Comentarios de los clientes para Camden Variety

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Camden Variety

Clasificación general:

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Joseph C.
Clasificación:

Hello, The location personnel, Kayla I believe, was outstanding. The equipment I reserved was not complete however. I reserved and did all online check in only to arrive for my trailer and fridge cart and there was no cart at the site. This fridge cart was mandatory for my move that day and forced me to make a second stop at another site to get a cart. The area rep facilitated this, but it should not have happened. When equipment is just taken by another site, the customer suffers. Through my arranged pick up times for my equipment off at my destination and had to make alternate arrangements for a heavy off load. Joe

Nick L.
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El cliente no dejó un comentario.

Hanna V.
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El cliente no dejó un comentario.

Janet M.
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El cliente no dejó un comentario.

LLOYD K.
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El cliente no dejó un comentario.

MARKJOHN R.
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El cliente no dejó un comentario.

Don F.
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Camden Variety was great no problem one problem get a phone call from kingston traffic u-haul informing me my truck would not be available in Napanee for pickup would have to drive to kingston called owner in Napanee said truck would be there 2nd time this has happened ?? Don

Donna T.
Clasificación:

Great moving experience. Thanks

Ted C.
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The quoted rate be the same as the rate charged when picking up equipment. Quoted $149.00 taxes in, on the day of rental just over $200.00. It's a piss off.

Ellen M.
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El cliente no dejó un comentario.

DAVID F.
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El cliente no dejó un comentario.

Eric P.
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The reviews I had read weren't so good but my actual experience was excellent. The truck itself was clean and did the job very well.

BRENNANA L.
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I was recurved by a living kind lady that looked after checking the van out and she was very helpful and friendly. I highly recommend doing business. That you for helping during my move.

DOUGLAS R.
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El cliente no dejó un comentario.

Leeanne B.
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Employee was not very friendly

Leslie S.
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Don't pretend that your computer isn't working when I return a vehicle. It always works when I am starting a rental. Go out to the truck with the customer and right down the mileage, leaving and returning, and give a receipt when requested. I don't appreciate having to ask three times to get a receipt.

Jamie P.
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Too many issues to put into words. Very disappointed. Please contact me. 613 329 1980

Anthony K.
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El cliente no dejó un comentario.

Andrew S.
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Uhaul customers are treated as third rate customers. You will be forced to wait until every other store customer is served first. What happens when a new customer enters the store? They continue to serve them first. If you're considering this location, be prepared to wait.

Brian A.
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Excellent

Larry M.
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El cliente no dejó un comentario.

Serge D.
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Excellent, friendly and competent service. No complaints at all. I would rent from this location again!

ROBIN E.
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El cliente no dejó un comentario.

George W.
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Very prompt check in on return of the rental unit. Parking spots are great and the store is very well stocked. The store owner was very helpful and professional.

hilary G.
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I am not happy with the service that I received. 1. Questions or need help? Call me. 613 354 6166 I called 12 times, starting at 7:38 a.m. to say that I would be late returning the van. No one ever answered the phone. 2. I was asked to estimate the # of kilometres that I would use. I guessed 200 The estimated cost of km plus $19.95 rental was $89.00 An extra $15.00 insurance was added to this for a total of $104.00 plus taxes and and environmental fee. Total $118.63. 3. I was 12 km over my estimation of km and I was 5 1/2 hours late returning the van. I expected to be charged an additional day at $19.95, an additional $15.00 for insurance, environmental fees, taxes and for the extra 12 km. 4. The estimate of $89.00 was for the 200 km. plus the rental of the van. If I went over the estimate, I would be charged an additional $.81 per km. 5. To simply double than $89.00 and then add on all the other costs, I find extremely annoying. A deal at $198.63? I think not. 6. And don't write on the contract that the customer will not be charged until the equipment is returned and the rental charges are calculated. It is illegal to make false claims. I was charged on the 18th when I rented the van and on the 19th when I returned it. I am not a happy customer.

Jim C.
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Use only when not available other places. Very busy location with numerous other businesses.

Sylvia C.
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Lady working was extremely nice and professional considering she was busy with other customers.

