Customer Reviews for Burnsville Shell & Bait
(U-Haul Neighborhood Dealer)

1,811 reviews

14801 County Rd 5   Burnsville, MN 55306
(@ Crystal Lake Rd)

(952) 892-6952

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(952) 892-6952

14801 County Rd 5
Burnsville, MN 55306
(@ Crystal Lake Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

William Sewell 
Rating:
5.0

Customer did not leave a comment.

Kim Lemaire 
Rating:
5.0

The whole experience was quick & easy. Simple online rental, great customer service, pick up was a breeze, smooth driving & I simply dropped the Uhaul off and left the key in a box outside the station when I was finished.

Michelle Hughes 
Rating:
5.0

Customer did not leave a comment.

Kuldip Maharjan 
Rating:
3.0

Better customer service.

Shelly Winter 
Rating:
3.0

Customer did not leave a comment.

Chris Lyons 
Rating:
3.0

Customer did not leave a comment.

David Durand 
Rating:
5.0

Very friendly staff and everything was ready for me when I arrived. Great experience

Gary Sirek 
Rating:
4.0

Customer did not leave a comment.

michele cates-mariette 
Rating:
5.0

Nothing, Mike the owner is a really great guy. Always friendly an professional. I always try to rent here first.

Lawrence hauskins 
Rating:
5.0

Really great work experience from beginning to end. Mike in Burnsville covers the details and enables a smooth process. Regards, Linda

LINDA JACOBSEN 
Rating:
5.0

Very competent staff

Woody Spitzmueller 
Rating:
1.0

The attendant was rude and tried to overcharge me for milage. Little did he know I had taken a picture before pulling out of the facility with a time stamp. He was pissed and threw four one dollar bills in my face and yelled ,"get out".

zack emged 
Rating:
5.0

Do more of the same! I’ll definitely be back again to rent another UHaul ! Thanks!

Timothy Kantor 
Rating:
5.0

Customer did not leave a comment.

Antonio Balderrama 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER WALL 
Rating:
5.0

Great customer service. Easy parking and access to the trucks. Easy to fill with gas upon return.

Dawn Marie Koch 
Rating:
5.0

Customer did not leave a comment.

Tom Fisher 
Rating:
5.0

Easy nice experience.

Dawn Marie Koch 
Rating:
5.0

Helpful service and hooked up the trailer.

Justin Fitzgerald 
Rating:
5.0

Very helpful

Thomas Danley 
Rating:
5.0

Very friendly and helpful manager. Have been there other times for gas and bait. Always a good experience. Highly recommend and plan on stopping there for gas regularly to support this business.

Tim Szopa 
Rating:
5.0

Customer did not leave a comment.

Bryant Strohmeyer 
Rating:
5.0

All was great!!

John Fsheldderg 
Rating:
5.0

Customer did not leave a comment.

Oleg Sakovets 
Rating:
2.0

Online it said I could drop off at a location and save $95 so I signed up for this. When I looked at paperwork later it gave another address with no discount. I even mentioned that to the dealer at time of rental.

Michael Judd 
Rating:
5.0

Customer did not leave a comment.

SARJO DIBBA 
Rating:
5.0

A tail light did not work when I went to pick it up so I had to come back later. I feel that it should have been tested before they scheduled my pickup. This put us off track a few hours for loading. Also, it was full of beach sand. I had to sweep it out.

Steve Benson 
Rating:
5.0

Always nice to to business here, well organized facility.

Dan Ludden 
Rating:
5.0

Customer did not leave a comment.

Ty Schraeder 
Rating:
3.0

Customer did not leave a comment.

rick ginter 
Rating:
5.0

One of the smaller pickup/dropoff locations. But it had the equipment I wanted and was close to home and very accessible. Very easy to do business with them. I recommend!

Jim Bauhs 
Rating:
5.0

Customer did not leave a comment.

David Jenkins 
Rating:
5.0

Customer did not leave a comment.

