The place appeared to be run by drug users. It was very run down, and you could tell they were struggling. The truck that i was given did not have breaks. Luckily there was a second newer truck available for me. There was no appliance dolly either, so I went to another location for that. The second truck i was given only had less than a quarter tank of gas in it.Eric S.
Customer Reviews for Car Mechs
(Distribuidor de U-Haul del vecindario)
Longwood, FL 32750
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: 10 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.Korbin K.
Service was very friendly and helpful no complaints whatsoeverPHILIP T.
El cliente no dejó un comentario.Spencer W.
This location is perfect. Even the young man who checked the truck in was informative and extremely helpfulLakia C.
El cliente no dejó un comentario.JAMIE W.
Super nice and helpful staff.JOHN M.
El cliente no dejó un comentario.Wilson C.
None at this timeGeorge L.
Great clean truck, and check-in was fast, courteous, and easy.Michael S.
El cliente no dejó un comentario.IAM W.
El cliente no dejó un comentario.ROBERT E.
Did not have 15 ft truck as reserved. Gave 20 ft instead . No pads ready . Had to go look for some in other returned trucks. Still have not received drop off receipt from drop site. Called but were too busy to help me.William H.
El cliente no dejó un comentario.VICTOR P.
El cliente no dejó un comentario.Don F.
Everything was okGARY W.
I was supposed to be charged $45.96 per the agreement. I brought back the trailer after 3 hours of a 6 hour rental, cleaner than what I picked it up and was charged $67.36. In addition I still have a lending approval for $46.94. What the hell? I never recieved a final receipt either as the guy there said his system was down.GREGORY L.
Maybe better signage to know exactly where the drop off was, but the worker there was very helpful in letting me know.JOSHUA J.
Truck was filthy could hardly see out of front glass. Love bugs stuck everywhere. Pick up location is smelly and dirty.TANYA C.
The place was filthy and employees were dirty . Unshowered, dirty clothes, and this was in the morning. I had to return truck because it was not compatible with electric brake trailers. And I got charged. F this place and U-Haul.JAMES A.
The equipment (26' truck and furniture dollys) we had reserved through uhaul.com were not available and no one bothered to call in advance. We showed up with people at home ready to move and were delayed considerably as the establishment tried to figure out what to do. We wound up with a 15' truck that caused us multiple trips to move our 4 bedroom home. In addition, we had to waste time going to another uHaul to get the furniture dollies. They promised us a $50 credit to offset the additional mileage we incurred, but it's been over 2 weeks and we have yet to see the credit. This is unacceptable. At such a stressful time of moving, we should have been notified IN ADVANCE if what we reserved was no longer available.Richard L.
El cliente no dejó un comentario.WESLEY A.
El cliente no dejó un comentario.Adam O.
El cliente no dejó un comentario.Ralphy R.
El cliente no dejó un comentario.shon L.
The guys there were nice, but had no clue what was going on. When I asked where the moving blankets were, they were kind about it but had no idea what was going on.Edward K.
El cliente no dejó un comentario.Lynne P.
Fix the app. I tried to use the app to return the utility trailer I rented. The app couldn't find my location after watching the video and going into my settings and allowing access several times. I knew someone would try to penalize me for the trailer being â€œlateâ€ so I took pictures and sent an email to U-Haul letting them know the problem. Of course I get my invoice and there it is. A $20 late fee for not having the equipment back on time. I was supposed to have the equipment back by 6pm. I had it back by 5:45 but after trying to use your impossible app I ended up leaving the parking lot at 6:30. I wrote U-Haul on 4/20 when I got my invoice to get my $ back but of course....crickets!KENNETH A.
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.JORGE V.
Extraordinario servicio al clienteALEXIS O.
El cliente no dejó un comentario.Katherine P.
Excellent customer service. The guy there was very friendly and knowledgeable. They even were able to diagnose and repair a small issue I was having with my personal car and have me a great price on tires too! All within a very timely manner I would definitely recommend this location. It's a One-Stop Automotive ShopRoger W.
El cliente no dejó un comentario.jason V.
El cliente no dejó un comentario.MARIO C.
I'll start with the positive. Very nice people. However, the condition of the facility is not somewhere I'd want anyone to really go. The truck had a trailer on it and had to be jumped because the battery was dead. It took a long time to get everything and go because the internet they have at the facility does not work well.Ben C.
Office was a mess and they were very unorganized. They didn't have a working computer and we had to complete paperwork on their personal phone. None of the employees wore a mask and there was a cat on the counter. It took an hour to get the trailer that should hav taken 20 minutes. I definitely choose the wrong pickup location.Louis F.
