Great service
Wilfredo M
Customer Reviews for Cajalco Temescal Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no parking space. I got charged for the fuel, even though I filled it
sameh mGood Bussiness
Reginald JSame great service
kimisha RI could not fill up the yruck because it has a gas line leak. When I was at the gas pump filling the truck, gas started pouring on the ground. I looked under the truck and it seems the Jose clamp for the gas line may be loose.
Peter MThe lady was nice and respectful and told me to save my gas receipt and they will all be reimbursed under the flat rate fee I left the truck with more gas than what I received it in and was asked why didn't I put a full tank of gas in the truck but when I received the truck it was just above a quarter of a tank of gas and the dude argued with me about how much gas was in the truck he also did not reimburse the gas like the lady said they would. Definitely would not recommend this place for U-Haul.
Luke LCustomer Service was great and will definitely go to this location again
Eddie GThanks
Paul LBoth employees on checkout and on the return were awesome!! Very friendly, professional and helpful. Would definitely rent from here again. Thank you again for a smooth transaction.
KIMBERLY RFix the U-Haul app. Very frustrating
John NNot a thing to improve! Madison and Lorraine were so helpful and went above and beyond to help us!! Thank you again for all your kindness, Kasey Brennan
Kasey BThe staff was great
Denise JPick up truck had flat tire 1/2 mile down road after picking up.
PETER BComputer glitch at drop off. Spent about an hour trying to figure out how to return the truck and return the keys. Finally called another U-Haul and they explained that the whole system was down. Would’ve been nice if there would’ve been a number posted for such problems.
Sharon GStaff was amazing. I’m very pleased.
DANNY RTodo muy bien muchas gracias por su Buen Servicio 👌😊
Samuel GMadison did a great job!
John BThe self serve is difficult. You don’t get any reception at this location making it close to impossible to have a smooth experience for pick up and drop off. The app is very glitchy .
Naetocka PVery very very very good
Samuel GIf you are picking up a vehicle there is no parking area to leave your car except for across the street in the Target parking area which is up the hill and around the corner. This alone will deter me from using this location, it gets extremely hot this time of year. The attendant Fred was extremely nice by letting me park behind the gates in the storage area for my short rental.
JAMES JVery easy to work with. The process was quick and painless.
Lauren GGreat service quick and very pleasant staff
Tim WMy only concern is the app/website. I had to keep refreshing because both the app and website kept crashing, freezing, or take too long to load. Everything else was great.
Reuben MNot easy to find the entrance, but once found easy in and out.
GABRIEL RReally nice and good customer service thank you
EULALIO AThe easiest one I has ever gotten. I have moved and used uhaul a few times already and by far this is the best experience I have had. Thank you
Lenny ADo not charge the item the customer didn’t use. I got charged for the utility dolly. But I never use it
Jing ZNone
Henry RI did have a problem and that is I was charged twice. One the full amount and the second the estimated amount. I called and reported the issue and never received a call back as I was told I would. I am now filing a dispute and this lack of service has me questioning whether to rent from you again. The location and their employees were great.
Rennie ATruck was clean, no issue there. But while we were driving, there was exhaust smell the entire time, requiring us to roll our windows down in the rain. Also, radio would mute for a few minutes or volume would ramp up.
Daniel FThe man I spoke with in the office was very welcoming and polite. It was my first time ever using a U-Haul and he made the experience less nerve wracking for me.
Meagan BI was sent several miles out of my way to pick up the truck.
Robert PThe customer service person who help me was helpful. She stated that the truck was at only a 1/8 of the tank, however if I returned it with a 1/4 tank or more I would be reimbursed
ARNOLD Dhave a better communication with other uhaul places
CRYSTAL PI filled the truck with 3 gallons at the gas station next door when I returned the truck. I was then charged 2 gallons of gas extra once the final receipt was processed. I only drove for 48 miles. Will not rent from this location again. I advise everyone to verify the tank percentage from the contract it is not accurate to what you’ll actually have on the truck.
Andres MContinuie to do what you are doing.
Dorothy DThis location was wonderful and Dwayne was very helpful and accommodating.
Richard KMy review is for UHAUL and the lack of providing excellent customer service. As a CUSTOMER we select a specific location for a reason! My rental location of choice was Riverside and was given a 1 day notice during my work hours, so attending to this matter immediately was not possible. I called Saturday morning and after being placed on hold and given different numbers to call, speaking to 5 diffident representatives NOTHING WAS RESOLVED! This past weekend my move was a stressful move, created hardship. This was all caused by the time constraints I had and because of UHAUL not providing the truck at my selected location, I had to drive over 30 miles away having to deal with traffic caused a major delay. The truck that was given had damage all around, it was dirty inside and out, the equipment was not provided inside the truck.the brakes were bad and it pulled while making a lot of noise. I wasted 2 hours on travel and picking up this truck at a DIFFERENT LOCATION that was not at all convenient. NO ASSISTANCE PROVIDED BY UHAUL STAFF. They just blame one another and nothing gets resolved.
Brianne LAll ok, but windshield was so dirty it was difficult to see out of. Safety hazard
richard mI went to the corona location off of 6th st first and they held a 15’ truck for me 7 miles away. I went there and they had already rented the truck to another couple. I drove back to 6th st and told them. The gentlemen told me I then had to drive to Fontana to pick up another truck. I told him that is not an option since I would endure way to many needless miles. He was rude and said that’s all they have. This is after he did not fulfill his first truck. I ended up having to call uhaul and reserve another truck the next day, which put me a day behind on moving. Very disappointed with the 6th st location. My Sunday experience was much better. In the future I would appreciate uhaul to provide better service when it comes to reservations.
COREY Gvery convenient and esy to pickup and return!
Calvin CGreat experience - great customer service!
Joann BExcellent vehicle and service. I love the electronic pick-up/drop-off! Extremely convenient! Flawless experience!
Corry SBetter locks where the keys are because it was a little difficult to retrieve the keys. We flagged down a staff member and he even had difficulty opening the lock. Uhaul could somehow make the mobile pick up faster. It took way longer than in person pick up.
Giau N