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KATHLEEN K
Customer Reviews for Caldara And Sons Contracting Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The van I rented was smelling very bad and I was charged 15.00 for gas for driving 6 miles . I returned the van in less then 1 hour I would never rent from U Haul again
SHABEHRAM KNeed to improve app as it wouldn't accept my pictures.
Somer KNice people!! Very efficient!!! Will definitely use again!!! Gracias
GLENN DMet me at door got unhooked quick and pleasant
Erhardt OExcellent customer services and professional staff.
THOMAS RYour app sucks! It's too slow, requires internet or cellular, freezes up, resets and starts over frequently. I hate it! I intentionally chose a location where I could check-in at the desk with a clerk and avoid the hassle but the app screwed that up too and allowed a desk check in at a location without a U-Haul employee present. Very inconvenienced! Missed my appointment because of app delays! Fix this please!
Carlos BFrom pickup to drop off it was seamless
JOSEPH LI had the absolute worst Uhaul experience. After my location, time and truck choice were all changed the day before my reservation, I discovered that I was unable to pick up the vehicle when I needed it, even after I was reassured by the location that it wouldn't be a problem. After being on hold for over 40 minutes, I was finally assisted by Dyna. She was very helpful in changing the pickup time. Once we got the new location with the new time of 9am, it then took an additional 30 mins for a Uhaul representative to contact my husband for verification. In addition, the truck I was given wasn't big enough to accommodate my needs and made it very challenging to load. My original reservation was for 7:30, we left with vehicle at 9:30. I was given a 9 foot van when I reserved a 10 foot. I am a very unhappy customer.
Anastasia AI've got the 15 foot long box truck. It was terrible to drive. Every time I've turn the. Wheel it's sound it like it was go o brake down and. And on the highway the truck struggle. To make shift gear change. It was terrible
nelson aGracias
DAWOOD KThe dolly and moving blankets were not in the van
Lauren Beveryone at this facility was extremely helpful and very friendly thank you for great service
Mary FGreat service and reliable truck rental!
Cristian VFrom start to finish, our experience was excellent. Easy too!! The gentleman who greeted us when we arrived at the pick up location was terrific. So helpful! I would recommend renting a UHaul from this location. Great experience!
Susan RStop being so stingy with money. A 60$ purchase went to 75 for a very small amount of gas.
Jasmin GStaff at Caldara and Sons were great. Very helpful and made process super easy. Vehicle was ready to go, clean and no issues. Mobile check in was smooth as well when I returned truck
Scott BI was extremely satisfied with the service that was rendered.
Thomas MThe team was great!
christopher hHolly and the team there are great! I've rented out the trailer a few times and always greeted and feel welcomed!
RENE CTruck had damage. And looks like uhaul charged the wrong card which is ridiculous being I took the time to enter all the information of a different card but card on file was just charged. Terrible
JUSTIN TEasy pain free experience
Anthony PVery easy and quick return process
Cathrine CI originally wanted to rent from the Medford location. I was told I was not able to rent for multiple days over a weekend so vehicles are available for other customers. This is unfair to me as I booked a two-day rental at almost $500 and had to travel additional distance out of my way to obtain the vehicle. Although the location I picked it up from was fantastic and I would use that location again, it was not convenient for me at all. In the future it would be nice if I could use the location of my choice that had the equipment available instead of seeing the equipment sitting waiting for a customer of the entire weekend.
MJ MNothing. The people at that location greeted me with a smile. Pleasant to deal with and very helpful. Wasn't my original location and went over and above to help me out with all the confusion.
barbara lAll the staff was so friendly I love it I never seen nothing like it. You guys went above and beyond. May God bless you. My name is Jesus Diaz I'll be back to rent cars from you guys.
jesus dNon love drop off key 🔐 box .
Michael FDo not be rushed to take truck without proper review to verify preexisting damage.
JORDAN STruck was ready when requested. Very good staff.
Angelo CThe company handling the rental was friendly and really made sure the truck was in good shape before I drove it off. A+ all around.
Matthew MJust keep up the good work
DAVID BExcellent location. Quick and friendly. Took time to hook up equipment and explain
Daniel SHonor the agreement. I was charged for things I did not order online and U-Haul would not work with me. Horrible service.
William RVery professional
stanley rThe brakes system warning was on from the beginning and it was a rainy day, the truck slipped a lot. It felt unsafe. They should have taken care of that before renting the vehicle, it would be a liability.
Cathy MThe windows did not go down in the cab, otherwise the van was excellent. it rode great and was very comfortable.
Michael DExplaining the return process better fo when the office is closed. I was unaware that pictures would be needed I return keys in to the lock box no then went to link to return truck.
Lyn FGreat customer service. Great staff. Thank you
harry hStaff was friendly and helpful
Patrick RBe accurate on fuel when leasing out vehicles. I returned vehicle with half tank of fuel. It had a 1/4 tNk when I received it.
Kevin LStay true
Sterline PThe check-out and check-in process was very easy and quick. The staff is professional, courteous and helpful. The equipment was clean and well maintained.
Anne MI am not a fan of the validating process on site though. I had to stand in the cold rain for 10 minutes clicking and going through and waiting then I had to call Uhaul to help me and finally I was validated and was able to get the key. The validation process should happen before pick up,
Jessica SEveryone was professional and courteous.
Rebekah TI had a hard time getting the pictures you wanted because I locked the truck up and put the keys in the box other wise It was good thanks
Kevin LEasy peasy. Truck was picked up at 5am. Plainly visible and place to park your personal vehicle. Truck was 3/4 full, clean, and ran well. I would recommend this location for ease of service.
Michael LNot a thing. The location is so convenient and the staff is so friendly and accommodating.
Robert KIt gooy
Maxis JThis was the cleanest, best run uhaul truck I’ve ever rented, the office was clean and the staff was super friendly a d helpful.
Raina GCaldara was very good to work with. Very organized and professional. I will use them again and recommend them.
Gerard CVery friendly and attentive staff
David RI guess that some of the personnel at this location don’t know what they are doing , when I checked my bank account later on the evening my account had a zero balance, they took all my money , now i have to go back to the site and to the bank and dispute the charges
Anibal BCustomer service was spectacular .
Patrick PGreat service
Harry MVery quick and easy process! Staff was great. Would definitely use them again and refer friends.
JANINEFRANCES D