great service!dean C.
Customer Reviews for C&A Truck Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome Job! Customer first attitude.Patrick C.
Tim made my UHaul experience exceptional. From me calling ahead of time to ask questions all the way to the checkout experience.. it went as smooth as they come. He even opened up early to meet me for the pick up time. I would definitely recommend this location. The equipment was exactly as it should be, and the customer service experience was a 5 star. I will definitely be utilizing this location in the future if I need, as well as recommend my friends, family, and coworkers. Thank you for making the moving experience run so smoothly Tim!Allison C.
THANK you ðŸ˜ŠKAREN L.
I did not choose this location; it was assigned by you! Last time I turned in at the Mobil Gas station in Aberdeen; this pace was unlit and hard to find! In addition-YOU HAD THE BRASS BALLS TO CHARGE ME AN AFTER HOURS FEE OF $20-EVEN THOUGH IT WAS EARLY! THANKS AGAIN FOR A WONDERFUL U-HAUL EXPERIENCE!!!!ronald K.
post a sign saying who to call .when your closed. wasted an hour picking up my truck.james L.
You were very accommodating to my situation, thank you!KEVIN M.
Have an actual human available to assist with the difficult automatic rental procedure. We were left without proper directions. Very difficult to tell what the proper location to return was. Not visible and no signage present.Michelle O.
The actual location of the business was fine but the guy that answered the phone was totally unhelpful. We couldn't get the stupid Uhaul app to check us in and waited at the location until the office was supposed to open. Except they didn't open at the 10:00 time listed on the door. We finally reached the guy on the phone and he just told us to drop the keys in the drop box and hung up. Didn't try to come check the truck in and wasn't helpful about our issues with the app. We ended up sitting there for over an hour trying to either get the app to work, wait for the office to open or reach someone. We went over our drop off time because of this and got charged extra. There is no 800# for Uhaul to try to check in a different way or figure out the issue with the app. This was a terribly frustrating experience that I will not willingly repeat.LARS L.
I had no issues other than cell issue for the mobile check in, but that's a cell carrier problem. The gentleman was awesome, GoogleMaps provided the wrong location, and although they are listed as closed, he answered and provided directions and all help neededKyle E.
Customer did not leave a comment.TU L.
Though attempting to communicate with you at U-haul directly was difficult, the local dealer, Tim @ C & A Truck Supply, knew all the answers to help the transaction and rental go very smoothly. He was friendly and helpful. This was the best experiencew I have had with a local U-haul dealer in 40 years.Steve J.
LARGER TRUCKS AVAILABLEKatherine L.
I was unfamiliar with the D M I shifting and was provided no instructionMelvin S.
My only complaint is paper trail. I was given no paperwork. No inspection was done prior to my leaving. I wasn't even given the specifics of the prices I was going to be expected to pay. The salesman was super friendly, however, and very personable. I am simply worried that I am going to be hit will various fees that I have no way to fight again.Aaron C.
Excellent serviceTim A.
Tim was very helpful needed a Traler Tim found one for me and ready for me to pick up Tim made work for are needs thanks to TimJimmy E.
The strap wrench were in need of repairs. It worked but was difficult to use.Evanlyn P.
Customer did not leave a comment.Justin S.
Have the winch on the dam car trailer to pull your dam car on to the car trailer in stead of 5 dam people trying to push the dam thing on theirRicky C.
Office was not open, even though they said they'd be back a 10. They would not respond to phone calls. Requested packing blankets were not in the truck. There was also a hand truck and furniture dolly on my contract that I did not order. U-Haul did refund me on those items. Check Engine light was on and never turned off. I suspect that caused me to burn more fuel. Actual fuel level in the truck was less than what was stated on the contract.Richard A.
Customer did not leave a comment.Debbie H.
The inside reeked of cigarettes and the ash tray was completely full. There were cigarette butts in the back, which I cleaned out. I used the truck for 5 hours (less than 50 miles) and was charged $165! When I called to ask why, I was told my boots had gotten mud on the floorboard and so they charged me extra!Daniel R.
Customer did not leave a comment.Gary M.
Had a problem with the mobile app taking pictures but otherwise was a great experience!Suzette T.
Switched pick up locations at the last minute after we had spent 45 mins trying to get our truck from the original pick up location. No WiFi and terrible reception so we had to drive back and forth to fill out the pick up online. The truck was extremely dirty on the inside when we FINALLY got it.Shayd W.
Cab had some misc garbage behind the seat and the rep at this location said I could pick it up in the pm on a 2 day rental but was charged for 3 days. $339.00 on a two day in town rental was fairly high. I called and he agreed with the over charged fee and said he would send in for reimbursement but apparently never did. Would not reccommend this location. In conclusion the rep said could pick it up in the pm and would not be charged for that day but did the opposite and charged me anyway as he wrote it up.Mario F.
Customer did not leave a comment.DELBERT EDWIN R.
Customer did not leave a comment.MATT T.
Customer did not leave a comment.Kathy P.
Customer did not leave a comment.Kathryn H.
It was nice to have a key box outside.Susan T.
Customer did not leave a comment.David N.
