OUTSTANDING. Lynn was our contact in Cameron Park Rent A Storage, Uhaul. We rented two 26 foot Trucks two weeks in a row for one-way service from Cameron Park to Carlsbad CA. Both transactions were just OUTSTANDING!!! Great to see that Uhaul is doing such a Great Job. The Truck was well maintained and ran great. Those 'items' we requested were in the Truck each time at Rental. I even used the 'Self Check-in' process that worked seamlessly. I am very impressed with Uhaul these days and your Services, WOW!!!! KEEP UP THE GREAT WORK!!!!!!
Augustino C.
Customer Reviews for Cameron Park Rent A Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul had leaks and my things inside were soaked and ruined. When I called U-Haul they were no help and said they don't process claims and gave me a number to call Monday. Don't outsource your issues and make it something your customers have to chase down to fix the issues U-Haul caused. Extremely poor customer service and quality.
Bethany C.Very friendly up front worker and knowledgeable Great experience. Thank you
denise D.The trailer we drove was a death trap. We're experienced trailer drivers and that trailer had a ton of side to side wobble that almost tossed us off the road multiple times. The staff was very friendly and helpful at pickup.
Cortney B.Our original rental location was in placerville. The trailer we reserved was not available so we had to find another dealer. The cell phone interaction at the first location did not connect via text. Eventually an email connection was successful. This situation caused several customers some grief. So this review refers mostly to the original location in placerville.
Gary G.n/a
Rick K.Lynn and Jim are and have always been Amazing! This is the second time I rented U-Haul with them, the first time they came in on their day off! Jim takes it upon himself to hitch the trailer to me truck and is very contentious to protect my equipment and my safety. They are an asset to U-Haul!
Michael B.The lady was so wonderful and friendly, very knowledgeable
Brook W.Lynn was very helpful in booking the reservation. Gill was outstanding and very helpful when we checked out the Van and upon return. Gill made it a very easy process. Thank you,
Marvin W.I had the most pleasant experience at u haul due to your employee Lynn. What a lovely person. Very accommodating and and knowledgeable about standards and procedures. Thank you again Lynn
Anna C.Continue the smooth customer service
Tara M.Uhaul it's self was not helpful. Lynn was extra helpful and made sure my family's needs were all taken care of.
Jeffery H.in order to pick up and drop off my trailer I had to pull into the oncoming lane of traffic and then back up. There weren't any cars coming so didn't really have a problem, but I would add some signs warming oncoming traffic that there may be vehicles stopped in the road due to Uhaul, etc. Overall, great service.
Vincent C.Lynn was FANTASTIC!! She bent over backwards to make my special situation.
Paul G.Great customer interaction. Very invested in the successful rental of their equipment. I got full instructions and a willingness to help from a lovely person!
Paul H.Nothing.
Maurice S.Lynn was great got me checked in fast and when I returned she got my out of there quick
Gary B.Lynn was extremely helpful and concerned that we had a safe and functional trailer onsite and available for the days we needed it. She went above and beyond and insured that we were informed frequently of the status and availability.
Dorothy W.Did not go into the
Doug M.Can't improve on fantastic service, great equipment, and friendly staff. Highly recommend!
John B.The billing was not done correctly and I was actually charged for a third day, when in fact I only had the truck for 48 hours.
Pamela N.Easy process, quality assistance and return (after hours) was simple. We had one issue, but it was quickly resolved. Overall, great job!!
Thomas V.Lynn went above and beyond with her customer service and I am grateful that she accommodate my late departure and leaving items in truck. She checked me out and I dropped keys in box. 5 start for Lynn
Julie C.Wash the windshield and side mirrors. I could not see as I drove to my house. I washed the windows inside and outside and the side mirrors before driving the moving van again.
Kimberlee J.The lady working there was so great and helpful and made for a fabulous experience. Thank you!!
James M.Online check in was a nightmare. Kept having network connection problems. Photos would not download. Took 45 minutes to check out. Called uhaul. Minimal help.
Brooke M.Lynn is the best. She is responsive, resourceful and always finds a way. Never let her go. Thanks! Eve Lowry
Joseph E.The location is physically tricky for pick up or return of trailers but Lynn was extremely helpful and made it safe and easy.
Larry P.Great customer service!
Maria F.Very polite and accommodating.
Steve W.Lynn was very thorough with her instructions, and made the experience run smoothly
DAVID L.It went flawlessly. Lynn was awesome!
JOSEPH C.Staff were very helpful. Made returning the truck a pleasant experience.
John S.She was very helpful and kind
John D.I can't say enough good things about the professionalism of the staff. Great !
Marcus L.Very helpful and friendly staff.
Marcus L.I have used this location on three different occasions. Every time, service has been outstanding.
Richard C.I never received any calls or texts from Uhaul like the representative said. She was gracious to check it on her phone and realized it wasn't working.
Brandon B.Excellent service!! We were well taken care of!!
Art A.Great customer service
Matthew F.Fully inspect the “BOX†before allowing drivers to rent. Tell your ushare reps not to LIE about payment upon completion of loads when they knew it would take 3-5 biz days NOT “immediately “ upon delivering. Keep plenty of oil in the motor so the “oil low†lights don't keep coming on!!!
MARK W.Great customer service from Lynn during a major heatwave . She went the extra mile to ensure my rental experience was a good one.
alan E.Very pleasant and helpful staff . Very nice .
Maria N.The rental agent was very knowledgeable and helpful. Made sure we had everything we needed dollies, packing blankets, box tape and so on. Will be using this location next time we need a truck.
Steve A.Always rent from this location because of the excellent service I get.. Always quick in and out with a smile..
Wallace D.Customer Service was great!
Brianna U.Have used this location several times. It is the first place I check. Lynn is incredibly helpful and goes above and beyond every time.
Michael F.Marilyn was fantastic. I had the truck longer than anticipated and she worked with me to address the issue, talk through it, and come to a resolution that was very reasonable.
Antonio V.We dropped it off after hours by a little bit, so there was a guy that came out and we asked him where he wanted it. He said in a very condescending way. Where you found it..... My son said he left in a hurry. What a prick...
WILLIAM O.Great experience overall.. Easy and quick pickup and drop-off. Staff was super friendly and helpful. I will definitely be using this location again if the need arises in the future...
Wallace D.Absolutely will recommend this location! Lynn went above and beyond to make this experience smooth and easy!
Denise T.Great professional service
Al G.Lean(?) was very helpful and pleasant. A very enjoyable experience. Van was clean.
Richard D.Lynne was extremely helpful and accommodating. Even on her day off. Customer service at its finest!
Alonso O.nothing. Linda is fantastic!
Anthony Y.The customer service person Lynn was friendly, helpful and very knowledgeable. The rental process was quick and easy as well as the return process. Thank you Lynn
Joe D.I received a message to contact the owner of the location prior to dropping off the truck. I called her (Lynn) on Saturday to make arrangements for delivery on Sunday. The instructions were simple, and she reminded me to clean the truck out, fill the tank, etc. I got there at the determined time only to find that I arrived at the same time as some more 26' trucks, in addition to someone that dropped their trucks at the wrong location. Lynn made sure to get us all checked in as fast as possible.
Reinier N.Great Service, service agent very helpful & very personable.. Parking lot area could be better.
brad W.Lynn was absolutely incredible. Very helpful and friendly during pick-up and drop off!
Andrew F.Nothing. Excellent experience!
William L.Can't improve what's perfect
CHARLA W.