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William P
Customer Reviews for Campionis True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not advise online that CashApp / Netspend cards are not accepted, and therefore it was a scramble on an already stresfull moving day of finding a way to resolve that situation. Not all of us have credit cards and most employers pay on these "netspend" cards now. That was an unpleasant experience to start.
Ashley KApp did not work. I was charged double. I will be disputing the charge amount with my credit card company. Horrible experience.
Eric GMaybe have the hitches elevated on the 6 x 12 enclosed trailers as they are very heavy and hard to lift when hitching up,
DALE TFor the most part things were good. 2 issues, 1 you should offer the adapter if the wiring isn't different.. Instead I had to spend another $20 to drive away. 2 where is my deposit. I was told 24 hours and it's almost 48. Might not sound like a big deal. But I'm a disabled veteran and live on that.
Douglas NNo complaints
Gregory Knothing Great customer service 👏
Karen PWanted to rent from Cheboygan Michigan to Greenfield, Wi one way. Nothing available. They recommended a 26 ft truck. Much too big. The nearest 15 ft truck was Iron Mountain. This added hundreds of miles and dollars to the cost. But it was a one time need.
Chris TSomeone had hauled cabbage in the trailer before me and did not clean it out. I needed the trailer so I still used it.
Tiffany TTold my card would be charged the day I returned the trailer. It was charged the day I got the trailer. I told them I would get to Carson City the afternoon of the drop off date but they put 11am as my drop off time and notified the retrieval team at 1 pm to hunt me down. I also was charged a $80 insurance fee that was never mentioned to me.
Johna MIt took almost 3 hours before I could even rent it because I went there Saturday at 12 and didn't get back to where I was supposed to until 3 and then when I did get the trailer all done I couldn't even take it that night because the lights weren't working so I had to have a friend fix it so they would work and then I had to get the trailer the next day
cheyenne fThe return was a goat rope. Evidently someone at UHaul thinks I can check in a trailer on my cell phone. THINK AGAIN. I don't have my password memorized. I don't know how to take and load photos. I don't know why UHAUL cannot send the info on trailers to the place I am to return them so I can just drop it off like I do with truck keys. It took 45 minutes of creating passwords, wondering why anyone would think I did not return it clean and put a $15 charge on there. I cleaned it before I turned it in. The location was not the problem. UHaul and their programs are the problem.
MJeanne yDrove 20 miles and was charged for 5+ gallons of gas at 6.00. Not only did I put gas in unit but the unit was given to me with less than 1/2 tank I filled to 1/2 as instructed then gharged for more gas after I dropped it off. Feeling a bit used!
Gerald BShannon was very disrespectful to an employee named Polly when Polly was the only person trying to help me. Granted nobody knew how to give me the 15 foot uhaul truck I pre registered for Polly was exceptional in her customer service skills. It shouldn’t have taken an hour and 40 mins to get a uhaul truck I pre registered for. Also, I paid for an appliance dolly and they did not give me that. They gave me a utility dolly. So i paid more for the dolly essentially. They also double charged me for the uhaul truck. I want to be reimbursed what is owed to me and I would hope tru value camponi gets rid of Shannon because she was swearing, and all over the place. Shannon couldn’t focus and to be honest she acted as though she was on drugs. Thank you Polly for trying to help me and taking that time to learn how to do it. I’m terribly sorry to Polly for that employee strictly bullying her and being an awful co worker towards her. I have two other witnesses of these acts against Polly and we’re all dissatisfied with this service.
Samantha KPerhaps the employee was new. Didn’t seem familiar with process
Kathy MPerson who was supposed to check the truck out didn’t notice all the padding left in the truck from previous customer and I was charged for it, I was also charged for 2 appliance dolly’s and a regular dolly which I had only order 1 appliance dolly out of the bunch but forgot to take it with me and by the time I realized it I was too far to go back and get it. Would give 5 stars on everything if that is settled.
Sarah ENothing, everything was good
Thomas GThe lady seemed confused about how some policies were, but other than that it was a great experience
ASHLY NThe computer didn’t work and the contract wouldn’t print. It had to be emailed. There wasn’t a close drop off point listed so they sent me with no drop off appointment. The trailer brakes locked up twice, but there were no other trailers available. After driving for about 10 minutes the brake worked better
ERICK FI got quoted one price online then my bill was 25 dollars more then my quoted price
ZACHERY WPut tongue jack on trailers. It is almost impossible to unhitch without help.
MARK MWas told one price of 29.95 per day and was charged 272.42 for two days.very unhappy and will not use company again
HAYWARD SVery friendly.!
MATTHEW LEverything went smoothly.
Kevin Pmy first time to use car dolly from Iron mountain. good service and help hooking up .
WILLIS LEmployee at pick-up did not know enough basic information to go over the truck and how to drive it. The windshield was filthy and even the gas station squeegee didn't help. The windshield wipers were shot. When I asked how to lock the back the person told me there was no way to lock a haul, just back it up to a wall.
kate lThe man checking me out said I might be getting some money back because I return the trailer the same day.
George GN/A
LEANA JThe U-Haul representatives at the True Value in Iron Mountain, MI went above and beyond in helping me with preparing the vehicle to go.
Maria SMake sure the u-haul computers work! We waited a very long time, received no paper work because computer was not working and had to do this over the phone.
JANET GReally dirty on the outside, lots of dead bugs. Cab was clean though. I did have a coupon for a free rental and it went through on the website but was still charged the full amount on pick up, I needed the truck that day and at that time so finding out what happened at the time wasn't going to happen.
Garrett BI rented a 20 ft unit, but it was only 15 ft long. It was stressful because some tall shelves had to be laid sides ways, and I couldn’t fit everything, but I got the big things. I didn’t have time to call or change trucks once we realized this.
KELLY BEverything was excellent with the truck and service. My only comment was that this location did not carry packing boxes and I had to look elsewhere for them. Just an inconvenience and not a complaint. Young man who helped me was very helpful and courteous.
Gary KNothing, it was a great experience!
LINDA SGreat experience overall, quick and efficient
Joe MI love our iron mountain true value. Great people and great service. It feels like family there!! :)
Angela GVery easy drop off
Brad FNice gentlemen there!
bj bDropped the uhaul off, locked the doors and put the key in the box.
MICHELLE LWonderful experience. We desperately needed to save money and still move our things. Your service met our needs! Thanks
BRUCE TCondition pics where not up to date. Bumper cover was falling off zip tied on before I took it. A repair was done on side before recent condition pics on contract.
James KGreat job
Tyler SCharged for triple the mileage that was used.
Daniel Olimited parking space to maneuver trailer
gene pThis was my third or fourth time renting in 6 months. Always a great experience.
Susan LVery good customer service he knew what he was doing. The truck was their when I needed it with no problems. Thanks
gary c