If U-haul could have more authority with customer service or line of authority could be more clear it would be really helpful to me.....sometimes lack of knowledge of who has proper authority leads me to being transferred from one call to another call toa third call to a fourth call to a fifth call ......Awtar P.
Customer Reviews for Camden Variety
(Distribuidor de U-Haul del vecindario)
Napanee, ON K7R1E9
(East of center St at Industrial)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
spoke with person at this location about my experience in Oakland & was informed she is able to assist customers with the app & has proper wi fi She gave me a number to call the manager to let them know about my experiencescott L.
Excellent service.Earnest P.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Marc D.
This u haul was very courteous and meet all our needs thank youWAYNE W.
El cliente no dejó un comentario.Heather L.
El cliente no dejó un comentario.RONALD E.
I believe I was charged twice for this rental: once when I pre-registered online and once again when they made me register a second time during pick-up. I told them I had already registered and paid online, but I was made to register and pay again. The rate they charged me in store was double what I paid for the online registration. When I got the trailer home to fill, I found it was littered with garbage that I had to clean out.Gregory L.
El cliente no dejó un comentario.Lana H.
great service friendly staffLee J.
El cliente no dejó un comentario.Sarah D.
The customer service was excellent! He was very friendly as well as helpful, helping me to hook up the trailer to my vehicle. I would definitely return to this particular U-Haul Dealer even though I reside in Kingston.Richard S.
El cliente no dejó un comentario.Ronald Allan M.
This was the smoothest UHaul transaction imaginable! Truck was waiting for us, speedy transaction signing it out. Employee was efficient and friendly.Paul M.
Just keep up the good work.Keith O.
El cliente no dejó un comentario.Nelia H.
Nothing the owner were so polite and took care of our every needs. â¤ï¸WAYNE W.
Both people at both locations were not helpful and seemed uninterested in doing their jobs. I have never been more unsatisfied with a service than this. U-Haul made more problems than they solved for me and I'll be telling all my friends. Thanks for nothing.JORDAN L.
El cliente no dejó un comentario.Pranali P.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Tracy H.
Dropped off after close. No comment.Shelby M.
When I ordered the U-Haul online I put in my Visa debit card as it asked me to. Then when I went to Camden variety to get the U-Haul they charged me $100, I then noticed that my account had been debited $49.95 also. So U-Haul owes me $49.95 please get back to me at Johnsherman1979@hotmail.com.John S.
El cliente no dejó un comentario.Martin B.
I think mileage is to expensive. Where I live I'm 35 km away from where I need to go so it adds up fast.Chris B.
Very friendly staff, both on pick up and return. Very efficient.Ronald C.
Confirm the pick up for the truck for the day of rental befor the day of pick up.Kenneth Cecil Ge L.
Don't leave renting to the last minuteMark G.
El cliente no dejó un comentario.Garth S.
The passenger side mirror was not working and I did not realize it until I drove off and tried to move it. Other than that, the service was amazing. Perhaps the location did not know the mirror was not working as the last renter may not have said anything.Ellen M.
El cliente no dejó un comentario.April W.
Keep up the good work/.PETERCHARLES M.
The customer service rep in this store was very friendly and helpful. He managed to find a more suitable van for my rental purposes. A small improvement would be to have a U-Haul sign outside the store so people like me would not have entered into the wrong door.fred C.
Great guys and services. Thanks.xin Y.
My trucks brakes didn't seem to work properly and it was very difficult to stop . I did tell the person at the rental place . I didn't even complete my move and just brought the truck backKatheline M.
El cliente no dejó un comentario.Bruce D C.
All good. Excellent, easy to pick up and great service.Olivier S.
El cliente no dejó un comentario.Andre L.
Going to the truck with the customer looking over the truck making sure it is acutally safe and not leaving customers stranded with an unsafe vehicle I was on hold for over an hour and you guys just hung upâ€¦Dylan L.
El cliente no dejó un comentario.Michael K.
El cliente no dejó un comentario.ROBERTG C.
I was told I would be emailed the receipt for the van I rented but it never happened. I even called the business and was told that the owners would return my call, that also never happened. Still waiting on a call or a receipt for the rental. Maybe a little more customer service would help future customers.Wendy C.
I think the uhaul self chekin feature needs to be part of the profile and shouldn't have to be done every time I rent a trailerVishnu R.
Helpful honest staff willing to go the extra mile to make sure everything goes well. Highly recommend this location for easy check-in/check-out.Michael S.
Nothing. Everything was efficient. And the man was very pleasant to deal With. I was in a rush to rent it and the man worked quickly as he could. Very great experience renting from this location! ¡Gracias!Daniel R.
El cliente no dejó un comentario.TIMOTHY P.
There was still drink boxes left from person before. Odour in van Manure smellPaul L.
El cliente no dejó un comentario.Karen H.
El cliente no dejó un comentario.Lisa D.
El cliente no dejó un comentario.Michael S.
As on a previous occasion, the rental staff were efficient and helpful. The furniture blankets were spotlessly clean and fresh, and the rental process was carried to very quickly.Michael K.
Super fast and friendlyValerie H.
