This location is fine, but uhaul as a whole is a terrible company, overcharges, had to call multiple times to fix the problem they created. I made a reservation online for a 15ft truck and car dolly, they sent the notification and wouldn't you know you can't pick up a car dolly on a weekend with no one there, good job uhaul now we had to waste over an hr staying on the phone with you just to be told to go to a different pick up site for the car dolly. Everyone we spoke to gave different responses to the questions, so I guess uhaul needs to actually train their employees or have a company meeting on policy. I would never go back to uhaul and would expand every other option before giving them money.
Steven K.
Customer Reviews for C&C Farm Supply Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The truck could use new windshield wipers, but other than that the truck was in great shape, the people at C&C Farm Supply were very nice and helpful.
Katie P.The staff was very helpful! Cell service is not very good in Haysi so using the app is difficult and would recommend letting them do the checkin at pickup. Plus they don't have a Dropbox to pickup the key after hours probably because the cell service is so bad and not being able to use the mobile/self pickup. But the staff was helpful so I'm still giving them a 5 stars. Just be aware if planning on using the app.
Bradley V.I've rented from C&C Farm Supply several times. Their service has been Excellent every time.
Michael C.Excellent service!! Staff is extremely helpful!
SHAWNKEVIN O.When I placed my order online I checked the box for no coverage but when I received my email for the invoice I seen that I had been charged. I called and tried to get the issue resolved with u hauls customer service but ended up just wasting my time. Also after about 30 minutes into my 8 hour drive the a/c stopped working, so that made for a long ride going down the interstate at 70 mph with both windows down. By the time I got to where I was going my head was absolutely busting from all the noise. I have to say I am absolutely disappointed in my first u haul experience, primarily due to customer support and equipment failure. Seems like I paid a lot of money for nothing but a headache, and when I talked to another u haul employee on the phone when I dropped the truck off at my destination I told her about the a/c and about the warranty and asked if there was anything she could do to compensate me for my troubles she just blew me off. I have no issues with the pickup or drop off locations, they were very nice. Very poor customer service I must say on u hauls end, I will probably be telling others about my experience to save them the hassle.
Derek F.I originally placed my rental for Pikeville, KY. When I arrived in PIkeville, the place was closed. I went to two other locations in PIkeville but they were closed. I looked on my account, my reservation had been transferred to Haysi, VA. That is 45 minutes away from Pikeville on terrible roads. I am not happy about this.
Brett S.The person on the yard would not talk to me and was spinning tires on uhaul was not very pleasant
WESLEY K.Put the reservation where it was supposed to be. We reserved 2 months in advance and did not get our requested place instead we had to drive almost an hour to pick up truck. The place of pick up was great but the uhaul reservation scheduling was terrible.
Steven H.Customer service made the experience so easy and great. Would definitely recommend this location for your uhaul needs.
JACKIESHERIDAN W.The people were great at C&C, I did have to drive to drive about an hour from my house to pick up the truck I needed. But I did meet some nice people. And the system had also been down.
Kenneth M.They need a bigger place to park the equipment
Clarence A.They need a bigger place to park the equipment
Clarence A.The people was perfect , put the back of the truck was not cleaned out and had rat or animal guts left in it at top shelf are. And was not swept out .
Gregory B.The location is good for the area just need bigger parking spots for the equipment they have
Clarence A.See above comments. It's worth a read-read!
paul H.I've used C&C Farm for U-Haul rentals before, and continue to find them courteous and professional. ¡Los recomiendo!
Michael C.Were very helpful in all phases of the rental pickup process. Staff was courteous and very respectful. Country Store was a plus for our viewing pleasure.
Harvey W.Staff was wonderful
Jennifer M.I returned the trailer on the 8th of June and it was never checked in. The dispatcher contacted me on the 14th in reference as to why I hadn't returned the trailer. I relayed the info and haven't heard back.