Mark C.
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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

Maria M.
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Workers were friendly, however very busy location and long wait. The equipment was not in good shape and had a very difficult time hooking it up. We had to finish the hook-up our-selves, as the worker left to go serve someone else.

James Y.
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El cliente no dejó un comentario.

Angela S.
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El cliente no dejó un comentario.

Stephen H.
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El cliente no dejó un comentario.

KEVIN N.
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El cliente no dejó un comentario.

Jennifer P.
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My experience with u haul itself was terrible, the store owner was great at Camden variety. I had a 26 foot truck booked for a month or so and then was told by u haul I had to pick up 45 min away from where I live which would be additional charges in km. Then I was told to call Toronto head office to arrange as there was no possibility of pick up in my location, after that I called Toronto location to see what I could book in Napanee, so she booked me a 20ft truck which was ok I guess, then the morning half hour before I was to pick up my U-Haul to start moving I get a call from Camden variety saying they don't have 20ft that they have a 15ft truck!!! Are u seriously kidding me right now, I have a 5 bedroom house to move like this is going to do, so then I was offered a tiny tiny trailer to go with u haul at a discount price, I understand it's out of the store owner hands but with u haul itself I'm very upset and disappointed with the service especially when you are here to make moving easier, well it only caused frustration and many times loading and moving when it could have been done with one trip with the original truck I reserved!!!! I certainly do not have anything positive to say about our experience.

Paul K.
Clasificación:

Transmission slipping. Receipt does not show total amount paid. The dealer is running too many businesses out of one cashier. Convenience store,laundromat,video games rental and uhaul. Takes way too long to check in and check out.

Richard L.
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El cliente no dejó un comentario.

Cory H.
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Quick and easy drop off

Brad G.
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Chains on trailer were broke had to fix it myself so i could tow it legally.

Ruby W.
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El cliente no dejó un comentario.

Danny H.
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Rental pick up and drop off were good. The process of renting a truck was awful. Mixed messages. No confirmation email as the booking agent did not confirm the spelling of my Name. Assumed pick up and drop off preferences without asking Wait time to talk to someone - overall it took 4 hours - a total waste of time

STEPHAN C.
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I was pleased to have the truck I requested available on time and on the date I wanted.

Heather H.
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El cliente no dejó un comentario.

Jim G.
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he was very friendly helpful. good customer skills.

Marion G.
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They were very helpful, friendly. Really nice people.. Thank you, will send anyone that needs a rental

STEPHEN L.
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Kim, at the rental location, was pleasant and helpful. Overall a good experience.

Kirk D.
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I dripped off the rental Thursday afternoon and the location did not close off the rental until Saturday am. This is unacceptable.

Mike B.
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Great place to rent a trailer

Jesse P.
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El cliente no dejó un comentario.

James G.
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El cliente no dejó un comentario.

William W.
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Excellent service by all !

BRIAN R.
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El cliente no dejó un comentario.

JOSEPH G.
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This location is busy between rentals and regular customers but they dont skip over one customer for another. While helping another lady with her uhaul rental 2 customers put back their purchases and left. Good place overall but can get busy

Eric Z.
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El cliente no dejó un comentario.

Robert M.
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They need to be able to park equipment themselves

Brad S.
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El cliente no dejó un comentario.

Devona W.
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The staff was friendly, however due to other reasons I can't go above below average on stars to recommend. The van smelled something between a farm yard with an underlying smell of cat urine, and cigarette smoke. In a non-smoking vehicle. Tire was soft had to drive to a gas station and top it up because they don't gave an air hose at the rental store. Not very convenient. I was desperate or I would have refused the truck and payment.

Joanne Y.
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El cliente no dejó un comentario.

Grzegorz M.
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El cliente no dejó un comentario.

Spring Dawn Lea I.
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Great experience, look forward to using this service again

Paul S.
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Very accommodating, laid back and informative staff. Clean truck and equipment. U-Haul and this agent were the easiest part of the move.

Garry M.
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El cliente no dejó un comentario.

Patrick M.
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El cliente no dejó un comentario.