Kyle Haskins 
Rating:
5.0

Great Experience, Friendly owner very helpful

Jim Hobson 
Rating:
4.0

Customer did not leave a comment.

Timothy Layer 
Rating:
1.0

Actually have a place to put the new fob keys after store close. The key did not fit in drop off box. Was forced to keep keys and drop them off at a later convenience.

Jolene Levi 
Rating:
5.0

Customer did not leave a comment.

JOSH WELTER 
Rating:
5.0

Nothing! Just keep doing what you’re doing. The gentleman who helped us was marvelous from pick up to drop off. Experience could not have been better. Kudos!

Pat Kroenke 
Rating:
5.0

Simple and quick drop off process.

John Ortiz 
Rating:
5.0

Great customer service

Alan Schansberg 
Rating:
5.0

The gentleman that was at the location was really friendly. I would rent from the location again just due to how nice the guy was.

Joseph hale 
Rating:
2.0

The equipment was not at the location it was supposed to be and we were billed an extra $5 for some fee I had never heard of before. I would not use them again.

Don Seemann 
Rating:
5.0

I use this location to get UHaul trucks on a regular basis and I’ve not had a single bad experience!!

Lori Myszka 
Rating:
4.0

Customer did not leave a comment.

DENYS NIKISHA 
Rating:
3.0

Customer did not leave a comment.

gail blassingame 
Rating:
5.0

Customer did not leave a comment.

Brian Goor 
Rating:
5.0

Customer did not leave a comment.

Sarah Blecha 
Rating:
1.0

N/A

Assefa Gudeta 
Rating:
5.0

Awesome location and true customer service offered! Thank you Burnsville Shell and bait!

DIRK HAMMOND 
Rating:
5.0

EXCELLENT SERVICE

ROBERT DEAN 
Rating:
5.0

Customer did not leave a comment.

Ashley Haller 
Rating:
5.0

quick and friendly!

Mark Huntsinger 
Rating:
5.0

Customer did not leave a comment.

Candy Duong 
Rating:
5.0

Customer did not leave a comment.

Julie Holmquist 
Rating:
3.0

Customer did not leave a comment.

Joe Johnsen 
Rating:
5.0

Customer did not leave a comment.

Caeleste Rindahl 
Rating:
5.0

the guy was very nice and helpful. the trailer was awesome , worked great i would definitely go there again.

Chris Koenig 
Rating:
4.0

Customer did not leave a comment.

Dan Edwards 
Rating:
3.0

Customer did not leave a comment.

Michael Hanson 
Rating:
5.0

Customer did not leave a comment.

Nick Ecklund 
Rating:
4.0

Customer did not leave a comment.

Loretta Goodman 
Rating:
5.0

Customer did not leave a comment.

Mark Baumbach 
Rating:
5.0

Customer did not leave a comment.

Rachel Eicher 
Rating:
3.0

I will never rent from Mike at Burnsville Shell and Bait and suggest that U-Haul reconsiders renewing his U-Haul contract. I have rented from him a half dozen times and he is always a bit rough around the edges. This experience was unacceptable and I suggest people find a different location. I called to extend my rental because of an emergency in my family and I needed to extend my rental for a day. Mike was rude, unprofessional and spoke to me in an abusive manner. Additionally, he told me to dump my stuff in the grass because he needed his trailer back. He further lied and said that there is a note saying he shouldn't rent to me because I return late. In my 25 years of renting trailers from U Haul, NOT ONCE have I ever asked for or returned a trailer late. Moving can be stressful and I thought this would be a simple and easy experience, not the case at Burnsville Shell and Bait. The final straw was learning that he billed $50 for cleaning. There was nothing in the trailer and I swept the entire trailer despite the fact there was nothing to sweep.

Scott Wagley 
Rating:
5.0

Customer did not leave a comment.

Gerald Johnson 
Rating:
5.0

Friendly and helpful

STEVEN ZASTROW 
Rating:
5.0

I recommend a friend that day Larry crandell he rented a truck from the shell location. It’s the only one I rent from! Great guy that owns it!

