Customer Reviews for Builders Transmission
(U-Haul Neighborhood Dealer)

1,523 reviews

831 N Main St   Broken Arrow, OK 74012

(918) 251-4265

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 4/8/2024: Closed
  • 4/18/2024: Closed

Services at this Location:

Contact Us

(918) 251-4265

831 N Main St
Broken Arrow, OK 74012

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 4/8/2024: Closed
  • 4/18/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We have used this location dozens of times for our small business. Every time the experience has been great! Friendly, efficient, knowledgeable. Builders Transmission is always our preferred location in Broken Arrow!

Tracey Church 
Rating:
5.0

Customer did not leave a comment.

Keegan Willard 
Rating:
5.0

Customer did not leave a comment.

Johnna Kosechata 
Rating:
3.0

Customer did not leave a comment.

Cheryl Poitevent 
Rating:
5.0

The truck needs new breakers and the steering was not good at all it was like I had no power steering and it also needs windshield wipers. Other than that everything was good . Very good customer service and helpful.

Cathlene Miller 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA Jones 
Rating:
3.0

El costo de la milla es demasiado costoso , hay opciones mucho mejor

Iriana Urribarri 
Rating:
5.0

Best place in town!! I will go here first every time.

Butch Rider 
Rating:
4.0

Customer did not leave a comment.

Nicole Bowman 
Rating:
5.0

Customer did not leave a comment.

Will Rosson 
Rating:
1.0

Agent never got out of her chair to make sure the van was ready, there were food wrappers, a piece of lettuce and spit-sunflower seeds in the floor and drivers door. There were about 40 paper clips and dirt on the cargo floor (I had to sweep this out myself). There was mud packed in the rear wheels flush with the tires. It’s obvious no one at builders transmission looked at the van after the last renter.

RONALD STOKES 
Rating:
5.0

Customer did not leave a comment.

MIKE GOOLSBAY 
Rating:
5.0

Customer did not leave a comment.

Russell Donald 
Rating:
5.0

The cab smelled like rotten something. Needed air fryer and I told the gentleman about it, he was very nice. I told him I'll be back in a couple weeks to rent again.

Marilyn King 
Rating:
5.0

The staff is very kind and helpful, this was my second time using them and I’m very happy with my experiences

josh copeland 
Rating:
4.0

Customer did not leave a comment.

William Perry 
Rating:
5.0

This is the best place in town!!

Butch Rider 
Rating:
1.0

Attitude and customer communication. Take care of your equipment and customers.

michele wood 
Rating:
5.0

Honestly, it was the perfect vehicle for my needs, ran great and was clean. Thank you!

Gerald Dewey 
Rating:
5.0

Customer did not leave a comment.

Jerry Fielding 
Rating:
5.0

Was unable to either pick up or return vehicle from app---pickup unable to complete b/c "email already in use", return b/c "no rentals found on acct. (Was using email that I had reserved vehicle with.) Fortunately, owner of Builder's Transmission had come in early and assisted, or I would have waited in the cold and dark until regular opening time.

Lisa Williams 
Rating:
2.0

Charged me an extra $20 for no reason I filled up the tank and cleaned it I didn’t even use all the miles I said I might use and still made me pay extra.

dannon terry 
Rating:
3.0

Customer did not leave a comment.

William Blank 
Rating:
5.0

Customer did not leave a comment.

denise neighbors 
Rating:
5.0

Customer did not leave a comment.

Evan Garrett 
Rating:
5.0

Customer did not leave a comment.

Robin McCoy 
Rating:
4.0

Customer did not leave a comment.

James Ellington 
Rating:
5.0

Transactions were very easy and the owner were very friendly and helpful.

Dan Heinrichs 
Rating:
1.0

Very rude!!!

Jesse Smith 
Rating:
4.0

Customer did not leave a comment.

Mark Pennachio 
Rating:
5.0

Customer did not leave a comment.

Angie Pierce 
Rating:
5.0

Customer did not leave a comment.

STEVEN GALAS 
Rating:
4.0

Customer did not leave a comment.

Luis Sierra Field 
Rating:
2.0

Poor customer service.

CHRIS Cawood 
Rating:
5.0

Customer did not leave a comment.

Gaven Cruz 
Rating:
1.0

Just wasn’t professional. One guy was rude that was helping me when I picked up. I don’t rent all the time so he can’t assume and get mad if I don’t know what I was doing when I backed up to the trailer to hitch up! Plus, they said that they charged me $45.89 and then my credit card statement said $120.89. When I went back to them they didn’t believe me. Gave me the run around. I went here because it’s convenient. But I do guess you get what you pay for!

VETO DELMEDICO 
Rating:
5.0

Customer did not leave a comment.

RAYMOND HOAGLAND 
Rating:
5.0

The service was fast and easy, I would recommend this place.

Alexis Beda 
Rating:
5.0

Customer did not leave a comment.

DOUG HUMPHREY 
Rating:
5.0

Customer did not leave a comment.

Robin Solzak 
Rating:
3.0

Customer did not leave a comment.

Beniyam Dejene 
Rating:
5.0

Nothing, everything was great

EDWARD ROBERTS 
Rating:
1.0

The women who check us out was so rude and disrespectful! Treated us like we were less and stupid.

Jabneel Torres 
Rating:
5.0

Customer did not leave a comment.

