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Christine B | Overall Experience
Customer Reviews for Business Park Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Chrissy made the rental process smooth and painless. Will rent from her when the house is finished if it ever stops snowing and wicked winds Happy new year
ROXANNE GCustomer service was top notch and very accommodating to my needs. Made the process of moving less stressful. Thank you for everything
CHARLES BTHE TRUCK WAS BRAND NEW WITH NO REPAIR ISSUES AT ALL. THE RIDE WAS COMFORTABLE AND THAT MADE THE TRIP SO MUCH EASIER. THE CUSTOMER SERVICE ON BOTH ENDS WAS SPOT ON!
Tara OExcellent experience storing my belongings with with Business Park Storage. Super friendly, communicative, and felt seen and heard when issues came up. What an amazing front office gal....apologies I forgot her name. She is running that place so well!
Angelique M | Overall ExperienceStaff was friendly and went out. of their. way to be helpful in any way they. could
DAN B | Overall ExperienceStorage is close to town and we always had access to our unit. During the winter months, the team does an excellent job maintaining clear access to each unit.
Bethany G | Overall ExperienceThe employee at this location was zero help. Left location before 5:00, would not answer texts or phone calls 20 min before closing to assist with reservation issues. Showed up just before 5:00 waving my arms at her as she drove off.
Benjamin SDid after hours drop with the app. Easy and fast!
WILLIAM MThis is the best location in town Chrissy at the front desk is the best! She has the best Customer Service skills ever! Her friendly demeanor and easy check in and check out was amazing! Her communication skills and customer service skills beat any other Uhaul place around! The truck I rented was extremely useful and everything worked great. I will be coming to this location again in the future thank you so much lots of love Chelsea.
CHELSEA HPickup and drop off were very convenient and the representative was professional, helpful, and quick in providing the service I requested.
JO AI have nothing but good things to say about Business Park Storage, in Livingston Montana! We were in a serious bind with car trouble, and couldn't rent a car anywhere in the area. I called Chrissy, at Business Park U-Haul, and were able to rent a cargo van.. She went out of her way to help! She was compassionate and helpful! Chrissy is a shining star in our book!
Mary UThanks for storing my stuff for years!
Michael M | Overall ExperienceI arrived at my scheduled time of rental via Uber to rent a moving truck. Cell and data service was spotty and unreliable at this location for me as this location is a bit remote. This was important as no one was at the location when I arrived. I had set up contactless pickup, but that would not work once I got data service. A call to U-haul customer service confirmed I could not use the contactless pickup and would need an associate. There was a sign on the door saying to call a number if you need assistance. I called and left a voicemail, I did not get a callback.. The wait time was 35-40 minutes. This is maybe ok if you know this ahead of time and have a car to wait in. I did not have a car and did not have the time to wait as I had another scheduled U-haul pickup of a trailer shortly after. The pickup took an hour and half from the time I showed up. This almost caused me to loose the auto transport I had to pick up at a different U-Haul location. I am not saying this is a bad location, the staff were friendly and quick once they were there. But you need to know there possibly will not be anyone there when you arrive and you will need to wait.
Timothy BThank you Christy for all your help!
Thomas B | Overall ExperienceThe location was closed and wasn't going to re-open until the following Monday (I dropped off on a Friday). It was a hassle to create an account and take all the photos and return my truck without an attendant there. Will not be dropping off or picking up from there in the future.
Nadia LEverything was as I expected, no need for improvement. Glad you are near by.
Peter VThe u hual app didn't work but we were able to check in with someone over the phone. Very pleased overall.
Andrea LLivingston office manager was fantastic and super efficient. She corrected the problems holland office failed to
David IEverything went incredibly smoothly. The office staff was welcoming and professional. Our on-line "paperwork" was ready to go, and the rental vehicle was very clean and in great shape. We will definitely use this facility again!
judy mExcellent service, very helpful and friendly..
Bradley S | Overall ExperienceThe lady who rented the truck to me was a bit abrasive about explaining that it was a new truck and told me they were rather "protective" of it. She seemed upset that I was renting the truck and it made me feel uneasy. I was told to park the truck in the exact same spot, but there was a van in the spot I was supposed to park my truck in. The gas cap was frozen on to the truck so I couldn't fill it up.
Elicia HVery nice, safe, and clean units. The facility manager was very helpful and pleasant to deal with. I would definitely rent from this location again. ¡Gracias!
lukas p | Overall ExperienceReplace the brakes. See comments above. Someone will die if they're not replaced.
Gwen EThe staff at Business Park Storage were always incredibly helpful and kind. I can't recommend this storage business enough. ⭐️⭐️⭐️⭐️⭐️
Gray's G | Overall ExperienceThe moving truck was clean and ran well. Having an option for an online pick up/drop off was convenient. I requested a dolly, furniture dolly, and moving blankets that were not in the truck, which left us scrambling to make other arrangements.
Dawn AFantastic experience. Had exactly what I needed. Took very little time to check out and I was on my way quickly. Thank you so much !!
Richard DProvide ample notification prior to cancelling equipment reservations!
Brian HGreat facility. Clean, easy to access. Manager Krissey is awesome. Highly recommended.
Timothy S | Overall ExperienceYou changed my pickup location 1 hour and 10 min prior to pickup. the new location was an hour away. very displeased by this.
Connor KThe reason that I put excellent on this is because Krissy is very easy to work with and you can tell she is smiling when she helps you over the phone. She is a great asset to your company.
Graybeals A | Overall ExperienceGreat Customer Service.
Celestina HFriendly staff, great units. Affordable prices. A great place to store your extra belongings.
Randy H | Overall ExperienceThe fuel gauge on the rental truck, do not operate properly
John WNothing. Outstanding service at this location.
Richard JHands down best customer service! Last minute changes on my end were dealt with, with supreme skill and professionalism. Will rent from again!
KYLIE PGood guys
David AYou have been great for the last 3 years thanks for all your patients and help
RENEE H | Overall ExperienceThe after hours check in process was a nightmare and would not work, causing great frustration and anger! It would not allow me to take or upload photos and therefore would not allow the check in to be completed and after 2 hrs and multiple phone calls to customer service, I gave up.... and just locked it up and left it.
Debra MThe lady at the desk was great. The truck worked like a charm to move my camper. It's much cheaper for me to move it with a Uhaul than buy a truck. Rates were very reasonable. Overall great experience.
Eric MThe website check-in was ridiculously complex and more than frustrating.
Lezlie NExcellent customer service and a very nice vehicle. Thank you, Tom
thomas rGreat, well maintained and clean units. Kind, helpful staff. They even called me when I left something in the van. Much appreciated. Rent your uhaul here.
Andrew GYou own this business. Yes people are responsible for removing their items but YIOU are responsible for washing out sanitising. To expect tenant to "bucket" out the units is harsh and inappropriate. Withhold the cleaning deposit and still expect industrial cleaning was not appropriate I did ask for a hose to spray out but that request was not answered. Not once did anyone express any sympathy for what your tenants have gone thru.It was all demands. I did get some kindness from the manager as I was leaving who indicated that she would sanitize which is your responsibility. I would never recommend this storage facility for these reasons and also because it is built on a flood plain. this will happen again.Also you must be aware that the flooding water had obviously brought sewage water in. It appears to be more of a ground water swell. With the nearby hospital it is very concering what contaminates were brought it. You should have been kind and sympathetic then of course ask tenants to remove items so you could clean and sanitise.
LYNETTE Z | Overall ExperienceGreat folks to deal with…very sorry what they delt with going through the flood …
JEFF R | Overall ExperienceOutstanding service with business park ...Melvin and his staff very professional.will and would recommend this company to all. Thank you for your service to me tommy felkins
Tommy F | Overall ExperienceAmazing service! Best in town!
KYLIE PGreat team . . . thank you for the years of making my stay welcomed.
ANTHONY R | Overall ExperienceThe office manager Bonita is always helpful and accommodating.
MARK F | Overall ExperienceGet a real reservation service for your trailers instead of the request for reservation I made a supposed reservation only to find out the day before that my trailer was given to a walk in so what is the point of even doing the request for reservation then had to drive a hour and a half away to go pick up my trailer from this location this was an absolutely terrible experience not necessarily with the location but with your website and call center the people at your call center that I talked to were very incompetent also with this location what U-Haul location only rents trucks and pick-up trucks the trailer that was dropped off there allegedly wasn't supposed to even be accepted at this location so that seems very dumb if you are going to be a U-Haul drop off location at the bare minimum you should at least accept trailers and be able to pick them up from there
Jonathan RDoor to unit did not seal well, so ended up with quite a lot of dust in the unit, as well as a mouse. When we first rented, staff was friendly and helpful. This changed during the last couple of years. That said, it is a good facility overall and serves it's purpose well
MARK H | Overall ExperienceA+
Michael H | Overall ExperienceThe trucks aren't equipped to operate in cold conditions. The front desk clerk said NOTHING about the potential of the engine not starting given the cold weather. However, 2 hours after the vehicle was parked, it would not start. Roadside assistance was u able to find a towing company to assist the night of my rental, so I had to find a ride and wait until the morning. After getting assistance the next day, finishing my rental, I went to return it and explained what happened and that SAME front desk clerk said "oh yeah, that happens all the time with these trucks because uhaul doesn't put a heater in the engine." This is a safety issue that should at the very least he brought to the attention of the renter prior to getting on the road. I will never use this renting facility again.
