Customer Reviews for Car City of Calabash LLC
(U-Haul Neighborhood Dealer)

315 reviews

9146 Ocean Hwy W   Calabash, NC 28467

(910) 579-2505

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 579-2505

9146 Ocean Hwy W
Calabash, NC 28467

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Cheyenne in Calabash and the guys in Greenville, S.C. were awesome! Thank you for all your help and efficiency with our move. We really appreciate your professionalism. Keep up the good work!👏🏻👊🏻

Randy H. 
Rating:
4.0

Customer did not leave a comment.

Lee Anna S. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Check out was quick & the staff was helpful!

Renee R. 
Rating:
5.0

Customer did not leave a comment.

Elycher H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Alessandro M. 
Rating:
2.0

The Truck was extremely dirty inside the cab and outside. The Key box had a lock on it that was rusted shut. Customer Service was good but the truck looked like it had been in a field and left for dead.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
4.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

Fast, friendly, and efficient!

jerry M. 
Rating:
5.0

Very friendly / helpful staff.

Jay C. 
Rating:
1.0

lock box hard to open Truck was stuck in mud

robert C. 
Rating:
4.0

Customer did not leave a comment.

Lynn Y. 
Rating:
5.0

Customer did not leave a comment.

SANDRA O. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

After hours drop-off was a wet muddy field across from a gated parking lot for during hours drop off. Suggest gate be unlocked out of hours.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Car City of Calabash was AWESOME! Great customer service, super prices, and equipment is always in stock! Great location and you can't beat the friendly faces with smiles! LOVE LOVE LOVE!!!!! I will use them for any moves and projects that I always have going on! Thank you from a very happy U-Haul Customer!

Dawn P. 
Rating:
2.0

The price on renting this last 6X12 trailer was outrageous. I rented the exact same 6X12 trailer at the end of September and I only paid $389.00 . I turned in this last 6x12 trailer at the exact same location in NC as the previous rental. The cost of renting this last 6X12 trailer was $300.00 more ($698.64 - $40.00 for insurance) . Why is the price almost doubled in 30 days? To me this is price gouging. I have rented from U-haul numerous times over the last 15 years. I have always been pleased with the cost and service. I have several other rentals coming up in the future and I will be looking at other alternatives. I would appreciate an answer as to why the price is so much higher.

KEITH S. 
Rating:
5.0

Surprise with the amount of gas refund you gave me!? Need for you to review and understand the small amount of refund

John K. 
Rating:
5.0

Customer did not leave a comment.

carmine D. 
Rating:
5.0

We will never rent from U-Haul again! When we rented an auto transport to go from NC to MA, it cost us $300 and change. When we did the reverse trip from MA to NC, it was $1300+!!! The only explanation we received is that the equipment is needed in MA, but not in NC. So we were punished for corporate's lack of logistical planning. Every person that I talked to at U-Haul agreed that $1300+ was outrageous, but that's the way it goes. BTW - it was 5 weeks between rentals.

LAUREN J. 
Rating:
5.0

Check vehicle roadworthiness before renting or ask customers if anything wrong with vehicles when dropping off

GLENN P. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Thank you for the trailer. Staff was very helpful and patient with me.

Patricia H. 
Rating:
3.0

Make the location more user friendly, like exactly how you want the truck parked, and so forth. I did not care for the experience of nobody being there and doing it all on my own. I guess it would be okay if I was returning at 2am maybe, but then I would feel unsafe so I don't know.

David W. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Cheyanne was great...very nice lady!

Hale J. 
Rating:
5.0

Customer did not leave a comment.

Delilah H. 
Rating:
5.0

Customer did not leave a comment.

Amanda G. 
Rating:
3.0

Dropped off Uhaul in a field with other Uhauls.

Nicholas W. 
Rating:
4.0

Got there right at closing but they waited on us to drop the trailer.

Randy F. 
Rating:
4.0

They were closed for lunch but a guy working another part of the business took my paperwork and said he'd give it to them. He was very helpful.

Billy L. 
Rating:
5.0

Nothing, they were great!

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
2.0

Customer service rep refused to check me in. I have used this location previously without issue, but I didn't appreciate my last experience.

Sue S. 
Rating:
5.0

Customer did not leave a comment.

patricia R. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Great people to work with.

John B. 
Rating:
5.0

Not much more. Cheyenne was great to work with

gregg G. 
Rating:
3.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Jack C. 
Rating:
3.0

First truck presented had very significant damage. I filled the truck to the gauge level on the dash and was charged an extra seven gallons in my total bill with the explanation that the truck tells the fuel level exactly. If I had know that was a function, I would have filled to that level. Would not recommend.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

The experience was quick and painless. Thank you!

JONATHAN B. 
Rating:
5.0

Fast, friendly, easy return!

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Quick check in for a trailer without a reservation and got my out the door in no time. Very friendly staff.

William D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Everything went well at this location.

Philip L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
1.0

Equipment NOT serviced....safety chains worn off from prior rental dragging....fender loose and flopping up once at speed....nothing greased...difficult to operate....

Carlton B. 
Rating:
5.0

The truck had a major leak in the cab and for about 100 miles of driving in the rain my whole left side was soaked. There was a plastic trash bag shoved up in the hole so it had obviously happened to someone else.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Leopold S. 
Rating:
5.0

Customer did not leave a comment.

Leopold S. 
Rating:
4.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

N/A

David R. 
Rating:
5.0

Your staff is amazing

thomas B. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Check brake fluid. Mechanic at pickup site was very polite and topped off the reservoir.

ROY I. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
3.0

Customer did not leave a comment.

Larry E. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Once dropped off, quick confirmation receipt

Stephania S. 
Rating:
4.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Everything was great from pickup to drop off and outstanding customer service!

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Tonia H. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Very friendly and helpful

molly C. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

Scheduled drop off was 7am. No ne was on site and their was no available parking. I had to leave the truck perpendicular to the other parked vehicles. I was then asked to take pictures and provide all of the info for checkin. Without a smartphone, this was difficult. As I drove by later in the morning, the first person arrived around 7:30am. I WOULD NOT RECOMMEND THIS LOCATION DUE TO LACK OF CUSTOMER SERVICE!

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Bill A. 
Rating:
5.0

Location provided Excellent Customer Service The process was easy & Staff very helpful Only issue was Harness for Trailer Lights. It would nice to know this accessory was needed & could be purchased prior to Time of pick up. This delayed trip & caused slight inconvenience Appreciate if this could be Noted?? Highlighted?? Prior to Trailer pick up

R K H. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Taylor was excellent to work with on the rental. Can't think of anything to improve on...

steven G. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Reymann H. 
Rating:
5.0

Taylor was very helpful in coordinating my rental. She was polite, professional and very knowledgeable of the rental process. Excellent service! Thank you👍🏻

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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