Customer Reviews for Cape Fear Appliance Service
(U-Haul Neighborhood Dealer)

493 reviews

2445 Carolina Beach Rd   Wilmington, NC 28401

(910) 763-8437

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 763-8437

2445 Carolina Beach Rd
Wilmington, NC 28401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

REGINA J. 
Rating:
5.0

So impressed with this company! Very professional, vehicle was spotless! They took the time to help me complete my rental by finding the best options to fit my needs. They cared! Without a doubt, this is my rental company for future needs. And, will recommend to friends and family! *****5 Star Service

DEBRA G. 
Rating:
5.0

Customer did not leave a comment.

KORI P. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
1.0

When I arrived I checked in and received the code Blue to unlock my truck, but it didn't work, out of curiosity I checked the truck next to mine and it opened immediately. Confused I called customer service to see what was wrong just to be transferred 7 times and be put on hold for over an hour. After an hour the person with me used the chat function and within two minutes said Blue was the code for all the trucks. So then for another 10 minutes I reset and tried unlocking the lock over and over before it finally opened. I explained to seven different people my situation over the phone and no one gave me the simple solution a chat representative did in two minutes. It was the worst customer service experience I've ever had and it all began with a stiff lock. I don't know if it was the locations fault for the lock, but the awful customer service was what ruined the experience for me. On some occasions after giving my reference number the representative didn't even bother to tell me they were transferring me, just because I wasn't in their area. And when I finally got transferred to a corporate number I was put on hold for the longest amount of time of all. I work in customer service, so I understand the hardships and restrictions, but this was by far the worst experience I've ever had over something that could have been solved in 2 minutes. If I ever use uhaul again I hope I don't have to call your customer service again based off of this experience.

David C. 
Rating:
3.0

Better to pick up during daylight hours!

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANY P. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Keep up the same customer service satisfactions you have always been giving and you'll be alright😁

Eric J. 
Rating:
4.0

Just be there

ROGER J. 
Rating:
5.0

Great experience

FRANCISCO L. 
Rating:
2.0

I would recommend the location, but your 24/7 pickup method/ is terrible. The confirmation email gave my employee the wrong address and then he had to wait til the location opened at 9 so he was an hour late to our job. This rental cost me about $500 in loss with that hour delay.

Richard J. 
Rating:
4.0

Try to have pickup at the location requested. This pickup was further and harder to get to

John S. 
Rating:
5.0

When booking and client is going to use your storage have drop off at same place. We had to travel to 2 different places. The storage is in business district so it would have been convenient for the customer if a location close to them were selected. We had to change it. Thankful for ability.to change in by phone. Rep at original drop off have no service.

DON R. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

The lady that assisted us was friendly, competent and made the check in process seamless.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Demond W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

This van was so comfortable, and easy to drive, I've decided to try and buy a similar one. Only problem was the sliding door was very hard to open, but probably an easy fix. Wonderful experience, will definitely return again.

ELISSA O. 
Rating:
3.0

It would be very helpful to post more detailed instructions for after hour drop offs. I dropped my Uhaul off around 5:30pm on Saturday. I read the sign stating to drop the keys in the box and check out using the website. I had already dropped the keys in and was going to the website to complete the check out when I realized I needed back in the truck to complete the check out and it was too late. I think just posting something to complete the checkout before dropping keys would be helpful. However, overall, a great experience with uhaul.

Caroline B. 
Rating:
1.0

Customer did not leave a comment.

Brett L. 
Rating:
1.0

Took over an hour to get the keys using the 24/7 app. The attendant was there and refused to help. The extra time pushed me late which made me late returning the truck. Returning the truck “later” because I got a late start. Trying to return it using the 24/7 once again I was on hold over an hour which also added more time to the clock.

patrick B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
4.0

The lady that helped us was a very nice, and polite and very helpful person. I was genuinely impressed with her hospitality to a couple of out of town “northerners”! I would return to that UHaul place and the business located there for future uses.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

The ladies at this location are very pleasant and professional, I will definitely use this location again!

LEO D. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY P. 
Rating:
5.0

My pick up location was changed 4 times and it was very stressful! I orginally made my reservation at a location that was close to me in case I needed to walk to it but it ended up being across town. I didn't appreciate that.

