Customer Reviews for Car City of Whiteville Inc
(Distribuidor de U-Haul del vecindario)

102 comentarios

3598 James B White Hwy S   Whiteville, NC 28472

(910) 499-0412

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 499-0412

3598 James B White Hwy S
Whiteville, NC 28472

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

These guys do an outstanding job. Friendly, courteous, easy to deal with.

JAMES B. 
Clasificación:
4.0

Rotate trucks to be in a more convenient location for the customer. My 1st location was switched to miles away and not within walking distance instead of moving the trucks you move the customer. As someone with over forty years business and customer service experience the little things matter. Loved the truck and the ride share APP.

janice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

Great service

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda L. 
Clasificación:
3.0

Clean the freaking equipment before renting to someone else. Rat feces……dead stinking flowers, and it certainly will need a new motor soon. Take off the rental list

Shante T. 
Clasificación:
5.0

I have no problem with U-Haul every time I go there to reserve what I need I'm able to get it and I've had no issues one time I had a flat tire on the trailer and probably about 30 or 45 minutes they had sent somebody out to change it

JIMMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

IRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip E. 
Clasificación:
5.0

Shane and Janie were very helpful and made the process very easy.

RICHARD T. 
Clasificación:
5.0

This trailer was a life saver. We would have neverade it to Franklin with Nana's with the trailer we had. Thank you so much for allowing us to park out trailer in your parking lot. Would highly recommend this spot to anyone in the area.

GUILLERMO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Shane at Car City took excellent care of us!!!After a bad experience with RPM Tire/Clarkton NC (DO NOT use them) Doors were open on trailer in Clarkton and they were not even open to get a trailer. Don't waste your time with RPM Tire!!! Shane/Car City went the extra mile to make sure we had a trailer. We will definitely send friends & family to Car City/UHaul. Excellent customer service (hands down) and friendly staff!!!

STEPHEN B. 
Clasificación:
5.0

I returned a truck and bought a car!

CHARLES W. 
Clasificación:
5.0

Just keep up with the great customer service... I would definitely recommend this U haul store. It was a huge help.... Thank you ... Bruce

BRUCE F. 
Clasificación:
4.0

You all were very helpful and polite and friendly. 😃

LISA R. 
Clasificación:
1.0

I'm supposed to pick up my truck at 12am no access to keys in lock box. The site says wait till 9an ... what the fuck.. sit in the truck 9 fkn hrs.!!!!!! After an airplane from SC. Over 30 minutes wait for a representative on 24,7 lines, yes 2 at 1 time. I'm passed off beyond words can say!!!!!!!

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Good folks.

EDWARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
4.0

I ordered a dolly to use when moving my things and it was not included in the truck at pickup. I needed to extend my reservation because it took too long to load due to no dolly and I was not refunded for the rental fee. It was a relatively easy pick up and drop off, the van was clean and well maintained, but I tried to correct this issue by calling UHAUL corporate, and no adjustment was issued.

Aleccia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICKY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter G. 
Clasificación:
4.0

The pickup location was great. Our car broke down while pulling a trailer on the way home from vacation, so a uhaul was the cheapest option (there were no rentals available in the area). The truck did have a strong smoke smell, but worked just fine. Our biggest disappointment was we were told when we rented it that it was setup to dropoff at any location. However, we continued to get texts from customer service that we needed to call to setup drop off location. We called and were told that they wanted us to drop it off at a specific location that had reservations/waitlist, so the truck could be rented. I said I was willing to do what I could, but preferred a drop off location closer to home (they were closed on Sunday). The response from the customer service associate...."I thought you would be willing to help us out so we can get it rented". I'm willing to do what I can, and we did end up taking it to that location, but man, that was disappointing. After the car breaking down, and the unexpected uhaul fees, we just wanted to get home. Would have been nice if she offered to help us out too and give us a credit on our account. Oh well, is what it is.

