quick and efficient!!!

Lainisha C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
4.0

Great service

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
5.0

Customer did not leave a comment.

Angelica Z. 
Rating:
4.0

The dealer was very helpful and friendly I would use them again.

Sandy J. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Customer did not leave a comment.

aljandro H. 
Rating:
5.0

Seamless

Jennifer I. 
Rating:
4.0

I had uploaded my driver license while doing my reservation, not sure why it asked me again. It asked me about 3 times to upload my license which was frustrating. My reservation was at 8. I got there around 815. While the process time was average, my reservation included a dolly. When I opened the the uhaul, it wasn't there. I had to wait for the location to open and go inside to inquire. It was frustrating but the gentleman was nice. Feedback- make sure whatever is ordered is available at the reservation date and time.

Ignacio B. 
Rating:
5.0

Customer did not leave a comment.

Charice L. 
Rating:
5.0

The man was so nice and so helpful! Awesome expierence overall!

Shoshana R. 
Rating:
5.0

Customer did not leave a comment.

Nellie O. 
Rating:
2.0

The furniture pads were not in the uhaul. Please refund!!

Eric V. 
Rating:
4.0

Excellent customer service. Very personable.

Janice K. 
Rating:
5.0

Customer did not leave a comment.

Daisy C. 
Rating:
5.0

A friendly and professional experience. They went out of their way to make moving easier. Thank you.

David M. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

One of the easiest experiences I have ever had. The owner Lennie was very friendly and knowledgeable. Will not go to any other location. 10/10 Experience.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

Michele E. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

This is my second time renting from here last time I rented from here was when I moved to Arizona and I would definitely recommend this location very professional and curtious

Darlene D. 
Rating:
5.0

The guy that helped me (didn't get his name) was amazing!!!! A million thumbs up to him! Very nice man!

Rating:
5.0

Great experience. Manager was very helpful.

CK A. 
Rating:
5.0

Lenny saved the day ... and all cudo's belong to Caroles auto repair . If you look at my contract I was suppose to pick a truck up at Tires 4 less or some name like that at 9:00am . I show up there at 9:30 and was told there was no truck for me and it was U Haul corporates fault as it wasn't suppose to be there til noon ... he was no help at all ... I got rude with him yes but only after he said it's not his fault repeatedly:.. anyway I would like some compensation for my trouble please thank you

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Arthur F. 
Rating:
4.0

Nothing...everything went well...

ronald N. 
Rating:
5.0

Owner of the location was very friendly!

SARKIS D. 
Rating:
5.0

Very good customer service.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Jamil H. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
3.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Iesha R. 
Rating:
1.0

The auto transport was NOT supposed to have my F150 put on it. In fact, U-Haul doesn't have auto transports that will handle such a big truck. Yet Lenny lied in the computer and certainly didn't have a problem taking my $500. The auto transport lost it's tire 6 hours into a 7 day trip. I had to leave my truck behind and it will cost me thousands to get it here. This was wrong!!

Shawn S. 
Rating:
5.0

Lenny was great in helping us with the rental. He immediately started the process while we were enroute to pick up the vehicle Thanks

RON S. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA N. 
Rating:
5.0

Customer did not leave a comment.

DANNY O. 
Rating:
5.0

Did every thing better then most people could have. Had a great experience. Thank you for your friendship. I'll never forget. Thanks again!

KEVIN M. 
Rating:
3.0

Customer did not leave a comment.

Linda W. 
Rating:
3.0

Customer did not leave a comment.

ROSALIE C. 
Rating:
3.0

Nice guy there. Problem is with your website. I couldn't figure out what mileage you gave me. So I surpassed the mileage and I was taxed 20$. No big deal. I just wish I could have known. Make it simple please

Pete F. 
Rating:
5.0

The gentleman that helped us, Lenny was very helpful and easy to work with. Made it a great experience for us to make our move.

Alex A. 
Rating:
3.0

Customer did not leave a comment.

tracy C. 
Rating:
5.0

Excellent customer service A +

Elizabeth G. 
Rating:
5.0

Lenny was amazing from initial call. He was knowledgeable and helpful. He was kind and patient. I rate him a 10/10!

Lynn W. 
Rating:
5.0

It was a great experience considering my first reservation was with another dealer. My original reservation was with B J oil (847 W Highland Av San Bernardino, CA 92405) It was horrible. The man was rude and snatched the pen out of my hand. At Caroles, we were treated kindly and they offered amazing support after what we had been thru at the first place. We will happily use Caroles in the future.

DEBRA N. 
Rating:
4.0

Very nice person to make business with.

ALBERTO D. 
Rating:
5.0

Customer did not leave a comment.

DENNISE B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
3.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Lenny was friendly & professional. Exceptional customer service.

andrea C. 
Rating:
5.0

Customer did not leave a comment.

ALMA B. 
Rating:
5.0

Lenny, the owner of Carole's Auto Repair Service, is wonderful! He was so helpful, personable, and accommodating. I highly recommend this location for uhaul sevice, and I will definitely return in the future. Thanks Lenny!

Nicole P. 
No reviews have been submitted for this location.

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