The u haul I rented and was given the keys for, was not present.I went to leave and could not find it. After a little investigation, they discovered it had been stolen during the night. They worked it out with another truck and I was on my way shortly afterward. They were very helpful and professional.Troy V.
Customer Reviews for Calcutta Ace Hardware
(Distribuidor de U-Haul del vecindario)
East liverpool, OH 43920
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 7 p. m.
- Dom.: 9 a. m. - 4 p. m.
- 7/4/2022: 9:00 a. m. - 5:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Issue it was pricing and wanted to give me a truck that had no gas in it. I had to go to that location because they had none in New Castle Pa. Who wants to start moving at 11am ? The truck in new castle we wouldn't have been able to get it till at least 11am: I am hoping I never have to move again:Michelle C.
Place was not Professional the truck with stickyArica D.
El cliente no dejó un comentario.Mark M.
Complete transaction was flawless.DUSTIN S.
El cliente no dejó un comentario.Bonnie H.
El cliente no dejó un comentario.Lee B.
El cliente no dejó un comentario.WILLIAM B.
While this local agent did a superb job handling our reservation, corporate UHaul provided a deplorable service, including conversing with the local agent, which caused major delays for our day. I can't speak negatively about the local agent because they did everything they could to provide incredible service.Albert R.
My original pickup was transfered to another site. The new site didn't have my rental available. I ended up with a 10ft that they couldn't Give to us right away because of an issue from the previous person. The lady did her very best to accommodate the issue. Just not happy with how it happenedautumn R.
We were charged for extra miles and gas but we didn't go the miles they said we did and we also brought the truck back with more has than it had when we got it.Bradley A.
El cliente no dejó un comentario.Tammy C.
El cliente no dejó un comentario.Arthur S.
I never received an email stating I returned the trailer. I would like to have one for my records. email@example.comBill T.
Try to make sure the truck is cleaned out before rentingROBERT P.
El cliente no dejó un comentario.Sarah Heather Pl C.
The young lady that checked me in and got me on my way could not have been more helpful and friendly. She was a true delight!John S.
Check the miles before and after every use. They tried to charge me for going almost 100 miles when I went less then 20. I only had the u haul for an hour took it at 2:30 brought it back at 3:30. The problem was fixed but it took an hour to resolve the issue.Kyla C.
El cliente no dejó un comentario.Kevin C.
Waited over 30 minutes to get receipt after returning the trailer. I left before I could get the receipt. Then I was charged more than for some resaon.Kasey A.
Make sure you get the upgraded flip lock hitch, and not the knob type.Jim A.
Was charged for fuel twice i pit the gas back then got hit with the fuel charge anyways. Then when called none would help me with this issue being charged 80 dollars for 7 hrs and charged double for fuel is not acceptableterrence B.
El cliente no dejó un comentario.Apachjoe C.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Todd H.
The inside cab and the cargo area was full of dried mud.Daniel A.
It was dirty in the cab.Patricia M.
The customer service at this location was not great. Felt like I was a bother renting a uhaul and not an ace hardware customer. No fault of uhaul.Cody R.
El cliente no dejó un comentario.Steven S.
Should sweep or blow van out between rentals. Also- change photo of where keys are to be found for this location. I was looking all over vehicle and the key was in a box next to the business's front door.JAMES F.
Mileage charge is a little excessive !!JEFFREY T.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Melissa A.
I requested the rental weeks in advance and still had to drive 20 minutes one way to pick up the truck and 40 past that to pick up the trailer after the first location said the regional manager was just at both locations and could have brought it to a single pick up point. I was also told I would receive a free months storage and when I got to the location (Which was not the drop off point but the address I was sent via email and text) was told the storage reservation was made in Ohio, where I picked up the truck, and not South Carolina, where I was dropping off, after specifically telling the woman handling my reservation on the phone that I needed a unit in South Carolina. The facility in SC had no available storage and was not interested in helping me, they told me to call the 800 number and moved onto the next customer. After 2 hours I was told I could use a ubox which I won't be able to access until I remove my things from storage. Additionally, my papers stated my drop off Point was on Cashua drive, after I left the facility on Irby St.. the manager called asking where I took his truck and I had to explain to him that his desk attendant told me I couldn't leave the truck there, then bring it back to them. This has been a complete nightmare from start to finish and I will never use, nor will I recommend, u-haul to friends or family. U-HAUL? U-FAIL.Cassandra R.
