Customer Reviews for Canton House
(U-Haul Neighborhood Dealer)

154 comentarios

609 14th St SE   Decatur, AL 35601

(256) 274-4561

Horario

  • Lunes
    Cerrado
  • Tue–Sun
    9 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(256) 274-4561

609 14th St SE
Decatur, AL 35601

Servicios en esta ubicación:

Horario

  • Lunes
    Cerrado
  • Tue–Sun
    9 a. m. - 6 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The Canton House in Decatur,Ala is a excellent location to go to to rent a U Haul if someone ask me where to rent a u haul at I always recommend highly recommend the canton house is where I go Al the time

steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
3.0

Well when I picked up the truck Sunday morning around 11am. I got the truck with a quarter tank and smelling like weed in it. When it should of been on full and not smelling like it was. But I had to leave in a emergency to be with my Mom, so I took it. I wasn't pleased at all had to come out of pocket for 67 dollars for gas ⛽ and when I dropped it back off in Columbus Georgia it was back on a quarter tank but you guys was trying to charge my card 16.78 for what I am not sure. Other than that it was okay thank you again for your service ☺️

joyce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Great service and very convenient located in Canton House Chinese restaurant. Friendly staff and easy to rent.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elise F. 
Clasificación:
3.0

Tires had no tread. No one checked the lights and they didn't work either

Brandi M. 
Clasificación:
3.0

Difficult to find because it is a Chinese restaurant that is located off the main Street.

ESTERINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
2.0

There was melted chocolate candy all over the cargo area.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
3.0

I did an online reservation for location in my town, got phone call trailer was only available in town 15 miles away. Pickup was fine, rented trailer for 24 hours, actually returned it 31 hours later, I'm fine with paying a two rental if need be but the location keeps billing my credit card for 3 days rental. After I had RETURNED the trailer I started getting emails & calls about the trailer whereabouts? Then calls about credit card payment when the dealer said it was issues on his end, tried to pay cash from the beginning. Will not use online Uhaul again if I can avoid them, such a hassle & annoying for a simple trailer rental.

Keith M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie G. 
Clasificación:
5.0

They went above and beyond to help me. Thank you!

Maggie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Curtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
1.0

I received a text telling me to drop-off location of JONES AUTO SALES at 3925 US HWY 31 S, DECATUR, this does not exist, Janes Auto sales has moved, there i nothing at the address given, there is a U-Haul drop of point 0.25 mile up the road, after driving around searching for your location I finally left the truck at the only location I could fine.

JOE C. 
Clasificación:
5.0

Great people and nice equipment!

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

This location is run by the owners of a restaurant, service desk is the counter of the restaurant. Makes it a little confusing. Don't know how to communicate this to customers. Especially those from out-of-town who's just dropping off a rental.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mellanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dwayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

The uHaul managers at the Canton House are the best I've encountered. Service is fast, friendly, and thorough. Highly recommend this location. Randall

RANDALL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARL M. 
Clasificación:
1.0

It was terrible trying to get code to unlock and then they charged me a fuel charge even when I picked the truck up it was on empty and I had to immediately go to gas station. Terrible

Amber T. 
Clasificación:
5.0

The folks at the Canton House Restaurant are simply the best.... I avoid the main U-Haul location when possible and rent from Canton House.... Highly Recommended. RKip

RANDALL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN S. 
Clasificación:
5.0

AAAAAAAAAAA++++++++++

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M. 
Clasificación:
5.0

Excellent uhaul facility to rent from super great operators

RANDALL K. 
Clasificación:
5.0

Nothing it's fine

PAUL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
1.0

The truck was extremely dirty, dirt, leaves, cigarette butts rushed ran out of something on floor of truck, neither the man I rented from or the woman that checked truck in was very nice..they were not rude, she ask me about hand trucks I had rented. I said they are in back of truck..where the man had put them, she told me to get them out of back while she checked milage. I have rent here several times, but this was my last time with Canton house. He acted pissed because he couldnt find my reservation..I found it..he just said I'll have to do it all here...like he was aggravated..the back of truck and the ramp were filthy. He knew it because he had put the appliance trucks in back.he didnt mention it, when I got to my destination I called them no answer, I text uhaul on line, the next day he called me back..he said,yeah I often dont have time to sweep them out..I'm too busy.. at very least he could have told me truck was dirty, how long had it been sitting there, that he didnt have time to sweep it out...just all round flustrating experience with the man renting it and the woman checking it in...didnt offer me a receipt when checking it in..I ask her, will I get an email with charges she said yes..you'll get email..I've probably rented from there 3 or 4 times..never again.

