Customer Reviews for Butler Park Self Storage
(U-Haul Neighborhood Dealer)

847 reviews

1454 Rockdale Ln   Stroudsburg, PA 18360
(On Rockdale Lane off Rt-209 Business - 1 & 2/10 Mi From Rt 80, Next to Trophy Tire and UPS terminal)

(570) 420-8090

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: 8:30 am–5 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 420-8090

1454 Rockdale Ln
Stroudsburg, PA 18360
(On Rockdale Lane off Rt-209 Business - 1 & 2/10 Mi From Rt 80, Next to Trophy Tire and UPS terminal)

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: 8:30 am–5 pm
  • Thur-Fri: 8 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and friendly staff, quick and easy.

Louis Napier 
Rating:
5.0

Customer did not leave a comment.

Scott Halpern 
Rating:
5.0

Mr Paul Edinger exhibited excellent customer service. I have rented many trucks from him in the past several months, he is very friendly and accomodating. Always a pleasure to deal with him. Thanks, Bob S.

ROBERT SMITH 
Rating:
5.0

I did not get a lockbox code on the app when I rented from my phone. I had to go into the office to have them open the box and give me the key.

Medina Davis 
Rating:
5.0

Great service !!!! Highly recommended

ANDRES DELGADO 
Rating:
5.0

The owners were very friendly, knowledgeable, and helpful. The 5x8 trailer towed very smoothly when empty or loaded.

DAVID BAILEY 
Rating:
5.0

Mr Edinger was very customer friendly. He was able to locate a 6x12 open trailer and the day before I needed the trailer which was for Saturday he called me on Friday and said he now has one available at the Rockdale location in Stroudsburg. Mr Edinger always does a super job as I have rented many open and closed trailers from him. He ROCKS!!!

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

SHARON RAWLE 
Rating:
3.0

The place was close.

Jennifer Dawes 
Rating:
5.0

Customer did not leave a comment.

David Aldinger 
Rating:
5.0

Customer did not leave a comment.

RYAN joemmanbaks 
Rating:
5.0

This was a perfect and easy experience.

Medina Davis 
Rating:
5.0

Customer did not leave a comment.

Jane Belcher 
Rating:
2.0

12 degrees outside. 120 mile total move, heat did not work at all on Uhaul truck. No discount or alternative vehicle extended.

John Curtin 
Rating:
5.0

Customer did not leave a comment.

Harold Elisee 
Rating:
5.0

Customer did not leave a comment.

Krzysztof Kuteras 
Rating:
5.0

Excellent service with a smile! Thank You

Richard Knag 
Rating:
5.0

Customer did not leave a comment.

RON NOONAN 
Rating:
5.0

The rental process was seamless, the gentlemen (Paul) at the U haul counter was very personable, and very customer friendly. I have rented various sized trailers from this location many times and never had a problem. Keep up the good work and thank you for your great service. Bob S

Robert Smith 
Rating:
3.0

Customer did not leave a comment.

Shamika Dcruz 
Rating:
5.0

Customer did not leave a comment.

Scotti Aversa 
Rating:
4.0

Customer did not leave a comment.

Lizadette Nadal 
Rating:
5.0

Customer did not leave a comment.

Alison Hampson 
Rating:
5.0

Also a very good experience.

Peter Bergethon 
Rating:
5.0

Customer did not leave a comment.

James Heffren 
Rating:
5.0

This place is awesome! Has the best experience and great atmosphere when you walk in. Highly recommend them!

Carol Bevilacqua 
Rating:
5.0

Excellent rental location....Very customer friendly and polite to the customer, (me) I have rented there before and will continue to do.... Great job and keep up the good work! Bob S.

Robert Smith 
Rating:
5.0

When I say the equiipent wasn't 'well maintained' this has nothing to do with the location I picked up at. I got great customer service from a man named Paul. The problem is the truck has issues. 1st, the alignment was way out of line resulting in a 11 hour drive with a truck severely pulling to the left. Secondly and maybe worse, the truck was not able to be fueled normally without it triggering the gas pump to shut off. After talking to someone about this, I was told it was likely a venting thing. I could only fuel the truck extremely slow to where it took me holding the gas trigger as light as possible, fueling as slow as possible. taking up to 20 minutes. I am not the person who complains to a waitess if my baked potato isn't hot but I did have several problems with this renting experience. I was told by someone over the phone I would be getting a call and credit to my account for other reasons aside from this.

James Mack 
Rating:
4.0

Staff was pleasantly mannerd

Ronnie Marshall 
Rating:
5.0

Customer did not leave a comment.

