Customer Reviews for COS Mini Storage LLC
(U-Haul Neighborhood Dealer)

125 reviews

20632 South St   Tehachapi, CA 93561

(661) 822-8722

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(661) 822-8722

20632 South St
Tehachapi, CA 93561

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–1:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My pickup spot changed on me as well as my original drop off spot. But I understand they are probably moved as to where they are needed.

Michael Perez 
Rating:
4.0

Great customer service.

LAURIE RADKE 
Rating:
5.0

Customer did not leave a comment.

Jesus Alvarez 
Rating:
1.0

My problem was why did you make me drive over 50 miles to drop the truck when I could have drop it off in here in Palmdale many places here and you chose to send me almost 50 miles away the was not right.

Jose Chavez 
Rating:
5.0

N/A Returned 5:08pm 1/7/24

Jesus Lara 
Rating:
3.0

Customer did not leave a comment.

Anthony Trujillo 
Rating:
5.0

N/A

Martin Miller 
Rating:
3.0

Customer did not leave a comment.

Nemesia Collins 
Rating:
3.0

I returned the equipment (tralier) 3 days early and expected a refund for the days unused. Why did that not happen?

Mike Berard 
Rating:
5.0

Customer did not leave a comment.

Brenda Heming 
Rating:
4.0

Customer did not leave a comment.

Scott Crooke 
Rating:
3.0

Truck is advertised at 39.95 per day.' Then 99c is added for every mile nice and quietly. 800 dollars was never quoted to me. I'm sure it was in the receipt packt that was handed to me to sign but I didn't for the life of me think my bill would exceed 200. How can you Improve? Stop Baiting people with 39.95 when there is no way they will pay that. that is the cost of signing your contract, only. the price changes the seconds I move the truck - Its false advertising Second, If you know you are charging your customer 850 dollars when you advertise 40 dollars it might be a good Idea to clearly state that the cost of the rental is ESTIMATED $850 I contacted customer service to figure out how this can be resolved. Seems like they are trained more on how to tactfully tell me I am wrong than find out if there is a real issue...Casually explaining to me why changing the price of my bill is normal and confused why it would be an issue. Telling me where I dropped off the truck, and when I correct them, casually telling me I'm wrong. so that can maybe change too. There is too much, just too much for me to explain here. I feel very much like Uhaul stopped really caring about customers and more about making more money. - There are other companies. I'll go there from now on

David Zemp 
Rating:
5.0

Customer did not leave a comment.

DAVID ESTES 
Rating:
5.0

Service and equipment was excellent. Will definitely return and recommend this location to a friend.

Joe Jacinto-Perez 
Rating:
3.0

Customer did not leave a comment.

Lisa Newman 
Rating:
5.0

Customer did not leave a comment.

Robert Vasquez 
Rating:
4.0

tried dropping off trailer during business hours. no employees were present. tried to check in with app for 40 minutes while nobody arrived to help. app was unable to complete drop off process. was left with no other option but to leave my trailer in the lot, without getting it checked in by anyone, or app. it wont surprise me if they try to charge me extra for “after hours” drop off, although this charge, like there posted hours, would also be fraudulant

Adam Cloys 
Rating:
5.0

Customer did not leave a comment.

Adam Cloys 
Rating:
5.0

I had trouble with the ignition key. It either would not go in the receptacle to start the truck or would lock in the ignition so that I could not get the key out. It took sometimes 5 minutes or over to get the key to work.

CINDY JONES 
Rating:
5.0

Very nice and helpful

richard godoy 
Rating:
5.0

Customer did not leave a comment.

Phinnian Young 
Rating:
5.0

Chelsea was a delight and very helpful. Gordon Sargent

gordon sargent 
Rating:
5.0

An associate came out to assist when he didn’t need to. I was turning the trailer in via Uhaul app. He came out offered assistance. Greatly appreciated.

William Hatting 
Rating:
5.0

Customer did not leave a comment.

Victoria Lange 
Rating:
5.0

Customer did not leave a comment.

Donald Bestwick 
Rating:
5.0

Very friendly very helpful

Ron Garcia 
Rating:
5.0

Excellent customer service

Jose Salazar 
Rating:
5.0

Gentleman was incredibly helpful dropping off the trailer

dan cousins 
Rating:
5.0

Always friendly and prompt service at this location.