Very nice and helpful was willing to help just that little bit more to make the pick up experience even betterMichael H.
He went above and beyond with costumer service. Great experience ðŸ'Kristin B.
Customer did not leave a comment.Marvin W.
Tim was very helpful and helped me out when things weren't going well. Very thankful! Good customer service.Angela N.
Need to keep a Car dolly there, for customers; he stated he wish he didn't have it thereROBERT C.
Had truck for less than 24 hours n was charged almost $100, only traveled like 8 miles. Idk why it was so much. I have rented from you before and it didn't cost nearly as much. Will NOT be using this location again. I am very displeased.jonathon S.
Customer did not leave a comment.Jonathan A.
Tim went out of his way to make sure that I had the right truck for what I needed and to meet my schedule. Excellent truck and service. Will definitely use again.Scott C.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.Ron B.
More variety and inventory would benefit all.Eric T.
Service was great! Communicated well, and even stayed late to help me out! Will definitely come back, and I would definitely recommend to others.Jocelyn L.
Customer did not leave a comment.robert L.
Customer did not leave a comment.Eric T.
So helpful and kind! He came to help me unhook the trailer and inspect it after hours.Dawne H.
Make sure equipment that is reserved is at location and ready for pickup. I haven't had very good luck with this even though I reserved weeks in advance. Also make sure you follow up and call three days prior to pickup date. Again not much luck with this.Roger K.
Refund Some of the money when all of the miles weren't used and the rental was returned early.Shareka M.
I will never use U-Haul again. I will use Penske!!!!!david D.
Customer did not leave a comment.brian M.
Excellent Service!mark C.
Reservation not honored at deer park location, instead I was told to call 800 go u haul, then told to try u haul in spokane, waited on hold for 11-15 minutes with u.haul, got half way to spokane only to be told closest trailer was in newport, drove to Newport, then learned store was oth in newport but 18 miles south of newport, in middle of nowhere. Wasted half a day, mileage, gas and time. What is point of masking reservation if trailer or equipment isn't going to be there? Why did I not receive phone call from u haul 3 days prior to pickup of trailer? I have reservation in aberdeen for car trailer to return to deer park. Will there be a car trailer in aberdeen for me?Roger K.
Tim was very friendly and helpful. We got the trailer we reserved and it was a quick and pleasant transaction.Megan Y.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Tim A.
We were charged a fee for not filling the gas in the truck to the proper level, which was not true. Also was chaeged a fee for not checking in on-line. We had given a U-haul employee the keys and asked if there was anything else we needed to do,, he replied no. I called about this matter twice and it was never taken care of. So thank you for making another $45 off of me, like the $370 I spent wasn't enough.Ronnie S.
We dealt with a very nice and helpful gentleman. He made a difficult day a little bit better.Blaine K.
I booked rhe drop off in Westport and you all changed the location the DAY of my rental. This location was extremely out of the way and very inconvenient.Rodrigo S.
Mr. Adamson was terrific and very knowledgeable.WILLIAM H.
The owner, Tim Adamson, was very friendly and helpful.DAVE E.
Customer did not leave a comment.John W.
Worst experience of my life. After I confirmed my reservation and drove down to the store to re-confirm Uhaul still gave away my trucks and left me stranded. 3 ******* times on different trucks at different locations. Lost my reservation for the car dolly which meant I had to hire a separate driver. Only good part of the whole trip was the drop-off locationdavid L.
Customer did not leave a comment.JEFFREY W.
Tim was very helpful having everything ready for my travel. Everything went very smooth. For having a 3000 mile travel, there were no hiccups, no delays, and no problems. 10 out of 10 stars. Thank you.Brandon B.
Got any ratings lower than "poor"? And the location and circumstances for the truck was lousy also!Roger O.
Customer did not leave a comment.Susan T.
The person I got the truck from was cordial quick and very courteous. I would definitely recommend this rental place.Genevieve S.
Aging one more screw up. My original pick was to be Shelton wa. they said their was one there. I get a call the next day saying they did not have one in Shelton wa. She said I could get one in Lakewood or Aberdeen wa. I had said i wanted Aberdeen it was easier to get to. So later that day I check my email and she put in Lakewood wa. . so had call back and get change around . U-haul needs to get their act together this the second time I have had to go out of my way to get what I needed.Patrick S.
I didn't use the miles I was charged for and it was cleaned out very well before I brought it back and I was charged a cleaning feeAngie E.
I was very pleased with the whole experience overall I will definitely be using the same place for all my uhaul needsMathew M.
Customer did not leave a comment.Jason B.
No one was there, so there was no staff interaction.Philip S.
Mislead by rep.as to price. Inefficient check in. Will never use or recommend your business again.Sthepen A.
Rude.. No listening skills. Liar. No I will not do business with this store. I was polite. He was rude. Not a business to work with.Dave G.
We has at least 3 places to choose from - would definitely rent from here again - just not too soon. - A Weary Mover ??Dannie K.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Julie S.
Customer did not leave a comment.Harley S.
Customer did not leave a comment.Vick W.
Customer did not leave a comment.Tim A.
Customer did not leave a comment.Karen A.