Thomas Ricciardi 
Rating:
5.0

Customer did not leave a comment.

Shawn Goucher 
Rating:
5.0

Customer did not leave a comment.

apurva patel 
Rating:
5.0

Not a thing. Simple. Courteous. Helpful. All businesses should deal with customers this easily. Won’t hesitate to come back again. Merry Christmas!!!

Daniel Raymond 
Rating:
5.0

The folks at the Butler Park Storage location are wonderful. Very helpful and customer friendly. Thank you both! Robert S.

Robert Smith 
Rating:
5.0

Renting a U Haul at this location has been a wonderful experience. Mr Paul Edinger is very helpful and overall a great person. He has great customer service skills and a pleasure to deal with. His trucks are always clean and well maintained and he goes out of his way to be very helpful especially at the last minute when I needed to rent trucks or tow behind open bed u hauls. Excellent job Paul, thank you again! Robert (Bob) S

Robert Smith 
Rating:
3.0

Customer did not leave a comment.

Isaac Garcia 
Rating:
5.0

The guy who helped us out was super friendly and nice

Shamus OHalligan 
Rating:
5.0

No improvement needed. Butler’s was well organized and had me set up and out the door in 20 minutes. Trailer was excellent and the facility was excellent as well. Great location. Close to town.

Tejinder Singh 
Rating:
5.0

Give this location more truck

RICHARD ZWACK 
Rating:
5.0

Customer did not leave a comment.

DONNA ROGERS 
Rating:
5.0

Always good service from this location...is definitely a plus...thanks guys.

WALDO GUERRA 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY IOANNIDIS 
Rating:
5.0

Customer did not leave a comment.

STEVEN BELAU 
Rating:
5.0

Customer did not leave a comment.

Thomas Hock 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY IOANNIDIS 
Rating:
5.0

Customer did not leave a comment.

Scott Marotta 
Rating:
4.0

The bill I received was confusing. It's supposed to be 19.95 a day and I got charged 77.00. That was disappointing. I also put the gas back in before I dropped it off.

Jazmine Sommerville 
Rating:
5.0

Customer did not leave a comment.

Chuck Wilson 
Rating:
5.0

The reservation was made to have a van picked up after hours but the place I was supposed to pick up was not a 24 hour pickup location. I did not find out until right as I was picking up the truck. No van located close to me and unfortunately had a box truck which was further than I was supposed to drive. More gas = more money. Terrible that this happened. I would love some compensation for my troubles.

ANDREW IORIO 
Rating:
5.0

Mr Paul Edinger was very friendly, nice and a pleasure to rent a U haul from.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

William Baker 
Rating:
5.0

Paul was excellent to deal with! Bigger mirrors and more leg room in the van

Jeff Augugliaro 
Rating:
5.0

Nothing to improve. Perfect manors, very helpful, above and beyond the normal. I will go there in the future any day.

Nathan Fluck 
Rating:
5.0

I don't need extra space taken up in the truck or a hand truck and moving pads. These were in the way and created extra work to avoid them. Please remove in the future

ROBERT KRAUSE 
Rating:
5.0

No great service, and Paul is a great guy thanks again.

LOUIS BOCCIA 
Rating:
3.0

Customer did not leave a comment.

Pawel Powichrowski 
Rating:
5.0

When I rent from here…I always get top customer service…

ELLIOT MEDINA 
Rating:
5.0

Customer did not leave a comment.

Diane Eilenberger 
Rating:
5.0

Customer did not leave a comment.

Timothy Cole 
Rating:
5.0

Very helpful when my uhaul wasn't registering i was at the proper location

Sara Cardona 
Rating:
5.0

Customer did not leave a comment.

JOSE NIEVES 
Rating:
5.0

Customer did not leave a comment.

Phil Pope 
Rating:
5.0

Customer did not leave a comment.

Ralph Morales 
Rating:
5.0

Truck had a check engine light on, truck had garbage through out from previous renter, and passenger side mirror was damaged and inoperable which made driving much more difficult. Would probably not return

Robert Mullen 
Rating:
3.0

Customer did not leave a comment.

William Ruiz 
Rating:
3.0

Closer location as promised then changed

Glenn Morra 
Rating:
5.0

Customer did not leave a comment.

Jody Peckins 
Rating:
3.0

Maintain your vehicle better the van i rented the steering and control was so bad i got pulled over by the police they thought i was drinking

David Heil 
Rating:
1.0

No 20ft truck will never come back here again

Maciej Andrejczyn 
Rating:
5.0

Customer did not leave a comment.