KIM ADDISON 
Rating:
5.0

No improvements necessary, Mike makes it so easy to rent a truck.

Kim Lemaire 
Rating:
5.0

Customer did not leave a comment.

David Knutson 
Rating:
5.0

Customer did not leave a comment.

curtis kahleck 
Rating:
5.0

Customer did not leave a comment.

Kim Lemaire 
Rating:
5.0

This is a very convenient location and I've rented trailers a number of times. They are always helpful and get you in & out promptly.

Cory Fradenburgh 
Rating:
5.0

Customer did not leave a comment.

James Hobson 
Rating:
5.0

Very helpful and personable.

steve branlund 
Rating:
1.0

This whole experience was bad. The staff treated me horribly. I know this won’t go anywhere but you should send in. Decoy once to both of these locations just to see what I’m talking about. Make sure they’re black because I’m sure that was the reason I was treated so poorly from BOTH locations

Jacqueline Williams 
Rating:
5.0

Customer did not leave a comment.

Timothy Kantor 
Rating:
5.0

good deal

MARK BROWN 
Rating:
5.0

Nothing just keep on beendig nice and friendly, respectable and polite. Y’all are good thank you.

Patricia Lipscomb 
Rating:
5.0

Customer did not leave a comment.

Serena Menendez 
Rating:
5.0

Very helpful, pulled the trailer into the spot for me.

Serena Menendez 
Rating:
5.0

Mike and Bob are a great team. Renting a trailer was easy and Mike did all the hookups and detachments. Both were pleasant to work with . The only thing I'd do different going forward is to call ahead to reserve a tentak. That way, the checkout time is quicker. This is my 3rd rental from them and anytime in the future that I need a rental, I'l definitely l go back. This is the best U-haul facility south of the Minnesota river.

CHRISTOPHER SKOTTEGARD 
Rating:
5.0

Customer did not leave a comment.

Brad Mayer 
Rating:
2.0

The employee was rude and made unprofessional comments to me from the moment he opened his mouth. Upon returning the trailer he never lifted a finger to unhook the trailer from my truck. I received no receipt from him and he made another unprofessional comment when I was leaving. Terrible customer service!

Cole Armstrong 
Rating:
5.0

Customer did not leave a comment.

Brett Distel 
Rating:
5.0

I appreciated the patience and technical help. Will be using them again most definitely

LINDA MONCHAMP 
Rating:
5.0

Great customer service and family oriented, loved the hello from the beautiful dog as well! The BOMB DIGGITY! WHOOT WHOOT! 🙌🏾😊

Jazmin Gaither 
Rating:
5.0

It was a phenomenal experience. This location is truly a hidden gem. I felt like they really took care of me. Explaining the truck. Being VERY efficient (i recommend precheck in as you will need to upload your drivers license to uhaul no matter what) and having a gas station on site took away all of the stress of refilling the tank. Dog on site adorable. Thank you!

Michelle Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Schultz 
Rating:
4.0

Customer did not leave a comment.

gail blassingame 
Rating:
5.0

Customer did not leave a comment.

donald conniff 
Rating:
5.0

Customer did not leave a comment.

Dwyane Harris 
Rating:
5.0

Customer did not leave a comment.

Tyler Hawkins 
Rating:
5.0

Customer did not leave a comment.

Godfrey Teed 
Rating:
3.0

Customer did not leave a comment.

David Wolter 
Rating:
5.0

Customer did not leave a comment.

Yussuf Hamid 
Rating:
5.0

No improvement needed, it was a great experience.

Kim Lemaire 
Rating:
5.0

Customer did not leave a comment.

Dave and Cindy Wolford 
Rating:
2.0

I did not look like the trailer had been swept out. There was too much slack in the towing wiring harness and the wires dragged and were worn through. There was too much slack on the chains and they wore through and I had to buy a quick link to reconnect the chains.

John Padalino 
Rating:
5.0

Nothing. It was easy and the person whom I dealt with was wonderful.

Chad Flenniken 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top