Sherry D. 
Clasificación:
5.0

The online check in and return app was horrible. Not easily understood. Tried to upload pics as requested but didn't work. Wait time to talk to representative was outrageous

BRANDI M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
5.0

There was much confusion on where to drop the trailer; the directed location had no parking so I was directed to the Canton house. The gentleman there was super awesome and helpful and very understanding although he already had 4 carhaulers on his lot. There is a great need for these trailers elsewhere but I understand worker shortages. Thank you for helping me get my piece of history home safe and sound! I will be back with future needs!

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis T. 
Clasificación:
1.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Convenient hours. In and out very quickly. Courteous.

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leland W. 
Clasificación:
5.0

Customer friendly with prompt pickup and delivery.

JIMMY G. 
Clasificación:
5.0

Great experience good service.

JUSTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS E. 
Clasificación:
1.0

Terrible location. Attached to a restaurant so there was a lack of attention for my return. I was also charged an extra day, when in fact I had not extended for an extra day.

Shanise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY A. 
Clasificación:
5.0

Jimmy Cai, owner-manager of this location, is the best. He secured a truck for me during a period of high demand, and was very helpful in making sure that my reservation was set up in a way that was the most cost efficient for me. He arranged return of the truck so that it was easy and convenient for me. Also worked to resolve an error in charges made by UHaul so that I didn't have to navigate UHaul's customer service line with its long hold times. I highly recommend him and will definitely rent from him again even though I live outside of Decatur. Well worth the drive to Decatur for the excellent customer service!

JACK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN M. 
Clasificación:
5.0

easy hook up plenty of room for manuvering

WAYNE K. 
Clasificación:
5.0

Great location to rent from... always friendly and helpful!

RANDALL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE H. 
Clasificación:
3.0

This was the worst experience ever. There was no one on the premises because they were closed which I was unaware of. Took 1.5hrs to get checked in finally. I tried for 55 minutes to return the uhaul but was unsuccessful Finally after a 48 minute wait time I got to speak with someone who helped. I even drove over to the uhaul store on 6th Ave and was told by the female inside that she couldn't help me at all!! This was the worst experience ever!!

David S. 
Clasificación:
5.0

The operator at this location is very professional, helpful and friendly!

RANDALL K. 
Clasificación:
5.0

Ninguno

JANICE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammora H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B. 
Clasificación:
5.0

Overall, A good experience

LINDA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tate N. 
Clasificación:
4.0

Person at the counter was very friendly and helpful for turning in my trailer.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT O. 
Clasificación:
4.0

Truck needed maintenance stuff that should have been done before me or ppl before me used it

KIMBERLEY P. 
Clasificación:
5.0

After having a reservation for 2 weeks at the 6th Ave store in Decatur and had it reserved for 24 hours; when I went to pick up the truck this morning the General Manager rudely told me that she had rented it out and I had to have it returned by closing this afternoon and without asking she moved my reservation to another site. When I got to the place she moved my reservation to, the owner was very polite and told me that he was sorry and gave me a better truck. I am very pleased with this location (CantonHouse) and on my next need of a truck rental I will be using him.

ANDREA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall F. 
Clasificación:
5.0

Jimmy offered get service hooking the trailer up in the rain. Trailer pulled good.

Anthony C. 
Clasificación:
5.0

G

DARRELL W. 
Clasificación:
5.0

I give 5 stars!!!!!!

BRADLEY B. 
Clasificación:
1.0

It is a self-service drop site. I found this process to be a little odd.

William C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARTAVIOUS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Price was a little high in my opinion.

arthor P. 
Clasificación:
5.0

I can't think of anything. The entire process was pretty painless and quick.

FRIEDRICH W. 
Clasificación:
2.0

Had almost no equipment aside from the actual trucks.

Thomas A. 
Clasificación:
5.0

Explain that the location is actually a restaurant.

Curtis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

They were efficient and friendly. They provided everything that we needed to get the uhauls returned.

Denise C. 
Clasificación:
5.0

Keep being great

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

We had to go to 3 locations before we picked up the trailer at Canton house. The first place was not helpful at all. The second place was helpful but did not explain the process got to Canton house and no one was there. The door was locked. We went back to the original location and she did make a phone call for us. We went back to canton house and were finally able to get the trailer.

PAUL B. 
Clasificación:
5.0

Great people to do business with. Would use them again.

RICHARD W T.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba