Myra was amazing. Process was smooth. Thanks much.
Daniel M
Customer Reviews for Byrds Mini Storage Baldwin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over charged for a day when my contract stated otherwise
Steve WThis was the most horrible experience I’ve ever had with U-Haul ever. It took 3 hours to receive equipment that was reserved 24 hours ahead of time! Never again!!!!
ANTONIA BEverything, service and truck was Top notch
Kenneth DMyra at Byrd's was very helpful and she is such a kind person.
Kenneth RUse mobile app to pick up - works very well
Jeffrey RGreat experience and they made it so easy. Have used them before and will highly recommend this location.
SANDRA SLafaye was great!
William NStaff very accommodating and friendly! Great experience! Will definitely use again!
Vicky RExcellent
Walter SOverall good experience, the lady working was very polite and professional. This is the second time using this location in the last 5 years and if I need the vehicle/trailer ever again I will use it again.
Christopher WEasy transaction. Everything worked out fine & hassle free.
Robert FWell pleased with service.
David CGreat customer service. I will be a returning customer thank you.
Ryan CAttendant was a very nice older lady, but had difficulty lifting and connecting trailer.
Timmy WSweet manager! Super helpful!
Kim FHorrible experience. Will never use UHAUL again… rude customer service and we didn’t get what we reserved and we were severely overcharged. We paid to get dollies and blankets but never received them and were still charged for them!! Had to go to two different locations to pick up because the first one didn’t even have our truck!! What a joke of a company..
Tony WLafaye was such a pleasure to do business with
Leah KNo furniture mover or moving pads were provided. The truck was given to us with less than a quarter of a tank of gas in it. We couldn't even make it to our destination without filing up the tank. Did the 24 hour check in and had a difficult time with it. When an employee pulled in to the parking lot, we asked what time the office opened and his response was "whenever we feel like it". Terrible customer service.
Daniel REverything was good nice employee.
ANGELA LImprove app
Dennis MThis was not my requested location and we had to call and negotiate and scramble to keep things on track for the following morning with the movers. I notice you do not ask these kinds of questions on your survey. Also the truck had an engine light On when we picked it up. Not cool. Last few times have been like this so I think we will be looking for an alternative to U-Haul for future.
Damon MGreat customer service I didnt get the ladies name but i rented a small car dolly on wednesday the 13 of October at 9am and the lady who took care of me was great!! Friendly,patient , knowledgeable and very helpful. A+ Thank you for your service
HERIBERTO CGreat experience and friendly people :)
KEITH MTruck smells like cigarettes. Mud caked on floor boards. Box leaked on right side at wheel well. Many boxes fell apart
Donny DIt was a great experience. The lady was very nice and helpful. Truck was clean and ready!!!
GINGER BNice truck new truck
GINO DRented it for a Gainesville pick up and then uhaul changed me to this location 40 miles out of my way.
CHRIS BIt was a smooth and pleasant experience.
KENNETH MArea clean well maintained and better than average. Friendly and helpful.
VIRGIL HExcellent Customer service at Byrd's Mini storage
VICKIE MBeen years since had used uhaul, everything went great!!
Wendell SBetter communication and on time specialists on uhauls part
Dominique LGreat staff. Friendly and helpful.
SCOTT KThe lady who helped me was excellent. She insisted on helping me hook up the auto transport to my vehicle and it was drizzling. She didnt care and had a great attitude. Very good customer service!! A+
HERIBERTO CEasy to deal with and great service.
Keith BThe lady working at this location is friendly and helpful. Great overall experience because of her.
Cynthia Snothing. Nice people, clean truck, professional service. I will call this location again.
Marcie WThis truck had a severe exhaust leak. Not sure it had a muffler at all. Front end shook at hwy speed .
MICHAEL NPricing from one location to another is high in my opinion. I could have rent for half the price if pick up and return to same location
Raul AFirst time renting a u-haul, and it could not have been any smoother, and every question I had was answered fully.
Keith HThe lady in the office was so nice so professional. I enjoyed talking with her.
Shiela PThe virtual check in was great. They went above and beyond for us.
Andrew PThey’re the best. Wouldn’t go anywhere else.
Tyson D