I had no problems with my rental, smooth process. Customer service was good. BUT my truck was really old, that was a concern. GraciasCarletta R.
have photos truck dirty not cleaned at all food still in it was not to be a return to same location rental but a one way charged me to park their and car was broke into truck was not running properly transmission was slipping and steering was sloppyRonda B.
El cliente no dejó un comentario.Craig B.
Give the person their receipt upon drop off. They charged me for three days when I only used the truck for 3 hours. You can tell it was only used for one day and was returned the same day, NOT afterhours since the meter on had an added 27 miles. Also, this truck was not well maintained or disinfected to follow COVD-19 procedures. They also did not wear masks. There were three people who own the business there. They had cats all around the facility and even inside. Cats sleeping on tires and the facility was extremely dirty. They have shady practices. When I returned the car the business owner told me where to park it. The lady who checked me in told me to check for an email. I would tell everyone to avoid this location. I also recommend U-Haul to not work with this company anymore.STEPHANIE M.
I was charged a $20 fee incorrectly and they didn't even have a hitch adapter, I had to leave and go buy my own.Evan D.
El cliente no dejó un comentario.Vijay M.
Dirty, unorganized unprofessional customer service. The vehicle had issues before I left the said it was just a cold start. While we had it it broke down they sent a mechanic to fix it which took hours, then said it was the battery and suggested it was our fault not acknowledging the huge inconvenience to us. I have been renting Uhaul for a long time and never had issues. The corporate person was condescending too. This location is a mess and Uhaul dissapointed me.KISHA H.
El cliente no dejó un comentario.Yasmany E.
could not find location no sign could see from streetWilliam D.
I highly recommend not using the app for check in and return. It does not work. I lost time and got over charged because the app did not work for the return process.Martin S.
Traveled in rain. There is a leak in the enclosed trailer I rented , and soaked a few of my cardboard packing boxes.Christopher M.
I WAS CHARGED A FEE FOR LATE DELIVERY WHEN I CHECKED THE VEHICLE IN ON TIME ON WEBSITE AND SCREENSHOT MY PHONE FOR PROOF. I ALSO TOOK PICTURE OF KEY GOING INTO DROP BOX WITH A TIME ON IT SHOWING I DELIVERED ON TIME AND STILL GO CHARGED.Jessenia V.
Give the option for a paper receipt.YANICK D.
The location needs better signs to the location of the office of the office.Cathryn S.
El cliente no dejó un comentario.Francisco R.
SIgns to tell rental customers where to park.Jennifer G.
Barely spoke to us at the counter. Place was like a dirt field and hard to figure it all out. Beyond all of that we had no idea that a one way rental would make us have to go to a further away location which we were told the night before by email. Tried to alter it with the link provided and it was a broken link. Tried to call uHaul the main number, twice, and was on hold for 20+ minutes with no person ever answering. Called two different local ones and was on hold for 8 minutes and then another 10 and then another 6. This was the absolute worst experience we have ever had with uHaul.Sean S.
Not a thing!Keiyh D.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Armando S.
I needed to change my drop-off location. I went to the website but there was no evident feature to facilitate a change. I tried to invoke the chat feature and was notified that the link was invalid. I called the number twice. Both times I waited over 10 minutes and never could get someone to come on the line when I called. There was nothing I could do but drop it at a different location and hope the charge wasn't too high. Very frustrating.JOSEPH S.
I was charged for dropping off the keys which I was not told. I was only told to go online to check in vehicle. I was not told that I would be charged. If I knew that I would not have taken the vehicle. I want my money back because I was not told of any charges if i use the drop box.Karen B.
El cliente no dejó un comentario.Jennifer B.
Quick pickup and easy drop off. Great experience!Stephen G.
They have a sign up to Charge for parking your car there while you use the U-Haul truck. Nobody follow Covid protocol the place was dirty no one wore masks they didn't even have shoes onSean K.
Took an excessively long time to complete the contract and staff never acknowledged the lengthy delay.Harry S.
El cliente no dejó un comentario.james F.
El cliente no dejó un comentario.JAMES T.
I was charged twice , and I call and call no answer.rodriguez B.
Place looked like i was still in the prcoess of opening up. They had no paperwork to fill out for any of the dents or scratches on the truck. she only took icture and said that that was all she needed but we didnt get a copy of anything. pretty much we had to go off of her words.jimaria A.
El cliente no dejó un comentario.Connie K.
Nothing, customer service was absolutely outstandingRobert S.