KELLY MThe van itself was nice. When I returned it, the app would not let me upload a second picture of cleanliness, so I had to call uhaul. It was a very long wait 45 minutes or so. The lady who answered was very helpful. However, the next day I received a call from the business park lady who said I had left the van with mud. Basically, a few pieces of gravel from my shoes. She was going to charge me $50. I was an hour away, so had a friend go over and sweep out the gravel. He said it took 3 minutes and the lady was rude. I would use uhaul again, but not that business. Not nice.
Carrie HPeggy was awesome! Super friendly, checked me quickly and professionally!! Highly recommended!!
JASON VVery positive experience with staff. Will return when we need a rental.
ROBERT MPhone app for after hours drop off did not work.
Bill BPeggy is great and a pleasure to work with. She always has always had a solution to help us with our moving needs.
Robert DPicking up the truck with the app was a total FAIL. I tried to get answers about why the app didn't show my reservation BEFORE pickup day, but the agent assured me it would work (it did not). Then I spent an hour on hold trying to get help. All of this would have been avoided if UHaul would have let me pick up my truck where I originally wanted, which would have been staffed by a person.
Stefanie WThis had great service and allowed me to rent a pick up truck to visit Yellowstone national park.
JULIE SAwesome experience! This place is wonderful.
Stephen B | Overall ExperienceI am very unhappy with U-Haul right now. The Livingston location is not the problem. They were terrific. The overall experience, however, was awful. We reserved in Bozeman and the next day the reservation was cancelled. No explanation given. We found out that they had no trucks by visiting the store. There is no coordination between locations so we had to not only find our own new reservation but had to drive nearly 50 miles to get to it, costing me $100 more than the local store. The customer service is awful and the reservation process worse. Now I get a survey to rate the location only but not the experience. Get it together U-Haul. This is not the way you should be helping your customers during an already stressful activity. I've always used U-Haul for our moves, but you have me re-thinking that and next time, I will be checking other companies first.
Patricia RPeggy is the greatest. We were in a bind on moving and needed storage for some of our belongings. Peggy went above and beyond to help us out.
Robert D | Overall ExperiencePeggy is the greatest. Very kind and considerate. She went above and beyond to meet our needs.
Robert DKeep up the good work
WILLIAM KQuick, friendly service with a smile!
KIMBERLY Pthe representative that helped with my rental process was very friendly and professional, would highly recommend this location.
KYLE BEverything was great. I would not recommend changing anything.
Robert DThe guy that I worked with at the location was great! Very helpful and knowledgeable.
SCOTT LI had reserved a 10 foot truck and tow dolly three weeks in advance of my move. Two days before I was scheduled to pick up the truck and dolly I was contacted by a representative of Uhaul, stating that the truck would not be available and could I change my reservation. I had to move 700 miles and be in my new city for a new job just three days from the scheduled move. When I told Uhaul that I could not change my reservation date the representative then asked me if I could drive to another city that was two and a half hours away and pick up a truck and drive it back to the city I was moving from, resulting in a five hour round trip to secure a truck. When I asked why personnel from the Uhaul center that I was to pick the truck up from could not go pick it up I was told they did not have the manpower to do do. After telling the representative that I could not travel that distance to pick up a truck , drive it back and then load it to move I was told it was my lucky day. My lucky day???!!! A larger truck was available but I still had to travel 30 minutes outside of my location to get the truck, and at a higher cost since it was larger than I reserved, and needed. When I picked the truck up I was told of the location I had to go back to the next day to pick up the tow dolly. The location to pick up the tow dolly was confirmed on two occasions on Thursday. Friday morning, with the truck loaded and ready to head out of town, I went to the arranged location to pick up the tow dolly. Upon arrival I was informed that the tow dolly was not there, but in another location 30 miles away. When I got to the new location to pick up the tow dolly the Uhaul representative hooked the dolly up to the truck but refused to assist in loading and securing my car to the dolly for liability reasons. This was after I had asked and confirmed multiple times that indeed they would do that as I have no idea how to properly use that equipment to ensure safety for all. After the Uhaul representative called several locations to ask if they would assist, and all denying to do so, I refused rental and asked for a refund as we would not be using the tow dolly and would just drive the truck and car separately. The Uhaul representative took my card and said a credit had been posted. After I asked for a receipt the Uhaul then said that the credit did not go through and took my information and said a check would have to be mailed. Three days later I received a call from Uhaul asking me if I still needed said tow dolly. When I shared my experience I was told that yes, they just cancelled it and now a refund would post. I have used Uhaul before but will never again after this experience. I was misinformed multiple times, but the most unbelievable part of the experience was the refusal to assist with the tow dolly and loading and securing the car, expecting a consumer who does not use this equipment to do so safely. Overall and extremely disappointing experience. The next time I need a truck for moving I will look to another company.
