El cliente no dejó un comentario.Corey D.
Customer Reviews for Campbell Avenue Storage
(Distribuidor de U-Haul del vecindario)
Troy, NY 12180
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 4 p. m.
- Dom.: cerrado
- 10/16/2021: 9:00 a. m. - 1:00 p. m.
- 10/23/2021: 9:00 a. m. - 1:00 p. m.
- 10/30/2021: 9:00 a. m. - 1:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I wish I had known how much information would be needed when picking up the car. Registration was fast but mobile phone pickup took much longer... especially because the app would not always upload the pictures I took. It would also have been nice to know that the person I listed in case of late pickup was going to get a phone call to verify their number. They could have been asleep, working, etc. The person I listed was with me and we did not think the 800 number phone call was worth picking up because it didn't show up as U-Haul and we were not expecting a call. We had to call back when the app said the person could not be verified and it took much longer than necessary. I would advise notifying the vehicle renter that the contact person will receive a phone call.Margareth C.
El cliente no dejó un comentario.MOLLY O. | Overall Experience
El cliente no dejó un comentario.WALTERF JR M.
The woman who worked there was absolutely delightful and friendly. Very highly recommended.Michael C.
El cliente no dejó un comentario.ALICENMARIE B.
El cliente no dejó un comentario.Kameron D.
The woman was great. I underestimated my mileage to avoid the highway as there was no easypass and indeed the woman changed our contract to the most effiecient pricing for our mileage. Much appreciated.WF III C.
El cliente no dejó un comentario.TYRON J.
Easy and convenient storage option! The ability to rent uhauls easily from this business was a plus! Amazing customer service!CODY E. | Overall Experience
I made a reservation online to rent a cargo van from menands in Albany New York at 11am. but was told that there wasn't any available for that length of time (4 days) and there was however a van available on Campbell Avenue in Troy for 1:30 p.m. so I agreed to take that. A few minutes later I received a call from a lady from U-Haul on Campbell Avenue in Troy confirming my pick up for 1:30 p.m. while on the phone with her she stated to me that the truck needed an oil change and it would be up to me to get one and the company would reimburse me.. which I thought was odd. At 1:40pm I received a call from the same lady on Campbell Avenue asking me if I was still coming and and told her we were in route and tried to explain a situation regarding my granddaughter and that is why I will be a few minutes late but she was very rude and said just make sure you're here because I was supposed to leave at 1:30 pm and she was waiting on me. When we arrived she stated to me that the truck needed an oil change once again and it would be up to me to get one and the company would reimburse me. Which I thought that was arrogant of her once again. We sat outside in the heat for a half hour while she was getting paperwork together using four different credit cards to trying get a transaction to go through. Mind you, every card having more than enough to cover the cost of this rental. I had told her that my Green dot card may be locked, I checked...it wasn't locked and after the third time she said oh it worked you must have unlocked it unbeknownst to her the card was never locked to begin with. She had came out and said because we wanted to rent the truck for 200 miles, the first 100 miles would be .69 cents a mile after that it would be .29 cents a mile but upon completion of her paperwork we were told that it did not pertain to us. She handed me my paperwork. Upon reviewing it in front of her she had told me that the total amount taken off my card was $284.59. I shook her hand and proceeded on my way. Stopping at Stewart's to get something to drink I looked at my transaction history on my Green Dot card it stated the amount was $359.54. I didn't say anything at that time because I figured it was just some extra fees and would be rectified once the vehicle was returned on Wednesday. When we returned the vehicle on Wednesday 8/11 at 2:55pm the same lady came outside asked for the keys she went over to the vehicle inspected it got inside wrote down the mileage and said she would be back. 20 minutes later my boyfriend went in to see what was taking so long (just like she had done 4 days prior) he stated to me that another $83.38 was due and that it had to be in the form of cash because she was not able to process a card payment. My boyfriend handed her a $100 bill but she said she did not have change and would need smaller bills. He came outside to where I was and I exchanged the $100 bill for five 20s. We then waited another 10 minutes and because it was 94Â° out and there was no AC in our friend's car my boyfriend when back inside and informed her that to please email us a receipt in which she did 30 min. later. The receipt that she emailed to me showed that I was charged $289.54 plus the additional $83.38 cash. I then sent her an email with an attached picture of my credit card statement showing her that $359.54 was taken off my card. I have yet to hear back from her! I would not recommend this place at all!!! AND she never smiled once!Hope P.
El cliente no dejó un comentario.Kristoph D.