I rented a car tow dolly. The left taillight was held together with duck tape, the right straps were stuck and could not properly secure the straps around my tires. I drive from FL to TX and stopped several times just to secure the straps. I had to go to a separate store and but other supplies needed to tow my car. I spent 3 hours at the location and it took 5 men's to secure my vehicle on the dolly. I was very disappointed. The only good thing was that the main guy who helped me, he was helpful and called around for the other parts I needed.Kathy G.
El cliente no dejó un comentario.Barry G.
El cliente no dejó un comentario.Olga P.
El cliente no dejó un comentario.GREGORY S.
Although the staff was generally pleasant, if you've not been there before, it's confusing as to where to check in. After standing at the desk for a good 5 min with no one in sight, I then went and knocked on the door to an office because I could hear people talking and then was able to get assistance. The place itself is dirty. I worry of potentially running over a nail, etc as there seems to be stuff all over the grounds. It costs nothing to keep debris out of parking/driving areas. Also, I specifically inquired as to what time they would be closing since it was Saturday and I was told 3pm. I did arrive just minutes before 3pm and was told by a gentleman who was outside that they had already closed. He suggested I put the trailer back and no worries-they would check it in on Monday. That was fine so I stared to detach everything and another gentleman came over and offered to assist me in rolling it back into its place. That was very kind of him as it was hot outside!! Also during that time, the woman who works there & assists with rentals was also outside, talking with the gentleman and she saw and was well aware that I was there returning the trailer. While we were moving the trailer, the first gentleman said that if I was able to, I should check it back in with my phone. Good idea, but I didn't have it on me so I intended to do so when I got back home. After leaving there & going to visit our son at the hospital, I came home and forgot to check it in. However, I didn't think much of it as they knew I had returned it that same day. Come Monday, I'm charged $56 for extended fees! When I called the place I rented from, I was told too bad, it's in your contract. This from the SAME woman who was there on Saturday when I returned it! I'm still in the process of debating this with Uhaul,( waiting to hear back from Dave whom I was told by a Uhaul representative is the manager over this area) as my original price that I was charged and paid on Saturday was $16. I have rented from Uhaul many times and because of the condition of this particular place, I try to avoid renting here. When I put in my order online, it always gives me other options of places to rent from. I purposely choose another location, but then I get a confirmation call saying the rental location has changed to this business. I will not rent again from Uhaul if this occurs as I would have trusted to be treated with the respect of them knowing I returned the trailer on time. Also, as per Seminole County, FL law regarding the mandatory wearing of a mask due to Covid, not ONE person who was working there abides by this. There seems to be multiple businesses run out of here, but it is a reflection on uhaul as that's my only business dealings at this place.MELISSA C.
The truck that was rented to me was in no good condition steering was bad and brake was not in good shape. I recommend the do some repairs on that truck before renting it out agian.Corliss R.
Extraordinario servicio al clienteIvon D.
El cliente no dejó un comentario.CARMEN H.
El cliente no dejó un comentario.Rachel A.
El cliente no dejó un comentario.Daniel J.
People needs to be more kind! The woman on charge is very nice but the ambient is rude...Jesus B.
El cliente no dejó un comentario.Robin V.
El cliente no dejó un comentario.clark C.
The location wasn't the problem the over the phone pick up process was horrible. The uhaul reps were helpful and friendly throughout, thankfully.Melvin C.
Very hard to find location. Phone number supplied did not reach business. Copies of contract very poor. Printer out of ink. Business has no supply of ink? Saw no signs showing U Haul.Paul F.
I returned my truck on time but the return was processed 2 hours later and charged me for being late.Bryon W.
Even with it being closed on Sunday I wasnt sure this was the place. Needs signs and cleaning up.Jonathan S.
El cliente no dejó un comentario.Noel K.
El cliente no dejó un comentario.john C.
El cliente no dejó un comentario.HEATHER B.
hours of operation said 7pm, but when we called they said they close at 3pm. The place had a very foul smell, no directions of where to place trailer and it was a total messTom C.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Rodger F.
The female staff member at check in/out was listening to music on her Bluetooth headset, ignoring questions and taking her time to get anything done. I returned the U-Haul on time, for which she met me in the parking lot and did the check-out. She decided not to check in my U-Haul until Monday morning for which I had to now battle to get the additional 2 days of U-Haul charges removed from my credit card. When I called at first, she is the one that answered and didn't care to even help. Thankfully I have a photo and time stamp of ending mileage.james R.
Computer system didn't work. They did not print my documentsManuel R.
El cliente no dejó un comentario.Randal B.
El cliente no dejó un comentario.Nixon P.