Comentarios del cliente para Car N Go

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Car N Go

Grado total:

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Faith P. en

Grado:

El cliente no dejó un comentario.

Patrice C. en

Grado:

El cliente no dejó un comentario.

Sylvia N. en

Grado:

El cliente no dejó un comentario.

Douglas S. en

Grado:

Very helpful good service and staff

Pat F. en

Grado:

Very friendly staff. Great service

ty M. en

Grado:

Quick and professional

VICTOR M. en

Grado:

Good ??

Andrew G. en

Grado:

Next time don’t send me to a place that don’t have the vehicle I wanted. Uhaul has messed up my time schedule and put me back by a day and a half ! As far as the location of my pick up them guys were excellent and worked with me and did what they had to do to have a happy customer but I recommend them guys drop they uhaul contract. Thank you car and go will be looking into buying some car audio from yous soon

LARRY B. en

Grado:

Return was fast and professional. Uhaul wins the satisfaction game every time.

HERBERT D. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

Dropped off after hours

Daniel H. en

Grado:

El cliente no dejó un comentario.

EDGAR C. en

Grado:

Great service, very convenient to Chippenham and re-fueling. Plenty of parking.

John S. en

Grado:

It is important that U-Haul notify the customer that there are only certain locations in the Virginia area that take back trailers. I went to three (3) different locations before I found one (1) that would take back the trailer. That was extremely confusing and frustrating.

Kamsoth I. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

No one helped me hook the trailer to my truck. It was super heavy and I did it wrong. Nearly lost the trailer due to my own inexperience. Luckily, no damage was done to my vehicle or the trailer.

MICHAEL M. en

Grado:

When you are refueling the vehicle to its former exact fuel level, there should be some monetary compensation when you go over the former fuel level when returning the vehicle, as I did. When I asked for a credit/deduction on my rental bill for surpassing the former fuel level,. I was told “U-Haul doesn’t give any credit for that “

Tina B. en

Grado:

El cliente no dejó un comentario.

shamell B. en

Grado:

I left something in my car and he didn’t throw it away he had already held it in the office for me ! Thanks !

Adele K. en

Grado:

Employee did not help lift and hitch trailer to car despite me being an over 50yo female. Did not confirm properly hitches and check lights like all the other places I’ve picked up at before.

GEORGE R. en

Grado:

Good experience

Gretchen R. en

Grado:

Exceptional Customer Service - just keep it up!

Leigh S. en

Grado:

I had a horrible experience in renting and picking up my truck from U-Haul. I rented a 10 ft truck to be picked up in Roanoke, Va (where I live). I never received a confirmation text from U-Haul about picking up the truck. I had to call the day before my scheduled pick up time to find out what time and where I was to go. I was told that I had to travel 1 hour to Moneta, Va to pick up the U-Haul vehicle at 8am 6/15/19. I arrived on time only to find no truck available for me to pick up. I spent well over 2 hours on the phone with U-Haul toll free number and the Williamson Rd (Roanoke, Va) location only to be redirected to a regional office on Richmond, Va. My husband and I were told that we would now have to dive 1.5 hours to Danville, Va where we were told a truck would be available for us. Accommodations were made which I do appreciate but I should have never been placed in a situation in which an accommodation was needed due to poor scheduling. When a customer reserves a vehicle through your organization, a vehicle should be available for them where they scheduled to pick it up...period. Previous renters should not be permitted to not turn the vehicles in late under any circumstance if it has already been reserved by another customer. I was completely inconvenienced. I will not use U-Haul again after this experience nor will I recommend your company.

Victor H. en

Grado:

Location was hard to find. It is a small store in a strip mall. Drop off was simply a portion of the mall parking lot that was about 40 yards from the store.

Donald M. en

Grado:

El cliente no dejó un comentario.

Bernice B. en

Grado:

None

CAROLE Y. en

Grado:

I really appreciate Mike and Rudy taking care of me after my reservation with Budget was not honored and I had to scramble that day. Also big appreciation to another location - Millers Auto Center at 11702 Midlothian Turnpike, Midlothian, VA 23113. I was given a reservation for a truck through the UHaul online system for a truck that was not available, but Mr. Miller got on the phone and made arrangements for me to have the truck at Car N Go.

Ernest B. en

Grado:

El cliente no dejó un comentario.

Shaka M. en

Grado:

El cliente no dejó un comentario.

Sharika T. en

Grado:

Need new trucks, check gas mileage before releasing a truck and just keep up the maintenance on them

Zachary M. en

Grado:

Super nice folks. Quick and helpful. First place I would look in the Richmond area.

Rex E. en

Grado:

El cliente no dejó un comentario.

Charles J. en

Grado:

El cliente no dejó un comentario.

Lisa M. en

Grado:

El cliente no dejó un comentario.

Ronald B. en

Grado:

El cliente no dejó un comentario.

Tiffany C. en

Grado:

El cliente no dejó un comentario.

Howard S. en

Grado:

Service was fast and quick.

Jeannie T. en

Grado:

El cliente no dejó un comentario.

alexander B. en

Grado:

Maybe the truck wasn’t a big POS it didn’t have any power the brakes were messed up the wipers stoped working in the rain! And the radio stoped working I’m so upset with everything that happened! I had already talked to your customer service and they said I would have a manager call me it have been a week!