THE VEHICLE RETURN PROCESS IS ABSOLUTELY RIDICULOUS!!! NEVER WILL I USE UHUAL AGAIN UNTIL THIS PROCESS CHANGES!! WHO IN THE HELL FEELS LIKE TAKING PICTURES AND ANSWERING A BUNCH OF DAMN QUESTIONS AFTER MOVING AND DOING PHYSICAL LABOR FOR 8 HOURS??? I RENTED UHAUL BACK IN 2019 AND IT WAS NOTHING LIKE THIS!! THESONIA J.
Great access and feesDAWN T. | Overall Experience
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.JANELKATHLEEN N.
El cliente no dejó un comentario.TIMOTHYP M.
El cliente no dejó un comentario.GAUS-ALI M.
Getting truck was not quick, picture took a long time and had to take picture multiple times. Too many steps. Same with return, too many pictures, too long to upload and take.Fred F.
Awesome customer service on both ends of the transaction.!Adrian M.
El cliente no dejó un comentario.MINGXUN D.
El cliente no dejó un comentario.JAMIEL D.
This is my second pick up location. But my initial pick up location does not exist in real life (on google map only!!!) and phone number was not correct either. Please check all your locations before send people there!!! I spent 1.5 hours driving around non-existent u-haul location and been waiting on the phone for more than an hour for help! Gracias.Vadim P.
Excellent service and clean equipment. I would recommend this location to everyone.Kevin M.
Staff and facility was everything you could ask for in a storage facility thank youLOXLEY B. | Overall Experience
I was due a refund for a dolly that i did not receive and I have not received my refund yet.Sandra F.
El cliente no dejó un comentario.SCOTTMICHAEL C.
Customer service was excellent!!COLLINSO M.
A 75k truck needs to be retired.YISROELARYEH A.
El cliente no dejó un comentario.Victor S.
El cliente no dejó un comentario.JOA M.
Staff at this location is very attentive and agreeably friendly and professional. However, back of cargo van had some dirt/debris in it. Seats had pet hair on them that caused my allergies to flare up. Van reeked when I first picked it upâ€"like cigarette smoke and skunk (not marijuana â€œskunkâ€ odor but legit skunk musk). There were what appeared to be cigarette burns on the seats. There was no automatic side view mirror control, which was an odd omission. Key remote with auto door lock/unlock would be appreciated (having to manual lock and unlock doors feels pretty egregiously outdated). Refueling requirements are a nuisanceâ€"surely fuel cost could just be included in the mileage fee when less than a full tank is used. Would rent from here again, but vehicle quality seems to be a bit inconsistent.GARYD JR M.
Stay the courseJOSEPHKEITH S.
Awesome people good customer service would recommendJAZMENRENEE J.
El cliente no dejó un comentario.GARYD JR M.
No improvements needed!Amy B.
An online system for payment would be nice for off hour payments.COLEMAN J. | Overall Experience
El cliente no dejó un comentario.Davisha B.
El cliente no dejó un comentario.STEVENM D.
Me and my husband always use this location and they are very friendlyANNE N R.
Terrible service horrible billing system and incompetent staffDOMONIQUEL C.
I would definitely recommend this placeLASHAWNAMIR S.
The best! Super good check in person,brand new vehicle all making for a great experience! Would go nowhere else.david L.
El cliente no dejó un comentario.Rick R.
Nothing to improve! Staff on Campbell's Ave are the best! They have the best customer service I've seen in a long time..Thank YouDEBRAJEAN D.
El cliente no dejó un comentario.FREDERICK G.
Diane was very helpful.CHARLESF B.
El cliente no dejó un comentario.MEAGANM B.
Extraordinario servicio al clienteZereem W.
El cliente no dejó un comentario.DONALDJOSEPH H.
Outstanding Customer Service, friendly and the truck was in great shape.CHESTERD III S.
I am very impressed with Cambell's Ave storage location! I also have a storage unit! Whatever you need, Diane and Jessica go above and beyond! Diane always does a great job from reserving the truck rental, adding appliance dolly, she helped me so much today with check in & return inspection. Jessica also answered any questions I had, she added additional items I needed. She helped me so much since I got my storage unit & changing units early spring & all my packing & storage needs! She' amazing!SANDRAJ P.
Love the crew that works here. Diane helped me this time, shes really nice and precise.Patricia C.
The customer service was excellent but smoking should NOT be allowed in the vehicles, the smell was horrible!Christina P.
Jessica was warm, congenial, and professional. Overall, she demonstrated excellent customer service. Thank you!!! Kind Regards, Rondrell Taylor, Ph.D.RONDRELL TAYVAN T.