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

TAMMI P. 
Rating:
3.0

Customer did not leave a comment.

Hannah G. 
Rating:
3.0

We were supposed to get two dollies and furniture pads from the location we picked up our truck at, but they failed to put those in the truck and we didn't realize it till we got back to our house. So we did not return any dollies or furniture pads.

Hannah G. 
Rating:
1.0

Had waterbugs crawling in back of truck. Bugs crawling on my brand new furniture

LASHANDA R. 
Rating:
5.0

The lady who took care of us at this location had amazing customer service and went above and beyond to give us a good experience. Would highly recommend to others.

MARY P. 
Rating:
5.0

The check in was simple snd the lady that helped us had us on our way quickly.

Larue R. 
Rating:
1.0

Questionable billing tactics

DONALD K. 
Rating:
5.0

Ramona that works at this locaton is very professional, helpful and pleasant to work with. She is an asset to your team and I will rent again from them because of the positive experiences I've had with her.

GEORGE K. 
Rating:
5.0

Great staff, highly recommend them!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Preston C. 
Rating:
4.0

Customer did not leave a comment.

TAMMI P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Customer did not leave a comment.

BOBBY N. 
Rating:
5.0

The lock on the back of the truck was difficult to open; install a better lock because if this was after hours, I wouldn't have been able to take the truck. The woman at this location is really on top of things and she was impressive. I will rent here again because of the service.

GEORGE K. 
Rating:
5.0

The folks at Cape Fear Appliance are very responsive and helpful. Thanks for great customer service!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
3.0

Cheryl was very thorough and helpful from start to finish.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
4.0

Shelley and staff very helpful and nice. Locaton/showroom could be a little neater and cleaner

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
4.0

Customer did not leave a comment.

SARAH D. 
Rating:
5.0

Customer did not leave a comment.

Kirill K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Ramona was great to work with.

MACK H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Very helpful personnel. Only problem we had is the 10 ft. vans need another step-down on the bumper.

RICHARD J. 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

PETER N. 
Rating:
5.0

Cape Fear Appliance came through for me when the originally scheduled drop off location -Earl's Wrecking -refused to accept the rental trailer. I was told that "We aren't taking trailer returns". Leaving me to start calling U-Haul locations to find someone who could help. Thank you Ramona at Cape Fear Appliance for your assistance

Ed M. 
Rating:
5.0

Ms RAMONA IS A CONSUMMATE PROFESSIONAL

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

WILLIE G. 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Nothing I can say. The receptionist was rhe b÷at and very polite. I will be referringand using them in the future. BLESSINGS ALL

GLORIA F. 
Rating:
5.0

Ramona was just awesome, one of the best parts of our trip. She worked her butt off, was enjoyable, delightful, and "entertaining". We will always remember Ramona. And we love Bo Berry Bisquits now! ;) You better pay her well, and do what you can to keep her around.

WESLEY H. 
Rating:
5.0

Awesome

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Wanda B. 
Rating:
2.0

Waited 15 minutes while the UHaul rep cleaned the floor of the truck while I was told she was checking the fuel gauge and miles. That put me behind my schedule.

DENNIS H. 
Rating:
5.0

Ramona was awesome. Customer service was superb and I was in and out quickly.

WAYNE J. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Very efficient and professional customer service. Thank you

AUSTIN W. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Awesome staff inside. Not only were they professional, they are fun! Made my day!!!

Sheri C. 
Rating:
4.0

Store appearance with appliances. Need more order

Levern C. 
Rating:
2.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Excellent over all the lady working the desk was helpful and I for would definitely recommend

Aaron H. 
Rating:
1.0

Returned with a smidge under 1/4 tank because the needle looks ok and was charged $50+ dollars for 1/32 of gas! Seems like a tourist trap to me. I've made several rentals in the past month or so and this location will make me look at other companies it's so shady

KENNITH D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Great customer service. Went out of their way to help me find what I needed with short notice.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Nothing at this time

Albert I. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Ziara M. 
Rating:
5.0

Don't charge extra mileage if it's over a little

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Ruth N. 
Rating:
3.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Great service

DURVIN S. 
Rating:
5.0

The staff at Cape Fear Appliance Service are always so helpful with my rentals!

RONALD G. 
No reviews have been submitted for this location.

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