Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve the app. I was trying to use the it to drop off the trailer and it wouldn’t load the instructions.
Clark Sutton
Rating:
5.0
Nothing I can think of at this time
Gene Hawkins
Rating:
5.0
Customer did not leave a comment.
Sheryl Lefevre
Rating:
1.0
Customer did not leave a comment.
Siu Tung
Rating:
5.0
Customer did not leave a comment.
SHANNON ROOF
Rating:
3.0
Customer did not leave a comment.
JASON MOODY
Rating:
5.0
Customer did not leave a comment.
SANDRA PICO
Rating:
5.0
Customer did not leave a comment.
SANDRA PICO
Rating:
5.0
Customer did not leave a comment.
Meshelle ESwift
Rating:
5.0
Customer did not leave a comment.
Meshelle ESwift
Rating:
3.0
Customer did not leave a comment.
DAVIS CCA
Rating:
5.0
This location was awesome! They were very nice, helpful, and it was easy to drive into with the trailer attached! They assisted me by taking the trailer off and made sure I had my adapter for the lights before I left, I didn’t even have to get out of the truck. Wonderful people! Would definitely recommend.
Bailey Bush
Rating:
5.0
Very professional and helpful
Celeste Shields
Rating:
5.0
Keep on keeping on.
Stephen Austin
Rating:
5.0
Customer service was great
David Norton
Rating:
4.0
Ask the customer if they need extra time added to the contact before returning the trailer. It can make u-haul more money.
ELVIN ULLRICH
Rating:
4.0
Customer did not leave a comment.
Broderick Bumpass
Rating:
5.0
Hoby was very helpful, explaining the contract, asking if we had anymore questions
Mia Johnson
Rating:
5.0
Customer did not leave a comment.
Elizabeth Martin
Rating:
3.0
Customer did not leave a comment.
Andrew Wiggins
Rating:
5.0
Awesome easy tow dolly bring my suv to home safety
Seth Allen
Rating:
3.0
Customer did not leave a comment.
Zachary Epperson
Rating:
5.0
Customer did not leave a comment.
Patrick Boudreau
Rating:
5.0
Customer did not leave a comment.
Don Pinkerton
Rating:
4.0
Customer did not leave a comment.
Richard Jansen
Rating:
5.0
Customer did not leave a comment.
James Shelton
Rating:
5.0
Customer did not leave a comment.
matthew traylor
Rating:
5.0
Customer did not leave a comment.
trina smith
Rating:
5.0
Hoby gave us excellent service
David Jackson
Rating:
5.0
Everything was great
Michael Beck
Rating:
5.0
Customer did not leave a comment.
Tiffany Guarnieri
Rating:
5.0
Customer did not leave a comment.
Tia French
Rating:
5.0
Customer did not leave a comment.
Bernard Lane
Rating:
1.0
Maybe don't waste our time having to wait around just to be seen when we had an appointment to pick it up. It would have been different if they were busy or only had one person working but there was at least 3 men behind the counter and only one customer before us who was already being tended to by someone. Then have us drive all the way back when we already stated we are in a hurry because you forgot to load the dolly we paid for. No boxes were available either for the bundle prices listed on the UHaul website nor was the actual size of uhaul I wanted. Had to settle for the 15ft. I expected more for the price I paid. When we returned it, the man claimed he wasn't responsible for the UHauls either and rudely stated we would just have check our charge later on our account. We were already stressed with our move, we had less than two days to move while both my fiance and I work seperate schedules and no help with moving and had our fair share already with surprise expenses. My intention of purchasing a UHaul was to help lessen our stress of moving but it just created stress.
Desirea Coon
Rating:
5.0
Customer did not leave a comment.
Malcolm Hutchinson
Rating:
5.0
Customer did not leave a comment.
Robert Rodriquez
Rating:
5.0
Customer did not leave a comment.
Malcolm Hutchinson
Rating:
1.0
It was a total disaster with UHaul. No help, app is ridiculous, where to take van was the topper. Price...outrageous.
Ron Hinkle
Rating:
5.0
Customer did not leave a comment.
Gene Hawkins
Rating:
5.0
Customer did not leave a comment.
Radio Shop
Rating:
5.0
Customer did not leave a comment.