Ace Hardware in Calcutta Ohio didn't give me everything I paid for and then tried giving me dirty blankets and only 2 and I paid for 12. I paid for dollies didn't get them. I need reimbursed!!Dominique P.
Over charged by over 600.00David G.
Very quick and easy , nice newer trailer.DOUG C.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.edward K.
What you could really do is keep our reservation local, and not an hour from our home! We scheduled April through October at the beginning of every year, but yet we have to fight to get the location we want, or keeping the type we have reserved. Sending us an upgrade for a piece of equipment that we CAN NOT use is worthless.SMILEY RAY M.
Our pickup location and drop off location were changed 2 hours before pickup. This was VERY inconvenient to us as we booked it online for our convenience. Why have it to book online for customer to chose if you will change it to be convenient for the business???Michael K.
El cliente no dejó un comentario.Karl Z.
It was completely adequate in every way.Margaret D.
El cliente no dejó un comentario.MIKE G.
Got no paperwork on anything. The receipt from transaction shows I agreed to the contract when I didn't even sign anything. I thought the truck was going to break on us. We paid $160 in a deposit and was told we owed all most $50 more. I will never go thru this uhaul location again.Lachelle M.
Customer service was excellent. However equipment was not hauling off upon return. Had to use tech support to finally free my car off.Shamsul I.
El cliente no dejó un comentario.Christine C.
You charged me nearly double when I returned it the same day with your own check-in service. Not recommending this service to anyone again.Robert W.
Inside box had trash in it and a dolly i never rented and the glove box has green moldy donuts in it. The left rear tire is also balled. Will get truck from somewhere else for now onralph J.
I recieved the truck & took it to the location where 7 of my friends met me to empty an appartment! When i went to open the back i could not because it had a pad lock on it! I called tru value & they told me to return it & they would cut lock off, which they were unable to do! They did contact last renter and got the code to unlock! This took a ton of time off of my buzy schedule & my friends schedule! They did knock off the milage from appartment back to tru value but offered nothing for time for thier mistake! Im not blaming one person or tru value but uhaul for not making this right!!RHETT M.
El cliente no dejó un comentario.Kandice E.
El cliente no dejó un comentario.James M.
Dont email surveys to people, which makes their phones blow up, at 11pm at night. Especially when people have to get up at 3am. It's extremely inconsiderate, and really fucking annoying.Jim C.
We were scheduled to pick up our struck in Steubenville. We called the located a few dads ahead of time to confirm he had out truck and car hauler. He was rough with me and said yes he did and did not want me to keep on asking. I told him our whole family was moving to grad school and this truck was for our son's house and our car. The morning of our pick up we were told he did not have either and we would need to drive from Steubenville to East Liverpool to pick it up. We had the moved plan several months in advance. My son's college graduation was the next day and we needed everything to work out just perfect. Then when we got to East Liverpoll they did not have any blankets. We end up missing the night before my son's graduation mass as we had to drive to another location to get blankets. Then on the drop off day the Cincinnati location called and said he had us as dropping off at eleven? I explained to him we had just left Steubenville and would be dropping it off by 11:00 PM. It was a nightmare!James D.
Your application that requires me to take a Photo of my Drivers License does not work on my Android Cell Phone. It says, "OUT OF MEMORY". But my cell phone is NOT "out of memory". I even deleted a couple of PHOTOS ( I have less than 10 ) and tried again, I still get "error - out of memory". Your APP has a problem, get it FIXED. Also, I called 15 - 20 U-haul locations within the 44460 zip code area and 90% of the locations did not even answer their telephone!!! It appears that only True-Value actually cares about the customer. These other so-called "dealers" are essential useless and are giving U-haul a very bad reputation ...GREGORY K.
El cliente no dejó un comentario.Wendi D.
El cliente no dejó un comentario.JIM L.
Took 3 people, almost 45 min or more...had zero (0) blankets when reservation was for 4 dozen,,,,ended up charging me $1 for 6 blankets which never existed. you owe me $1.Chad C.
