Everything was great! Paul from your Stroudsburg location was extremely helpful, friendly and professional! No need for any improvements at this location!Danuta D.
Customer Reviews for Butler Park Self Storage
(Distribuidor de U-Haul del vecindario)
Stroudsburg, PA 18360
(On Rockdale Lane off Rt-209 Business - 1 & 2/10 Mi From Rt 80)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 8 a. m. - 5 p. m.
- Mié.: 8:30 a. m. - 5 p. m.
- Jue. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Jeff A.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Jacob R.
El cliente no dejó un comentario.cheryl D.
El cliente no dejó un comentario.JEFFREY R.
El cliente no dejó un comentario.Denise W.
El cliente no dejó un comentario.Dimitrios M.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Twana B.
El cliente no dejó un comentario.SEVERIANO D.
staff friendly and helpfulanthony M.
Tge staff was wonderful continue to smile .. They made our day.Lewis Taylor G.
Very friendly, quick service! Will come back!Andriy L.
El cliente no dejó un comentario.Shirley J.
Wonderful customer serviceGREGORY B.
El cliente no dejó un comentario.Onder S.
El cliente no dejó un comentario.Adam N.
Worst experience of any industry I've ever hadRyan D.
I waited for 1 hour on hold with the company trying to get my uhaul the website is messed up and it cost more than what was quoted to me. However the operators were pleasant, and understanding my frustrations. I am waiting to see if they give me the discount that I asked for in 3 daysKelley A.
El cliente no dejó un comentario.DANNY W.
Inhad a problem to upload my drivers license when reserving the vehicle. Same thing happened when I was picking up the vehicle - the guy had to do it multiple times. It took almost half hour to get the vehicle. The guy at the location was very nice and helpful though.Lukas K.
El cliente no dejó un comentario.Arnold S.
This review is related to the lack of commitment & concern from your staff. I was told that I will receive a call about pick-up location. I made several calls to find out & was told wait/NOT YET. The day before I called after 12pm and your rep said "Oh my God, nobody looked into this" will work on it & call you back. She texted later that pm about location & truck aval being smaller giving me not enough time for other accommodations as I had to move out by 8/28/21. I then had to rent another truck on 8/30/21 (#82998390) called & reported a complaint to several people & was told by a female rep that the company could provide a discounted/reimbursement but this call got disconnected while she was verifying something with a Supervisor and failed to call me back. I called back but for 27 minutes waited and hung up.Nydia A.
El cliente no dejó un comentario.jahaira M.
El cliente no dejó un comentario.JIM M.
Thank god for the gentleman working here. I tried using the no contact way of doing things. Was in a rush. U haul site would not work at all. He was very helpful.Tam M.
El cliente no dejó un comentario.John G.
Parking lot was small for big trucks. Again, the company is fustrating. After the stress of moving and driving those big trucks, the company should make it easier to drop off were it is convenient for the customer.Shelly Z.
El cliente no dejó un comentario.Aida M.
The price was told to be .79 for the first 100 miles , shows 89. For first 100. Uhaul roadside couldnt come out , when i received van it had previously had issue with rear tire. I had to call my aaa to take care of it.Glenn M.
El cliente no dejó un comentario.BILL S.
The Customer Service team were excellent at this location. I would like to suggest that the team maintain the trucks, I.e. Oil changes, maintenance. I had to add a quart of oil to one of the 15' trucks during my rental. Oil light was on, and there was a burning smell. All went well and the rental experience was fine.James W.
I still have not received a confirmation that the equipment was returned. I'm also still waiting for my $60 deposit refund! I called the place where I rent it from and they said they have nothing to do with it. The other place where I returned the trailer doesn't even answer. I need someone to get back to me with a confirmation and my refund! No later than Monday am pleaseGIOVANNIE A.
The online check in process was smooth and the instructions clear. Very easy rental.oni O.
El cliente no dejó un comentario.Benjamin D.
Very nice guy to do business with.Kathryn F.
The online check in took over an hour to complete. I was very frustrated with the process.Jonathan W.
El cliente no dejó un comentario.MAURICE S.
El cliente no dejó un comentario.Katrina D.
El cliente no dejó un comentario.Hugh S.
El cliente no dejó un comentario.Joseph T.
The woman at the counter was friendly and well-informed me of the details of my Uhaul rental - no hidden fees. Definitely recommend location for your Uhaul rental needs.Lalainie R.
