Customer Reviews for Car Mechs
(Distribuidor de U-Haul del vecindario)

302 comentarios

920 N US Hwy 17-92   Longwood, FL 32750

(407) 767-5647

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 1 p. m.
Horario especial
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(407) 767-5647

920 N US Hwy 17-92
Longwood, FL 32750

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 1 p. m.
Horario especial
  • 12/25/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The "after hours service fee" sucks. I returned the vehicle prior to 6pm on Sunday, I can't help the place was closed. And, what service is performed "after hours" that isn't performed when the return is "during hours?" If you're simply trying to increase revenue, add it to the daily rate, it's more honest.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN M. 
Clasificación:
1.0

There were no parking directions and the key drop box was nearly ripped off the wall. I did not really feel secure leaving the key and contract paperwork in there when any passerby could just reach in and grab them.

Daniel P. 
Clasificación:
5.0

Easy convenient location and experience

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEYD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARYAM M. 
Clasificación:
5.0

Great location, great people!!!!

ALI E. 
Clasificación:
3.0

It took very long to get the uhaul even thought we pre did the registration online and I paid for a dolly I never received. The dolly wasn't In the truck.

Angel Z. 
Clasificación:
5.0

Their after-hours dropbox was busted open, so when I dropped off the vehicle, I didn't want to leave the keys fully open for anyone to take. I slipped the key under the garage door to make sure the truck stayed safe. They didn't have a mailbox drop door, so I couldn't use that.

Joseph B. 
Clasificación:
3.0

El cliente no dejó un comentario.

sherrill A. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

The staff at Car Mechs where very attentive. Professional. Car Mechs is a no frills serious business that was very helpful. I highly recommend this place. They are hard workers.

PATRICK M. 
Clasificación:
2.0

Make sure the drop key box is working

FELIX T. 
Clasificación:
1.0

Attendant was sick. Coughing with covering mouth. Did not have mask. Location and office were unkept and dirty. When turning the truck in, I was told that the truck number did not match the contract. Thus the attendant did not fill in the paperwork correctly. Not recommended.

LARRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
3.0

attendant was not very familiar with equipment

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELO R. 
Clasificación:
1.0

Your check out process did not work. The truck was stuck in the mud. This delayed me by about an hour during an already busy day. Because the check out process was broken, the check in process was not working either. The folks on the phone were great, but the whole process was awful.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

Fast and straight forward, Thank You!

ANIBAL B. 
Clasificación:
2.0

Hard to locate office with how lot is set up. Auto transport shook severely when picked up but I only had short distance to go so I hoped it would be ok. When I put weight on the unit it was difficult to even keep my vehicle in a straight line. Told representative and he said he would have someone look at it. I felt unsafe with this auto transport. Attendant never even apologized for my experience. It felt like - OH WELL - you made it back.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA F. 
Clasificación:
2.0

The office is really dirty and unwelcoming. We reserved furniture pads for our move, but we're told they didn't have any when we picked up the truck. We had to go buy some and they are rather expensive

Merl S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor B. 
Clasificación:
2.0

The representative try to charge me $10.00 cash to leave my car for a few hours, and there was literally drug addict walking around behind the counter. I dropped my vehicle off at 8:30am as soon as this location opened and the same rep that rented me the uHaul was the same rep that took the key from me in the morning. He said his cell phone had died and he couldnt check me in. I didnt think anything of it, but I had noticed around 11am I hadnt received an email from Uhaul that my rental was checked in. I called the store and they said he was doing it now, an hour later still no email confimration and I was getting worried about getting a late charge. I had get in my car, and speed to the location as I had 30 minutes between meetings (I work remotly) and ask the guy what the frig was going on? He then saw how upset I was, because it was 30 mins before my check in time and I hoenstly think he wanted to charge me a late fee so he can get money. This was absoulty disgusting and I will never go back here. This is not Uhauls fault, this is the location owners fault. I am not upset with Uhaul at all.

Justin A. 
Clasificación:
3.0

There were spots on the floor of the cargo area of the truck .

Joseph V. 
Clasificación:
3.0

They overcharged me for my tow dolly should have been $103 + taxes, instead they charged me $138 + taxes for a full size car trailer. I understand that I did change my mind, but the guy didn't know how to handle a refund for the uhaul and said that the owner would credit me back, later. Hopefully I will get it, but I haven't seen it yet. Also we had to stop and buy a new adapter because the one they plugged in was not working.

