Try to have pickup at the location requested. This pickup was further and harder to get toJohn S.
Customer Reviews for Cape Fear Appliance Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When booking and client is going to use your storage have drop off at same place. We had to travel to 2 different places. The storage is in business district so it would have been convenient for the customer if a location close to them were selected. We had to change it. Thankful for ability.to change in by phone. Rep at original drop off have no service.DON R.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.ERIC J.
The lady that assisted us was friendly, competent and made the check in process seamless.DAVID C.
El cliente no dejó un comentario.Demond W.
El cliente no dejó un comentario.Joseph L.
This van was so comfortable, and easy to drive, I've decided to try and buy a similar one. Only problem was the sliding door was very hard to open, but probably an easy fix. Wonderful experience, will definitely return again.ELISSA O.
It would be very helpful to post more detailed instructions for after hour drop offs. I dropped my Uhaul off around 5:30pm on Saturday. I read the sign stating to drop the keys in the box and check out using the website. I had already dropped the keys in and was going to the website to complete the check out when I realized I needed back in the truck to complete the check out and it was too late. I think just posting something to complete the checkout before dropping keys would be helpful. However, overall, a great experience with uhaul.Caroline B.
El cliente no dejó un comentario.Brett L.
Took over an hour to get the keys using the 24/7 app. The attendant was there and refused to help. The extra time pushed me late which made me late returning the truck. Returning the truck â€œlaterâ€ because I got a late start. Trying to return it using the 24/7 once again I was on hold over an hour which also added more time to the clock.patrick B.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Joseph J.
The lady that helped us was a very nice, and polite and very helpful person. I was genuinely impressed with her hospitality to a couple of out of town â€œnorthernersâ€! I would return to that UHaul place and the business located there for future uses.KAREN L.
El cliente no dejó un comentario.DANIEL C.
The ladies at this location are very pleasant and professional, I will definitely use this location again!LEO D.
El cliente no dejó un comentario.GEOFFREY P.
My pick up location was changed 4 times and it was very stressful! I orginally made my reservation at a location that was close to me in case I needed to walk to it but it ended up being across town. I didn't appreciate that.PAUL H.
El cliente no dejó un comentario.TAMMI P.
El cliente no dejó un comentario.Hannah G.
We were supposed to get two dollies and furniture pads from the location we picked up our truck at, but they failed to put those in the truck and we didn't realize it till we got back to our house. So we did not return any dollies or furniture pads.Hannah G.
Had waterbugs crawling in back of truck. Bugs crawling on my brand new furnitureLASHANDA R.
The lady who took care of us at this location had amazing customer service and went above and beyond to give us a good experience. Would highly recommend to others.MARY P.
The check in was simple snd the lady that helped us had us on our way quickly.Larue R.
Questionable billing tacticsDONALD K.
Ramona that works at this locaton is very professional, helpful and pleasant to work with. She is an asset to your team and I will rent again from them because of the positive experiences I've had with her.GEORGE K.
Great staff, highly recommend them!JOHN B.
El cliente no dejó un comentario.PAUL B.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Preston C.
El cliente no dejó un comentario.TAMMI P.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Cody A.
El cliente no dejó un comentario.BOBBY N.
The lock on the back of the truck was difficult to open; install a better lock because if this was after hours, I wouldn't have been able to take the truck. The woman at this location is really on top of things and she was impressive. I will rent here again because of the service.GEORGE K.
The folks at Cape Fear Appliance are very responsive and helpful. Thanks for great customer service!DAVID L.
El cliente no dejó un comentario.Brett W.
El cliente no dejó un comentario.JONATHAN F.
Cheryl was very thorough and helpful from start to finish.DENISE C.
El cliente no dejó un comentario.PHILLIP N.
Shelley and staff very helpful and nice. Locaton/showroom could be a little neater and cleanerStephen B.
El cliente no dejó un comentario.Mary D.
El cliente no dejó un comentario.MONIQUE S.
El cliente no dejó un comentario.MATTHEW D.
El cliente no dejó un comentario.SARAH D.
El cliente no dejó un comentario.Kirill K.
El cliente no dejó un comentario.JOHN M.
Ramona was great to work with.MACK H.
El cliente no dejó un comentario.Christopher B.
