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The online process is a little unclear and the website glitches several times as I tried to pick up and return the truck. Not uploading pics after I took them, not recognizing GPS location even though other apps on phone showed my phone was sending GPS info, etc.
Was seemless
Pay attention to any damage - if doing one way - each U-Haul contractor has differing expectations of what is or is not. Or what the correct process is.
Bill was very responsive and extremely helpful in communicating details and making adjustments on dropoff timing.
5 STARS!
Asked for a dolly and didn't receive a dolly but got charged for it. Also was charged for another days fair because truck was returned 30mins late even though the pick up the truck more the 30mins than the scheduled time and spent the same hrs I rented the truck for. Called customer service and I was transferred from one person to the other and had to stay on the phone for over an hour and yet still my dolly refund is still not here. Worse experience ever!!!!!
The truck was ready to go the service guy was great I would definitely recommend this place again
Thought the truck parked up front was for advertising so walked back and forth the entire lot looking for the truck number and then the key box.
Charged more than the expected.
Quick and easy and reasonable couldn't ask for more than that
Thanks!
I got charged twice for the rental
Bill at Carmel Welding uHaul is always helpful and accommodating. Many thanks!
I am happy about the experience, but unhappy about the 20 dollar after hours return charge. What have they done for the charge. Is did the return myself on my phone and dropped the key. Why is the after hour return fee for ?
No issues. Great service, great price!
Pick up was very easy. Drop off could not be completed via the website. I waited on hold and was told I'd have to come in the next day to complete the return. I called and had to leave a message. I never got a return call, was charged the $20 fee for not completing the online drop off, called again and still have not gotten a returned call. This is a fixable problem and if it were fixed I'd rate the location as EXCELLENT.
Was dropped offf at 2:30 d not know why charged a late fee? Did know I was going to need to pay for gas. you need to check into this the guy that was there said he would check in after I left quess I should of forced him to do right away!!! Dale Meyers Jr
Someone should be at the location for pickup. It took us an hour to get our truck which we had taken care of on line. What a screwed up mess it turned out to be. And then the lock box with the keys wouldn't open either.
Everything was great. Except the fact is smelled like pot. I told Bill and he offered another truck. I declined as I was in a rush. But otherwise everything was great.
The online check in was quick, easy and made the experience go smoothly.
Friendly and knowledgeable staff -- they truly were there to help.
The truck interior was dirty. Especially with Covid 19, I would had expected better. I took a lysol wipe to the steering wheel, ect. and it was nasty. Also, when an employee tells you that you are all set to go, one would expect the key to be in the truck but no. They had to hunt it down. Bill, the manager was very nice but it is those reasons, I had to rate it just average.
Excellent service
No point to online check in. Had to walk in after all and seemed like I annoyed the employees. The man who handed me the keys pointed to one size of the parking lot and said "your truck is in the corner there." It was only then did I realize there were two trucks in two different corners. I got into the wrong one at first, it smelled like cigarettes. The second one (the correct one) had a lawnmower in front of it and a car beside it that I had to navigate around. It just wasn't a seamless experience.
I dropped off and didnt interact w/ anyone
Very easy, friendly, people to deal with.
Confusing. No direction on where to go.
I am very dissatisfied with the $20 "convenience fee" for returning my equipment "after store hours". This is not a good customer experience that is not justified by any logical means. There is no extra effort on the part of U-Haul to complete my rental process regardless of whether I see a person live at the desk or drop off my key in a dropbox (which is attached to the door of the U-Haul office). Especially during this time of limiting face-to-face interaction, I am being penalized for social distancing. I am requesting a return phone call from U-Haul Customer Service and a refund of the $20 convenience fee on my card.
The online experience of picking up the truck is weak.
Return and website was difficult to use. Slow loading and kept failing before submitting
Bill did an excellent of working with us. We were able to re-schedule our return time for our truck when he had another one return early. Good Customer Services Rick & Todd Wood
The process was Simple and straight forward. Friendly staff.
Clean the cab floor and try to have someone knowledgeable of the uhaul process on duty.
Bad experience with the 24/7 phone location was on but would not work took 1/2 and needed help to complete the process...same dropping the truck of would not recognize my location spent another 20 min or so no results...so I wish not to be charged the $20 fee at time of drop off...wast of time ...not happy ??
Had Unable to Process issues before pickup and at drop off. Guy at day didn't want to be bothered with and had to process it manually. Did online chat 2X with no results.
Nothing I can think of. The rental went smoothly and the service was very, very, good.
Customer service and equipment were good. I was grossly overcharged on mileage but Carmel Welding is looking into it. I was charged for 724 miles but only actually drove about 115 miles. I will not use UHaul or recommend them ever unless this charge is changed but Carmel Welding is still looking into it.
Super easy and very well organized---made the process as quick and simple as possible. Followup and contact was excellent. Will def use this location in the future should I need similar service. Thank you.
Best Uhaul truck and Uhaul experience I ever had. Thank you.
Love these guys!
Check engine light was on entire time. Not a truck to send out.
Thank you for only 3 questions
The truck was absolutely filthy. I received an email stating U-Haul would wipe down the main areas prior to renting. Nothing was clean. I spent an hour cleaning the truck cab before I started moving. Y'all can do much better. For $800. I expect a spotless truck.
Smooth process. All went very well.
The online pick up app needs some help took forever then i I just end up having the gentleman at off check me out
