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Gerald C
Customer Reviews for Car Time
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service
kenneth LDid not look like a drop off location, when I missed the turn there was no location to turn around the truck ( 26’) nearby. When entering the location was greeted immediately and professionally by a worker to move the truck. That was necessary because there was no room to go anywhere and was difficult to manuveur are second vehicle to get out of the lot.
Peter DPick up guys we’re great first place for dropping off old lady on Augusta rd not so good would not take equipment second place on old hundred rd great
MIKE DQuick turn in
Kevin lContact person was rude. Didn't bother to really read my contract, that I had an extra day. This caused unnecessary stress. He tried to rush us out the door before having everything finalized. I would not refer anyone to this location
Debra WJustin was very nice and helpful!
Karen SMake sure the brake and signal light works on both side. Had to take this unit no other options and the guy who hooked it up said it was ok. So I drove with no signal or brake light for the right side of the trailer. Also be upfront with the automatic charges when returning. I cleaned it out and was still charged 15.00.
Richard IClosest office did not have a tow dolly but located one nearby and reserved for me. Got there hooked up and gone in 15 min. Same quick service when returning. The interconnect system worked great and will look to Uhaul every time.
glen cAll was perfect !
mike wThese people were super friendly and welcoming.
Katrina MSuper fast. Easy in and out
Samuel ARequested an after hours drop off but location was closed up tight with no Dropbox to put the key.
Steven NThe gas charge was crazy for the miles I drove.
Steve MOriginally reserved at another location for 9am. Being called at 8:48 to inform me my rental was not available was unacceptable. Then to tell me (the customer) to drive somewhere else vs try to be accommodating. Garbage customer service. The second location Car Time was seamless process and great
Rachel CThey were very helpful and friendly.
Robert MExcellent service and truck was very clean and spotless. I will definitely go back.
DON HExtremely pleasant and helpful.
Enrique BZERO signage outside the building saying this was a UHaul drop off location. Obviously only in it for the money. Very narrow ally to drive to the back of the lot then I had to let their agent drive my truck because they wanted it back into a spot. I had to park about .5 miles away from my hotel just so I could park without backing in. I have driven tailers with boats, and motorcycle almost all my life. I know how to do it I just did not feel comfortable doing it with youir trailer it was not in the best of shape. You should not make the customer do this. Let us drop it off and then you can move it where ever you want to . This is a big inconvenience to the customer.
Dean S$1800 for two trailer!!! Not recommended and price gouging because of location It cost me $300 the first time one way then $1800 back!!! Someone better make it right
James CNo hazzle, everything ready and check in smooth.
Michael CTo good to be real , fast n reliable. Perfect operation hours. El
Raul RThe team at Car Time is great everyone I interacted with made this a smooth and easy rental experience.
WALTER VCheck the condition of the tires and make sure put some grease in the wheels bearings
JAIRO VGuy very professional n polite.
Raul RNothing Justin and Dave and crew are Pros thx
John RThe trailer leaked in the rain, we had to spend hours repacking the load to avoid damage to our wood furniture. That trailer is old and leaky, it should be fixed or removed from service. We would like a refund of our rental fees paid.
Lois DNothing, everything was very easy, personnel were helpful, zero issues
Wesley HTrucks with power windows, locks and mirrors would really make it much more convenient. Other than that, all is good.
Renato NExcellent service, excellent equipment. You can’t go wrong coming here. I Will definitely make this my to go place when I need equipment again.
Evaristo GEnsure windshield wipers are functioning properly.
Maura MIt was fast and easy
Karen HProfessional Service Thank You
Luisa athis was not the original drop location. when we arrived at Boo Boo’s discount he refused to let us drop off trailer. he said he had too many, wasn’t getting enough rental business, and he had been turning everyone away all day. he then told us to call the 800 number and see if customer service would find us somewhere else to drop it off. wait time was an hour ( we never got through although another customer who was refused drop off minutes earlier was told there wasn’t anywhere nearby to drop it off. we made calls ourselves and we’re lucky to be told we could drop it off. i don’t know what we would have done had this other place not accepted the trailer. we had just driven 750 miles ( that other guy drove 2400 miles) and needed to return the trailer so we wouldn’t be late returning trailer and my friend could drive back home. Something needs to be done about this drop off location that refuses returns! it was very stressful and inconvenient.
Denise DWas impressed with professionalism, speed of service and friendliness of employees.
SCOTT RBetter UHaul signage by the road would be helpful.
Roy GLights are LED so when one was not working I couldn’t even try to repair since they are riveted in place.
Jack HUse Penske!
Karen SNothing. You guys helped me out BIG by renting me the trailer I desperately needed after hours. I was over 250 miles from home, and needed to get the 1,200 lbs mower home, or else I would have had to spend the night at a motel, etc. IOU guys!!
Michael PVery unprofessional behavior. Not friendly at all. Told me truck was a mess. The truck was not. Would not recommend this location to anyone
Tracey CAlmost 24 hours after the truck and trailer were dropped off we got a call from UHaul saying that we were late returning then. Apparently Car Time has not processed the return yet. They were busy with their automotive side of the business.
RICHARD QHave tires with some tread, they were almost smooth
John C