Customer Reviews for Bus Barn of Texas
(U-Haul Neighborhood Dealer)

408 reviews

20818 Hempstead Rd   Cypress, TX 77429

(281) 373-4946

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/10/2021: 11:00 am - 5:00 pm

Services at this Location:

Contact Us

(281) 373-4946

20818 Hempstead Rd
Cypress, TX 77429

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/10/2021: 11:00 am - 5:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

It was great to deal directly with Jack, the owner. The facility isn't big and fancy, but I prefer to support small companies and this one will get my return patronage.

TERRY B. 
Rating:
1.0

Got charges added that I did not add online. Was charged for insurance when I did not choose it. Used the trailer for two days and I was charged for three. I had to air up the tires when I got the trailer home.

Darell M. 
Rating:
5.0

Good experience

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

REAGAN D. 
Rating:
3.0

The trailer rode very loose the part that connects was very warn

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Great service

JOSHUA T. 
Rating:
5.0

Jack, the owner, provided high quality service.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Tobiah F. 
Rating:
5.0

Customer did not leave a comment.

JOSUE C. 
Rating:
5.0

Quick and easy pickup and return.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Chad A. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
2.0

OK location for a drop, but not U-Haul focused and a little rustic.

Edward K. 
Rating:
3.0

We dropped the trailer off to this yard and the owner does check the trailer. We get a call the next day saying we didn't leave the moving blankets in the trailer. I have 3 witnesses to the blankets being left in the trailer. The owner charged us $36 because he didn't do his job when we left the trailer

KATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Z. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO T. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Remain in business

RONALD S. 
Rating:
5.0

Quick, easy, and great customer service. Will definitely rent from this location again.

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

great customer service

TINA T. 
Rating:
3.0

Muddy dirt road. Pot holes not good for vehicles. Not a nice location but big area. Good service.

Merwyn O. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
3.0

Weird location…like a school bus junkyard. The best part was the nice man who ran it. He was awesome and I was out of there in a flash. He was very fast and helpful!!

Hettie F. 
Rating:
5.0

Customer service was excellent, so helpful. I just wanted to say thank you for all the help.

NICHOLAS C. 
Rating:
1.0

Was never told I had to check in on the app when I dropped the vehicle off, even if it was in writing he should have reintegrated this. I I opted for online check in when I got there and he still made me Come inside and check in… the place is a dump inside and out

JENNA H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Don't be fooled by the location!! Mr. Hays was very helpful, knowledgeable and friendly. Equipment in great shape and ready to go on time. Would definitely use again and recommend to anyone!

RHONDA S. 
Rating:
3.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Customer did not leave a comment.

Don B. 
Rating:
3.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

Roland C. 
Rating:
5.0

Keep it the same. Great equipment and service. I'll rent from here again.

Carlos S. 
Rating:
5.0

The location itself is fine. The staff were really helpful and informative!

ANTHONY Z. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Super easy check in and check out process.

DORIAN A. 
Rating:
3.0

The locations was empty, because it was late. (2:30am)

Luis O. 
Rating:
1.0

The pickup location looked like a junk yard. I was directed to the office to wait for a client to return a truck & I didn't want to sit down as it was really dirty. Trailer rental was fine, just disappointed with below standard scrapyard. I'll go to another location for future rentals.

IAN H. 
Rating:
4.0

Very nice and pleasant customer service.

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

DARRELL T. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
5.0

Nothing. It was all good! Great place, I'll use them in the future.

ELIAS R. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

He was very friendly and knowledgeable.

JOSUE F. 
Rating:
4.0

Excellent customer service. So friendly and helpful.

Stacey W. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN J. 
Rating:
4.0

Customer did not leave a comment.

MARCELINO G. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

AI T. 
Rating:
5.0

The dropping place need to be more visible to the customer

JESUS G. 
Rating:
5.0

N/A

JORGE M. 
Rating:
5.0

Transaction was fast, equipment worked great, and drop off was seamless. Thank you

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KIMARY M. 
Rating:
5.0

Customer did not leave a comment.

Parker P. 
Rating:
5.0

Jack at the Bus Barn was excellent

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

prompt, courteous and professional Thanks

LARRY C. 
Rating:
4.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Friendly and professional service. Everything was ready and paperwork was quick. Return was very easy a d quick as well. Great service!

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Quick & easy

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

misti F. 
Rating:
5.0

I went to the HWY 6 77095 location to rent a tow dolly. They didn't have one at that location but the employee that was working the counter quickly found one at a location nearby. Turns out that the location was closer to me. I may have had to go out of my way a bit on this day but I will use this new location next time. Kudos to the hwy 6 employee. Wish I knew his name. Visit was on 10/17 and it was the older of the two. The guy at the Bus Barn was really helpful as well. Over all a great experience. E ell

William G. 
Rating:
5.0

Jack did a great job and was very friendly!

robert L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

I Had two flat tires on the trailer I rented.

Richard E. 
Rating:
5.0

Guy was very helpful and prompt of service

Michael K. 
Rating:
5.0

Attendant was very helpful and efficient

Steven W. 
Rating:
2.0

The location was kinda scary especially picking up at night time. No lights in the area and the trucks where all in the grass.

Kisha C. 
Rating:
4.0

Jack was friendly and helpful with this rental. The trailer was in good condition and I had no problems with its use.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Derrick F. 
Rating:
3.0

The owner was very helpful and friendly the property is just very poorly maintained so I would be hesitant to send a friend there

MICHAEL R. 
Rating:
5.0

Easy and fast

John S. 
Rating:
2.0

I would not recommend this location during early morning hours for a female. It was dark and the mobile check in process was lengthy. It was very scary and no one warns you that the checkin was long. I was so scared and with the location being so isolated anyone could have attacked us! It was dark! Why was I given the latest time of 5:30 am at this location. Not worth my life!

Demetria M. 
Rating:
5.0

Customer did not leave a comment.

Marcel M. 
Rating:
5.0

Customer did not leave a comment.

LEONARD V. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

All good - quick friendly service.

Arthur N. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Customer did not leave a comment.

Cynthia J. 
Rating:
2.0

I wanted a trailer and a furniture dolly. I was scheduled to pick up my trailer at a location that had no furniture dollys. Such a waste of time.

Jason S. 
Rating:
5.0

Jack was fantastic to work with.

Stephan M. 
Rating:
5.0

Nothing at all thank you so much

Audra S. 
Rating:
3.0

Customer did not leave a comment.

Jeron E. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
3.0

Hours were limited and the gravel and grass parking area could be problems for getting stuck.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY K. 
Rating:
5.0

Improvement not needed here. Wonderful experience, great location right off Hwy 290, very helpful manager and fast check-out / check-in Very complete review on the trailer and hookup by the manager.

solly C. 
No reviews have been submitted for this location.

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