Customer Reviews for Car City of Whiteville Inc
(U-Haul Neighborhood Dealer)

142 reviews

3598 James B White Hwy S   Whiteville, NC 28472

(910) 499-0412

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 499-0412

3598 James B White Hwy S
Whiteville, NC 28472

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charlene T. 
Rating:
5.0

Customer did not leave a comment.

Marko P. 
Rating:
5.0

Love all the folks at Car City. Know them very well.

Clarence I. 
Rating:
5.0

Polite Professional Excellent customer service

Michael D. 
Rating:
3.0

Truck was dangerous to drive the front end went all over the road and when it hit a bump it felt like the front end was going to fall apart

Steven K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Everything was prefect. Customer service was fantastic.

JEFFERY H. 
Rating:
5.0

Nothing

Terry E. 
Rating:
5.0

Thank you for helping me, you saved at least two days worth of going back and forth and I was able to do everything that I needed for a super reasonable price

RICHARD B. 
Rating:
5.0

Nothing

Louise A. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Staff was very professional and polite and helpful.would recommend this location.

lorenzo O. 
Rating:
4.0

Customer did not leave a comment.

GINGER M. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

RICKY G. 
Rating:
4.0

The tow lights did not work and the salesman was a little rude to us stating that it was our truck that wasn't working properly.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Raymond O. 
Rating:
5.0

Customer did not leave a comment.

MONA M. 
Rating:
5.0

Customer did not leave a comment.

LUTHER W. 
Rating:
5.0

Customer did not leave a comment.

Selena M. 
Rating:
2.0

Rental person new to computer. Needed to ask about discount for AAA membership. Truck did not have cruise control. Never thought to ask since cruise has been standard for years. 900+ mile drive w/o cruise control was challenging and unnecessarily tiring.

Carolyn H. 
Rating:
5.0

Once again, the app and online options were not functioning. The location wasn't even a recognized option for virtual check out. Had to call customer service and they were helpful. Again, the virtual and/or app set up is subpar.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

Tracee M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Very professional and friendly personnel.

robert L. 
Rating:
4.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Allesia B. 
Rating:
5.0

Customer did not leave a comment.

Porphanh F. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Thanks for everything

ALFONSO R. 
Rating:
2.0

Poor service didn't put my keys in the lockbox so I couldn't get my the truck call uhaul and had to reschedule my pick up the next day. When back they said my truck ready got the keys and left got home and didn't have the a My dolls in the truck I called and they said they didn't have them there. So there 2 more reservations I did get. So 3 reservations I didn't get in 2 day and y'all

James H. 
Rating:
3.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
1.0

Fix your vehicles an have the equipment available as stated when the reservation was made. Have an actual person whom cares before sending u in an unsafe truck !!!

CherylAnn L. 
Rating:
5.0

Nothing ,Easy experience

Chris C. 
Rating:
3.0

Every time I've rented from this location they never have dollys or furniture dollys

CherylAnn L. 
Rating:
5.0

Very nice too.

William R. 
Rating:
5.0

These guys do an outstanding job. Friendly, courteous, easy to deal with.

JAMES B. 
Rating:
4.0

Rotate trucks to be in a more convenient location for the customer. My 1st location was switched to miles away and not within walking distance instead of moving the trucks you move the customer. As someone with over forty years business and customer service experience the little things matter. Loved the truck and the ride share APP.

janice B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Great service

David S. 
Rating:
5.0

Customer did not leave a comment.

Wanda L. 
Rating:
3.0

Clean the freaking equipment before renting to someone else. Rat feces……dead stinking flowers, and it certainly will need a new motor soon. Take off the rental list

Shante T. 
Rating:
5.0

I have no problem with U-Haul every time I go there to reserve what I need I'm able to get it and I've had no issues one time I had a flat tire on the trailer and probably about 30 or 45 minutes they had sent somebody out to change it

JIMMY M. 
Rating:
5.0

Customer did not leave a comment.

Jen S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

Customer did not leave a comment.

IRA H. 
Rating:
5.0

Customer did not leave a comment.

Phillip E. 
Rating:
5.0

Shane and Janie were very helpful and made the process very easy.

RICHARD T. 
Rating:
5.0

This trailer was a life saver. We would have neverade it to Franklin with Nana's with the trailer we had. Thank you so much for allowing us to park out trailer in your parking lot. Would highly recommend this spot to anyone in the area.

