Both pick up and return were quick and easy. Staff in both locations are great.
Marilyn Boyd
Customer Reviews for Buxton Auto Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged an extra $60 for changing drop off location that was 2 hours closer to my location. I was told it was not a problem to change location and was not told I would be charged additional fees especially when dropping off 100+ miles closer
James ThomasWoody is the best!!!
harry jacquesHannah, Jeff and Woody couldn’t have better. Awesome customer service.
richard sandingYou can’t deal with a nicer group of people. Woody is great!!!!
harry jacquesJust your standard drop off. But they were busy and they still came out and took care of me very quickly.
Gerald FranklinOutstanding service!
Harvey LeuinGentleman was very nice.
Grayson KirkMy drop off time was after their store hour, but they were super helpful and assured me no issues. Their location was very convenient.
James LongmireThank you
Gary CooperGet a new trailer. This one is old and has problems.
Rita BodkinsOutstanding, friendly, high end customer service . Well maintained equipment.
Keith BechlyWhat can I say; Buxton U-Haul is better than the best!
Scott MonroeVery good. Pain free drop off.
Gerald FranklinAlway enjoy being able to drop off my rental after hours.
Barbara DolandThe truck was clean, but the trailer had pine needles all over it. We had to sweep it out before we used it.
William RugerQuick easy drop off. Removed from my truck so I didn't have to touch anything.
Todd SchaefferLoved contactless pick up and drop off. So easy and quick.
Edward StevensAwesome team!!
Ramon RiveraBuxton Uhaul is great
Joseph LassiterActually have equipment at the pickup location I requested. I had to drive 20 miles to pickup up a 5x8 trailer when there are probably 8 locations closer to including a big dedicated location 1 mile from my house.
Martin HilovskyVery helpful with excellent customer service!
Gabriel BowmanThe drop off people were great . The u haul person called to tell me I couldn’t drop off in Buxton, that they were not accepting any trailers. I called to see if that was true to find it was not. You lied about that. You people don’t care about your customer and jerk them around to please you. The price was ridiculous. I don’t trust you. YOU SUCK.
Philip LatschIt was a little remote, but that we live in a remote place.
dorlene evansWoody is always great to deal with, /
harry jacquesMichele and Jeffery provided exceptional customer service throughout the process. I rented a trailer for local use and when I arrived the trailer was clean and ready for hitching up. As I returned the trailer later that day Jeffery had me checked in and the contract closed out by the time I unhitched the trailer. Highly recommend these folks for your U-haul use on the Outer Banks.
hank macchioMy overall experience was fantastic. Fabulous customer service and the equipment was well maintained and clean. Thank you for providing U-haul services in our area.
hank macchioNot call us at 4pm the day before telling us to pick it up 2 hrs (one way) away from our original location…
Ty PrenticeWhen dropping off the truck, the location wasn’t open yet. We were told to drop the key into the return box but the opening wasn’t big enough for the key. We waited about a half hour for the location to open. That was the only draw back.
Pedro JuzwinI love working with this drop off location. Everyone is thoughtful and friendly and helpful and considerate. Please let this U-Haul location know that they provide superior service! Thank you!
Jill WallaceThank you
Gary CooperDon't change anything. Woody's GREAT!
Gregory H SchalkFriendly and helpful.
Leandra LewisThe back of my U-Haul was filthy look like it hadn’t even been cleaned, the inside smelled like cigarettes. And when I did my online check in I had made sure I swept it out to call trash out etc. but yet I got charged a $25 cleaning fee
Patricia ReidCourteous & efficient staff
THOMAS AMATUCCIThis location provides wonderful service! Everyone is thoughtful, friendly and knowledeable. I love working with this location!
Jill WallaceEverything was great.
terry cartwrightIt was all great on both picking up the truck and dropping it off. I would highly recommend UHaul!
Elizabeth AlbrightMy trailer was never scanned back but was dropped off to a person. Two months later uhaul contacts me about it. Luckily owner remembered me and that I dropped it off.
RUTH FLETCHERMichelle helped me out with my rental and I am really pleased with her service.
Olga GutierrezWoody provided exceptional service. He went above and beyond. He is an asset for Uhaul.
Amy HakolaVery easy and friendly
Barry MilesNAPA folks are always friendly and helpful. No suggestions.
Rodney HaunGreat service and easy stress free pickup
Alice BuckThere are no improvements that come to mind or that I can recommend . Thank You for the Service and the use of your trailer.
blair mcguinness