Customer Reviews for Cape Fear Appliance Service
(U-Haul Neighborhood Dealer)

660 reviews

2445 Carolina Beach Rd   Wilmington, NC 28401

(910) 763-8437

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 763-8437

2445 Carolina Beach Rd
Wilmington, NC 28401

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tamilynn Wilson 
Rating:
5.0

Thank you!

Jane Fleury 
Rating:
3.0

Customer did not leave a comment.

Edrena Toliber 
Rating:
5.0

Everything was excellent

Cathy George 
Rating:
5.0

Awesome

Alphonso Robinson 
Rating:
5.0

Customer did not leave a comment.

EDWARD JAEGER 
Rating:
4.0

A safety chain on the tow dolly was faulty at pickup but everything was otherwise excellent

Jessica Gebhardt 
Rating:
5.0

This is the only U-Haul store I use... Best service ever

Angel Cribb 
Rating:
5.0

Customer did not leave a comment.

Lauren Iammatteo 
Rating:
5.0

Staff very friendly, vehicle very clean

Angel Cribb 
Rating:
1.0

Had to leave key in drop box because they closed at 5. When I called the next day I was told it hadn’t been returned even though I received a confirmation email it was returned. It took 2 phone calls to finally resolve that it was there!

robin shaw 
Rating:
5.0

This was the best U-Haul experience I ever had. Clean truck and everything worked perfectly.

Thomas Stanford 
Rating:
5.0

Customer did not leave a comment.

LYNN WELBORN 
Rating:
3.0

It was a bit disturbing that the location was closed when I returned the truck. I know it was the Friday before Christmas, but it was 2:00pm when I came by. There were issues withe truck and I was a day late returning the truck. I had to call customer support at that time and again to explain the charges made to my account. None of that would have happened if someone had been at the location to help me. Otherwise it was a decent experience.

Debbie Dawkins 
Rating:
3.0

Person was busy and I stood waiting for at least 30 minutes. Also return parking lot was very crowded and small

Calvin Stokes 
Rating:
5.0

Automatic Towing light on once you start engine Be better to this manually Thanks

Alex Vasquez 
Rating:
4.0

I wish all managers prided themselves on the cleanliness of their vehicles.

Andrew Cox 
Rating:
5.0

Knowledgeable and helpful staff. Took time with me to give good advice on what to do and not to do. Reasonable rates.

William Kinney 
Rating:
5.0

The management was extremely helpful and a pleasant to work with.

Raymond Toomer 
Rating:
5.0

A owner is super nice and had very clear instructions!

ashley flynn 
Rating:
4.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
4.0

Customer did not leave a comment.

Joesph Patrick 
Rating:
1.0

Horrible experience. Mobile check in was difficult- website would not recognize my location and the store was closed. Once I got the keys, I discovered all the tires were very low on PSI. One tire was almost completely flat. I had to wait 45 minutes for roadside assistance. Once he arrived it took another almost half hour to determine he didn’t have the equipment to fix the problem. Another team member had to meet us to change the tire which actually had a nail in it. All in all it took me over 2 hours to be able to leave the rental location since they didn’t have a similar vehicle I could take. I would never do another U-Haul rental from a location that is not open (and this was during normal business hours).

Allison Scott 
Rating:
5.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
4.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAMSON 
Rating:
4.0

The pickup and return process were very easy. Had to contend with many wasps around the property while I was picking up the truck.

Christian McCarty 
Rating:
3.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
3.0

Location was a little sketchy but the lady we dealt with was great!!

Amy Marro 
Rating:
5.0

Customer did not leave a comment.

Dylan Apple 
Rating:
5.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
4.0

Customer did not leave a comment.

Thomas Adams 
Rating:
4.0

Customer did not leave a comment.

Dale Kuchnicki 
Rating:
5.0

The truck ran great aside from a leak behind the rear right wheel well.

Nicholas Cobb 
Rating:
5.0

The process was easy, truck was clean and drove well. Thanks!

Christine Ward 
Rating:
5.0

Thanks agent Ramona, always Top professional services. Very kind and Gracious. .

ROBERT KEITH 
Rating:
5.0

Customer did not leave a comment.

John Tidball 
Rating:
4.0

Mobile pickup did require more than 10 minutes. I would recommend that customers are guided to arrive 15 minutes early so as not to cut into rental time.