A very efficient and hassle-free experience. Diane made everything easy and pleasant.Norman F.
I understand the need to close but if the location is closed there is no person to help. Everyone who i saw pick up a vehicle had trouble and spent up to an hour just trying to verify. alot of what was asked of at pick up time should have been asked of prior to ease pick up process. it was terrible trying to speak to a uhaul rep via chat, difficult to take selfie which i think is unnecessary if you have to take a license picture as well.Lizette D.
I rented an appliance Dolly, and a bag of coverings, and a few box's. Diane from Cambell's Ave storage took care of me, she is courteous & friendly. Jessica also has assisted me many times, storage For needs packing Box's Etc. They are excellant! The pandemic has complicated things, As they You call tell them what you need. It's all curbside, Take payments etc.Sandra P.
I made a reservation one week in advance. The reservation was not kept. I did not get the cargo van that was reserved. I was made to go to a different location for the rental. That different location was not open. I eventually did receive a van. It was several hours late and at a different location. Poor, poor customer service. I will not return as a customer.Peter T.
El cliente no dejó un comentario.christine K.
El cliente no dejó un comentario.Tammy P.
The woman who managed the office did an excellent job!JOHN R.
El cliente no dejó un comentario.Kelsey S.
More human contact when returning truck vs put key in box and leave.Kathy S.
The woman was very helpful and this was the second time I used this location,this is the location I would use next time. GraciasLEO GEORGE S.
Everything was great! Thanks so much!MARCUS J.
Lock to rear area was not fastened correctly when I picked up vehicle. Inside storage cabin was dirty when I opened. there were cigarette ashes inside the cabinMATTHEW JR F.
El cliente no dejó un comentario.Alexandria D.
Friendly and helpful staff!Luis M.
El cliente no dejó un comentario.JAMESBRADY K.
El cliente no dejó un comentario.Dinah F.
Probably the smoothest UHaul experience we've ever had- and we've had a LOT! Will definitely rent from this location again!ELISE M.
El cliente no dejó un comentario.Tyler S.
El cliente no dejó un comentario.Patricia B.
Please note this is Wayne Bayerr filling out the evaluation form. Jeff Head was the one who did the actual driving of the vehicle I was only involved in returning blankets And I was very pleased with the assistance I got for taking the blankets out of my trunk because of the partial disability.Jeffrey H.
I feel that there needs to be a better pick up experience with the covid 19 situation going on. It was extremely difficult and confusing to get the equipment without help of a worker.Karla Q.
Have more people working in the officeTajera S.
El cliente no dejó un comentario.Jonah W.
Overall I was not happy with my serviceEugenia J.
El cliente no dejó un comentario.Crystal H.
El cliente no dejó un comentario.latonia S.
A few times a year I end up having to rent a truck. Even if the location on Campbell ave is a little further than the other locations, I still use this Uhaul dealer. They're friendly, and I never have to wait in a huge line. Great service!Emily K.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Dhruvalkumar B.
El cliente no dejó un comentario.Nicole B.
This experience was the best. The rental process was simple and swift, provided I had all necessary documentation.JAQUAN P.
Love the girls that work there.Patricia C.
They are going to reinburst my mileage from west sand lake bobs rental and to Campbell ave store. But i dont know why you can rent online for a reservation but then they call you and have to change the time and location after its all set online . Why do they give you different times and location if its not granted online.Johanna B.
Outstanding customer serviceNaya H.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Cassandra D.
Change nothing both females were very pleasant. This will be my rental place from now onLeo S.
We have always gotten top notch service at Campbell Ave U-haul.James P.
El cliente no dejó un comentario.Ryan B.
keep up the great work dian see you soonKeith B.
El cliente no dejó un comentario.Yariann R.
El cliente no dejó un comentario.Walter M.
Friendly convenient establishment. Longer opening hours would be nice but not essential since I'm not a regular renter.Karl M.
They made up the fees on my mileage, amount of gas used, and forged an incident about a dent on the truck so they could make up for a charge they could not make on a key to the truck they lost. I will say the ladies at the counter were very respectful and helpful, but that I was shocked. I believe they did not know I had a pic on my cell phone of the gas level and the odometer reading, because it was set to tachometer. My first and worst experience with uhaul.Martinson O.
My wallet was left in a van that got stolen. Pissed to the max. Had to file a police report for my stolen wallet. I lost everything, id, social security cards, bank card, insurance cards, everything for me and my kids. I would never rent from them againDawn B.
El cliente no dejó un comentario.Karen L.
El cliente no dejó un comentario.RUBEN R.
El cliente no dejó un comentario.William H.