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Robert I.
Customer Reviews for Carmel Welding & Supply Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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One of the easiest pickup and drop offs I've had. The truck was clean and smelled amazing!
JOHN G.Deb was amazing really helpful in our situation., she was very pleasant and easy to work with!!
Trish M.Excellent customer service
Ben B.The customer service was amazing
KENNETH H.Nothing to add, but I certainly love the folks at this location.
Fred Y.Customer service was great!
Fine Line D.Very happy with the service. Glad I could go to a local company!
Debbie G.I was told the truck was full of fuel. I drove a total of 9 miles and ended up putting 5 gallons of gas in the truck, which obviously was not full when I picked it up.
Jon H.Ok 👍
Jose C.Deb was so helpful with my last minute rental before she closed for the day.
Jill J.Everything went smooth. Deb was super friendly to work with.
JOEL S.The 24/7 checkin process is cumbersome. Customer service did not know that the pickup location had in-person checkin from 8AM to5 PM.
Karthik N.Great customer service, enjoyed working with Debra
Rick B.No improvements needed. Location was convenient and staff was professional.
Jenni S.Coffee and donuts
Dan S.The woman who helped us with the rental was amazing! She called us the night before to let me know the truck size we requested was not available and we worked to find a solution. Pick up and drop off was incredibly easy. No one tried to upsell us anything.
Amanda F.Everything was wonderful and Ms. Deb's was AWESOME! Thank you :OD
Latita B.Debra at the u-haul facility was such a wonderful person and truly a blessing!
Anita W.This was a great experience that was handled very well by Carmel Welding. Definitely impressed.
Matt H.Deb provided excellent service!
David K.Deb and Bill are the best
Patrick G.Deb was so helpful the day after Christmas. We felt bad to have to bother her because I couldn't find my phone with all the information. She went above and beyond the call of duty. Gracias.
Jill B.Deb was such an awesome help!
Ronald H.Deb was outstanding! Very helpful and courteous.
BRIAN O.My drop off location was switched
Ryan H.Extremely friendly lady and helpful.
Andrea S.Wonderful customer service
Linda B.The equipment was clean and well maintained. However the inside of the windshield had not been cleaned in a very long time and it made visibility difficult. I cleaned the interior windshield and all was good.
Thomas B.They were super accommodating and kind. Deb is the absolute best!
Shelley I.The people here are always friendly, helpful and professional. It is a joy to do business with theme.
Michael B.Deb was awesome very helpful. She was super nice and provided great customer service. The check out was smooth and easy. I was able to come after hours for my pickup and she was super helpful. I am very happy with Uhaul and the service they provided. Tammy
Tamara C.Quick and easy
Donald B.The staff at Carmel Welding was the nicest experience I've ever had renting from U-Haul. Normally rental staff are crabby and make you think you are wasting their time. Quite the opposite this time! The Carmel Welding staff were so nice and appreciative of my business. I will definitely recommend them to all my friends and will rent from them again!
Scott E.Debra was an excellent lady. Easy to work with.
Bill C.Omg ! Deb she is so awesome ! We was there pickup our reservation truck and the system was down but Deb make everything go as quick as she can . I will Recommend to people that I know for sure!
yucheng Z.This is the second time I've used this location, they've been great both times!
Mona M.Truck was REALLY hard to start, but was great otherwise.
Nathan L.It smelled strong of marijuana, don't know how y'all couldn't smell it. I should've gotten a discount for that crap.
Nicholas S.Best experience I've ever had renting a uhual. So friendly and helpful, I have never not had a bad experience before today. Made my whole moving experience go smoothly.
Audrey M.The location is a little difficult to drive out of depending on how the truck is oriented.
Everett M.I wasn't a fan of the online pick up. We went inside though and the staff was awesome. The lady was very friendly and helped us get everything taken care of. It was a very positive experience.
Joe H.Carmel Welding and Supply is a cool old shop. Awesome place. Deborah, the U Haul rep was professional, polite and efficient. I called to reserve a truck and had to leave a message but received a call back within an hour. When I arrived we moved through the process quickly and with detailed instructions. I followed her lead and was in the truck I requested in minutes. Deborah greeted us on the return, checked out the truck and we were on our way. Perfect 10! Nice and easy. Gracias.
Kurt S.Awesome experience
Michael G.Self check-in process seems for complicated than necessary, especially requiring pictures, but other than that, no complaints
Mike P.All good on pick up. Maybe a sign to indicate The office for the uhaul may be helpful.
Amy S.Although the bed of the truck was extremely clean the cab/passenger compartment could have used some attention. We found plastic bottles from a previous customer in the cab doors , the seats had multiple tears and holes and the floors could have been vacuumed out. Also, the only charging stations were cigarette connections and definitely should have offered a USB connection (or two). The shocks need to be replaced for a more smooth ride. Have used many Uhaul vehicles in the past and this one is in need of attention and upgrades.
Carrie D.What a difference!!! Compared to where I rented the truck. Clean, decent and professionals.
Marco D.This review has nothing to do with the pick up and drop off location because the issue was with the Uhaul management. We never received a call the day prior so when we showed up to our pick up spot, there was no truck for us there. We called customer service and the woman was not helpful. I was on hold for 25 minutes. She told us to drive to another location 20 minutes away. We got to that location and they said they didn't have a truck for us and that customer service always assigns trucks that don't exists. We called customer service again and this lady was more helpful. But we had to drive to a location 50 minutes away. Absolutely unacceptable. I made the reservation a month prior online. Supposedly, there is some guarantee fee of $50? Why would I need to guarantee my order if I'm already paying over $100 for the truck? Extremely frustrating and made a stressful day even more stressful.
Alec L.I did not have the opportunity to choose whether I wanted the insurance or not. It was charged. It was not much ($14), but I believe it was optional.
Jason C.