Paul was extremely helpful!Scott F.
THIS LOCATION NO NEED FOR IMPROVEMENT GREAT CUSTOMER SERVICE WELL INFORMED HIGHLY RECOMMENDED TO EVERYONEGabriel R.
Was super nice and friendly.COURTNEY C.
teach the owner of this location some etiquette, and how to be courteous , very rude.alicia T.
El cliente no dejó un comentario.Luis R.
UHaul scheduling process is beyond difficult. Customer service agents are rude and unprofessional. We didn't know if we would even have a truck until two days before our reservation date. Even then, we were sent to another pick-up location 30 minutes away. Once there, we waited for almost an hour because the previous renter didn't feel the need to return the truck on time.John C.
El cliente no dejó un comentario.Walter J.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.RICHARD G.
Not importantMichele T.
El cliente no dejó un comentario.Ifeatu N.
The owner Paul was super nice. I returned the wrong dolly and was mean about it. I was wrong and he was still nice. Would recommend and I'm sorry again Paul.Michael R.
Customer service was great but had many issues with the equipment. From the smell to safety hazardsamanda M.
El cliente no dejó un comentario.Carlos O.
El cliente no dejó un comentario.Cheryl D.
Paul was pleasant and very helpful. Hooked up flatbed trailer and provided easy to follow directions.Daniel C.
El cliente no dejó un comentario.Douglas B.
Very good experience. Lucked out and got the truck we needed. Very pleasant gentleman working thereGabriel A.
El cliente no dejó un comentario.Shawn M.
The uhaul online pickup did not work and if the owner had not been present we would not have been able to get our truck.Savannah M.
El cliente no dejó un comentario.ESTEBAN S.
The gentleman who checked us out at the time of pickup was extremely pleasant and easy to work with, elevating the entire experience!Steven B.
Everyone was helpful & friendly. I used a 10' truck for a local move and will use them again in the future for any/all moves for bulky items rather than bother friends w/pickups. Was quick and easy...Debbie F.
El cliente no dejó un comentario.EILEEN M.
El cliente no dejó un comentario.Matthew B.
I guess nothingJose M.
El cliente no dejó un comentario.Nikky B.
Well doneFrank D.
Very cordial guy with can do attitude. One man gang effective and efficient. Very clean area . Nice private location off main road . Pleasant and satisfying. Anytime I need uhaul services I will continue to use this location.ANTHONY C.
El cliente no dejó un comentario.Monique J.
El cliente no dejó un comentario.Diane E.
I would definitely return to this U-Haul rental facility whenever I need a truck. Everyone was friendly and helpful. Couldn't ask for better service.!ANN MARIE K.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Norma H.
No improvement is necessary, it was a professional experience....!!! THANK YOU....!!!Trade M.
El cliente no dejó un comentario.Nicholas C.
I've been living in this area for years and have used trucks from most of the local U-Haul rentals over time. This time and most recent last time I used this location and have to say their trucks are awesome. They are clean and don't stink of cigarette smoke at all. Very well maintained vehicles. Worth the extra 3 miles to rent from this location.Michele G.
El cliente no dejó un comentario.Shemar K.
I specifically chose this location for the drop off. After that someone called us from an East Stroudsburg U Haul wondering where we were. They wanted the truck earlier than our designated drop off time and were unhappy that we didn't drop it off at their location. I was not happy with either demaind.Jesus Manuel Q.
El cliente no dejó un comentario.Gerald G.
El cliente no dejó un comentario.Clive C.
El cliente no dejó un comentario.Clive C.
Nothing, everything was great. Truck was new and clean, ac and heat both worked great and it DIDNT stink like cigarettes like most rental trucks do!!Michele G.
Keep up the good workLeon H.
El cliente no dejó un comentario.John G.
Thank you !WALDO G.
El cliente no dejó un comentario.Charlene B.
Amazing customer service. Definitely will refer friends and family.Michelle C.
El cliente no dejó un comentario.Yvette H.
Nothing to improve...everything is perfect!Thanks..WALDO G.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.WILLIAM L.
The original location at Steeles hardware was a nightmare. The employee told me the lady using the uhaul before me would be here any minute. I waited an hour and a half then called uhaul to find another location with a truck available now. Maybe have a back up at the location or time these things out better.Victoria F.
Tires on truck were bald on inside driver side frontRichard M.