El cliente no dejó un comentario.Randall S.
El cliente no dejó un comentario.michel J.
Be sure trailer is swept out before next rental. Otherwise a good experience.friendly staff. Good equipment.Eugene H.
Check truck before selling service to customerDustin S.
El cliente no dejó un comentario.Aleisha S.
El cliente no dejó un comentario.Robert H.
I drove the U-Haul 80 miles the truck gets 10 miles per gallon simple math says I should put 8 gallons of gas into it. So, I do. When I turn in the truck I get charged an extra $20 for two gallons of gas. So, I bought the protection plan that says if you run out of gas. They will fill you up with two gallons to get you to a station. I was told I turned the truck in so, even though I turned it in two hours early I could not go back out and put more gas in. I would have to call U-Haul to fix the problem. U-Haul has created a great business model to make sure to get every dime and more from their customers.matthew M.
El cliente no dejó un comentario.Tessa S.
Bigger signage out front to let you know the location (it was inside of an Ace Hardware store).Jerry L.
El cliente no dejó un comentario.TONYA M.
El cliente no dejó un comentario.BRANDI H.
El cliente no dejó un comentario.RALPH W.
Thank you these trailers are the best in your fleet and so helpfulRobert H.
Employees were all helpful and friendly.Greg P.
El cliente no dejó un comentario.robert H.
I just will never rent a dully from u-haul ever again the 94 Ford ranger would not fit on it so I rented it for no reason I had to go borrow one from a buddy cause yours was welded and couldn't adjust it and couldn't back it up cause you could not lock it in placeLESTER R.
El cliente no dejó un comentario.Frankie B.
El cliente no dejó un comentario.John D.
I recently rented a moving dolly to go up one set of stairs and then up another set of stairs when we got to the house the moving dolly has two rubber belts on the back that lets it slide up and down steps There was only one on it which made it very difficult To useCHARLES B.
El cliente no dejó un comentario.Heath M.
This location was extremely helpful.Richard S.
El cliente no dejó un comentario.trisha A.
El cliente no dejó un comentario.Marcus W.
Had to go 40 minutes out of the way to pick up, when there was a local location in my area. Not just one but 2 uhaul locations in my area. Only after complaining I received $30 off the already high priced enclosed trailer.NATHAN P.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.marc R.
El cliente no dejó un comentario.SARAH LYNN M.
Total satisfactionlisa D.
Offer veterans discount. Update your one-way policy. It should not cost 3 times as much to rent this way versus returning the equipment to the original rental location. This makes no sense at all.KYLE B.
I returned the truck at 6:55 pm on the 19th. Store employees told me they could not help me as the computer system was about to go offline at 7pm. They instructed me to just drop the key in the box outside and it would be handled in the morning. I dropped the key and then next morning I was charged an additional $20.45 for not returning the truck. I dispute the extra charge as the truck was there prior to 7pm on the 19th. I replied to a follow up email and have heard nothing. I feel I have been overcharged and want reimbursement for the $20.45 that I shouldn't pay been charged for. Please have someone contact me concerning this.Tom M.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.jeffery S.
The Manger was Ignored.....the sales person who was doing the return didn't know what he was doing and had to call uhaul to do a return......Jeff S.
El cliente no dejó un comentario.Joanna P.
There is nothing I can think of. The store was easy to deal with and helpful. The U haul truck was clean and in great condition.Jason P.
No improvements needed. This is the third time I've used this location. Great experience every time !!DEBRA O.
El cliente no dejó un comentario.Mike J.
Make sure the rented items (dollies, etc.) are actually provided. Do not rely on only two mediocre user pictures to determine cleanliness. The vehicles should be checked and cleaned. The location was okay minus having to find the vehicle then walking a long way around to the front door of the building and then clear to the back once inside to obtain the key. I thought through the pandemic this was curbside pickup, but it was far from it. Very misleading and inconvenient. Drop off was better, but again the vehicle placement and the Dropbox for keys were again behind the building for one and at the front door entrance for the other.David E.
El cliente no dejó un comentario.Kelly B.
All was good thanks 🙏Eugene G.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Linda B.