Customer Reviews for C&S Mini Storage
(U-Haul Neighborhood Dealer)

371 comentarios

520 NW Park St   Pullman, WA 99163

(509) 592-4844

Horario de oficina

  • Lunes a sábado:
    9 a. m. - 12:30 p. m. / 1 p. m. - 5 p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(509) 592-4844

520 NW Park St
Pullman, WA 99163

Servicios en esta ubicación:

Horario de oficina

  • Lunes a sábado:
    9 a. m. - 12:30 p. m. / 1 p. m. - 5 p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Too expensive

NICHOLAS C 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob S 
Clasificación:
1.0

Stop trying to make extra money off of folks

Kayla T 
Clasificación:
5.0

Our original truck was supposed to be at 8am at U-Haul center in Moscow ID. The day before we got a call that we couldn't have that truck but we could have one in Pullman, WA at 10:30am. We had to reschedule our moving help from 10am to 11am. Fine. Our second truck was not returned on time by the previous renter and it turned out they had a miscommunication and were not planning to bring it back until 5pm when we had it rented at 10:30. The gal at C&S mini storage in Pullman, WA was super helpful and made several calls to try to find us another truck. The U-Haul app gave us an update that said there was a truck in Moscow ID. We drove 15 minutes to that location and they had no idea what we were talking about because they did NOT have a truck for us. Meanwhile, our U-Haul hired moving help was waiting for us at our home. I talked to a U-Haul rep on the phone and they didn't know when or where I would be getting a truck. We left Moscow and went home to just wait for a call back. This was a very stressful time for us because we had a tight schedule at our new location (after the move). About a hour later the U-Haul rep called back and was able to get the original renters to return the truck. C&S mini storage called us (above and beyond) to let me know it was ready. We finally drove off at around 12:45pm and miraculously, our moving help waited for us (also above and beyond). The truck was clean but it was missing a muffler which led to the mudflap being melted through and a hole worn through the body on the passenger side near where the muffler was supposed to be. There were literally no other trucks within a reasonable distance so we had to take it. We drove caravan style with another car right behind the U-Haul for 500+ miles to make sure nothing caught fire. We reported the damage to the drop off location.

ROBIN V 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARDO S 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS W 
Clasificación:
3.0

El cliente no dejó un comentario.

Austin J 
Clasificación:
5.0

Great customer service. They were really helpful and an easy process.

Euhenia P 
Clasificación:
5.0

Great service

BLAISE B 
Clasificación:
5.0

I just did a drop but very convenient.

Deanna M 
Clasificación:
3.0

El cliente no dejó un comentario.

JUDY E 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O 
Clasificación:
5.0

Very helpful and friendly. Very efficiently helped me complete my return that had a damage issue.

NORI P 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK V 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M 
Clasificación:
5.0

Beautiful

ELIAS R 
Clasificación:
5.0

When things went sideways with my project the location worked with me to make it easier 10 out of 10 customer service.

STEVEN H 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN B 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD H 
Clasificación:
3.0

No where did I see what size ball mount I needed for this trailer. I didn't find out until I went to pick it up. I had to go to the store and buy a new one since this location didn't sell just the ball. Mine was slightly too large. There was no lock on the ball mount to secure the trailer while unhitched.

SHARON N 
Clasificación:
5.0

This location has good customer service and helped me when the van I rented was not available. Returning after hours was not a good experience! This is on the fault of the U-Haul app and all its websites. It took us a while to realize that the QR code on the return equipment sign was just for the app download. The QR code for actually returning a vehicle was on the truck door. Maybe signage to this effect would be helpful. Also the website and app wanted too many permissions and when granted could not find my location. For the after hours return…I would give it 2 stars just to U-Haul for complicating things as it took me 20 minutes to figure everything out via apps and websites. Everything is geared towards renting and nothing about returning after hours.

ANTHONY R 
Clasificación:
3.0

No one was there

DYLAN M 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYME K 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN F 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G 
Clasificación:
5.0

Mike was very kind. He explained everything that I needed to know. I will definitely be using uhaul Pullman again.

Vickie B 
Clasificación:
5.0

Perfect

Ellias R 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR H 
Clasificación:
5.0

U guys where very well respectful and good customer service

NICOLE T 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN H 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON B 
Clasificación:
5.0

A bottle of nice wine, flowers and chocolates!

RALPH B 
Clasificación:
5.0

Excelente

ELIAS R 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS R 
Clasificación:
5.0

For me everything was extremely excellent to me .Thank you for your savices you doing good work

ELIAS R 
Clasificación:
5.0

The customer service agent was amazing answered all my questions. And helped me out with what I needed I will definitely recommend this location to friends and family

Tiffany H 
Clasificación:
1.0

The customer service was poor. I had questions about the rental rate I had in my confirmation email and I was shut down and said no, that would never be true and that I had to pay for mileage. The vehicle was also not given at a full tank, it is near impossible to return something to at less than full. So I returned the vehicle nearly full. I feel like I should be compensated for that. Also, to top everything off, the van was disgusting. Dusty, smoked out, dog hair everywhere, sticky stuff everywhere and an awful smell. For paying as much as I did, this was the worst experience I have ever had with UHAUL. If I have to rent another UHAUL, I will never come to this location again.

