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Dawn S
Customer Reviews for Cambridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steering wheel on truck was mounted incorrectly and not in line with wheels
Ryan TNo one was there on 10/8/23 at 7:00 PM
james mCatherine was very helpful. Rental of the hand truck made the such a difference in moving my daughter between apartments!
Catherine CGreat first time experience. I really appreciate the wonderful customer service. Keep up the good work! 🌞☝🏽😇 Thanks a million ~Namaste~
Linda TCustomer service was excellent. Thank her for service as well.
Gary Lmoving pads were not in truck despite having paid for them. I got sent to this location the day prior despite having reserved for Easton. location had poor cell service and was difficult to remote check-in
Stephen FNothing. It was a great experience. Mrs. Kat the lady who helped me was great as well. Thank you Mrs. Kat
Rhonda MThey called to address a poor and rude customer service their very department subjected me to but they turned out to be even worse in both aspects.
Cheikh DGreat service and truck was clean and ready to go.
Connie HUse less technology. Things seemed to work faster the old way show my ID and the representative type in my information.
Monica BI thought I had a reservation at the Mt. Holly location. I walked there and found out I was set up at the Leonard's Lane location which was a long way from my location and had to get a taxi.
Vincent MNo VERY HAPPY. Great customer service Friendly HELPFUL.
WILLIAM AI was initially sent to a location that didnt have a truck so I had to call the uhaul help line 2 times to get through to a person because the automated system hung up on me. The second location set up my contract with no specific drop off because we were not sure which uhaul location was closer. Then uhaul tried to charge me a a wrong location fee even though my contract I had in hand had no location on it. I was on hold for over 3 hours trying to talk to someone because the automated service kept hanging up on me. I am more than livid with the whole situation.
SAMUEL CFriendly & personal service at this location. No improvement necessary.
GLEN HAwesome experience
robert jGreat Customer Service!
RONALDEUGENE HPerfect service
SOLIMAR VA few more trucks that's the only thing I can think of
William BThe ladies who work at this location are very friendly and accommodating.
Della KIt was a strip mall parking lot after hours.
Harry SGreat customer service!
TAMMY WFriendly and welcoming customer service
Tammy WGreat customer service
Tammy WMichelle was such a nice and pleasant person who went above and beyond trying to make up for the disaster I encountered at the Washington Street, Cambridge, Md facility picking up a 20' truck. She was efficient and very helpful!! She should be commended for a great easy business experience! I want my insurance costs reimbursed as I have a State Farm Umbrella policy and have more coverage that needed and this charge was not necessary!!!
Diane G