BENJAMIN H. 
Clasificación:
4.0

Guy really didn't know how to hook up trailer

CONRAD L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Antonio A. 
Clasificación:
4.0

The truck I rented had problems. A vibration at 25 to 35. It wandered on the highway. It shook at 70. The headlights weren't adjusted so you could see at night. The windshield washer on the driver side sprayed off to the left and completely missed the windshield.

Eric O. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROSITA R. 
Clasificación:
5.0

They were very polite and friendly

ELIZABETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

She did not inform me that I need to have the truck returned by 1:00 or be charged for another day.

DEBORAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
4.0

Friendly, easy P/U and return,

PAUL N. 
Clasificación:
5.0

Easy pick up and easy drop off!

VICKI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

Very professional with a great, helpful attitude. Definitely rent from them again!!!!!

Henry H. 
Clasificación:
5.0

The gentleman was very friendly and receptive making the trip and transition very smooth. Gracias.

Demond L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracee M. 
Clasificación:
5.0

The lady waved the 12$ extra because the guy I picked up the uhaul from messed up on his part and told me the wrong information

trisha H. 
Clasificación:
4.0

Everything was great and the truck was very clean! The only complaint that I have is they forgot my moving blankets and I didn't realize it until I had already left

Mikayla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNY B. 
Clasificación:
5.0

I will be a repeat customer anytime I need a UHal. Also the service was great. Shane that helped me Wednesday on the phone to secure the 15ft truck and he helped us today was great. Excellent!

CHARLES H. 
Clasificación:
3.0

Clerk who filed our reservation made a mistake with the pickup date. This created hours and hours of frustration and difficulty. Wait on time on your Customer Service Go U-Haul was most difficult to maneuver. Know it was just an error so we will use Car City again. Only did the evaluation honestly for this one time. Car City is usually excellent too.

carlton P. 
Clasificación:
5.0

Nothing. Everything was excellent.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

Great customer service and great pricing! Thanks

Jeanna D. 
Clasificación:
5.0

Teeya went above and beyond helping us.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL W. 
Clasificación:
5.0

In reference to returning the trailer during off hours, I did have a problem with the mobile application working properly. I had to go in and out of the mobile application befor it would let me select "return" trailer. Thanks,

Jeff H. 
Clasificación:
5.0

Perfect customer service from Shane Clean vehicle van Personable and professional Always consistent quality service He always remembers my name and makes me feel important.

Rose Marie M. 
Clasificación:
5.0

I rent this trailer from this location quite often. The employee s that help me are very nice. If they dont have what i need at the time they go out of the way to help me find what I need. My experience with this location has always been a good one. I recommend them to my friends.

Tracee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

Nada

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Portia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie F. 
Clasificación:
5.0

Very friendly and easy to work with

Vicki D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sondra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vinita V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

Customer service was awesome!! Very quick and easy.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norvan B. 
Clasificación:
4.0

Worked out great for out Marine corps toys distribution delivery! Will definitely be using them again in the future. Kind, helpful and accommodating!

Oretha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
1.0

Representative did not inform me on the return time of the U-Haul & what time the business closed. Representatives should elaborate more at the time of renting the uhaul & the return directions if after business hours.

dyisha G. 
Clasificación:
5.0

keep up the good work.

Jacqueline G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick E. 
Clasificación:
5.0

The staff at Car City went above and beyond to help us! Due to no fault of theirs, the truck we reserved was unavailable on the day of our move. U-haul redirected us to a location that was about a 40-50 mile round-trip from Car City. The owners of the U-Haul service at Car City took the time and effort to drive to the other location, pick up the truck, and bring it back to Car City for us. Everyone there was professional and friendly and made the process of renting the truck fast, simple, and enjoyable. I thought "Customer Service" was a thing of the past, but the staff at Car City proved that there ARE still businesses and people who put people above a dollar! This is the second time, in as many moves, where I was redirected at the last minute from the original rental location to one much further away by U-Haul, and I had decided that in the future I would use another company. The actions of the owners/staff at Car City have made me give U-Haul another chance. I sincerely hope that U-Haul recognizes and appreciates this fine franchise!

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

Excellent service. Will use next time I need U-haul.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anicka G. 
No se han enviado comentarios para esta ubicación.

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