ASHLEY B 
Clasificación:
5.0

I was called and told that the planned drop off place lot was full and I would have to drive 1 1/2 hours to return it which was impossible for me to do . The coordinator stated I could personally call and see if the local place would take it. I did and they were wonderful and actually had room ! I believe that I was told to take it to the far away location for the convenience of uhaul to distribute equipment around.

Laura E 
Clasificación:
5.0

El cliente no dejó un comentario.

CASPIAN J 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F 
Clasificación:
5.0

Very friendly staff , equipment was in very good shape, check out went very fast.

MARIJKE H 
Clasificación:
5.0

El cliente no dejó un comentario.

Chungwon C 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH S 
Clasificación:
3.0

El cliente no dejó un comentario.

GREG J 
Clasificación:
5.0

Great experience. The employee checked me in a few minutes before the facility opened. Friendly and helpful.

JODY R 
Clasificación:
5.0

El cliente no dejó un comentario.

JESPER D 
Clasificación:
5.0

El cliente no dejó un comentario.

Meridee A 
Clasificación:
5.0

Very nice people.

Linda T 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIJKE H 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela P 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson M 
Clasificación:
2.0

The truck smelled like pot and the aux outlet was broken so we had no way to listen to music. Made for a long 17 hours with out music. The location I was supposed to pick the truck up was also changed from Moscow to Pullman the day before which was not convenient since I had made the reservation a month in advance specifically for Moscow.

AMY D 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M 
Clasificación:
4.0

No one on site. Not crazy about the online checkout process. We filled out the online form, took all the pictures and the the site just shut down, so we weren't sure if we did the return successfully or not. We didn't get a confirming email. So the turn in process was a bit lacking.

Lori L 
Clasificación:
4.0

Staff was very helpful and professional. Some customers might find the yard hard to find (Pullman has a crazy street layout) and/or the hillside location difficult to navigate.

Jerry G 
Clasificación:
5.0

El cliente no dejó un comentario.

tom m 
Clasificación:
5.0

El cliente no dejó un comentario.

David H 
Clasificación:
5.0

Friendly guy and easy drop off

MARY F 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLY R 
Clasificación:
5.0

Better signage from the main road.

Kelly S 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D 
Clasificación:
4.0

I didn't have a way to clean the truck so the employee brought me a blower to use to clean it before I dropped it off.

Traci K 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris P 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave G 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacy L 
Clasificación:
4.0

The employee at this location was wonderful and even helped back the trailer into the proper spot.

Audrey B 
Clasificación:
5.0

The gentleman helping me was really knowledgeable and helpful. I appreciate his attentiveness and friendliness. I'd also like to thank him for his service, he was heading to Air Force training. Nice you g man.

Michelle N 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N 
Clasificación:
5.0

The whole experience went quite easily, had no issues.

Justin P 
Clasificación:
4.0

El cliente no dejó un comentario.

Oleksandr T 
Clasificación:
4.0

The truck I rented had a tear in the drivers seat and a few other dents and dings, but it was a total workhorse.

stuart m 
Clasificación:
4.0

El cliente no dejó un comentario.

Shylee O 
Clasificación:
5.0

Best experience I’ve ever had with Uhual. Was my first time using this specific location, and they were extremely accommodating. 10/10

Marco C 
Clasificación:
5.0

Quick and easy, friendly service.

Andy H 
Clasificación:
5.0

They were very helpful and quick with getting me set up and on my way.

Marcia D 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel W 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel K 
Clasificación:
4.0

The after hours experience wasn't great, however at no fault to this site. The app has some short comings and getting a hold of someone on the after hours number is time consuming. It took me an hour to get to a point where I left.

James C 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy H 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex H 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia B 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy V 
Clasificación:
5.0

He was great.

Mack S 
Clasificación:
5.0

El cliente no dejó un comentario.

Tadina P 
Clasificación:
5.0

They were nice and friendly to meet my needs

SHANE S 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy G 
Clasificación:
5.0

The staff was efficient and quick, truck was ready to go, all they needed was drivers license, then a signature, then I was driving away!! Great service!!

Brian D 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke T 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie B 
Clasificación:
1.0

Your APP and website were terrible and only gave loading errors. Customer service was rude and not helpful. Reservations don't exist so they are pointless. I would expect a full refund and NEVER recommend U-Haul to anyone.

Katie J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice B 
Clasificación:
4.0

Staff at location were super sweet and kind. Excellent people and show professionalism.

Shelley S 
Clasificación:
5.0

I can't think of anything.

Bill N 
No se han enviado comentarios para esta ubicación.
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