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ROBERT K
Customer Reviews for Cape Fear Appliance Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales lady was fantastic!!
carla bSmall parking lot and hard to pull into off of main road
Eric JThank you!
Jane FEverything was excellent
Cathy GAwesome
Alphonso RA safety chain on the tow dolly was faulty at pickup but everything was otherwise excellent
Jessica GThis is the only U-Haul store I use... Best service ever
Angel CStaff very friendly, vehicle very clean
Angel CHad to leave key in drop box because they closed at 5. When I called the next day I was told it hadn’t been returned even though I received a confirmation email it was returned. It took 2 phone calls to finally resolve that it was there!
robin sThis was the best U-Haul experience I ever had. Clean truck and everything worked perfectly.
Thomas SIt was a bit disturbing that the location was closed when I returned the truck. I know it was the Friday before Christmas, but it was 2:00pm when I came by. There were issues withe truck and I was a day late returning the truck. I had to call customer support at that time and again to explain the charges made to my account. None of that would have happened if someone had been at the location to help me. Otherwise it was a decent experience.
Debbie DPerson was busy and I stood waiting for at least 30 minutes. Also return parking lot was very crowded and small
Calvin SAutomatic Towing light on once you start engine Be better to this manually Thanks
Alex VI wish all managers prided themselves on the cleanliness of their vehicles.
Andrew CKnowledgeable and helpful staff. Took time with me to give good advice on what to do and not to do. Reasonable rates.
William KThe management was extremely helpful and a pleasant to work with.
Raymond TA owner is super nice and had very clear instructions!
ashley fHorrible experience. Mobile check in was difficult- website would not recognize my location and the store was closed. Once I got the keys, I discovered all the tires were very low on PSI. One tire was almost completely flat. I had to wait 45 minutes for roadside assistance. Once he arrived it took another almost half hour to determine he didn’t have the equipment to fix the problem. Another team member had to meet us to change the tire which actually had a nail in it. All in all it took me over 2 hours to be able to leave the rental location since they didn’t have a similar vehicle I could take. I would never do another U-Haul rental from a location that is not open (and this was during normal business hours).
Allison SThe pickup and return process were very easy. Had to contend with many wasps around the property while I was picking up the truck.
Christian MLocation was a little sketchy but the lady we dealt with was great!!
Amy MThe truck ran great aside from a leak behind the rear right wheel well.
Nicholas CThe process was easy, truck was clean and drove well. Thanks!
Christine WThanks agent Ramona, always Top professional services. Very kind and Gracious. .
ROBERT KMobile pickup did require more than 10 minutes. I would recommend that customers are guided to arrive 15 minutes early so as not to cut into rental time.
Jennifer CDo better
Nicholas VClerk at u-haul had a rude tone throughout the whole check In process. Was making rude comments as well things being said like “ do you always sign things before you read them ? “. Would not come back here again for u-haul
Kevin CI was charged a cleaning fee for a completely clean truck. This charge is not authorized and I am disputing it with the credit card company. I will continue to write negative reviews wherever possible until this is reversed
Mark HAlways great customer service! Ramona goes out of her way to make my rental experience a good one
Marjorie MThe employees were very friendly and both the pick up and exit process was easy.
ROBERT DI did the 24/7 mobile app drop off because it was a holiday and my drop off location was closed. Well, the app kept glitching and wouldn’t let me upload any pictures of the rental so I had to reach out to a representative to get everything squared away. The next day I got charged for a cleaning fee by the drop off location because “the cargo area was dirty.” The only thing that was transported in the cargo area were 2 couches, that was it. I know for a fact I left that truck in good condition. There are a lot of un-housed people that hangout around this particular drop off location, so the only thing I can think of is that maybe someone spent the night in the cargo area and left it a wreck because I didn’t have a lock on the back of the truck. I didn’t bother contesting the cleaning fee because I didn’t want a headache. But it’s really annoying being charged for something that doesn’t make sense.
Leah RAll four tires on the truck I ran it were under inflated. The tires were rated for 85 psi. The closest one to that was at 72 I believe with the lowest one being 23 psi. I was also overcharged heavily, and I am currently working to have that taken care of.