Cherree Paul
Rating:
5.0
Hoby explained everything to us, asked us if we had any questions.
Sue Ball
Rating:
5.0
Made the process very easy.
Kylie Stevenson
Rating:
5.0
Very professional.
ALVIN FABRE
Rating:
3.0
The trailer was filthy! We had to clean it before we could load anything.
Tina Herndon
Rating:
5.0
Hoby was very professional, explained everything
beverly terrill
Rating:
4.0
Customer did not leave a comment.
Donna Flynn
Rating:
5.0
Friendly, efficient, in and out and on my way in a timely manor.
Chris Pack
Rating:
5.0
Customer did not leave a comment.
Zing Xiong
Rating:
5.0
Customer did not leave a comment.
Wendell Payne
Rating:
3.0
Roof leaked, boxes got wet.
Luke Jones
Rating:
5.0
Customer did not leave a comment.
tammy rogers
Rating:
5.0
Customer did not leave a comment.
joe martenez
Rating:
5.0
Customer did not leave a comment.
Randy Fletcher
Rating:
5.0
Customer did not leave a comment.
Henrietta Brawdy
Rating:
5.0
Customer did not leave a comment.
Ronald Hester
Rating:
5.0
Customer did not leave a comment.
John Williams
Rating:
3.0
Customer did not leave a comment.
Erica Johnson
Rating:
5.0
Customer did not leave a comment.
Romona McMillan
Rating:
4.0
Recently rented a trailer for a move from California. Completely different experience. This location the personnel were knowledgeable, friendly and most importantly PROFESSIONAL. The Holdenville location was a polar opposite experience. Will rent from the Seminole location again
Allan Scott
Rating:
5.0
Customer did not leave a comment.
Jeneva Bryant
Rating:
5.0
Keep up the good work
Leon Miller
Rating:
5.0
Friendly staff. Very helpful.
Chris Braun
Rating:
5.0
Customer did not leave a comment.
Stuart Osborn
Rating:
5.0
Nothing in my opinion!
Patrick Rawls
Rating:
3.0
Customer did not leave a comment.
MICHELLE VAUGHN
Rating:
5.0
Customer did not leave a comment.
Jessica Rocha
Rating:
5.0
Customer did not leave a comment.
Jesse Burton
Rating:
5.0
Customer did not leave a comment.
JOHNNY STARNEN
Rating:
5.0
Customer did not leave a comment.
james wolf
Rating:
5.0
Customer did not leave a comment.
Tammy Huff
Rating:
5.0
I rent from this location frequently. They are always beyond professional.
Dave Hanson
Rating:
5.0
Customer did not leave a comment.
Jerry Sutton
Rating:
3.0
Customer did not leave a comment.
Jeff Bellers
Rating:
5.0
Very helpful and knowledgeable.
Terry Hardy
Rating:
5.0
Customer did not leave a comment.
Larisa Wriston
Rating:
3.0
Maybe inspect the vehicles cleanliness before assigning it to a customer. I received the vehicle with a sticky residue on the seats and the tow space unswept.
Ryan Cloud
Rating:
5.0
They were thorough hooking it up and testing equipment before allowing me to depart. Well done will use them again next week.
Albert Carinio
Rating:
5.0
Customer did not leave a comment.
Nate Greening
Rating:
3.0
The drop off location closed at noon. Called the 1-800 number and they said drop the trailer anyway. Take a picture. Seems like someone could have come along and stolen it after we dropped it off.
Karen Mitchell
Rating:
5.0
Customer did not leave a comment.
James Wingert
Rating:
5.0
Customer did not leave a comment.
Trace Ripple
Rating:
5.0
Customer did not leave a comment.
hollis morris
Rating:
5.0
Customer did not leave a comment.
David grant
Rating:
5.0
Customer did not leave a comment.
Anthony Cheatham
Rating:
5.0
Customer did not leave a comment.
Retta BRAWDY
Rating:
5.0
Great Service friendly people,
Eugene Biller
Rating:
5.0
Customer did not leave a comment.
Herb Glover
Rating:
5.0
Customer did not leave a comment.
Gene Hawkins
Rating:
4.0
Read the gas gauge on the truck higher than it was at 3/8 instead of 1/4 tank. I should have contested it but was in a hurry