BRANDY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TREVOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

Reach out and let people know if equipment they expect is not available.

RICHARD H. 
Clasificación:
4.0

The only thing was the wipers just stopped working .. had to pull over until wipers stared working again..it was raining really bad.

Catherine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bud C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG Z. 
Clasificación:
1.0

Uhaul broke down due to my front wheel spindle snapped in half. The area manager said I still had to pay for the miles I drove it. Horrible customer service, I'll never use uhaul again.

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
3.0

The bed of the Uhaul had cat poop dried and a smear from the littler spilling and leaking. I swept the mess and scrubbed it myself. But not usual to find a Uhaul truck this way. The vehicle was sound and clean in every other way. Always love these trucks.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
2.0

Where the trucks are parked and where the office location is on the property was very confusing. Since it is in conjunction with a mechanic shop, the procedure of picking up and returning was very time-consuming. No one walked us to the truck or looked at its condition with us even beforehand although there were obvious scratches and dents on the vehicle. Parking was very inconvenient at the location and my wife was almost run into by a man on a riding mower not watching where he was going, People had to park in front of us and impede our leaving the facility. The truck was fine, but the location could certainly be improved upon.

JAMES I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
1.0

The place appeared to be run by drug users. It was very run down, and you could tell they were struggling. The truck that i was given did not have breaks. Luckily there was a second newer truck available for me. There was no appliance dolly either, so I went to another location for that. The second truck i was given only had less than a quarter tank of gas in it.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Korbin K. 
Clasificación:
5.0

Service was very friendly and helpful no complaints whatsoever

PHILIP T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer W. 
Clasificación:
5.0

This location is perfect. Even the young man who checked the truck in was informative and extremely helpful

Lakia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE W. 
Clasificación:
5.0

Super nice and helpful staff.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson C. 
Clasificación:
5.0

None at this time

George L. 
Clasificación:
5.0

Great clean truck, and check-in was fast, courteous, and easy.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
2.0

Did not have 15 ft truck as reserved. Gave 20 ft instead . No pads ready . Had to go look for some in other returned trucks. Still have not received drop off receipt from drop site. Called but were too busy to help me.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F. 
Clasificación:
4.0

Everything was ok

GARY W. 
Clasificación:
3.0

I was supposed to be charged $45.96 per the agreement. I brought back the trailer after 3 hours of a 6 hour rental, cleaner than what I picked it up and was charged $67.36. In addition I still have a lending approval for $46.94. What the hell? I never recieved a final receipt either as the guy there said his system was down.

GREGORY L. 
Clasificación:
5.0

Maybe better signage to know exactly where the drop off was, but the worker there was very helpful in letting me know.

JOSHUA J. 
Clasificación:
1.0

Truck was filthy could hardly see out of front glass. Love bugs stuck everywhere. Pick up location is smelly and dirty.

TANYA C. 
Clasificación:
1.0

The place was filthy and employees were dirty . Unshowered, dirty clothes, and this was in the morning. I had to return truck because it was not compatible with electric brake trailers. And I got charged. F this place and U-Haul.

JAMES A. 
Clasificación:
1.0

The equipment (26' truck and furniture dollys) we had reserved through uhaul.com were not available and no one bothered to call in advance. We showed up with people at home ready to move and were delayed considerably as the establishment tried to figure out what to do. We wound up with a 15' truck that caused us multiple trips to move our 4 bedroom home. In addition, we had to waste time going to another uHaul to get the furniture dollies. They promised us a $50 credit to offset the additional mileage we incurred, but it's been over 2 weeks and we have yet to see the credit. This is unacceptable. At such a stressful time of moving, we should have been notified IN ADVANCE if what we reserved was no longer available.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralphy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shon L. 
Clasificación:
2.0

The guys there were nice, but had no clue what was going on. When I asked where the moving blankets were, they were kind about it but had no idea what was going on.

Edward K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynne P. 
Clasificación:
2.0

Fix the app. I tried to use the app to return the utility trailer I rented. The app couldn't find my location after watching the video and going into my settings and allowing access several times. I knew someone would try to penalize me for the trailer being “late” so I took pictures and sent an email to U-Haul letting them know the problem. Of course I get my invoice and there it is. A $20 late fee for not having the equipment back on time. I was supposed to have the equipment back by 6pm. I had it back by 5:45 but after trying to use your impossible app I ended up leaving the parking lot at 6:30. I wrote U-Haul on 4/20 when I got my invoice to get my $ back but of course....crickets!

KENNETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
1.0

El cliente no dejó un comentario.

JORGE V. 
Clasificación:
5.0

Extraordinario servicio al cliente

ALEXIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine P. 
Clasificación:
5.0

Excellent customer service. The guy there was very friendly and knowledgeable. They even were able to diagnose and repair a small issue I was having with my personal car and have me a great price on tires too! All within a very timely manner I would definitely recommend this location. It's a One-Stop Automotive Shop

Roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
1.0

I'll start with the positive. Very nice people. However, the condition of the facility is not somewhere I'd want anyone to really go. The truck had a trailer on it and had to be jumped because the battery was dead. It took a long time to get everything and go because the internet they have at the facility does not work well.

Ben C. 
Clasificación:
1.0

Office was a mess and they were very unorganized. They didn't have a working computer and we had to complete paperwork on their personal phone. None of the employees wore a mask and there was a cat on the counter. It took an hour to get the trailer that should hav taken 20 minutes. I definitely choose the wrong pickup location.

Louis F. 
Clasificación:
3.0

I had no problems with my rental, smooth process. Customer service was good. BUT my truck was really old, that was a concern. Gracias

Carletta R. 
Clasificación:
1.0

have photos truck dirty not cleaned at all food still in it was not to be a return to same location rental but a one way charged me to park their and car was broke into truck was not running properly transmission was slipping and steering was sloppy

Ronda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
1.0

Give the person their receipt upon drop off. They charged me for three days when I only used the truck for 3 hours. You can tell it was only used for one day and was returned the same day, NOT afterhours since the meter on had an added 27 miles. Also, this truck was not well maintained or disinfected to follow COVD-19 procedures. They also did not wear masks. There were three people who own the business there. They had cats all around the facility and even inside. Cats sleeping on tires and the facility was extremely dirty. They have shady practices. When I returned the car the business owner told me where to park it. The lady who checked me in told me to check for an email. I would tell everyone to avoid this location. I also recommend U-Haul to not work with this company anymore.

STEPHANIE M. 
Clasificación:
1.0

I was charged a $20 fee incorrectly and they didn't even have a hitch adapter, I had to leave and go buy my own.

Evan D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Vijay M. 
Clasificación:
1.0

Dirty, unorganized unprofessional customer service. The vehicle had issues before I left the said it was just a cold start. While we had it it broke down they sent a mechanic to fix it which took hours, then said it was the battery and suggested it was our fault not acknowledging the huge inconvenience to us. I have been renting Uhaul for a long time and never had issues. The corporate person was condescending too. This location is a mess and Uhaul dissapointed me.

KISHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasmany E. 
Clasificación:
1.0

could not find location no sign could see from street

William D. 
Clasificación:
3.0

I highly recommend not using the app for check in and return. It does not work. I lost time and got over charged because the app did not work for the return process.

Martin S. 
Clasificación:
3.0

Traveled in rain. There is a leak in the enclosed trailer I rented , and soaked a few of my cardboard packing boxes.

Christopher M. 
Clasificación:
1.0

I WAS CHARGED A FEE FOR LATE DELIVERY WHEN I CHECKED THE VEHICLE IN ON TIME ON WEBSITE AND SCREENSHOT MY PHONE FOR PROOF. I ALSO TOOK PICTURE OF KEY GOING INTO DROP BOX WITH A TIME ON IT SHOWING I DELIVERED ON TIME AND STILL GO CHARGED.

Jessenia V. 
Clasificación:
3.0

Give the option for a paper receipt.

YANICK D. 
Clasificación:
4.0

The location needs better signs to the location of the office of the office.

Cathryn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco R. 
Clasificación:
5.0

SIgns to tell rental customers where to park.

Jennifer G. 
Clasificación:
5.0

Great

Rinc B. 
Clasificación:
2.0

Barely spoke to us at the counter. Place was like a dirt field and hard to figure it all out. Beyond all of that we had no idea that a one way rental would make us have to go to a further away location which we were told the night before by email. Tried to alter it with the link provided and it was a broken link. Tried to call uHaul the main number, twice, and was on hold for 20+ minutes with no person ever answering. Called two different local ones and was on hold for 8 minutes and then another 10 and then another 6. This was the absolute worst experience we have ever had with uHaul.

Sean S. 
Clasificación:
5.0

Not a thing!

Keiyh D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
No se han enviado comentarios para esta ubicación.

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