Sierra DBy far, this was the best experience I ever had with Uhaul every one was so polite and kind’. Great experience, I will definitely use this location again!
Cindy CRamona always goes out of her way to help me! There are a lot of u haul places in Wilmington but I chose this location every time because of her excellent customer service.
Marjorie MI originally dealt with the Monkey Junction U Haul for the truck. I was told that I needed to use the 24/7 online service to obtain my truck on Sunday evening. The online assistant informed me that the owner failed to leave the key, so he had to redirect me to the 2445 CB Road location. Luckily it was also convenient and I was able to get my truck. I was disappointed with what happened at the MJ location but overall satisfied with the service due to the assistance from the online service.
robert dI've rented from U Haul before and each time they are more than willing to assist you in any way throughout rental process. Very nice, friendly, and professional. Rates are awesome. I give them 🌟🌟🌟🌟🌟.
Leonard TVery friendly.
Thomas JI had a great rental experience! Roxanne was very helpful with everything from registering me, to hook up, and support. I will definitely use this location for my next rental.
Thomas LThere are many u haul rentals in our city but I will always rent from this location. The trucks are always clean! Ramona goes out of her way to make my experience smooth and pleasant. Outstanding customer service every time!
Marjorie MSuper fast service! I had to switch my u haul pick up time to the day before it was originally scheduled and it was super easy! They made my first uhaul rental experience a breeze! Highly recommend!
Demiya LJust keep Ramona in charge!
Debi CRamona goes out of her way to help me every time I rent a truck. Excellent customer service!
Marjorie MPlease remove the writing from the side door windows. It would help make it safer to see on the right side that would be a great improvement.
JAMES HI would not recommend this experience to a friend. I waited for 45 minutes in the parking lot (45 minutes from my reservation) because the app would not load for me to check in. I then had to drive 5 minutes away to even get the app to load. This location shouldn't allow customers to pick up vehicles if they are not open or don't have someone available. Please get your app figured out to make this experience better for others.
Devin LThanks for your resourceful agent Ms Ramona.
ROBERT KMake store more inviting
Mary HVery good customer service!
Brianna TThe van was heavily damaged. The driver's side mirror was broken with only a small space to see at the bottom left hand corner, not enough room to see without being potentially dangerous. I would have waited to a different vehicle, but I did not have the time to wait.
Cheryl CThe truck was falling apart broken mirror . Horrible brakes barely even worked. She gave me the worst they had . It’s x stickers all over the trucking meaning no one should even drive it !!
Brionna RKeep doing a fine job
JAMES HYou do a fine job. Keep up the good work I like what you do.
JAMES HI paid $148.00 for a car transporter and the right side tire strap was cut. I had to go home and use my own wheel tie down I'm very upset about this and had to pay full price!!!! Thats just wrong. They should had never even rent it out being it was unsafe.
john malways a great experience. Ramona is so helpful!
Margie MThis is the best place to rent a u haul in Wilmington. The trucks are the cleanest in town and the staff is outstanding. Ramona goes out of her way to help me every time I rent a truck. I have a balloon company and am In there at least once a month .
Margie MThe woman who helped me was very thorough and helpful. I would rate her a 10
RAY SI think it would be nice to have U-Haul Pick up truck for really small job's. But you're doing a fine job. THANK YOU
JAMES HI paid for a hand truck, and it was not inside of the moving truck. The location was closed so I couldn'¹t go insi de to get one.
O'shey AI was unable to do the return on my mobile device. The current reservation was not appearing to allow me to do the online return. I always do so, to avoid paying the $20 fee. If you could look into this and refund the charge if it was applied, that would be great!
Jacqueline CThe location itself was great. Picking up the uhaul through the mobile app takes a ridiculous period of time and is done on moving day. Most of these questions could have been asked when the representative called to confirm reservation. Or there could have been an option to complete before pickup. There was no warning that it was going to take so long to pick up truck, resulting in movers not being able to assist until later. I was charged for their time. Easily avoidable.
AUTUMN LJust keep doing what you’re doing
ERIC JVery helpful.
Charles ANothing great friendly staff good people.I'll b bk keep up the great work💯💯💯💯✌✌✌
gerard j