Very helpful personnel. Only problem we had is the 10 ft. vans need another step-down on the bumper.RICHARD J.
El cliente no dejó un comentario.Sandra W.
El cliente no dejó un comentario.PETER N.
Cape Fear Appliance came through for me when the originally scheduled drop off location -Earl's Wrecking -refused to accept the rental trailer. I was told that "We aren't taking trailer returns". Leaving me to start calling U-Haul locations to find someone who could help. Thank you Ramona at Cape Fear Appliance for your assistanceEd M.
Ms RAMONA IS A CONSUMMATE PROFESSIONALROBERT K.
El cliente no dejó un comentario.WILLIE G.
El cliente no dejó un comentario.MARK T.
Nothing I can say. The receptionist was rhe bÃ·at and very polite. I will be referringand using them in the future. BLESSINGS ALLGLORIA F.
Ramona was just awesome, one of the best parts of our trip. She worked her butt off, was enjoyable, delightful, and "entertaining". We will always remember Ramona. And we love Bo Berry Bisquits now! ;) You better pay her well, and do what you can to keep her around.WESLEY H.
El cliente no dejó un comentario.Wanda B.
Waited 15 minutes while the UHaul rep cleaned the floor of the truck while I was told she was checking the fuel gauge and miles. That put me behind my schedule.DENNIS H.
Ramona was awesome. Customer service was superb and I was in and out quickly.WAYNE J.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Gloria W.
Very efficient and professional customer service. GraciasAUSTIN W.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.GARY B.
Awesome staff inside. Not only were they professional, they are fun! Made my day!!!Sheri C.
Store appearance with appliances. Need more orderLevern C.
El cliente no dejó un comentario.BRANDON K.
Excellent over all the lady working the desk was helpful and I for would definitely recommendAaron H.
Returned with a smidge under 1/4 tank because the needle looks ok and was charged $50+ dollars for 1/32 of gas! Seems like a tourist trap to me. I've made several rentals in the past month or so and this location will make me look at other companies it's so shadyKENNITH D.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Barry B.
Great customer service. Went out of their way to help me find what I needed with short notice.Larry W.
El cliente no dejó un comentario.William B.
Nothing at this timeAlbert I.
El cliente no dejó un comentario.Pamela H.
El cliente no dejó un comentario.Ziara M.
Don't charge extra mileage if it's over a littleSTEPHEN D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Ruth N.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.Sarah P.
Great serviceDURVIN S.
The staff at Cape Fear Appliance Service are always so helpful with my rentals!RONALD G.
No.one was there it was a bar/laundromat very run down had to drop at another location which I found on.my ownmike M.
El cliente no dejó un comentario.Alex D.
The lady that checked us out was very unprofessional. She used curse words and complained a lot about past customers etc. She was very short with the way she treated us and complained constantly about everyone coming in at the same time and people being at the door waiting for her when she came to work etc. She explained that she would charge us if the truck was not cleaned out so we made it a point to clean it out and made sure no trash was left in it etc. she still charged us $25 cleaning fee and I know good and well that truck was clean when we brought it back. We didn't even keep it the full 24 hours. We took two loads of furniture and that was it. I will not use this location or Uhaul again for that matter. I've used other truck rental companies in the past and never had any experience like this with them.Terah W.
To explain about taking of all the pictures that the company asks. Not ALL people have access to this even though most have phones that do. My mom doesn't. She's older and you need to keep things simpler.Jamie S.
El cliente no dejó un comentario.LAZETTE L.
Ramona was fantastic!!Perry S.
El cliente no dejó un comentario.GREGORY B.
We dropped the equipment a d all went well as far as drop off receipts. GraciasJENNIFER D.
El cliente no dejó un comentario.Michael F.
29.95 + 5= 50.95 +12.00= 62.95 that price makes a lot more sense for a 4 hr Rental. 130.$ for 4hrs is highway robberyNatalie H.
prefer to have a text,email or phone call confirming return acknowledgement.Richard C.
El cliente no dejó un comentario.Mary B.
Employees at this location are extremely friendly and helpful. This, to me, this is the first and most important component to excellent customer service. I really hope this review is read and taken into consideration. And I also hope they are acknowledged for representing Uhaul in an above average manner.Tandenika C.