I waited a hour and a half to get my U-Haul do to that website and app being unresponsive and the customer service on the phone call, which I waited a hour to get into contact with some one, was terrible and couldn't help me at all.Dan T.
Customer Reviews for Capeway Con
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.THELMA H.
It was very frustrating with the pick up. The guy at the store told me I had to get a 4 digit code and the key would be in the boxes on the building. I tried following the prompts online and nothing was working. Thankfully a customer service rep helped me and stayed on the line until new figured out the problem. It was my iPhone not only needing location turned on but also while using safari. It may be helpful to add that detail to your directions. Turns out I didn't get a 4 digit code, but needed to show my phone to the clerk after I did everything online. He did not speak English well, so it was difficult to communicate with him. â€¦ and he had the key on the counter! It took me 45 minutes to get the key after I arrived at the location. I didn't mind the process of returning the truck. That part went much better.Jenifer G.
The truck was not where I ordered it, and did not contain the blankets that I paid for.Anthony L.
Required phone interaction was efficient, but I prefer on-site UHaul staff.JAMESW W.
More visible signagewayne D.
El cliente no dejó un comentario.Aran I.
El cliente no dejó un comentario.Pamela M.
Drop off was amazing. Nicest experience I had with someone who wasn't even directly affiliated with U-HaulJames A.
El cliente no dejó un comentario.Christine L.
The vehicle itself was clean and conveniently ready for our move. My only complaint is that there was a very large crack in the windshield which made me feel a little uneasy.EVE F.
Someone has to go over there and show the girl there what to do or completely remove her from the uhaul counter. It was the worst experience I've ever had picking up a uhaul. I had to call customer service to help her and walk her through the computer system. Then after 20 min of that we get the keys and ask her where the truck was and she said "I dont know". So we had to go out and look for it. We also had to dig it out of the snow for 45 min. We noticed a few scratches to the side of the truck so I called customer service again and they sent me a link to upload pictures because the girl in the counter didn't even tell us to do a walk through or anything. All she did was hand us the keys. I will go to another moving truck company instead of having to deal with her again. It was so frustrating and worst part of it was that she didn't even try to figure anything out her attitude to the whole process was I can't help you its your problem. Horrible Horrible Horrible. If it wasn't for your customer service people I would never ever work with uhaul again.CHRISTOPHER M.
El cliente no dejó un comentario.Abbey O.
They did not seem to know what was going onJAMES T.
No receipt, would never return to such a place again.Constantine R.