Customer Reviews for Bus Barn of Texas
(U-Haul Neighborhood Dealer)

544 reviews

20818 Hempstead Rd   Cypress, TX 77429

(281) 373-4946

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 373-4946

20818 Hempstead Rd
Cypress, TX 77429

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cortney Plaisance 
Rating:
3.0

Dropped off after dark. Huge potholes and not well lit. Multiple businesses on property with large vehicles around. Sketchy area.

David Johnson 
Rating:
5.0

Smooth out the drive entry.

Enrique Bustos 
Rating:
1.0

The location appears SHADY, like something out of the movie DELIVERANCE.

Janie Cornwall 
Rating:
1.0

Customer did not leave a comment.

GUSTAVO NAVARRO 
Rating:
3.0

Customer did not leave a comment.

Wallace Loper 
Rating:
5.0

The gentleman in the office at this location was the true professional

SHAUN WEST 
Rating:
4.0

Customer did not leave a comment.

Rebecca Torres 
Rating:
5.0

Everything is always great!

Albert Torre 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE GOLD 
Rating:
2.0

This property is dark and the driveway is full of potholes that will be full of water after rain. I would never consider returning here at night. The operator of the property was nice and the trailer was in great condition. I would just choose a bigger uhaul location for my next rental.

Richard Sparks 
Rating:
3.0

Customer did not leave a comment.

thomas bruce 
Rating:
5.0

Joe was kind and professional! The rental process was seamless and quick…We will be back! Thank you!

Jennifer Notman 
Rating:
4.0

Customer did not leave a comment.

Sean St. Clair 
Rating:
5.0

Customer did not leave a comment.

JUAN ONTIVEROS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TANDY 
Rating:
5.0

Customer did not leave a comment.

Chandana Kayyuru 
Rating:
5.0

Customer did not leave a comment.

Earl Frank 
Rating:
3.0

It was not the location I had a problem with but the 24hr service to pick up the truck that I had several problems with even to return it. Never want to do that again!

Aracely Sibrian-murillo 
Rating:
5.0

Customer did not leave a comment.

Frank Cisceros 
Rating:
5.0

Customer did not leave a comment.

Brandon Phillips 
Rating:
1.0

Customer did not leave a comment.

Gary Dearmon 
Rating:
3.0

The place was a little old but the person there was friendly which made the experience good

Warren Barber 
Rating:
5.0

Outstanding

Danielle walker 
Rating:
5.0

The guy was so friendly and helpful!! Great customer service!!!!

Keina Warren 
Rating:
1.0

Customer did not leave a comment.

Richard Broadstreet 
Rating:
5.0

Customer did not leave a comment.

Javier Apolinar 
Rating:
5.0

Customer did not leave a comment.

Nathan Walker 
Rating:
5.0

Jack was great

Charles Nix 
Rating:
3.0

Manager running location was very cordial and friendly!

Joseph Del Campo 
Rating:
5.0

Bud barn location is great. Customer service and equipment are excellent.

Rene Salinas 
Rating:
3.0

This is more of a pasture location. Improve entrance as a dip as you come off of f the pavement. Very helpful and accommodating personnel.

ronald nida 
Rating:
5.0

Trailer was still filled with moving blankets. It also had spilled gasoline in it. I had to clean it with degreaser and air it out before I could begin using it. Wasted time that I paid for to clean it.

Travis Elolf 
Rating:
5.0

Best service I’ve ever had at uhaul!!!

VANCE GRAFF 
Rating:
4.0

Customer did not leave a comment.

Kevin McLaughlin 
Rating:
5.0

Friendly and attentive fellow. Took care of me right away.

Angelina Sanabria 
Rating:
2.0

Dirt driveway with potholes full of water. Not very clear where we should park the truck after use.

Curtis Adams 
Rating:
3.0

A very isolated center. The in-house manager was beyond efficient and welcoming.

Gary Kinninger 
Rating:
5.0

Customer did not leave a comment.

James Seale 
Rating:
3.0

Country but convenient.

Orok Orok 
Rating:
3.0

Customer did not leave a comment.

MICHAEL DICONS 
Rating:
5.0

Customer did not leave a comment.

Joshua Wolf 
Rating:
1.0

Constant harassment to get equipment in even just at pickup. Rude staff. Horrible location. Not even allowed to keep truck as needed due to harassment. Overcharged for gas. Will go with another company in near future.

Janelle Hoffart 
Rating:
5.0

Customer did not leave a comment.

Jennifer Lundberg 
Rating:
5.0

Customer did not leave a comment.

Cindy Shirley 
Rating:
5.0

Customer did not leave a comment.

Timothy Wright 
Rating:
5.0

Love BusBarn they are great.

STEPHEN KELLER 
Rating:
5.0

Customer did not leave a comment.

kelly sherrill 
Rating:
3.0

Was a smaller location. No clear return area. But I was able to return my trailer after hours. Was easy to find and there was room for me to pull the trailer in and back it up. The location did not feel very safe or secure at night. The parking lot was very dark. I had no interaction with any staff. I cannot comment on their service.

Chris Allen 
Rating:
3.0

Jack was great, but the location needs to be cleaned up a bit. A lot of brush.

Yadira Garza 
Rating:
1.0

The gentleman working there, possible the owner, is AMAZING, however, I initially turned around and went to a gas station to see if I could find slither location. The grass is very overgrown so it’s hard to see the UHAUL sign. When you turn into the property, the enter drive area is riddled with VERY deep potholes that were full of water so it’s impossible to know the depths and almost impossible to drive around them. The truck I received was raggedy, and that’s putting it VERY NICELY!! Ion starting the truck, it was so loud I could barely hear myself think!! The faster you drive, and it does NOT go over 40 mph, the LOUDER it got. I took a video if you would care to see it. Also, the engine light stayed on. I don’t know why the truck was so loud, I’m thinking a missing catalytic converter, but it should NOT be on the road!!!!

