Customer Reviews for Candlewood Valley Motors LLC
(U-Haul Neighborhood Dealer)

230 reviews

514 Danbury Rd   New Milford, CT 06776

(860) 946-4585

Office Hours

  • Mon-Fri: 7:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 946-4585

514 Danbury Rd
New Milford, CT 06776

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Channon Elzea 
Rating:
5.0

Customer did not leave a comment.

Anthony Primavera 
Rating:
5.0

Very friendly and easy process

rafael martinez 
Rating:
4.0

blinker bulb blown

Terry Carroll 
Rating:
5.0

Customer did not leave a comment.

Rufus Derham 
Rating:
5.0

Good 👍 customer service

mark solimando 
Rating:
4.0

Online pickup was clumsy, much could have been done ahead of time. Lack of wifi didn't help

SCOTT DALE 
Rating:
3.0

I did the vehicle walk around inspection alone, kinda surprised. I returned it with about 10 gallons more fuel than I was required too and was told that there would be no compensation for that.

brent kallstrom 
Rating:
5.0

Customer did not leave a comment.

dennis marston 
Rating:
5.0

Excellent service... Very polite and a pleasure to do business with..

CANDLEWOOD VALLE VOCHIS 
Rating:
5.0

Customer did not leave a comment.

Carl Kirschbaum 
Rating:
4.0

Customer did not leave a comment.

James McGuire 
Rating:
5.0

Great customer service. Very friendly and helpful.

Gary Francis 
Rating:
4.0

Customer did not leave a comment.

M Joyal Gutis 
Rating:
5.0

Customer did not leave a comment.

sangeev singh 
Rating:
5.0

Customer did not leave a comment.

Christopher McElroen 
Rating:
5.0

Customer did not leave a comment.

Kevin Yuen 
Rating:
5.0

Customer did not leave a comment.

Matthew Sanger 
Rating:
4.0

Customer did not leave a comment.

Hiram Williams 
Rating:
5.0

Great staff - very friendly and welcoming. Excellent experience.

Martin Badinelli 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Duszak 
Rating:
5.0

Outstanding location.

Kevin Yuen 
Rating:
5.0

Customer did not leave a comment.

Gary Blumberg 
Rating:
5.0

Customer did not leave a comment.

sangeev singh 
Rating:
5.0

Customer did not leave a comment.

Roland St Amand Jr 
Rating:
5.0

Customer did not leave a comment.

eric leitz 
Rating:
5.0

Have used Candlewood valley several times one way and now drop off. Owner there does AAA pick ups and is a genius with Car troubles.

Edward DeVoe 
Rating:
5.0

Customer did not leave a comment.

John Piper 
Rating:
5.0

Customer did not leave a comment.

DONALD KAUER 
Rating:
4.0

Customer did not leave a comment.

DALE TIONGSON 
Rating:
5.0

Customer did not leave a comment.

Paul Cuhn 
Rating:
5.0

Customer did not leave a comment.

Frank Fanella 
Rating:
5.0

Customer did not leave a comment.

Miles McIvor 
Rating:
5.0

Customer did not leave a comment.

Melinda Morrell 
Rating:
3.0

Customer did not leave a comment.

Richard Faucher 
Rating:
5.0

Customer did not leave a comment.

Carlos Izaguirre 
Rating:
5.0

Already did recommend them to two people.

Edward DeVoe 
Rating:
5.0

Customer did not leave a comment.

dennis marston 
Rating:
5.0

Thank you.

Octavio DaEira 
Rating:
5.0

Customer did not leave a comment.

BERTRAND OUELLETTE 
Rating:
5.0

Friendly service. Almost forgot my blankets!! Michael flagged me down to pick them up. Easy experience. No hassles. Truck was ready when scheduled for pickup

Richard Cicero 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hintz 
Rating:
5.0

Everything was good no issues

Jeffrey Duszak 
Rating:
5.0

The representatives were very helpful -both on Friday, and Saturday, when the regular rep was out. Both explained everything carefully and thoroughly. Nothing to improve as far as I’m concerned.

Carolyn Barbolini 
Rating:
5.0

Customer did not leave a comment.

Michael Caridi 
Rating:
5.0

Very nice people..

Richard Perez 
Rating:
5.0

Customer did not leave a comment.

DANNY KALLIVROUSIS 
Rating:
5.0

Customer did not leave a comment.

Nick Tamberelli 
Rating:
4.0

Only to make you better .... Little cramped and trailers just thrown about .... not looking professional and I even questioned if the trailer had been looked over and in good running condition before I took it. Presentation is key sometimes.

Thomas Trautwein 
Rating:
4.0

The return was simple and fast.

Douglas Tricarico 
Rating:
5.0

Everything as expected, no issues which is a big win these days.

Daniel Garrison 
Rating:
5.0

Truck was hard to drive, it was filthy i needed it to move, but wouldn't recommend to anyone. Disappointed and didnt want to pay, made moving hard!

jonathan padilla 
Rating:
5.0

Customer did not leave a comment.

Regina Delgado 
Rating:
5.0

Drop off was easy, and the staff was very friendly.

