From start to finish, our experience was excellent. Easy too!! The gentleman who greeted us when we arrived at the pick up location was terrific. So helpful! I would recommend renting a UHaul from this location. Great experience!
Susan R
Customer Reviews for Caldara And Sons Contracting Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop being so stingy with money. A 60$ purchase went to 75 for a very small amount of gas.
Jasmin GStaff at Caldara and Sons were great. Very helpful and made process super easy. Vehicle was ready to go, clean and no issues. Mobile check in was smooth as well when I returned truck
Scott BI was extremely satisfied with the service that was rendered.
Thomas MThe team was great!
christopher hHolly and the team there are great! I’ve rented out the trailer a few times and always greeted and feel welcomed!
RENE CTruck had damage. And looks like uhaul charged the wrong card which is ridiculous being I took the time to enter all the information of a different card but card on file was just charged. Terrible
JUSTIN TEasy pain free experience
Anthony PVery easy and quick return process
Cathrine CI originally wanted to rent from the Medford location. I was told I was not able to rent for multiple days over a weekend so vehicles are available for other customers. This is unfair to me as I booked a two-day rental at almost $500 and had to travel additional distance out of my way to obtain the vehicle. Although the location I picked it up from was fantastic and I would use that location again, it was not convenient for me at all. In the future it would be nice if I could use the location of my choice that had the equipment available instead of seeing the equipment sitting waiting for a customer of the entire weekend.
MJ MNothing. The people at that location greeted me with a smile. Pleasant to deal with and very helpful. Wasn't my original location and went over and above to help me out with all the confusion.
barbara lAll the staff was so friendly I love it I never seen nothing like it. You guys went above and beyond. May God bless you. My name is Jesus Diaz I’ll be back to rent cars from you guys.
jesus dNon love drop off key 🔐 box .
Michael FDo not be rushed to take truck without proper review to verify preexisting damage.
JORDAN STruck was ready when requested. Very good staff.
Angelo CThe company handling the rental was friendly and really made sure the truck was in good shape before I drove it off. A+ all around.
Matthew MJust keep up the good work
DAVID BExcellent location. Quick and friendly. Took time to hook up equipment and explain
Daniel SHonor the agreement. I was charged for things I did not order online and U-Haul would not work with me. Horrible service.
William RVery professional
stanley rThe brakes system warning was on from the beginning and it was a rainy day, the truck slipped a lot. It felt unsafe. They should have taken care of that before renting the vehicle, it would be a liability.
Cathy MThe windows did not go down in the cab, otherwise the van was excellent. it rode great and was very comfortable.
Michael DExplaining the return process better fo when the office is closed. I was unaware that pictures would be needed I return keys in to the lock box no then went to link to return truck.
Lyn FGreat customer service. Great staff. Thank you
harry hStaff was friendly and helpful
Patrick RBe accurate on fuel when leasing out vehicles. I returned vehicle with half tank of fuel. It had a 1/4 tNk when I received it.
Kevin LStay true
Sterline PThe check-out and check-in process was very easy and quick. The staff is professional, courteous and helpful. The equipment was clean and well maintained.
Anne MI am not a fan of the validating process on site though. I had to stand in the cold rain for 10 minutes clicking and going through and waiting then I had to call Uhaul to help me and finally I was validated and was able to get the key. The validation process should happen before pick up,
Jessica SEveryone was professional and courteous.
Rebekah TI had a hard time getting the pictures you wanted because I locked the truck up and put the keys in the box other wise It was good thanks
Kevin LEasy peasy. Truck was picked up at 5am. Plainly visible and place to park your personal vehicle. Truck was 3/4 full, clean, and ran well. I would recommend this location for ease of service.
Michael LNot a thing. The location is so convenient and the staff is so friendly and accommodating.
Robert KIt gooy
Maxis JThis was the cleanest, best run uhaul truck I’ve ever rented, the office was clean and the staff was super friendly a d helpful.
Raina GCaldara was very good to work with. Very organized and professional. I will use them again and recommend them.
Gerard CVery friendly and attentive staff
David RI guess that some of the personnel at this location don’t know what they are doing , when I checked my bank account later on the evening my account had a zero balance, they took all my money , now i have to go back to the site and to the bank and dispute the charges
Anibal BCustomer service was spectacular .
Patrick PGreat service
Harry MVery quick and easy process! Staff was great. Would definitely use them again and refer friends.
JANINEFRANCES DThe woman that was at the desk when we got there to pick up was super sweet & efficient. Pricing it a bit high at $1.90 a mile so prob wouldn’t rent again for that reason.
Karin KThis was great. The van was so clean and the process was so easy!! I’ll only be coming here from now on!
Samantha RHorrible!!!!! I needed to rent 10 vans for corporate use. The experience was horrific from the point of reserving the vehicles to returning. I've never seen a company as poorly organized as U-haul. It took hours to reserve the vehicles. When the reservation was finally submitted it was canceled the day of pickup. We had to waste additional time to reserve the vehicles again. The reason they canceled the reservations was that they didn't want to give up all vans from a single location. We had to drive across 5 different locations to pick up the vans. On top of that the rep was extremely rude. The vans are overpriced and you can get a much better deal with other companies (Hertz). When we returned the vehicles we were overcharged for late drop off plus other charges. Lastly we could not get a receipt for our rentals. We gave over $20k in business to Uhaul in November and December. We will never rent from you again!!!
Joseph PKeep it up
Michael ABe more responsive on the HMI (phone pick-up) at the pick-up location. uhaul should let customers know (during booking) that the phone service pick-up can takes a certain time (more than one would expect). I waited over 30 minutes for "approval" to get access to the key. I was approved to rent the vehicle when i booked it and as such was annoyed to wait at the pick-up location w/o any feedback for 30 minutes. This 30 minute wait caused avoidable delay to my schedule and frankly reflects very poorly on u-haul. In short, this (bad customer service at central booking) is what i will remember about renting a u-haul vehicle.
Peter RVery nice pick up location. All couldn’t have been better.
Keith M