Comentarios del cliente para Car N Go

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Car N Go

Grado total:

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Sylvia N. en

Grado:

El cliente no dejó un comentario.

Douglas S. en

Grado:

Very helpful good service and staff

Pat F. en

Grado:

Very friendly staff. Great service

ty M. en

Grado:

Quick and professional

VICTOR M. en

Grado:

Good ??

Andrew G. en

Grado:

Next time don’t send me to a place that don’t have the vehicle I wanted. Uhaul has messed up my time schedule and put me back by a day and a half ! As far as the location of my pick up them guys were excellent and worked with me and did what they had to do to have a happy customer but I recommend them guys drop they uhaul contract. Thank you car and go will be looking into buying some car audio from yous soon

LARRY B. en

Grado:

Return was fast and professional. Uhaul wins the satisfaction game every time.

HERBERT D. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

Dropped off after hours

Daniel H. en

Grado:

El cliente no dejó un comentario.

EDGAR C. en

Grado:

Great service, very convenient to Chippenham and re-fueling. Plenty of parking.

John S. en

Grado:

It is important that U-Haul notify the customer that there are only certain locations in the Virginia area that take back trailers. I went to three (3) different locations before I found one (1) that would take back the trailer. That was extremely confusing and frustrating.

Kamsoth I. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

No one helped me hook the trailer to my truck. It was super heavy and I did it wrong. Nearly lost the trailer due to my own inexperience. Luckily, no damage was done to my vehicle or the trailer.

MICHAEL M. en

Grado:

When you are refueling the vehicle to its former exact fuel level, there should be some monetary compensation when you go over the former fuel level when returning the vehicle, as I did. When I asked for a credit/deduction on my rental bill for surpassing the former fuel level,. I was told “U-Haul doesn’t give any credit for that “

Tina B. en

Grado:

El cliente no dejó un comentario.

shamell B. en

Grado:

I left something in my car and he didn’t throw it away he had already held it in the office for me ! Thanks !

Adele K. en

Grado:

Employee did not help lift and hitch trailer to car despite me being an over 50yo female. Did not confirm properly hitches and check lights like all the other places I’ve picked up at before.

GEORGE R. en

Grado:

Good experience

Gretchen R. en

Grado:

Exceptional Customer Service - just keep it up!

Leigh S. en

Grado:

I had a horrible experience in renting and picking up my truck from U-Haul. I rented a 10 ft truck to be picked up in Roanoke, Va (where I live). I never received a confirmation text from U-Haul about picking up the truck. I had to call the day before my scheduled pick up time to find out what time and where I was to go. I was told that I had to travel 1 hour to Moneta, Va to pick up the U-Haul vehicle at 8am 6/15/19. I arrived on time only to find no truck available for me to pick up. I spent well over 2 hours on the phone with U-Haul toll free number and the Williamson Rd (Roanoke, Va) location only to be redirected to a regional office on Richmond, Va. My husband and I were told that we would now have to dive 1.5 hours to Danville, Va where we were told a truck would be available for us. Accommodations were made which I do appreciate but I should have never been placed in a situation in which an accommodation was needed due to poor scheduling. When a customer reserves a vehicle through your organization, a vehicle should be available for them where they scheduled to pick it up...period. Previous renters should not be permitted to not turn the vehicles in late under any circumstance if it has already been reserved by another customer. I was completely inconvenienced. I will not use U-Haul again after this experience nor will I recommend your company.

Victor H. en

Grado:

Location was hard to find. It is a small store in a strip mall. Drop off was simply a portion of the mall parking lot that was about 40 yards from the store.

Donald M. en

Grado:

El cliente no dejó un comentario.

Bernice B. en

Grado:

None

CAROLE Y. en

Grado:

I really appreciate Mike and Rudy taking care of me after my reservation with Budget was not honored and I had to scramble that day. Also big appreciation to another location - Millers Auto Center at 11702 Midlothian Turnpike, Midlothian, VA 23113. I was given a reservation for a truck through the UHaul online system for a truck that was not available, but Mr. Miller got on the phone and made arrangements for me to have the truck at Car N Go.

Ernest B. en

Grado:

El cliente no dejó un comentario.

Shaka M. en

Grado:

El cliente no dejó un comentario.

Sharika T. en

Grado:

Need new trucks, check gas mileage before releasing a truck and just keep up the maintenance on them

Zachary M. en

Grado:

Super nice folks. Quick and helpful. First place I would look in the Richmond area.

Rex E. en

Grado:

El cliente no dejó un comentario.

Charles J. en

Grado:

El cliente no dejó un comentario.