Stop switching reservation to inconvenient locations and tell consumers what options are available for different size or type of trailer before swithing to a distant and inconvenient locationJohn D.
Canal Used Tire
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A briefing on the instructions located on the inside trailer door would have been helpful.Martin M.
El cliente no dejó un comentario.Shannon L.
El cliente no dejó un comentario.MAUREEN S.
The young man who helped hook up and decouple the trailer was very helpful and friendly. Terrific customer service!david L.
El cliente no dejó un comentario.Grace P.
Truck was dirtykenneth G.
Keep doing what you're doing...daniel F.
Fantastic experience. Called ahead to make sure they had truck I needed. Easy in/out with E-paperwork. No run around with minor details. Good crew at location. Highly recommend.ryan M.
El cliente no dejó un comentario.Kenneth E.
Great serviceBrenden M.
El cliente no dejó un comentario.Daniel S.
Nothing. It wound up being pricier than I originally thought.lucille M.
Just dropped trailer off. Never heard from anyone.Paul R.
Overall the uhaul process was very time consuming! Too much redundancy! Filled out the same forms over and over! It took way to long! I will never use or recommend uhaul!Mary Ellen O.
very quick in and out. very friendly.Robert J.
Excellent service, very helpful. Quick check inLouis C.
I said yes to recommend only because of convenience. For starters, there were two workers there-neither were wearing masks! Touchless mobile checkin was a complete bust. I had to stand there in the office and answer for all of the info which should have been in the reservation already! Then I had to swipe a credit card! I checked the tire pressure before loading. Inside left rear was at 30. I filled it to 80. After the long drive, I checked it again. Still at 80, so obviously it wasn't checked before our rental. Other than that, the truck was clean and drove nicely.Thomas F.
El cliente no dejó un comentario.Kelsey S.
This location is tops. I'd never do business with the Hyannis location again. The guy at the counter, not the mgr, was rude. And their rates being billed different is interesting. You might want to check Hyannis out. This sandwich location is tops.stephen T.
Convenient drop off location.Robert P.
Keep doing what you're doing. Person was very quick professional and courteous.MIchael N.
El cliente no dejó un comentario.Gregg H.
El cliente no dejó un comentario.Theodore C.
The Truck Share 24/7 process needs to be explained more efficiently on the front end of the reservation process. I was unaware of the types of verification that would be needed when I showed up at the location (such as a lease contract, a passport, work information, etc). This information was not sent to my email until AFTER I returned the equipment! (I was fortunate to have 2 personal contacts who were available to answer the phone for the service rep who called them). ALSO, the very important contract was also not sent to my email until AFTER I returned the equipment. This process has several faults and had I not been tech-savvy, I would have struggled to complete the reservation and retrieval of the truck.Stacey B.
El cliente no dejó un comentario.Paul P.
The problem is not the local Uhauler, it is your on-line reservation system! This is the second time in a year that I have rented a Uhaul by going online and the local dealer knew nothing about it. They were able to accommodate me in both cases but if the equipment had not been there, I would have been totally screwed. Not sure I will ever use Uhaul again. Too stressful.William S.
El cliente no dejó un comentario.Frederick Z.
El cliente no dejó un comentario.JOSHUA B.
They closed early...had to wait more than 30 minutes for the employee to come back to me.Jeff P.
El cliente no dejó un comentario.Edward E.
El cliente no dejó un comentario.Cornelis B.
El cliente no dejó un comentario.michael D.
There was a U-Haul closer to my destination google didn't show me, No one came out to the truck to explain or show us anything. I would take a photo of how many miles were on it before I left and check the gas level next time. They didn't have the packing clothes I paid for and I had to pick them up at another location, luckily that location had only 6 and they weren't happy I was taking them and it took 1/2 hour to wait and have it processed! Seems like some locations are low or don't have them. It was a weekend pickup I get it.Cynthia S.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Christine L.
The rental process was very nice until I returned the truck and drove home. I then went to complete the return documentation only to find that once into the application it told me I needed to be at the return location. So I drove back and found that the app wouldn't allow me to use the pictures I took when I returned the truck so I called customer service to add the requested photos. The text message should have been specific and clear about completing the return before turning in the keys. This is a common issue according to your customer service.marc S.
No one was there at 12 noon. So i had to drop everything off. And then they put all this nickel and dime charges on my bill. I am not happyfrancis G.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Robert P.
Uhaul was combined with a used tire location. Entrance was not clearly marked. it shared a building with a gas station.John M.
El cliente no dejó un comentario.Brenda M.
My experience with the location was excellent; the owner is friendly and very efficient. My experience with the "Manager" of the Transportation Department was less than desirable. More than a week in advance I made a reservation to pick up a 15' truck at this location. I chose this location because it is a half-mile from my home. Two days before my pick-up date, I was told that particular truck was not available to me at that location, but that I could drive 16 miles out of my way to pick up the truck at a different location. I questioned why and was rudely told that I could confirm the pick-up or she, the alleged manager, would cancel my reservation. I advised her that I drive by my desired pick-up location daily and there were, in fact, two 15' trucks at that location and asked why they were not available to me when I made a reservation and reserved that truck. She advised me that the location I chose was only a drop off location. I'm not sure why that even matters. When I told her that she was forcing me to drive out of my way so that U-Haul could charge me more money for the extra mileage, she again threatened to cancel my reservation. I asked for a manager and she told me she was the manager. I asked for her supervisor and I again questioned why I could not pick up the truck that I reserved and that was clearly available at my desired location. At this point, she stated that because I only needed the truck for a few hours, she would change my pick up location and then she abruptly hung up the phone. Gee, thanks for providing me with the equipment that I reserved.ann marie E.
Overall great. The key return instructions were a little lacking for this location, as there is both a drop off box and two U-Haul labeled combo-lock boxes. I had to call to clarify.Brendan M.
El cliente no dejó un comentario.Rachel B.
El cliente no dejó un comentario.Cornelia J.
El cliente no dejó un comentario.Loryn F.
I ordered blankets and there were none. No washer fluid either.susan S.
The person who assisted me was efficient, courteous and helpful. He demonstrated a professional attitude at all times.thomas C.
El cliente no dejó un comentario.brendan G.
Pickup location was supposed to open at 9am. The employee did not show up to open the door until 9:50am. I was paying movers by the hour and this ended up costing me $150. Owner answered the first time I called and said someone would be there by 9:20. He would not answer any calls after that time.Miranda D.
El cliente no dejó un comentario.brittany W.
Experience was great, concise and to the point, in and out.Gerald M.
The Gentleman was very professional and polite I would rent at this location again in the future.Anthony F.
I was extremely disappointment with the pick-up process; representative was approx. 15 minutes late, and took another 15 minutes to process my paperwork. This delay caused me to be late meeting delay those people assisting me with my move, costing me additional money. This location was ideal for my needs, but the location could have been more visible. Again, the delay costs me more than expected with this rental. If you have any questions, please contact me. Dan LuccaDaniel L.
El cliente no dejó un comentario.stephen B.