Wes McMackin 
Rating:
3.0

They did not warn me about folding up the furniture pads when returning the truck. I was slammed with a $%0 cleaning fee for folding blankets. What a classical American Scam by Uhaul.

Hemal Shah 
Rating:
5.0

Get rid of all the sell on’s (or make the “not interested bottom more visible ”) when reserving equipment.

Kevin Northrup 
Rating:
5.0

Customer did not leave a comment.

Jeffrey White 
Rating:
5.0

Customer did not leave a comment.

Kobe Peters 
Rating:
5.0

Customer did not leave a comment.

jeff kruger 
Rating:
5.0

Customer did not leave a comment.

Shelitria Dill 
Rating:
4.0

My only suggestion is to make the key drop-off box more visible. I found it eventually. I picked up and dropped off during non-business hours. The process was a bit long, but convenient. The vehicle was clean and in excellent shape.

Kathleen Martin 
Rating:
5.0

Customer did not leave a comment.

Greg McMahon 
Rating:
5.0

Customer did not leave a comment.

martha ramirez 
Rating:
4.0

Customer did not leave a comment.

kimburely bitttner 
Rating:
3.0

Customer did not leave a comment.

Renee Roraback 
Rating:
3.0

I was supposed to return this to a different location, but they refused the drop off as she said they had no space for the truck. It took me over an hour on the phone (40 minutes of wait time to speak to a human) before the location for drop off could be changed. Then while attempting to use the app for an after hours drop off, it allowed me to enter the mileage and amount of gas, however when I took the picture the continue button would light but when pushed I received an error please upload picture. After several attempts I recalled the person helping me and they placed a note on the contract that I had troubles with the app. I was told lock the truck and put the keys in the drop box (mail slot in the door) and the vehicle would be checked in Monday when the facility reopened. From when I began at the first location to finally completed this process took me over two hours. Unacceptable!!

Gary Rook 
Rating:
5.0

Mitchell is awesome

Richard Watkins 
Rating:
5.0

Wonderful experience! Mitchel was friendly and helped us with our issue checking out!

Erick Hunsaker 
Rating:
1.0

Had to go to three locations to get truck and back to first location to get auto hauler. Dirty windows and slightly below full...wasted a lot time going to other locations and no truck. It was confirmed that truck & trailer were at one location days before and payment made.

Michael Wilson 
Rating:
5.0

Customer did not leave a comment.

CORAL HOLLAND 
Rating:
1.0

One man shop, no instructions on drop off if manager is sick, which was the case. Spent over 30 minutes on hold before getting instructions on how to drop off the trailer.

SEAN HAIGHT 
Rating:
1.0

Very poor communication at this location. We waited over an hour to pick up our vehicle. When calling customer service, we were transferred multiple times with nobody able to help. The 24-7 pick up is an absolute disaster!

Christopher Rubino 
Rating:
5.0

Welcoming and friendly. Received a refund since I did not need the extra day. Thank you 😊

JEAN WILLIAMS 
Rating:
5.0

Truck wasn’t washed.windshield dirty but overall a great experience

David Carlson 
Rating:
5.0

Customer did not leave a comment.

William Gannon 
Rating:
5.0

A great experience 👍

Keith Webster 
Rating:
5.0

Customer did not leave a comment.

TERESE ADKINS 
Rating:
5.0

Super helpful. Manager helped arrange both items being together at the one location.

Robyn Zebro-Odneal 
Rating:
4.0

Customer did not leave a comment.

William Anderson 
Rating:
5.0

Customer did not leave a comment.

APRIL FLEMING 
Rating:
5.0

Inside of truck was clean, both cab and cargo area, but exterior of truck had to be washed. The vehicle transport was clean and in good shape.

Curtis Wada 
Rating:
5.0

Customer did not leave a comment.

Gamlet Akopyan 
Rating:
3.0

Pray none of the necessary folk come late to work.

Laura Joneshodge 
Rating:
5.0

Customer did not leave a comment.

Tina Moore 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
4.0

Key drop off box was not available - it was a slot on door. Update picture/location info maybe?