KAREN CCharge the price that is listed on your website. Answer your phone. Don't give a confirmation if you can't honor the original reservation.
NICHOLAS BVery nice management. Would highly recommend it. S. Beard
SHEILA B | Overall ExperienceIf you advertise that you are open for business at 9:00 am, please be ready for business at 9:00 am. That doesn't mean your salesperson arrives at 9 am and is ready to do business at 9:15 am. Small matter maybe to you, but not so much to us.
ROBERT DPeggy is friendly and very helpful! It was all around a good experience and we will certainly use Business Storage again when necessary!
HRDC T | Overall ExperienceI will send an email message with my complaints. Please provide an address.
Johanna EI have rented 3 large trucks over a 2 month period. Wonderful service, friendly. I was treated professionally when I had to return a damaged truck (had the insurance and get it!). Zero hassle. Strongly recommend this dealer.
F BFix the ramps or provide a wedge to get over the step at the top.
Noah RFriendly, welcoming, clean, secure, convenient-perfect for our families needs. Thanks :)
TOM T | ReservationManagement has graciously prepared my reservation in advance and is very good at returning phone calls. and addressing all my questions.
BRIAN D | ReservationI was with this storage facility before and that is the reason I went back. They are always nice and so helpful.
shannon p | ReservationOutstanding customer service and great facility. ¡Gracias!
Elizabeth D | Overall ExperienceWe were still going to make sure it was clean before we told you that we emptied it. Sorry that we couldn't get to it before you found out.
REBECCA M | Overall ExperienceSamantha is wonderful, she goes above & beyond for the customers. The site is very reasonably priced, clean and very accessible. I would recommend this storage facility to everyone.
PEGGY W | Overall ExperienceVery helpful with storage and vehicle rental worked with me through the process.
salvador g | Overall ExperienceDifficult to find office and only one person working. After a long day on the road it took us an hour just to get the storage unit. Doesn't say they don't participate w/Uhaul deals online.
Steve L | ReservationGreat customer service!
LAUREN B | Overall ExperienceGreat experience! Thank you!
COLLEEN S | Overall ExperienceGreat unit. Friendly and helpful service.
OTTO C | Overall ExperienceExcellent facility! I haven't received my deposit, however. Please contact me. Thank you! 4807072311
JACLYN R | Overall Experiencewe needed a unit in Bozeman. I would have used the free month had it been there. As it is, we are out $35 we wouldn`t have spent had it been in Bozeman. Would appreciate a credit of some kind. Thanks.
Privacy R | First ImpressionsSimple check-in process. Great rates. A 5x10 fit all my belongings. Unlike my previous storage unit at U-haul, this one was 10ft long, not tall! Highly recommend!
BRENDIE G | First ImpressionsSamantha was very attentive and was expecting me when I showed up to rent my unit. The transaction was seamless and Samantha displayed a great sense of humor.
JOSEPH H | First Impressionsgood service
Privacy R | First ImpressionsThe customer service guy at the counter was not professional.
Privacy R | First ImpressionsMy experience was good and the storage unit is well-maintained. The door of my storage unit is very difficult to open. Other than that, everything is good.
KIMBERLY F | First ImpressionsHelpful staff, clean, safe, easy to get in and out...just a little bit expensive but worth it if you need a secure place for your belongings.
Privacy R | First ImpressionsClean dry secure
Privacy R | First Impressions