Jennifer Ciccone 
Rating:
1.0

Do better

Nicholas Varipapa 
Rating:
4.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
2.0

Clerk at u-haul had a rude tone throughout the whole check In process. Was making rude comments as well things being said like “ do you always sign things before you read them ? “. Would not come back here again for u-haul

Kevin Cuadra 
Rating:
5.0

Customer did not leave a comment.

Alfredo Lowe 
Rating:
1.0

I was charged a cleaning fee for a completely clean truck. This charge is not authorized and I am disputing it with the credit card company. I will continue to write negative reviews wherever possible until this is reversed

Mark Henson 
Rating:
5.0

Always great customer service! Ramona goes out of her way to make my rental experience a good one

Marjorie Michel 
Rating:
4.0

The employees were very friendly and both the pick up and exit process was easy.

ROBERT DOUGLAS 
Rating:
2.0

I did the 24/7 mobile app drop off because it was a holiday and my drop off location was closed. Well, the app kept glitching and wouldn’t let me upload any pictures of the rental so I had to reach out to a representative to get everything squared away. The next day I got charged for a cleaning fee by the drop off location because “the cargo area was dirty.” The only thing that was transported in the cargo area were 2 couches, that was it. I know for a fact I left that truck in good condition. There are a lot of un-housed people that hangout around this particular drop off location, so the only thing I can think of is that maybe someone spent the night in the cargo area and left it a wreck because I didn’t have a lock on the back of the truck. I didn’t bother contesting the cleaning fee because I didn’t want a headache. But it’s really annoying being charged for something that doesn’t make sense.

Leah Rebert 
Rating:
1.0

All four tires on the truck I ran it were under inflated. The tires were rated for 85 psi. The closest one to that was at 72 I believe with the lowest one being 23 psi. I was also overcharged heavily, and I am currently working to have that taken care of.

Sierra Dugan 
Rating:
2.0

Customer did not leave a comment.

Jack Jones 
Rating:
5.0

By far, this was the best experience I ever had with Uhaul every one was so polite and kind’. Great experience, I will definitely use this location again!

Cindy Corbett 
Rating:
5.0

Ramona always goes out of her way to help me! There are a lot of u haul places in Wilmington but I chose this location every time because of her excellent customer service.

Marjorie Michel 
Rating:
4.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
3.0

I originally dealt with the Monkey Junction U Haul for the truck. I was told that I needed to use the 24/7 online service to obtain my truck on Sunday evening. The online assistant informed me that the owner failed to leave the key, so he had to redirect me to the 2445 CB Road location. Luckily it was also convenient and I was able to get my truck. I was disappointed with what happened at the MJ location but overall satisfied with the service due to the assistance from the online service.

robert douglas 
Rating:
5.0

I've rented from U Haul before and each time they are more than willing to assist you in any way throughout rental process. Very nice, friendly, and professional. Rates are awesome. I give them 🌟🌟🌟🌟🌟.

Leonard Teague 
Rating:
5.0

Very friendly.

Thomas Jasky 
Rating:
5.0

Customer did not leave a comment.

Johnathan Stiltner  
Rating:
5.0

I had a great rental experience! Roxanne was very helpful with everything from registering me, to hook up, and support. I will definitely use this location for my next rental.

Thomas Lemley 
Rating:
5.0

There are many u haul rentals in our city but I will always rent from this location. The trucks are always clean! Ramona goes out of her way to make my experience smooth and pleasant. Outstanding customer service every time!

Marjorie Michel 
Rating:
5.0

Customer did not leave a comment.

Gerrick Locke 
Rating:
5.0

Super fast service! I had to switch my u haul pick up time to the day before it was originally scheduled and it was super easy! They made my first uhaul rental experience a breeze! Highly recommend!

Demiya Long 
Rating:
4.0

Customer did not leave a comment.

Ron Demers 
Rating:
3.0

Customer did not leave a comment.

Ronald Mcmillan 
Rating:
5.0

Just keep Ramona in charge!

Debi Causey 
Rating:
5.0

Customer did not leave a comment.

Melinda Hales 
Rating:
5.0

Ramona goes out of her way to help me every time I rent a truck. Excellent customer service!

Marjorie Michel 
Rating:
5.0

Please remove the writing from the side door windows. It would help make it safer to see on the right side that would be a great improvement.