ANTHONY SUOREZ 
Rating:
5.0

Excellent customer service! Friendly and welcoming! Knowledgeable and super helpful! Will always use this location from here on out ! Thank you!

TENAYA ARROWOOD 
Rating:
4.0

Customer did not leave a comment.

Augusto Ramos 
Rating:
5.0

Nothing

David Roth 
Rating:
5.0

Customer did not leave a comment.

EDUARDO FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

CHARLES ARCARO 
Rating:
5.0

No improvement is needed from this location. The personal was friendly and very professional. Thank you

RAFAEL PIMENTEL 
Rating:
1.0

Customer did not leave a comment.

Yves Montane 
Rating:
5.0

The trailer i rented was really beat up. Dents and damage all over. The trailer performed well beyond expectations despite being an eye sore. Mitchell was very professional and courteous.

Daniel Aleman 
Rating:
5.0

Office closed due to covid July and August. Rent with 24/7 only. No contact.

Mitchell Shepard 
Rating:
5.0

Mitchell Shepard was the rep who helped me. He was extremely friendly, courteous, patient, understanding, and helpful. I am very appreciative of his help because my move was very stressful and he really made this process go smoothly. He is a gentleman and a true asset to your company. Thank you for hiring him as an employee to represent your company.

Tashna Passley 
Rating:
5.0

Everything went fine

Deborah Northcutt 
Rating:
5.0

Customer did not leave a comment.

Patrick Counihan 
Rating:
3.0

The truck was releasing fumes inside the cabin. I call uhaul they said i need road side assistant, but tha truck need to be replase, it was durty and damage

ALDO MARTINEZ 
Rating:
3.0

I did not like the self check in process at all.

teri ryan 
Rating:
5.0

Customer did not leave a comment.

Bernard Gozun 
Rating:
5.0

Customer did not leave a comment.

Michael Stevens 
Rating:
5.0

Customer did not leave a comment.

Susan Creel 
Rating:
3.0

Customer did not leave a comment.

Erin Mills 
Rating:
4.0

Customer did not leave a comment.

Hamlin Hamlin 
Rating:
5.0

Customer did not leave a comment.

Nima Vahididigehsaraei 
Rating:
3.0

please refer to my comments within my email to Customer Service

Nita Duhart 
Rating:
4.0

I always rent with the 24/7 so it all works well for me

Deborah Northcutt 
Rating:
2.0

No furniture dolly. I paid for a furniture dolly, but it was not in the truck and the location was closed that day. I called twice the next week to at least get a refund on that part of the rental, but they didn’t answer. As far as the online reservation part of it, it was pretty good.

Joshua Wieberg 
Rating:
5.0

Customer did not leave a comment.

David Berry 
Rating:
5.0

Customer did not leave a comment.

Debra Dufur 
Rating:
5.0

There was no other place to comment about the person working at the pick up facility was super nice and helpful. This is huge for me.

Maryne Yvonne Carter 
Rating:
5.0

Customer did not leave a comment.

Darcy Hubbard 
Rating:
5.0

windshield wipers didn't work well.

michael Macguire 
Rating:
4.0

The brakes were soft at times Had to be careful when braking .

Raymond Gonzalez 
Rating:
5.0

A very customer friendly place

Deborah Northcutt 
Rating:
5.0

Customer did not leave a comment.

Patrick Shapiro 
Rating:
5.0

Very friendly and professional. Everything went great.

Charles Rose 
Rating:
5.0

Customer did not leave a comment.

MARILEE ESTES 
Rating:
3.0

Customer did not leave a comment.

George Cofieod 
Rating:
3.0

Customer did not leave a comment.

George Cofieod 
Rating:
5.0

Customer did not leave a comment.

Eric Weathers 
Rating:
3.0

Have the gas tank full and the oil dipstick to the full mark. And have the windows cleaned

Randolph Moore 
Rating:
5.0

Customer did not leave a comment.

STEVE BILL 
Rating:
5.0

I was told the trailer had a wheel guide to enable hauling a motorcycle. It did not. However, the trailer worked.

MARK POLLICK 
No reviews have been submitted for this location.

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