Phil Pope 
Rating:
5.0

Customer did not leave a comment.

julio davila 
Rating:
5.0

Customer did not leave a comment.

Anton Ascherl 
Rating:
5.0

Customer did not leave a comment.

ENIDA PEREZ 
Rating:
5.0

Nothing really to complain about

lyndon trotman 
Rating:
5.0

Customer did not leave a comment.

GREGORY MUSSICH 
Rating:
5.0

Customer did not leave a comment.

Roberta Balcik 
Rating:
5.0

Customer did not leave a comment.

Adan Rosa 
Rating:
5.0

Customer did not leave a comment.

Ronald Delaguila 
Rating:
5.0

Very kind and helpful staff

Gabriel Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Pawel Powichrowski 
Rating:
5.0

Customer did not leave a comment.

Yeison Cuevas 
Rating:
5.0

The online reservation process was helpful but we experienced a few hic ups. Especially dropping off the truck. The manager was there and expedited our return.

Karen Ezzo 
Rating:
5.0

Lower per mile charge.

Charles Gondell 
Rating:
5.0

Customer did not leave a comment.

Jose Bravo 
Rating:
4.0

Customer did not leave a comment.

JOHN WILSON 
Rating:
5.0

Customer did not leave a comment.

Juan Christ 
Rating:
3.0

Drop off location. Place was closed, and no one was available to help. I has to call to get help.

Amarilis Ramos 
Rating:
3.0

My E-Z pass was left in a vehicle. I contacted U-Haul immediately after dropping the keys in the lock box. I tried for 5 days to retrieve my pass. I finally had to report it lost/stolen. Receptionist at Butler was of no help nor was U-Haul customer service line.

LASHEEMASHANTAE NORMAN 
Rating:
5.0

Customer did not leave a comment.

Sheila Hair-Scott 
Rating:
1.0

I don't know how I got such a large vehicle. I thought I reserved a van not a box truck. This truck was entirely too big. First, it was way too high for me to enter the cab. The owner/clerk was made aware of this right away. he just said to grab the handle. I have been having pain and weakness in my legs. Having to get in several times left me nearly unable to get in the last time I gassed the vehicle. I realized I was unable to get in one more time. This left me unable to purchase more gas before turning it in. The steering in this vehicle is atrocious! The steering wrenched all over the place with any little bump in the road. It was a constant struggle to keep the truck on the road. I had to clench wheel so hard it reactivated the numbness in my hands that had been gone for years. This also activated pain in my arms which hasn't gone away yet. This has been a horrendous experience. I do not think I will be renting anything for years if ever.

Anita Strohl 
Rating:
5.0

Nothing serve coffee

STEVE HENDRICKS 
Rating:
5.0

The location was clean, the gentlemen that helped me was very nice. The trailer worked fine. My only complaint is that every time I rent one of these I can never pick it up at the location I rent it from. I always have to drive somewhere else.

Brent Brugler 
Rating:
5.0

Customer did not leave a comment.

danny robles 
Rating:
4.0

We dropped off after hours and it was a trailer. We just left it on their property for them to find the next day. We had no experience with the staff or building. But we got confirmation they received it, so it all worked out fine.

Jennifer Payne 
Rating:
4.0

Dropped off after hours. Service your vehicles.

Katherine Sekowski 
Rating:
5.0

Im a Uhaul costumer, but never have rented a truck at this location and this time I did it and got impressed with costumer service. He is extremely helpful, super professional, super friendly and made things super easy for us!! I will recommend this location 100%

Monica Cortez 
Rating:
5.0

Great atmosphere, very kind and helpful attendee. He doesn't pick up the phone often because he's the only guy there, but he does return messages.

Judith Timg 
Rating:
5.0

Friendly staff and a great clean van. Thank you

Andriy Gavrylyuk 
Rating:
5.0

nothing. it was perfect.

Eric Krone 
Rating:
3.0

Truck was clean and maintained. I did not receive the moving equipment (appliance dolly & furniture protectors) I paid for which made my move a bit more harder and long than expected. Thankfully I reserved the truck for 6 hours, it took 5.5 hrs. I called U-Haul customer service while in parking lot returning truck and my equipment charge was refunded to me. If the equipment I selected was not available I should’ve been contacted about altering it and picking something else. I was totally blind sided when picking the truck up. Better communication and customer service needed.

Lexi Kaufman-Hand 
No reviews have been submitted for this location.

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