JAMES HAYES 
Rating:
2.0

I would not recommend this experience to a friend. I waited for 45 minutes in the parking lot (45 minutes from my reservation) because the app would not load for me to check in. I then had to drive 5 minutes away to even get the app to load. This location shouldn't allow customers to pick up vehicles if they are not open or don't have someone available. Please get your app figured out to make this experience better for others.

Devin Lessard 
Rating:
5.0

Thanks for your resourceful agent Ms Ramona.

ROBERT KEITH 
Rating:
2.0

Make store more inviting

Mary Hopkins 
Rating:
5.0

Customer did not leave a comment.

JAMES HAYES 
Rating:
5.0

Very good customer service!

Brianna Thomas 
Rating:
3.0

The van was heavily damaged. The driver's side mirror was broken with only a small space to see at the bottom left hand corner, not enough room to see without being potentially dangerous. I would have waited to a different vehicle, but I did not have the time to wait.

Cheryl Cray 
Rating:
4.0

Customer did not leave a comment.

ROBERT KEITH 
Rating:
5.0

Customer did not leave a comment.

GLORIA ABBOTTS 
Rating:
1.0

The truck was falling apart broken mirror . Horrible brakes barely even worked. She gave me the worst they had . It’s x stickers all over the trucking meaning no one should even drive it !!

Brionna Robinson 
Rating:
4.0

Customer did not leave a comment.

Robert Lindsey 
Rating:
5.0

Keep doing a fine job

JAMES HAYES 
Rating:
5.0

You do a fine job. Keep up the good work I like what you do.

JAMES HAYES 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYN BEDIAKO 
Rating:
1.0

I paid $148.00 for a car transporter and the right side tire strap was cut. I had to go home and use my own wheel tie down I'm very upset about this and had to pay full price!!!! Thats just wrong. They should had never even rent it out being it was unsafe.

john murray 
Rating:
5.0

always a great experience. Ramona is so helpful!

Margie Michel 
Rating:
4.0

Customer did not leave a comment.

MITCHEL BAUCOM 
Rating:
5.0

Customer did not leave a comment.

RANDY CORNETT 
Rating:
5.0

This is the best place to rent a u haul in Wilmington. The trucks are the cleanest in town and the staff is outstanding. Ramona goes out of her way to help me every time I rent a truck. I have a balloon company and am In there at least once a month .

Margie Michel 
Rating:
5.0

The woman who helped me was very thorough and helpful. I would rate her a 10

RAY SOPOROWSKI 
Rating:
5.0

I think it would be nice to have U-Haul Pick up truck for really small job's. But you're doing a fine job. THANK YOU

JAMES HAYES 
Rating:
2.0

I paid for a hand truck, and it was not inside of the moving truck. The location was closed so I couldn'¹t go insi de to get one.

O'shey Allen  
Rating:
3.0

I was unable to do the return on my mobile device. The current reservation was not appearing to allow me to do the online return. I always do so, to avoid paying the $20 fee. If you could look into this and refund the charge if it was applied, that would be great!

Jacqueline Casner 
Rating:
5.0

The location itself was great. Picking up the uhaul through the mobile app takes a ridiculous period of time and is done on moving day. Most of these questions could have been asked when the representative called to confirm reservation. Or there could have been an option to complete before pickup. There was no warning that it was going to take so long to pick up truck, resulting in movers not being able to assist until later. I was charged for their time. Easily avoidable.

AUTUMN LITTLEBRANT 
Rating:
2.0

Customer did not leave a comment.

Brenda George 
Rating:
5.0

Customer did not leave a comment.

MARVINA MOSS 
Rating:
5.0

Just keep doing what you’re doing

ERIC JOHNSON 
Rating:
3.0

Very helpful.

Charles Arrington 
Rating:
5.0

Nothing great friendly staff good people.I'll b bk keep up the great work💯💯💯💯✌✌✌

gerard jackson 
Rating:
5.0

Customer did not leave a comment.

Delores Henderson 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Karrina Scott 
Rating:
5.0

Customer did not leave a comment.

Chuck Gaylord 
Rating:
5.0

Customer did not leave a comment.

DENEAL STAFFORD 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
3.0

Everything was good recommending to friends and family

AUTHUR BROWN 
No reviews have been submitted for this location.

Additional Services at this Location

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