El cliente no dejó un comentario.steven D.
Customer Reviews for Cannon Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Earl T.
Put new tires on the vehicles so people don't get stuckRichard S.
Rental was changed last minute via text to this location from Hampton. I received no phone call or email update, so I thought it was a mistake but called this location to make sure. They said they didn't have a reservation for me and it was rented out. So I go to the other location and the employee says the regional manager approved the transfer to this location; she called to confirm and they said yes they're ready for me. So I wasted my time, gas, and had to put more mileage and gas on the uhaul. Additionally, the agent at this location misread me the price for my purchase twice; he never got it right.Christina R.
don't rent a trailer that is 6x12 when you can't get an item that is 5 foot wide on it.Randy H.
El cliente no dejó un comentario.THEODORE R.
El cliente no dejó un comentario.HELEN H.
El cliente no dejó un comentario.steven D.
Couldn't drop truck off closer to where I moved and it wouldn't let me edit the drop off location.Theodore H.
El cliente no dejó un comentario.Andy Y.
El cliente no dejó un comentario.blake B.
El cliente no dejó un comentario.Katherine B.
El cliente no dejó un comentario.loretta O.
No locking mechanism on the trailer, anyone could come up and uphook the trailer on take all my valuables with them. We decided to drive straight though to SC.Cameron V.
El cliente no dejó un comentario.calvin B.
Friendly and awesome store! No problems at all. The truck ran great and had everything that we needed. Thanks, guys!ROBIN F.
El cliente no dejó un comentario.Tom F.
Always super friendly and helpful! Jeremy and John are always willing to get me set up with renting a uhaul from Ace Hardware! Super convienient and appreciated in our small town.CARLA J.
El cliente no dejó un comentario.jesus I.
The parking location is not intuitive. Obvious signs for "Uhaul truck parking" would be nice. Parking next to uhaul trailers with signs that say no parking gives mixed signalsDylan G.
If you make a reservation online 2 weeks in advance, it should fall on UHaul to arrange to have the proper equipment at the reservation location. Not the customer having to drive all over town/ state to get the equipment, especially the day before it was to be picked up... Very Bad Customer Service to not have equipment on hand for reservations. Why do you even do reservation then? I am very thankful to my representative who worked tirelessly to help us get us our need within a 90 minute drive from our reservation location.Jennifer H.
El cliente no dejó un comentario.CORY H.
El cliente no dejó un comentario.Daniel L.
Very convenient drop off. Young man who took the trailer off was nice and did not make me feel I was wasting his time.Robbin R.
We were very upset that our pickup time and location changed without our consent. We got a text fewer than 24 hours prior to this change from a number that wasn't recognizable, therefore we didn't open it. If you are going to make changes, more communication and notice should be given. We lost 4 hours of moving time because of this change!!!Joel S.
I had to clean feces off the passenger seat before I would sit in it! We rented a much better 26ft truck from Spooner WI to Cannon Falls and didn't pay mileage, and got much better gas mileage! Just shocked that this bill is as high as it is since you advertised that it was $29.95!!! I guess I will think twice before I rent from U-Haul again!! Rebecca BergRebecca B.
El cliente no dejó un comentario.Dan K.
Cannon Falls Ace Hardware is always helpful when I visitPeter D.
El cliente no dejó un comentario.Roy W.
The staff was very polite and willing to help.Juan G.
El cliente no dejó un comentario.John C.
The rental was only booked for 2-days and I was given an extra day charge for returning it after 3-days even though my confirmation said that up front. I was surprised by the extra day fee - there was extremely poor communication about this excess fee. Very disappointed with Uhaul for effectively hiding these fees.Ryan E.
Not real happy with U-Haul. The trailer I need is seldom available yet when driving by dealers in other cities while traveling (pulling my rented U-Haul, BTW) I see the needed trailer sitting in U-Haul lots.Michael L.
Great trailer with great service - would definitely recommend! GraciasBrian D.
The car hauler lights did not work. The young man said since the tongue to the trailer touched my trailer hitch, â€œIt's your problem nowâ€. He stated the wiring issue was on my end. I walked next door to the auto parts store and purchased magnetic trailer lights plugged them in and they worked when plugged into my truck but tge uhaul car hauler lights did not work. Apparently when he wrote up the order he missed that I was dropping the trailer off at a different location. Uhaul charged (stole from) me a additional $160+ for Dartstorage? I got pulled over by the police 3 times because the magnetic trailer lights didn't work but because I had magnetic lights the officers all 3 times said it's not very safe but is legal after I paid $80 for lights, which was on Uhauls end not my trucks. Police can testify to this. I have all 3 officers cards and complaint numbers. Even if I was supposed to drop back at pick up location that would of jesporfized ppls safety with no lights instead the safest way closest to my drop spot, uhaul extorted my safety for over $160. I will market this if it is not refunded. I took video footage throughout uhauls unsafe practices and would enjoy making commercialsDan M.
El cliente no dejó un comentario.Jeremy M.
El cliente no dejó un comentario.Michael L.
I had to go to another location to get furniture blanketstim M.
Well... I had initially requested this rental to be picked up at the Lakeville, MN location. When confirming on the phone I was told I had to go to Cannon Falls. This was a 30 minute drive. The funny things was as I drove by the Lakeville facility, on my way to Cannon Falls, there were 3 trailers sitting in the lot. Super frustrating....Gregg G.