I have been charged an extra 240$ for apparently having the uhaul for an extra "4 days". This is not the case. The U-Haul was returned on May 8th which was the same day it was picked up. Hopefully this mix up is fixed and I receive my money back. Both ladies on the phone were helpful but still waiting on a phone call to fix the mess up.Andre P.
El cliente no dejó un comentario.THOMAS D.
El cliente no dejó un comentario.Patrick J.
The moving blankets were dirty, truck was clean.Joshua Glenwood M.
I rented a trailer that was advertised as a 6' by 12' but the ramp to load material was barely 5' wide so I was unable to utilize the trailer. Unsatisfactory.kris C.
Pick up took a while because the UHaul computer system was down. Even so, we managed to get the trailer hooked up and paperwork done in a reasonable time.Simon B.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Jeffrey P.
It was all good. ThanksJim B.
Bit of a delay trying to return the vehicle. Not enough staff available to do the vehicle return and support their other customersCory F.
El cliente no dejó un comentario.Daniel C.
It's great location and very helpful.Jitesh P.
The first drop off location Fox Fuels was not set up as a U Haul facility, we had to drive to Napanee to drop off the truck which cost us an extra $35.00 in additional kms and fuel. We should be refunded the additional cost. Camden Variety was absolutely great helping us return the truck. Request a response from U Haul!Mike S.
Paperwork is a bit slow. A computer issue. Other than that all goodJim B.
El cliente no dejó un comentario.Angela J.
El cliente no dejó un comentario.Angela J.
The young lady that set it all up was very efficient and very pleasant to deal with and when I took the Truck back again very on top of The procedure and very very pleasant to deal with she has excellent customer service skills and should Be recognized for her outstanding service I wish I could remember her name but she had bright orage coloured hair and it Truly makes her shine even more She is such a pleasure to deal withLisa B.
Pick up location was changed and incorrect. Had to travel to a different town to get the truck I had ordered.Susan M.
El cliente no dejó un comentario.Helen A.
I want to particularly commend the manager of the Napanee U-Haul outlet for his consideration and thoughtfulness. I will be needing to rent a truck again this coming May (we will be selling our cottage in the Kawarthas, and have twenty years' worth of stuff to move out of it). I look forward to dealing with the 77 Camden Road Napanee U-Haul outlet again.Michael K.
Original booking was made at Uhaul location (All About Signs -U-Haul Neighborhood Dealer -444 Milligan Ln Napanee, ON K7R3Z3). Owner indicated that they would have trailer for me at requested date and time. Showed up at date and time and gave me some story that one wasn't delivered but I could drive to Kingston (50kms away) to get one. They did offer me a truck as a replacement but more $ and $/km charge additional. No apologies or anything. Ended up going down the street to Camden Variety and they had what I was looking for and immediately helped me out. Camden Variety = A+! All About Signs = F!Tim F.
El cliente no dejó un comentario.Mitchell R.
El cliente no dejó un comentario.Harkanwal T.
I really needed this transaction to go smoothly, and it did!! Their store was great, too!!Johnathan G.
The customer service was horrible, they were rude, didn't speak a word of English. Could not get a word in. Would not recommend this place to anyone not even rats.THERESA-LYNNM W.
Amazing service would recommend to anyone who has to do the moving experience.Margo M.
El cliente no dejó un comentario.Alexander M.
Great staff... Professional and helpfulPaul P.
Hello, The location personnel, Kayla I believe, was outstanding. The equipment I reserved was not complete however. I reserved and did all online check in only to arrive for my trailer and fridge cart and there was no cart at the site. This fridge cart was mandatory for my move that day and forced me to make a second stop at another site to get a cart. The area rep facilitated this, but it should not have happened. When equipment is just taken by another site, the customer suffers. Through my arranged pick up times for my equipment off at my destination and had to make alternate arrangements for a heavy off load. JoeJoseph C.
El cliente no dejó un comentario.Nick L.
El cliente no dejó un comentario.Hanna V.
El cliente no dejó un comentario.Janet M.
El cliente no dejó un comentario.LLOYD K.
El cliente no dejó un comentario.MARKJOHN R.
Camden Variety was great no problem one problem get a phone call from kingston traffic u-haul informing me my truck would not be available in Napanee for pickup would have to drive to kingston called owner in Napanee said truck would be there 2nd time this has happened ?? DonDon F.
Great moving experience. ThanksDonna T.
The quoted rate be the same as the rate charged when picking up equipment. Quoted $149.00 taxes in, on the day of rental just over $200.00. It's a piss off.Ted C.
El cliente no dejó un comentario.Ellen M.
El cliente no dejó un comentario.DAVID F.
The reviews I had read weren't so good but my actual experience was excellent. The truck itself was clean and did the job very well.Eric P.
I was recurved by a living kind lady that looked after checking the van out and she was very helpful and friendly. I highly recommend doing business. That you for helping during my move.BRENNANA L.
El cliente no dejó un comentario.DOUGLAS R.
Employee was not very friendlyLeeanne B.
Don't pretend that your computer isn't working when I return a vehicle. It always works when I am starting a rental. Go out to the truck with the customer and right down the mileage, leaving and returning, and give a receipt when requested. I don't appreciate having to ask three times to get a receipt.Leslie S.
Too many issues to put into words. Very disappointed. Please contact me. 613 329 1980Jamie P.
El cliente no dejó un comentario.Anthony K.