Michael M. en

Grado:

El cliente no dejó un comentario.

Stephen D. en

Grado:

El cliente no dejó un comentario.

Terry B. en

Grado:

I was switched at the last moment to the Hull Street (for me) out of the way location. Two days before, I had stopped by the original Broad Street location and confirmed pick up at that location as it was close to where I would be loading and allow me to quickly start my trip. The Hull Street address is an auto audio shop. The clerk was friendly, but I had to clean mud out of the trailer before I could load it.

Israel M. en

Grado:

El cliente no dejó un comentario.

BRITTANY H. en

Grado:

El cliente no dejó un comentario.

Ires F. en

Grado:

El cliente no dejó un comentario.

Nikolay T. en

Grado:

El cliente no dejó un comentario.

Merredith M. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

They probably need to turn their radio down. It was playing insanely vulgar, awful sounding industrial/rap lol. I personally didn't mind, but if a 50 year old lady or family came in, it would be awful lol.

MIKE T. en

Grado:

El cliente no dejó un comentario.

LeeAnn S. en

Grado:

El cliente no dejó un comentario.

LOIS A. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

The staff was attentive and awesome! They represent U-Haul Brand very well indeed!

Marivel S. en

Grado:

The truck was not swepted out even tough there is a sign letting people know that it will cost $25 if it’s not.

Richard R. en

Grado:

Great

lynne M. en

Grado:

El cliente no dejó un comentario.

CHANDLER W. en

Grado:

Service and support were excellent.

JOYCE C. en

Grado:

Thanks so much for your services?

william P. en

Grado:

The truck was clean but it wasn't really clean. There was some debris in the back and probably could've been swept out. But it was OK . The cab was a little dirty but it was fine

Kaylee W. en

Grado:

El cliente no dejó un comentario.

DARRELL J. en

Grado:

He was very courteous and helpful.

Kelsey R. en

Grado:

The associate that helped me out was very kind and accommodating. Compared to the experience my new roommates had at a different location, I definitely recommend these guys! Fast, funny, helpful. Most definitely what you need because moving is stressful enough!

STEVE K. en

Grado:

El cliente no dejó un comentario.

Janice M. en

Grado:

This is not about the pickup location, because they were wonderfu. But the Uhaul process was quite cumbersome. I used Express Checkout online, but I still had to spend more than 15 minutes on paperwork. The same thing happened the last time a rented a trailer online from a different pickup location. UHaul should fix this!!!

Stephen D. en

Grado:

El cliente no dejó un comentario.

Zachary S. en

Grado:

El cliente no dejó un comentario.

Anthony R. en

Grado:

El cliente no dejó un comentario.

Mike S. en

Grado:

El cliente no dejó un comentario.

Ditamichelle T. en

Grado:

David provided great customer service and he was knowledgeable about the trailer I was renting. He highlighted the must does and dont's about the trailer. I appreciated his assistance because I was a first time trailer renter.

EDGARDO A. en

Grado:

Excellent

Paul C. en

Grado:

It was goood

JUSTO R. en

Grado:

El cliente no dejó un comentario.

LA-SHAWN E. en

Grado:

El cliente no dejó un comentario.

LOUIS B. en

Grado:

El cliente no dejó un comentario.

LASHANDA W. en

Grado:

El cliente no dejó un comentario.

MALISA E. en

Grado:

Nothing

Joe M. en

Grado:

Thanks for staying open last for me.

Gretchen J. en

Grado:

Nothing! Michael Martinez is the bomb! Great customer service. Patient kind thorough. I'm going back for all my rental needs.

MICHAEL M. en

Grado:

Great Customer Service and great associates that are very helpful! Will recommend this uhaul location to all my friends and family.

Andrea P. en

Grado:

El cliente no dejó un comentario.

Victoria W. en

Grado:

El cliente no dejó un comentario.

CRYSTAL W. en

Grado:

El cliente no dejó un comentario.

Alida R. en

Grado:

Very good

Alida R. en

Grado:

Very good

Yolanda P. en

Grado:

El cliente no dejó un comentario.

Toni H. en

Grado:

Having air conditioning in the pick up office. And properly calibrating the mileage meters

Lori W. en

Grado:

El cliente no dejó un comentario.

MICHAEL G. en

Grado:

El cliente no dejó un comentario.

Rob G. en

Grado:

There are only a couple pieces of equipment at this location. Service was good and very accommodating but uhaul is not their main business.

Gretchen Z. en

Grado:

El cliente no dejó un comentario.

Stuart P. en

Grado:

El cliente no dejó un comentario.

Delores H. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

El cliente no dejó un comentario.

ROBERT D. en

Grado:

The car n go did not have the furniture dolly or blankets that I ordered on line.

JOHN B. en

Grado:

El cliente no dejó un comentario.

DENISE M. en

Grado:

Mike was fantastic and so patient. I asked a lot of questions and came back twice and he was great every time!

Katherine D. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

El cliente no dejó un comentario.

KEITH C. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.