Dropped off the note before it was due10/14/21 a7:30 pm! No one there! Took pictures tried to use you app to check out at drop off site! Website not available to work left contract in drop off like video said. Checked next morning at 7:30 gas attendant said no there not here till after 9am. If said can you verify with them it was here last nite and web connection on data plan at available. I then followed up at 2:30 pm on 10/15. Still no one to verify the check in but the young kid said I'll call boss. Today 10/16 I see my account changed $35+ dollars sailing I checked it in at 2:39 in afternoon when is stopped back by the location and asked the kid what was wrong with the web site. And did the get my morning drop contract in their drop box! He said yes. I then tried to call the location today after 12 and they are closed till Monday. Very non communicative- poor business principals. I did my part the system did not work according to you U-Haul application. No access to take the pics to upload. But I have the time stamped pics on my phone cameraSharon F.
Customer Reviews for Canal Used Tire
(Distribuidor de U-Haul del vecindario)
Bourne, MA 02532
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a jueves:
9:30 a. m. - 12 p. m. / 12:30 p. m. - 4 p. m.
9:30 a. m. - 12 p. m. / 12:30 p. m. - 3 p. m.
- Sábado - domingo:
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The person I returned the trailer to made it super and fast. The return process took way less than five minutes.MICHAEL DAVID P.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.James H.
Again the ap was difficult to use and the wait time for assistance on the phone was ridiculous.Donna C.
El cliente no dejó un comentario.DANIEL K.
El cliente no dejó un comentario.Mark R.
My original reservation was in West Wareham, MA but moved to Sagamore, MA. The man had difficulty hooking the trailer up to my truck, although he knew what kind opf vehicle I was driving -he told me. Did not hook up electric because he had no adapter -said it would be fine to go to Maine unless I got stopped by the Police. He "fudged" the picture for Uhaul. Less than 100 yards away, the trailer fell off and was being held on by the chains. After pulling over, a young man helped me connect the trailer to the truck correctly. Uhaul in West Wareham, where my original reservation was, helped me by giving me an adapter and rechecked all of the connection points. It is illegal to drive without lights -never mind to Maine 300 miles away. I was a woman by myself and found this experience to be highly traumatic. Everyone I have told the story to was appalled and reminded me that driving with out lights was illegal. Since it is illegal, how could he let me drive away to go 300 miles? I am questioning, if I should be paying for this experience. I would appreciate a response Dr. Beverly J BartelttBeverly B.
Person who owns shop did not leave keys for 24/7 pick up. Waited almost 3 hours (was not there at 9 when was supposed to open). Terrible experienceKenneth K.
I called uhaul and checked in the trailer on the same day I rented it. Canal Tire then checked it in two days later and charged me. I called them to complain and they told me they can't do anything about it and I should call UHaulBrendan F.
Have equipment closer to home. Everyone we dealt with at U-Haul was excellent! U-Haul went out of their way to help us get what we needed...Charles P.
El cliente no dejó un comentario.Jeffrey R.
I spent the day on the computer trying to get my U-Haul you should just answer the phone I still didn't get it by the computer I waited until 9 o'clock till Isaac got there for my U-Haul that's my only complaint get rid of your computer system and answer the fucking phoneMichael T.
Very easy to work with and very quickJoseph R.
Excellent service and helpâ€¦friendly technician!Richard M.
Chains should've adjusted to vehicle for noise control.Lichelle L.
From the day I made the reservation this was a problem. I made the reservation for Hyannis, MA. The next day I received an email changing the location to Plymouth and I confirmed. The next day I received an email changing the location to East Wareham and I confirmed. Then I received an email changing the location to Abington (over an hour away each way). This time I called U-Haul and asked for a closer location and they gave me Bourne. After the reservation runaround I went to pick up the trailer I was renting at the time and date appointed and the business owner wasn't there. I waited 15 minutes before he arrived. While there he said he was closed on Sundays (and I was scheduled to return the trailer on a Sunday), so I told him I would return it Saturday (1 day early). Upon arrival on Saturday to return it, there was a hand written sign posted on the door that they were closed till Tuesday! I called the two business numbers and both sent me to a recording that ironically said they were open... Me and another guy dropped off trailers without anyone to check them in. On my way home I called U-haul's 800 number and was on hold for 5 minutes when a uhaul rep told me I had to check it in online and post pictures. I refuse (I was 20 minutes into my 35 minute drive home) and asked for a supervisor. I was on hold again for another 35 minutes and the supervisor checked in the trailer. THEN I got the receipt! They charged me for Sunday! I would definitely not recommend U-Haul to a friend. I will be seeking an alternate rental company in the past.SHANE R.
