Customer Reviews for CARS
(U-Haul Neighborhood Dealer)

61 reviews

4849 Howard Gnesen Rd   Duluth, MN 55803

(218) 727-2689

Office Hours

  • Mon-Fri: 7:30 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(218) 727-2689

4849 Howard Gnesen Rd
Duluth, MN 55803

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Twyla Niemi 
Rating:
5.0

Customer did not leave a comment.

ROBERT FISCHER 
Rating:
4.0

Drop off was fast. No issues with final check-out.

KJ H 
Rating:
5.0

Customer did not leave a comment.

JASON DICKINSON 
Rating:
5.0

When I made my reservation online to pick up, there was nothing stating a 4 digit code needed to access the key for the truck, and no emails saying it was missing payment info. Luckily the place was open when I picked the truck up. The Uhaul website is less than stellar, it was slow and trying to get one time codes to verify things were lagging by like an hour. The lady at CARS where I picked it up was incredibly helpful though.

Heather Skaudis 
Rating:
4.0

Customer did not leave a comment.

George Dawkins 
Rating:
5.0

Customer did not leave a comment.

Margaret Meyer 
Rating:
3.0

Customer did not leave a comment.

Roger Garton 
Rating:
4.0

Customer did not leave a comment.

Annika Johnson 
Rating:
5.0

Customer did not leave a comment.

Rod Johnson 
Rating:
3.0

Customer did not leave a comment.

Patrick Kari 
Rating:
3.0

Customer did not leave a comment.

James Hawkins 
Rating:
5.0

Customer did not leave a comment.

Andrew Kotila 
Rating:
5.0

One issue with drop off dates was resolved without issue. I would recommend this place.

Patrick Smith 
Rating:
5.0

They were awesome and will be my first choice going forward.

Bryan Hawks 
Rating:
4.0

Customer did not leave a comment.

ron kucza 
Rating:
5.0

Customer did not leave a comment.

Scott Moore 
Rating:
5.0

Customer did not leave a comment.

Patrick Pierre 
Rating:
4.0

Customer did not leave a comment.

Charles Leibfried 
Rating:
5.0

Customer did not leave a comment.

SEAN MILLER 
Rating:
2.0

Please don't park a pickup truck in the exit lane. First time driving a larger truck and I had less than a foot clearance to get through because of that pick up.

Jerry Ostrem 
Rating:
5.0

Customer did not leave a comment.

VERN ANDERSON 
Rating:
5.0

nice people. got us in and out fast

BRIAN CARLSON 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS HALLMAN 
Rating:
5.0

Truck was very noisy, and smelled like someone had smoked in it for awhile. The back was clean and easy to use.

NELSON HULDIN 
Rating:
5.0

Customer did not leave a comment.

Bradley Thompson 
Rating:
5.0

Very good. They hooked everything up for me.

Brian Liberty 
Rating:
4.0

Customer did not leave a comment.

John Kostrzewski 
Rating:
5.0

Customer did not leave a comment.

Robin Latimore 
Rating:
5.0

Customer did not leave a comment.

Hillary Vanguilder 
Rating:
3.0

I had to park and unload the trailer myself because the owner/employee has a bad back. Not a major problem for me, but could be for someone older or less knowledgeable

Thomas Renier 
Rating:
3.0

Lady asked me if I wanted insurance I said no. Was charged $25. Told her about other locations charging only $73 when I was paying $143. Should have gotten $73 rate. She told me to talk to her boss(?) at LaCrosse location where I was dropping trailer off at. I ask the young kid behind the counter and was given a shotty asked answer as he was not sure. Then he told me it might be because of that site being short(?)? No! I’ve checked other facilities and Duluth was the only one the was overcharging for this trailer. Used to love renting from U-Haul my need to check out other options. Very disappointed!!! Waited outside for 5-10 minutes in drop off another guy behind me did also when no one came out I told the guy behind me I would go inside, although it says wait in vehicle. Finally got out of there. Want a refund for $25 and also fee for trailer so I only pay $73 for what I should have paid as all other U-Haul places were only charging $73 for this particular trailer!!!

JUNE SCHINDLER 
Rating:
1.0

24x7 pick up did not work. Online I found info indicating that if "pick up my truck" wasn't available it was because you were early - but that wasn't the case. A simple note that "early or late" would cause that would have been helpful. Also, truck front right tire was very low tire pressure. Anyone turning truck on would have seen the message & indicator on dashboard immediately. Was a VERY frustrating start.

Nathan Olstad 
Rating:
3.0

Customer did not leave a comment.

Joshua Heinen 
Rating:
2.0

This is not a UHaul location. They only have the vehicles, no accessories.

David Termuhlen 
Rating:
4.0

Customer did not leave a comment.

John Zajac 
Rating:
5.0

Customer did not leave a comment.

Mike tipple 
Rating:
5.0

Customer did not leave a comment.

James Moechnig 
Rating:
3.0

Customer did not leave a comment.

Kelly Knutson 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ROSS 
Rating:
5.0

The woman working with me (sorry I forgot your name) was excellent. Such a strong customer service person. I would gladly go back there.

Patrick Mullen 
Rating:
5.0

Customer did not leave a comment.

Brendan Hill 
Rating:
5.0

Customer did not leave a comment.

Thomas Whereatt 
Rating:
5.0

Very helpful team of professionals!

William Lieder 
Rating:
5.0

Customer did not leave a comment.

RUTH GOLD 
Rating:
4.0

Customer did not leave a comment.

Gordon Hommes 
Rating:
3.0

It was a tight squeeze getting the truck out of the parking lot due to where employees had their vehicles parked. The check-in process took much longer than I expected. Slow internet connection and bad cell service slowed things down.

Kerissa Graden 
Rating:
5.0

Customer did not leave a comment.

HOWARD HANSON 
Rating:
5.0

Customer did not leave a comment.

DANIEL METTNER 
Rating:
5.0

Very professional I called John and asked him for a 6 x 12 trailer, he said he had one, when I went to pick it up he came out hook it up to my truck made sure everything worked, I never had to go inside, I definitely recommend C.A.R.S.

JODY BELLEFEUILLE 
Rating:
3.0

Customer did not leave a comment.

Sean Moore 
Rating:
5.0

Customer did not leave a comment.

Tracey Swinford 
Rating:
4.0

Customer did not leave a comment.

David Loisel 
Rating:
5.0

Very helpful and friendly.

RICHARD STEIERT 
Rating:
5.0

Confusion on web page as to pickup location when ordering a truck. I did not find out until after I order a truck that the location had been changed. The Lady was very helpful in directing me to the correct location and informed me I could pick up the truck earlier then what was on the web page.

Daniel Hull 
Rating:
5.0

Customer did not leave a comment.

Margaret Burke 
Rating:
5.0

Customer did not leave a comment.

Evan Anderson 
Rating:
5.0

Customer did not leave a comment.

Kiana Cosgriff 
Rating:
5.0

They went above and beyond to be helpful. They are the benchmark other U-Haul facilities should strive to achieve. Excellent service.

Martin Rock 
Rating:
5.0

Customer did not leave a comment.

Philip Carey 
Rating:
5.0

Customer did not leave a comment.

Warren Vollmar 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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