Jake W.
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Had to call to change drop off location as it was provided again 20km out of the way and not a local location in my town. The location I did end up dropping of to in my town was very helpful when the app wouldn't allow photo to be uploaded to complete the return. The agent at the location said not to worry about it and he would finish it for me. Great service.

sean B.
Clasificación:

We rented a 26' truck for Saturday. We received a confirmation number and made our plans To move accordingly. We later received a call saying there wasn't actually a truck and were offered a cube van instead. This wouldn't work for the amount we needed to move. We were then offered another truck that we couldn't pick up until 430pm on the day we planned to move and we had to drive 20 min to go pick it up. We had to change our move day to Sunday and as a result lost two of the people lined up to help us. Not particularly happy about this experience

Andy N.
Clasificación:

Payment was a little messed up. Not locations fault, but I said No to the trip insurance and everything else Uhaul tried to sell & they still had at check out. Owner of store removed. FYI speedometer is in Miles, not KM, as I had my bill figured out before I returned the truck to make sure it all added up.. Overall, $41.00 for a rental truck to move my parents was great...

Tom S.
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El cliente no dejó un comentario.

Frederick P.
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At drop off, the staff were rude. The truck I received was not clean. It had snow inside the cab on the drivers seat and the windshield was extremely dirty on the inside.

Colin W.
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El cliente no dejó un comentario.

Shawn S.
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El cliente no dejó un comentario.

Shawn S.
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El cliente no dejó un comentario.

gabrielle W.
Clasificación:

The staff had no idea how to cash me out. The price for the kms were all over the place. They gave me four or five different quotes and when I returned the cargo van I had to fight them to double check the price. The van was muddy but it is winter so that is forgiven. The windows were covered on frost and the van was still covered in snow. I had to brush it off myself. I am grateful for the use of the truck but the staff were not trained well enough of procedure. I was also not given all the information on taxes to expect and different price packages when I rented the van. It would have been nice to know that that the ¢ per km goes down after the first 100 km. I could have used that.

roy L.
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El cliente no dejó un comentario.

David Z.
Clasificación:

Great service and price. Thanks.

Luke K.
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El cliente no dejó un comentario.

Frederick P.
Clasificación:

The back door of the truck was wide open when leaving and the truck had a miss when it was cold. The staff took a half hour for us to get our truck and purchased items (bubble wrap). I will not recommend this location to others who book online. Departing after our trip was over took for ever as well. I guess the sale of lottery tickets are more important than U-Haul customers. I will not rent from this location again.

dawn H.
Clasificación:

I hated that i couldnt confirm location or time of truck. Moving can have timelines and be stressful. Not knowing when and where truck pick up was going to be made it more stressful. Very unhappy with that. Pick up location had great service.

Alain N.
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We were being served by the same person who was working at the cash at the store and she kept going between us and other customers which prolonged the service quit a bit

Don D.
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El cliente no dejó un comentario.

gilbert M.
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El cliente no dejó un comentario.

IRENE L.
Clasificación:

Great service. Quick closing on delivery of vehicle and sloocing of contract.

GIGI F.
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No straps or moving blankets available. Not good

Andrew K.
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El cliente no dejó un comentario.

GEORGE K.
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El cliente no dejó un comentario.

Peter S.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

karne K.
Clasificación:

Confirmation link and site difficult unfriendly and difficult to navigate...both on my home computer and smart phone...I gave up!

donna H.
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El cliente no dejó un comentario.

Christine J.
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El cliente no dejó un comentario.

jim K.
Clasificación:

Truck was older, hard to steer and some shaking. Truck needed work or replacement.

Leo L.
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El cliente no dejó un comentario.

Rob B.
Clasificación:

Nothing. Great service all around.

Matthew A.
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El cliente no dejó un comentario.

Rod E.
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El cliente no dejó un comentario.

Petar V.
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El cliente no dejó un comentario.

Douglas F.
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El cliente no dejó un comentario.

Rick R.
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El cliente no dejó un comentario.

Coldin P.
Clasificación:

El cliente no dejó un comentario.

rob C.
Clasificación:

Convenient location, friendly staff

Ralph K.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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