Renae Brown 
Rating:
5.0

Customer did not leave a comment.

Earl Frank 
Rating:
5.0

Customer did not leave a comment.

Cortney Plaisance 
Rating:
4.0

Owner was very nice and helpful. Had equipment ready but wasn’t a full tank so we had to get gas. That would be the only suggestion - to have the trucks filled up for the longer rentals. Thanks.

Trennice Jackson 
Rating:
3.0

Customer did not leave a comment.

David Vanfossen 
Rating:
5.0

Customer did not leave a comment.

Michael Ennis 
Rating:
5.0

Customer did not leave a comment.

Bryan Evenson 
Rating:
5.0

Always very friendly and knowledgeable service. Took the time to properly setup the trailer and verify all lights were working correctly. Fast and efficient and i was on my way very fast.

DAVID TOLEDO 
Rating:
5.0

The rep at this location is an awesome person. His customer service is top notch. Very respectful and kind. I really appreciate the service he provided.

Stacey Rodgers 
Rating:
5.0

Customer did not leave a comment.

Jacklyn Eyre 
Rating:
4.0

Customer did not leave a comment.

RAUL CENTENO 
Rating:
5.0

Continue to give excellent customer service

Doris Bob 
Rating:
5.0

Customer did not leave a comment.

Miguel Bustillo 
Rating:
5.0

Customer did not leave a comment.

Don Diamond 
Rating:
5.0

Staff is outstanding.

ANTHONY JORDAN 
Rating:
5.0

Customer did not leave a comment.

Deandrea Johnson 
Rating:
5.0

Excellent quick and easy

john stenzel 
Rating:
5.0

Customer did not leave a comment.

Zeinab Alameh 
Rating:
5.0

Customer did not leave a comment.

Paul Ramagost 
Rating:
5.0

Customer did not leave a comment.

Guy Talom 
Rating:
5.0

Customer did not leave a comment.

Dan Novosad 
Rating:
5.0

Customer did not leave a comment.

Charley Porter 
Rating:
5.0

Customer did not leave a comment.

BROOK FOWLER 
Rating:
5.0

.

Darell Maddox 
Rating:
5.0

Customer did not leave a comment.

Nicholas Straps 
Rating:
5.0

Customer did not leave a comment.

Luis Robles 
Rating:
5.0

Customer did not leave a comment.

rhonda nesloney 
Rating:
1.0

No one was available at time location stated it was open for service. Phone number was to a personal phone and person that answered stated that we could unhitch the trailer ourselves if we wanted to leave it at this location because he wouldn’t be in until later…we went ahead and I hired the trailer and sent a picture and message to the person with verification that we dropped off..very unprofessional

Casey Alba 
Rating:
5.0

Customer did not leave a comment.

Daniel Kalbow 
Rating:
4.0

Customer did not leave a comment.

Thomas Burdette 
Rating:
3.0

Charged a cleaning fee for a few pieces of paper, ridiculous

Christopher StJohn 
Rating:
5.0

It was a great and easy experience

ROLAND CARRION 
Rating:
5.0

Jack was very friendly and helpful. Made sure to attach and inspect equiptment.

DAVID TOLEDO 
Rating:
4.0

I'm not sure I would have made it in a normal car the water was so deep in the holes at the entrance and exit. The staff was great.

Keven COATES 
Rating:
5.0

Customer did not leave a comment.

cassandra watkins 
Rating:
1.0

The older man who helped me was nice enough but the office and outside location were horrible. The office was dirty, smelled of stale cigarettes, and littered with automobile parts and other random items. The location was filled with deep mud-filled potholes and extremely overgrown grass. My wife said that there was no way in hell she would feel safe renting from there alone.

Jason Fields 
Rating:
2.0

Customer did not leave a comment.

Corleen McNeal 
Rating:
1.0

The car hauler I rented had 1st flat tire in 1st 2 hrs. Took it to uhaul. Took over 4 hrs for them to change tire. Woke up next morning to 2nd lat on different tire. Put air in it myself. Couple hrs later same tire flat. Took hauler back day early. Because didn't want to chance another problem. Tried to calluhaul totalk to someone about experience, was on hold twice tfor more than hr. Was told to go to live chat for quicker service. Hold ime the was almost hr. Finally got someone was told they would call me back with solution. No call back. RENT UHAU AT YOUR OWN RISK

John Wilkerson 
Rating:
5.0

very nice man

Richard Nix 
Rating:
5.0

Customer did not leave a comment.

Muriel Brown 
Rating:
5.0

Customer did not leave a comment.

Victor Muniz 
Rating:
4.0

Customer did not leave a comment.

jerry Whitmire 
Rating:
5.0

Customer did not leave a comment.

BILLY MCILVEENE 
Rating:
4.0

Customer did not leave a comment.

Lawton Deane 
Rating:
5.0

Have a bigger uhaul sign.

Christopher Smith 
Rating:
5.0

Customer did not leave a comment.

Craig Williams 
Rating:
5.0

They are super kind and help me to extend my rent with any inconvenience

CESAR HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Jamie Felgenhauer 
Rating:
5.0

Customer did not leave a comment.

Donna Nitz 
Rating:
2.0

It was not open when we arrived nor was the vehicle ready once someone showed up. The 2 dozen furniture pads were unavailable but he could not remove them from the order. He promised to do so when the vehicle was returned. That did not happen. The trucks air conditioner did not work.

Eric Malcore 
No reviews have been submitted for this location.

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