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John S.
Customer Reviews for C&R Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Understanding my situation when I secured the truck. Commented that the 1st agent did not do the contract correct and should have discussed all the rules with me.
Marilyn R.I can't think of anything that you could improve. The staff was helpful and got me into U-Haul right away, which is what I needed. It was a very good transaction.
ANNE R.Not a thing every thing went great
RONNIE H.Can't thing of a thing!
TONI K.The U-Haul had a bed leak coming from the rear differential.
patrick R.Uhaul customer service wait times are very bad. Never got roadside assistance and gave up trying after after multiple attempts over 10 hr period. I'm reccomending people stay far away from uhaul.
patrick R.Perfect no room for change
Steve G.The person helping was fantastic!! The shop was spotless and professional.
Michelle B.I don't know unless they could deliver the trailer.
JIMMY H.Give Allen a raise. That man goes above and beyond for his employer all to help the customer.
Carrine A.SERVICE WAS GREAT!!!
JOHNNY T.C & R were great. The truck and equipment was in very good condition. U-haul's computer system and phone system was terrible.
Lester K.Make sure no dash lights are on in the vehicle
Michael F.Great service, great location. People are nice and helpful.
Kathryn K.Bart was excellent at getting me set up and was there when I went to pick up my rental!
John D.Make sure both rentals are at the same location.
Brian S.Only one issue. When we reserved the truck pick up location that location did not have the truck we needed then automatically said pickup was at our drop off location. I was not notified of this until I received the email day of pickup so I had double mileage! That is a really bad clich!! Was not happy with that at all!
Tobi S.Already to planning to use them again.
MIKE W.This place is great!
Tiffany R.People were courteous and equipment ready to go when I arrived to pick it up.
Michael P.Keep doing what you are doing. Service was excellent and staff was very friendly.
Dawn G.Good experience
Cliff H.The reason I wouldn't recommend it is because I had to drive further than normal and my dolly that I ordered and paid for wasn't there and I didn't get it on time
Kenneth G.Allen at CR in Moberly was very friendly and helpful. I couldn't ask for such a nicer person he was great. Thank you Alan
Debra B.I received great service and would have no problem recommending this location to anybody in need of a truck rental for moving. Thanks for a hassle-free good experience.
STEVEN W B.Cabin had red mud caked inside it so need to do better job of cleaning
Frank T.I didn't understand how the payment thing worked an i never got receipt
Rikki M.The truck wasn't cleaned out
Ebon T.Everything went well. Good, friendly customer service.
David H.More staff available for those who need assistance to get loaded or attached with the equipment. I waited for over an hour for staff to help!
tara H.Originally, I was to have a hitch installed then pick up a trailer in Columbia MO. The day of my installation, Columbia called and said they had no personnel to install my hitch. I had to take the hitch to my own mechanic to install the hitch and wiring and then find a closer pick up location for a trailer. Moberly stepped up and saved the trip. Great customer Service
Wesley W.Alan offered great professional customer service. My recommendations are based on my interactions with him!
Todd S.C&R was great to deal with. We booked a 6x12 at Haymakers in Macon it was not there and all the person in charge of U-haul could tell me ( it's not my fault I wasn't here all weekend call U-haul ) C&R on the other hand was very professional and took care of us .
Jeff T.Great guys. Very helpful
richard R.Someone smoked in the cab of the truck. I'm allergic to cigarette smoke, but the smell was pretty intense. Rolled down the windows and dealt with it
Robert J.C&R was terrific, helpful, and made sure I knew all my options
Jason F.Awesome customer service
Shannon H.I always have great customer service from this u-haul location The trucks are always any good repair and during this covid 19 They have made sure everything is safe for their customers thank you very much I will be back as always
HEIDI H.The vehicles Need to be clean when presented to the next customer the truck I had was full of Mud in the back and smelt like smoke Please remind your representatives to check each vehicle before they Send the vehicle out a gain This location Is normally my favorite You bet today in my renting this van was not a good experience with the vehicle itself only Thank you
HEIDI H.Every time I have rented from U Haul everything is great except every location I have rented from had trouble with the process on your website.
Lee P.Great service. Thank you!
Mark T.This was my first U-Haul experience. Everything went spectacularly. I will certainly use your company's services again in the future.
seth P.When I picked the trailer up the left brake light and turn signal was not working. The employee told me that it was working when he pulled it over and that it must have a bad ground. He told me to tell them that it was working when I picked it up. I stopped by my shop to check the plug on my vehicle, every thing checked out. When I opened the door on the trailer there was a rats nest of wiring hanging on the left side. I put some of the wires back together and got the lights to work. By the time that I made it to my destination they had quit working again. I couldn't get them to work again. This will be the one and only time that I rent a uhaul.
Gary M.National system was offline and nobody we talked to had a clue what was going on except the folks at the Moberly location. Twice we had reservations confirmed by on line system then person called to tell us they did not have a truck available. On line system and guy from UHaul who called us said no trucks available at Columbia location, but there were more than a dozen trucks parked there all weekend that never went out.
Greg O.Nothing that I can think of.
Debbie P.