GUILLERMO V. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Shane at Car City took excellent care of us!!!After a bad experience with RPM Tire/Clarkton NC (DO NOT use them) Doors were open on trailer in Clarkton and they were not even open to get a trailer. Don't waste your time with RPM Tire!!! Shane/Car City went the extra mile to make sure we had a trailer. We will definitely send friends & family to Car City/UHaul. Excellent customer service (hands down) and friendly staff!!!

STEPHEN B. 
Rating:
5.0

I returned a truck and bought a car!

CHARLES W. 
Rating:
5.0

Just keep up with the great customer service... I would definitely recommend this U haul store. It was a huge help.... Thank you ... Bruce

BRUCE F. 
Rating:
4.0

You all were very helpful and polite and friendly. 😃

LISA R. 
Rating:
1.0

I'm supposed to pick up my truck at 12am no access to keys in lock box. The site says wait till 9an ... what the fuck.. sit in the truck 9 fkn hrs.!!!!!! After an airplane from SC. Over 30 minutes wait for a representative on 24,7 lines, yes 2 at 1 time. I'm passed off beyond words can say!!!!!!!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Preston B. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Good folks.

EDWARD V. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

I ordered a dolly to use when moving my things and it was not included in the truck at pickup. I needed to extend my reservation because it took too long to load due to no dolly and I was not refunded for the rental fee. It was a relatively easy pick up and drop off, the van was clean and well maintained, but I tried to correct this issue by calling UHAUL corporate, and no adjustment was issued.

Aleccia W. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
3.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Hunter G. 
Rating:
4.0

The pickup location was great. Our car broke down while pulling a trailer on the way home from vacation, so a uhaul was the cheapest option (there were no rentals available in the area). The truck did have a strong smoke smell, but worked just fine. Our biggest disappointment was we were told when we rented it that it was setup to dropoff at any location. However, we continued to get texts from customer service that we needed to call to setup drop off location. We called and were told that they wanted us to drop it off at a specific location that had reservations/waitlist, so the truck could be rented. I said I was willing to do what I could, but preferred a drop off location closer to home (they were closed on Sunday). The response from the customer service associate...."I thought you would be willing to help us out so we can get it rented". I'm willing to do what I can, and we did end up taking it to that location, but man, that was disappointing. After the car breaking down, and the unexpected uhaul fees, we just wanted to get home. Would have been nice if she offered to help us out too and give us a credit on our account. Oh well, is what it is.

BENJAMIN H. 
Rating:
4.0

Guy really didn't know how to hook up trailer

CONRAD L. 
Rating:
3.0

Customer did not leave a comment.

Antonio A. 
Rating:
4.0

The truck I rented had problems. A vibration at 25 to 35. It wandered on the highway. It shook at 70. The headlights weren't adjusted so you could see at night. The windshield washer on the driver side sprayed off to the left and completely missed the windshield.

Eric O. 
Rating:
3.0

Customer did not leave a comment.

ROSITA R. 
Rating:
5.0

They were very polite and friendly

ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

She did not inform me that I need to have the truck returned by 1:00 or be charged for another day.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Reginald G. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

Friendly, easy P/U and return,

PAUL N. 
Rating:
5.0

Easy pick up and easy drop off!

VICKI D. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Very professional with a great, helpful attitude. Definitely rent from them again!!!!!

Henry H. 
Rating:
5.0

The gentleman was very friendly and receptive making the trip and transition very smooth. Thank you.

Demond L. 
Rating:
5.0

Customer did not leave a comment.

Tracee M. 
Rating:
5.0

The lady waved the 12$ extra because the guy I picked up the uhaul from messed up on his part and told me the wrong information

trisha H. 
Rating:
4.0

Everything was great and the truck was very clean! The only complaint that I have is they forgot my moving blankets and I didn't realize it until I had already left

Mikayla W. 
Rating:
5.0

Customer did not leave a comment.

BENNY B. 
Rating:
5.0

I will be a repeat customer anytime I need a UHal. Also the service was great. Shane that helped me Wednesday on the phone to secure the 15ft truck and he helped us today was great. Excellent!

CHARLES H. 
Rating:
3.0

Clerk who filed our reservation made a mistake with the pickup date. This created hours and hours of frustration and difficulty. Wait on time on your Customer Service Go U-Haul was most difficult to maneuver. Know it was just an error so we will use Car City again. Only did the evaluation honestly for this one time. Car City is usually excellent too.

carlton P. 
Rating:
5.0

Nothing. Everything was excellent.

William J. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
3.0

Customer did not leave a comment.

TARA M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Great customer service and great pricing! Thanks

Jeanna D. 
Rating:
5.0

Teeya went above and beyond helping us.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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