Inspect the truck, clean the truck,Mark M.
They did a great job. Very helpful.Corey A.
First uhaul truck was a dud, second truck was great, no problems, ran great for our whole trip.Becky S.
El cliente no dejó un comentario.Katherine S.
El cliente no dejó un comentario.BECKY S.
El cliente no dejó un comentario.Alex F.
El cliente no dejó un comentario.Karl H.
Very helpful and knowledgeable staff. Had the last trailer available in the 200+ square mile region. Lucky to find it only a short drive away.Jerrold G.
El cliente no dejó un comentario.Ollie C.
El cliente no dejó un comentario.Arlene M.
Fill the tank up with gas to where it was when you initially rented it because you're going to get charged twice amount per gallon to put it back up to the starting mark if you don't.David P.
Have blankets we ordered; have truck size we ordered and paid for; and have truck clean so there wasn't dog or cat hair.Donna K.
Overcharged for mileage. I was forced to pick up the truck an hour and a half away. Even though I reserved a truck weeks prior at a closer location that was supposed to be guaranteed. I was promised more mileage for compensation, but didn't receive it. Poor service.Jeffrey K.
El cliente no dejó un comentario.CARLOS O.
El cliente no dejó un comentario.kim K.
El cliente no dejó un comentario.Todd F.
Make sure your inventory is at your location before I drive to pickupMario C.
Pleasant, informative, and helpful.Robert R.
The reservation I made online was for Lakeville, MN but I had to pick up the trailer in Cannon Falls, adding an hour to my move day. Not Ace's fault, the uhaul website or process needs to be improved.Todd B.
El cliente no dejó un comentario.Dean D.
Have newer/lower mileage trucks.Timothy G.
Man at the service desk (I think name was Andy?) was unbelievably rude and it was easy to see he could care less about his job or the customers. Uhaul smelled VERY strongly of marijuana, when this was mentioned to him the reply was, "Whaddya want me to do about it?! I didnt have anything to do with it!. Air it out." in a very condescending manner. Other basic questions we asked were met with either condescending tones or mixed with expletives. I am not one to leave bad reviews but I dont think I have ever experienced customer service that left me taken aback by blatant rudeness and complete lack of care. Not uhauls fault though!Britney T.
El cliente no dejó un comentario.MARK F.
El cliente no dejó un comentario.Art W.
El cliente no dejó un comentario.ROBERTA W.
Guy who checked us in was friendly and helpful.Roxanne E.
Nothing everything was goodGARY K.
Easy process. Very HelpfulKayla H.
Great service from John at ACE Hardware in Cannon Falls!Thomas H.
Left blinker didn't work on trailer.Adam M.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.Anthony M.
I did not desire to drive an extra 25 miles each way to pick up the trailer. But the people at that location were pleasant, knowledgeable and the equipment was in good order!RANDAL B.
Have local trailers available in Northfield, MN 55057kathleen E.
There was oil spilled in trailer that I had rented to move all of my belongings and everything that touched the floor had oil on it. I did not appreciate that the address that had been sent to me took me to a field instead of the actual pick up location. There was also an issue with the credit card processing. I gave my credit card information when I made the reservation and the employee had said they didn't have it and had charged the persons card that picked the trailer up, and they had said they were unable to switch the cards and processed the payment before I returned the trailer.Madison K.
Much improved experience than 20 yrs ago. Super simple drop off. Technology has made UHaul experience much better.MICHAEL H.
Your 800 customer service stinks. You have some very rude people. I don't understand how I can â€œreserveâ€ a truck at a certain price, date, and location- and two day's before I get it- the location and price change. I used uhaul in the past but never will again.Adrian D.
El cliente no dejó un comentario.larry H.
I paid to have a dozen blankets and never got them and never got my money back!Paula H.
Repeat the fast efficient service you gave me!Dale C.
In and out fast....got a second truck within minutes....Very good experience..Dan B.
El cliente no dejó un comentario.DALE H.
rented a car dolly and it worked out greatCORY G.
The provider was there to do the trailer hookup for us. was very friendly and courtious. Would you them again in a heartbeatSTANLEY B.
Clear Pricing - Called and got quote - more expensive on arrival. Multiple Trailers both Uhaul and Ace Better style ball hitch lock Shorter Chains Cleaned from excess snow Hourly Rate availableCarson P.
El cliente no dejó un comentario.John M.
when we opened the back it smelled like a barn or animals inside. I sprayed lots of air freshener in it when i got home and that seemed to help. there was no other trailer to take and i had to take this one to meet my time table. when i dropped it off, it was better.Richard R.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Ron B.
Everything was great.Checkin was fast and easy.TERRY C.
Your employees were extremely helpful. I couldn't for a better experience. GraciasMike W.
El cliente no dejó un comentario.Michele W.
The guys were very friendly and helpful.Valerie I.
You need a lift jack to assist your staff in unhooking.Roger O.
El cliente no dejó un comentario.Theresa O.
This experience was awful, taking well over an hour to secure the rental, with them in the phone with U-Haul the entire time, and U-Haul only finally doing something definitive when I became frustrated. Being called â€œantsyâ€ was not appreciated.Christopher H.
El cliente no dejó un comentario.Kyle B.
El cliente no dejó un comentario.Jean B.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.Daniel R.