El cliente no dejó un comentario.Geoff S.
Upon arrival at the location there was a piece of paper taped to the door saying â€œclosed for the weekend.â€ I had to call uhaul (45 minutes of sitting on hold), just to make sure I wouldn't be charged an â€œafter hours returnâ€ because technically the store was closed.Isaiah B.
El cliente no dejó un comentario.RIMAS P.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Robert S.
Very friendly and efficient uhaul dealerPeter M.
El cliente no dejó un comentario.NORA C.
Easy drop off. Easy to talk to an employee regarding drop off.Patricia B.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.Bradley D.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Danisel G.
make it easy to pick up the rental; since there was an agent there, he should have been able to help me; I could have been in and out in 10 minutes, instead it took almost a half hourGARY B.
didnt like the return process, the guy didnt confirm my cell number and i didnt receive any links to do the returnAndy E.
The 24/7 service is abysmal. It took almost 45 minutes.Edson S.
The check out & return process was time consuming & burdensome due to the fact that it had to be done by phone & internet connections were slow. I also didn't know there would not be an actual uhaul agent on scene until I arrived to pick up the truck.MICHAEL C.
Canal Used Tire appeared fine but I only did an afterhours drop-off. Was originally supposed to drop-off at Aubuchon Hardware in Sandwich. This location is not a U-Haul drop-off location but is still in the U-Haul system.James O.
El cliente no dejó un comentario.Ari L.
The original place I was supposed to deliver to was not available. The ownership had changed hands and the new owner did not have a contract in place with UHaul. Why was it on the list as an available drop off location?PETERDAVID G.
The app would not allow me to take photosMartin P.
The back of the truck had trash and did not include the furniture dolly or 2 dozen pads that were requested and paid for. 2 Dozen Furniture Pads: $20.00 1 Furniture Dolly: $10.00John S.
Rented a trailer for a couple of hours to move some stuff. The guy at the store made it super easy. It was fast, he hooked up the trailer to my car and I was ready to go. Friendly guy.Santiago C.
Stop switching reservation to inconvenient locations and tell consumers what options are available for different size or type of trailer before swithing to a distant and inconvenient locationJohn D.
A briefing on the instructions located on the inside trailer door would have been helpful.Martin M.
El cliente no dejó un comentario.Shannon L.
El cliente no dejó un comentario.MAUREEN S.
The young man who helped hook up and decouple the trailer was very helpful and friendly. Terrific customer service!david L.
El cliente no dejó un comentario.Grace P.
Truck was dirtykenneth G.
Keep doing what you're doing...daniel F.
Fantastic experience. Called ahead to make sure they had truck I needed. Easy in/out with E-paperwork. No run around with minor details. Good crew at location. Highly recommend.ryan M.
El cliente no dejó un comentario.Kenneth E.
Great serviceBrenden M.
El cliente no dejó un comentario.Daniel S.
Nothing. It wound up being pricier than I originally thought.lucille M.
Just dropped trailer off. Never heard from anyone.Paul R.
Overall the uhaul process was very time consuming! Too much redundancy! Filled out the same forms over and over! It took way to long! I will never use or recommend uhaul!Mary Ellen O.
very quick in and out. very friendly.Robert J.
Excellent service, very helpful. Quick check inLouis C.
I said yes to recommend only because of convenience. For starters, there were two workers there-neither were wearing masks! Touchless mobile checkin was a complete bust. I had to stand there in the office and answer for all of the info which should have been in the reservation already! Then I had to swipe a credit card! I checked the tire pressure before loading. Inside left rear was at 30. I filled it to 80. After the long drive, I checked it again. Still at 80, so obviously it wasn't checked before our rental. Other than that, the truck was clean and drove nicely.Thomas F.
El cliente no dejó un comentario.Kelsey S.
This location is tops. I'd never do business with the Hyannis location again. The guy at the counter, not the mgr, was rude. And their rates being billed different is interesting. You might want to check Hyannis out. This sandwich location is tops.stephen T.
Convenient drop off location.Robert P.
Keep doing what you're doing. Person was very quick professional and courteous.MIchael N.
El cliente no dejó un comentario.Gregg H.
El cliente no dejó un comentario.Theodore C.
The Truck Share 24/7 process needs to be explained more efficiently on the front end of the reservation process. I was unaware of the types of verification that would be needed when I showed up at the location (such as a lease contract, a passport, work information, etc). This information was not sent to my email until AFTER I returned the equipment! (I was fortunate to have 2 personal contacts who were available to answer the phone for the service rep who called them). ALSO, the very important contract was also not sent to my email until AFTER I returned the equipment. This process has several faults and had I not been tech-savvy, I would have struggled to complete the reservation and retrieval of the truck.Stacey B.
El cliente no dejó un comentario.Paul P.
The problem is not the local Uhauler, it is your on-line reservation system! This is the second time in a year that I have rented a Uhaul by going online and the local dealer knew nothing about it. They were able to accommodate me in both cases but if the equipment had not been there, I would have been totally screwed. Not sure I will ever use Uhaul again. Too stressful.William S.
El cliente no dejó un comentario.Frederick Z.
El cliente no dejó un comentario.JOSHUA B.
They closed early...had to wait more than 30 minutes for the employee to come back to me.Jeff P.
El cliente no dejó un comentario.Edward E.
El cliente no dejó un comentario.Cornelis B.
El cliente no dejó un comentario.michael D.
There was a U-Haul closer to my destination google didn't show me, No one came out to the truck to explain or show us anything. I would take a photo of how many miles were on it before I left and check the gas level next time. They didn't have the packing clothes I paid for and I had to pick them up at another location, luckily that location had only 6 and they weren't happy I was taking them and it took 1/2 hour to wait and have it processed! Seems like some locations are low or don't have them. It was a weekend pickup I get it.Cynthia S.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Christine L.
The rental process was very nice until I returned the truck and drove home. I then went to complete the return documentation only to find that once into the application it told me I needed to be at the return location. So I drove back and found that the app wouldn't allow me to use the pictures I took when I returned the truck so I called customer service to add the requested photos. The text message should have been specific and clear about completing the return before turning in the keys. This is a common issue according to your customer service.marc S.
No one was there at 12 noon. So i had to drop everything off. And then they put all this nickel and dime charges on my bill. I am not happyfrancis G.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Robert P.
Uhaul was combined with a used tire location. Entrance was not clearly marked. it shared a building with a gas station.John M.
El cliente no dejó un comentario.Brenda M.
My experience with the location was excellent; the owner is friendly and very efficient. My experience with the "Manager" of the Transportation Department was less than desirable. More than a week in advance I made a reservation to pick up a 15' truck at this location. I chose this location because it is a half-mile from my home. Two days before my pick-up date, I was told that particular truck was not available to me at that location, but that I could drive 16 miles out of my way to pick up the truck at a different location. I questioned why and was rudely told that I could confirm the pick-up or she, the alleged manager, would cancel my reservation. I advised her that I drive by my desired pick-up location daily and there were, in fact, two 15' trucks at that location and asked why they were not available to me when I made a reservation and reserved that truck. She advised me that the location I chose was only a drop off location. I'm not sure why that even matters. When I told her that she was forcing me to drive out of my way so that U-Haul could charge me more money for the extra mileage, she again threatened to cancel my reservation. I asked for a manager and she told me she was the manager. I asked for her supervisor and I again questioned why I could not pick up the truck that I reserved and that was clearly available at my desired location. At this point, she stated that because I only needed the truck for a few hours, she would change my pick up location and then she abruptly hung up the phone. Gee, thanks for providing me with the equipment that I reserved.ann marie E.
Overall great. The key return instructions were a little lacking for this location, as there is both a drop off box and two U-Haul labeled combo-lock boxes. I had to call to clarify.Brendan M.
El cliente no dejó un comentario.Rachel B.
El cliente no dejó un comentario.Cornelia J.
El cliente no dejó un comentario.Loryn F.
I ordered blankets and there were none. No washer fluid either.susan S.
The person who assisted me was efficient, courteous and helpful. He demonstrated a professional attitude at all times.thomas C.
El cliente no dejó un comentario.brendan G.
Pickup location was supposed to open at 9am. The employee did not show up to open the door until 9:50am. I was paying movers by the hour and this ended up costing me $150. Owner answered the first time I called and said someone would be there by 9:20. He would not answer any calls after that time.Miranda D.
El cliente no dejó un comentario.brittany W.
Experience was great, concise and to the point, in and out.Gerald M.
The Gentleman was very professional and polite I would rent at this location again in the future.Anthony F.
I was extremely disappointment with the pick-up process; representative was approx. 15 minutes late, and took another 15 minutes to process my paperwork. This delay caused me to be late meeting delay those people assisting me with my move, costing me additional money. This location was ideal for my needs, but the location could have been more visible. Again, the delay costs me more than expected with this rental. If you have any questions, please contact me. Dan LuccaDaniel L.
El cliente no dejó un comentario.stephen B.