Everything was great!
Dawn T.
Customer Reviews for Burnsville Shell & Bait
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I cannot think of one thing for improvement at this site. Friendly staff and very well maintained fleet. Gracias.
John O.We had originally reserved a truck at the U-Haul Moving & Storage of Burnsville. When my wife arrived to pick up the truck at the designated time, not only did they not have a vehicle, but were completely unhelpful. “It was not their job†to help locate a truck. There was a truck available just a couple of miles away at Shell & bait, however we had to spend over an hour locating the truck on our own without the assistance of the Uhaul representative who could have located it almost immediately. Our move day was almost a disaster but She'll & Bait saved our bacon.
Kyle G.When I spoke to a uhaul rep on the phone they said that when I picked up the trailer they could change my drop off location to Gainesville. He said I could drop it off at any location without any issues. He was wrong. Luckily the dealer in Gainesville was good to accept the trailer and waived the additional fee.
John K.Owner is a great guy always accommodating and friendly.
Lawrence H.Just perfect! Seamless. Fast and easy. Love Nellie.
Lou K.i only spoke to them on the phone, however the customer service was great and they were most helpful with questions.
Janelle F.Everything was perfect friendly service very helpful
Kurt S.Great guy, good humor, easy rental
Patrick G.Make the return instructions a little easier to understand.
Michael R.Later hours
Greg B.Mike, owner & Uhaul rep, is a kind, sincere & professional person…Good experience start to finish..
Jimmie A.All great.
Daniel H.Excellent service...good guy
David K.Great service, always my first choice to go to this location
Lawrence H.A cheaper weekly rate would have been beneficial.
Greg B.Great service
Luella D.Very helpful and very patience until I was done moving. Gracias
Luella D.Nothing. Mike is great and represents the brand well.
PEDER P.As usual, the service was welcoming and familiar! I was able to select my vehicle and have my payment processed in minutes. Wouldn't go anywhere else thanks guys!
Tiffany B.I've rented U-Haul trailers many times from this location and have always had a great experience.
Lucas V.guys at this location were very helpful and helped me get a truck and be on the road in no time.
Timothy P.Website was very confusing. First it said my drop off location was interstate Storage but when when we got there and started the return process it said it was shell bait and storage.
Nicolas W.The interior of the trailer was not cleaned out; U-Haul blankets, close-pins, dirt.
Ron L.Very nice location. Staff is very knowledgeable and friendly. Great customer service.
Eric N.Keep up the great work
Timothy K.Nice and clean, friendly. Their hours of operation listed on website would be helpful.
kurt E.Everything was great!
DANIELLE V.Nothing you are very well people
Mohamed O.Location worked great! The associate was very efficient.
Nan R.Helpful and friendly staff that made the process as easy as possible.
James N.Location was fine but it was two towns over from where we live. We reserved in prior lake and U-Haul let us know the day before that the location was changed. It was already a busy weekend and this didn't help but that does not have anything to do with this location.
Jeremy A.Service was fast.
Rebecca A.Not a darn thing. I love this place.
Benjamin P.He over charge me for one day, I only rented for 72 hours from September 30, 3:59pm to October 3, 4:21pm. I hope He Will return the money. I put gas for $25 but He also charge my WF card for $26 I dont know why???????
Pantaleon C.best service i have ever had ,i will rent at this location every time ,and thier dog is assume
Mike T.The vehicle I had smelled of smoke! It was not clean.
Tamara K.Excellent customer service and eager to help. Will definitely rent there again!
Marc Y.Please call me at 612-961-5552. I was charged a 15.00 cleaning fee today. I am not going to pay this as I had already cleaned the trailer prior to dropping off today (Monday).
Merlin R.U-Haul allows for reservations without an account but upon checkout I had to do a bunch of rigamarole just to get checked out beyond what was required to reserve. It was a real pain in the ***. Either have your customers do everything required during the reservation process or enable those satellite offices to do so without pushing the work to the customer at pickup when they have valid reservation numbers.
Brian C.Convenient location.
Steve G.I placed a rental request for a cargo van, online which was very quick and easy. The business owner was professional and courteous.
JOSEPH Z.Great service. Jack did a great job helping us! Thank you Jack!
Mike E.Mileage charged was excessive $1.29
Randy W.Don't order a vehicle for pickup outside of business hours. They don't put keys in the key boxes, which meant I had to wait for over an hour while I was paying movers by the hour to do nothing. All key boxes were hanging open.
MARK H.Ninguno
Johanna C.Thank you for such a great experience...really nice shell station and the workers were very kind and helpful.
CHERIE S.