Jamie S.Unprofessional, unclean, and seemingly unprepared. Truck was filthy with a quarter tank of gas in the middle of nowhere. Cracked windshield on my truck that the store owner didn't document before he left. I'd advise avoiding this location.
David P.when i went to pick up the u haul it took over an hour there was a child there that checked me out that had no idea how she was about 14 or 15 maybe. They had a lot of cats in there and the location stunk very bad they had a lot of flies and they kept biting me i had a lot of bites on my legs because i had shorts on. a simple process that should have not taken log at all took a very long time because the person that rented me the u haul was very young and not trained. i will never use this location and will advise other people not to! The service was awful!!!
Debra B.Nothing they were great to me!
Tina C.It was muddy and dirty when we picked it up and we dropped it off the way we got it and they charged us for cleaning, but it was dirty when we got it.
William H.great service and easy pick up and drop off. No problems with the trailer.
Woody M.Oil light was on upon pick up. Added more oil to truck and dipstick was almost smoking. The truck definitely needed to be serviced. A walk through was never conducted and head lights were out of line. Employees were friendly just equipment was what I felt to be unacceptable
Margo W.It was a little expensive for me but I guess if you have to have it.....
eddie S.The right front tire is worn on the outside. May need aligned and a new tire.
JIMMY C.Uhaul has a terrible system. I will never use Uhaul again.
Jared H.According to my estimates, miles should have been around 140 used. However, when I got the email, it said I used about 340 miles. Overall the trip ended up costing me an outrageous $400.
Ramon R.great people to deal with
Danny M.The cargo bay was dirty - I must have swept out several pounds of dirt and sand. I ordered both a utility dolly and an appliance dolly, but received neither. Attention to details like these would GREATLY improve customer satisfaction.
PAUL C.This location was not the fault of the person running it, this was 60 miles out of my way and the only way I was able to get a truck.
David C.we had to drive 80 miles out of our way from our pick up at Pikeville, KY...UHAUL told us it was only 26 miles out of our way...I have complained & asked for some kind of credit..no one has called me back, I will be calling the Better Business Bureau about this!
DONOVAN B.THAT THE TRUCK THEY RENT BE CLOSER TO THE LOCATION THAT THEY ARE MOVING FROM.I DROVE AN HOUR TO THE LOCATION,VERY DISAPPOINTED THAT UHAUL COULDNT GET ME A TRUCK CLOSER.THE PLACE I GOT TO PICK UP A TRUCK DIDNT HAVE A FAX MACHINE TO PRINT OUT MY INFO AND I DID NOT GET THE DOLLIE I ASKED FOR.
DONNA M.the only compliant i have is that i took the truck back with a little more gas in it than it had i made sure of that!i stopped about a mile from the drop off location and put more in it to make sure cause i didn't want to pay the $25.00 fee that he told me about but then on the invoice it wasn't 25 it was 30!!!this is my 1st and last time renting something that nobody is there in person when i return it. thank you.
timothy N.Changed our pick up location multiple time due to there error. Rather than a 5 min drive to pick up our truck. We had to travel over an hour. Due to the local office said they made a mistake and rented our truck to someone else. Poor customer service at our local offices. Had problems the past 3 times with uhaul. Will not recomend to anyone. And will use budget trucks in the future.
Alex C.I had to drive over an hour to pick up my uhaul. I will not use uhaul again.
Sarah S.I was charged for being late, when i took the truck to another location that i was told would be ok, this location refused to take the truck because he didnt have a computer to look up my information, due to this i was late at this location.
ANGELA M.I am very dissatisified with the cost when I was told it would be under 100 bucks. I will probably never rent from Uhaul again.
Gary T.be prepared as told with the truck requested a month before. and have the truck cleaned, and be more imformed of questions i ask, and be more friendly!
DEBBIE A.The owners did a very good job in getting my truck and car-hauler prepared. They even went so far as to help me load and tie the vehicle down before leaving on my journey.
Ron W.Excellent service - I have any problems.
ERIN B.Provide closer location for those law students moving from Grundy. Location was dirty and not well kept.