Patrick Thomson 
Rating:
1.0

I had no service for the share option. Customer service representative said it was on me because it was a service issue, even though I have a brand new phone with Verizon wireless. I was then sent to another location that was closed for Thanksgiving weekend. I explained this to another customer service representative and they hung up on me. I then talked to another representative and they gave me a hard time for wanting to be compensated for wasting so much time. Absolute worst customer service I've ever had

DANIEL CREATURO 
Rating:
5.0

Customer did not leave a comment.

RYAN SPROLE 
Rating:
5.0

Customer did not leave a comment.

Daniel Vane 
Rating:
2.0

I drove the vehicle 27.1 miles and when I refilled the gas tank I put in over 4 gallons of gas. When I mentioned this to the cashier she said I should take it up with U-Haul corporate. They are representing U-Haul and should have said or done more.

DOUGLAS JUTTON 
Rating:
4.0

Customer did not leave a comment.

Amy Burkey 
Rating:
5.0

Customer did not leave a comment.

pete gallagher 
Rating:
4.0

Customer did not leave a comment.

Gary Scofield 
Rating:
4.0

Customer did not leave a comment.

Tracy VanAschVanWyck 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Duszak 
Rating:
5.0

Customer did not leave a comment.

daniel pascoe 
Rating:
5.0

Customer service is excellent! The van was clean, ready, and perfectly maintained. Thanks so much! Will definitely be using again.

Gabrielle Sindorf 
Rating:
5.0

Have larger trucks available.

Stephanie Ronfeldt 
Rating:
2.0

The guy didn’t tighten the hitch mechanism and the trailer came off while driving. I got it back on but lights didn’t work and when I went back they said it was my car and not the trailer. I spent three hours troubleshooting and found a blown fuse caused when the trailer came off the hitch. Your worst nightmare

Thomas Giordano 
Rating:
3.0

Customer did not leave a comment.

Tracy Beck 
Rating:
5.0

Customer did not leave a comment.

Robert Poseno 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wells 
Rating:
5.0

Customer did not leave a comment.

Thomas Lilley 
Rating:
5.0

very convenient,

waverly knize 
Rating:
5.0

Customer did not leave a comment.

Chris Milczarski 
Rating:
4.0

The guy who helped me was very professional and he made my experience very different then what i expected.he helped me through the waves of difficulties with a smile and a firm handshake 🤝 at the end. I thank you for hiring him.

dominic nicoletti 
Rating:
5.0

Customer did not leave a comment.

William Hunniford 
Rating:
5.0

All Good!

Gary Blumberg 
Rating:
5.0

Very helpful people!

GORDON BUIST 
Rating:
5.0

Customer did not leave a comment.

Joseph Howell 
Rating:
3.0

Van was filthy inside and out upon pickup. I also think I was charged an extra day on my bill.

james brady 
Rating:
5.0

Customer did not leave a comment.

ted pecora 
Rating:
5.0

Customer service was excellent. Will definitely use Candlewood Valley Motors again

LAWRENCE ASH 
Rating:
3.0

Easy transaction, there was a tail light out but was repaired while I waited.

Steven Cacace 
Rating:
5.0

smooth experience

waverly knize 
Rating:
5.0

Roberta was very accommodating and easy to talk to.

GARY BLUMBERG 
Rating:
4.0

Very helpful in the hookup .Drop off more difficult because of configuration of the parking lot.

Stephen Wellington 
Rating:
4.0

Customer did not leave a comment.

Daryl Beyers 
Rating:
5.0

The back of the trailer had a small amount of ingrained dirt from old rentals or from the trailer sitting under the trees. Not a problem for me though.

Matthew Lee 
Rating:
3.0

People were nice/polite and the facility is fine. I always get the feel here that they are a repair/car lot first and U-Haul is not priority so I ended up waiting for quite a while for someone to meet me in the lot after I told them I was there.

Brad Swinford 
Rating:
5.0

I found them very accommodating even after I arrived just before closing due to an accident & traffic backups

Lynn Burke 
Rating:
5.0

The location and the local people are great! Uhaul overall as a company is not!

Alex Shyshkov 
Rating:
5.0

Customer did not leave a comment.

JOHN BOYLE 
Rating:
5.0

Trailer was leaking water from the up right front corner , already told one of U-Haul members

Ernani Izidorio 
Rating:
3.0

Everyone was polite and friendly, just seemed understaffed. I had to wait about 20min because there was only one person helping multiple people. Otherwise fine.

Brad Swinford 
Rating:
5.0

It was a pleasure to do business with you.Van was clean and had no trouble with using it,you made this simple and easy to use the u-haul . I am sure we will use it again in the future. I sincerely would recommend your company to a friend.

carol shubin 
Rating:
5.0

Customer service was excellent

pamela tracey 
Rating:
5.0

Customer did not leave a comment.

KEVIN BELLMAY 
Rating:
3.0

Customer did not leave a comment.

kevin sabia 
Rating:
5.0

Customer did not leave a comment.

Arthur Mroczko 
Rating:
5.0

Great staff, very helpful!

William N Garvey 
Rating:
3.0

It was OK, I waited a while to check out but they were nice enough. Place is pretty crowded with other vehicles.

ALAN PARKER 
No reviews have been submitted for this location.

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