RUSSELL ANDERSON 
Rating:
5.0

Very convenient

Steven Rhoden 
Rating:
5.0

people were very friendly and good to work with.

EDWARD ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Robert Mccown 
Rating:
5.0

Customer did not leave a comment.

BRITNI BOYCE 
Rating:
5.0

I was very impressed with the service.

Kristin Fox 
Rating:
5.0

Customer did not leave a comment.

Amy Housley 
Rating:
3.0

Customer did not leave a comment.

festus redelinghuys 
Rating:
5.0

Customer did not leave a comment.

kevin curtis 
Rating:
5.0

Nothing really. Customers service was great, equipment worked great return was easy. Thank you

Genaro Garza 
Rating:
5.0

Customer did not leave a comment.

Keely Fick 
Rating:
5.0

You did great!

Donna Brown 
Rating:
5.0

Great customer service. Easy to deal with and great communication

Keith Medenblik 
Rating:
1.0

The customer service at the drop off location was non-existent. These people acted purely inconvenienced by having to receive the truck, and apparently lost the ability to speak as we were just pointed around the location and rudely told the process was already started.

darcy gibson 
Rating:
4.0

I filled up the truck to where it was when I left the site. Then I was charged a fuel fee of $18 and change. I didn't use the moving pads, was charged, but understand I requested them for possible use. Most expensive move I've ever experienced. Won't use again.

Erica Douglass 
Rating:
4.0

Customer did not leave a comment.

Megan Hargrove 
Rating:
1.0

Agent was arguing with me when called to tell me the location was open when in fact was closed. No drop off scanner “under the box”

Julian Milinkovskyi 
Rating:
5.0

Customer did not leave a comment.

Sam Wiley 
Rating:
5.0

I would say maybe start renting a couple of cars at repair locations so someone that isn’t in a wreck and insurance won’t pay for a car rental can get a car instead of a uhaul van. I rented the van cause it was cheaper than a rental car company and I drove it less than 25 miles just to get home and back the next day so I could get my fixed vehicle back. Just a suggestion to consider.

Bryan Kilbourn 
Rating:
5.0

Customer did not leave a comment.

Rex Livingston 
Rating:
4.0

Customer did not leave a comment.

MIke Owen 
Rating:
4.0

Customer did not leave a comment.

Stephanie Junger 
Rating:
5.0

The lady that answered my call and eventually took care of me was very friendly and made the process very easy. Also it was very nice of the gentleman to hook up the trailer for me. Even tho I ended up not buying the car I rented this dolly to go get, I will say the U-Haul experience was top notch. Looking forward to doing business with them in the future.

Austin Landrum 
Rating:
5.0

Customer did not leave a comment.

Becki Ross 
Rating:
5.0

Customer did not leave a comment.

Brett Toney 
Rating:
5.0

Customer did not leave a comment.

Ryan Miller 
Rating:
5.0

Perfect and fast

Brenda Tyler 
Rating:
5.0

Always excellent service and always takes care of us. They are the best...

NEIL MURRY 
Rating:
5.0

Customer did not leave a comment.

Sheanan lynn Reese 
Rating:
5.0

Giving the customer deals. And discounts.

Charles Ward 
Rating:
5.0

Customer did not leave a comment.

Russell Donald 
Rating:
5.0

The power steering is going out on the truck. It would make a loud noise, the brake light would flash, and there was no assist to the turn.

TIMOTHY DEARHAMER 
Rating:
5.0

Great place ...will rent with them again

Kelly Thompson 
Rating:
1.0

Online rental and pick up is a hassle. Took almost 45 mins to pick it up between the chat with someone on the site to all the pics that have to be taken. It’s too much.

Joey Pope 
Rating:
5.0

Your the best I’ve found in Oklahoma!!

DANIEL PARKS 
Rating:
3.0

No noticeable security.

ARMANDO PERRY 
Rating:
5.0

Customer did not leave a comment.

Darrell Edenfield 
Rating:
5.0

Pick up and drop off were extremely easy and the truck was very well maintained

Mary Miller 
Rating:
2.0

Customer did not leave a comment.

HANNAH JONES 
Rating:
1.0

poor customer service, and the the got your lady rude rude

MIKIYAS ABRAHAM 
Rating:
1.0

This location didn’t remove a trailer from my reservation after they had exchanged it for a trailer with a working tail light. I delivered my trailer to my destination a day early and since they didn’t remove the old trailer, I get hit for a 2 day late fee on a trailer I didn’t have. I call u haul twice and they still haven’t rescinded the charge.

William Braley 
Rating:
1.0

There was no key in the dropbox… After spending over an hour on the phone with customer service… They were able to find somebody to come to my location and give me the key… Once I got in the vehicle, there was trash under the seats, and in the ashtray … However, the lady on the customer service truly went above and beyond her duties… Very polite apologetic and even got her manager to issue me a $50 refund… I don’t know who this lady was… But the manager that was attached to the email of the refund was Kiara Madden,

Eric Roe 
Rating:
4.0

Be more personable/friendly. It is not my fault your lot is full Greet the customer, ask if you can help them with anything else.

Martha Schmidt 
Rating:
5.0

Customer did not leave a comment.

mark seltzer 
Rating:
5.0

Customer did not leave a comment.

Corey Litton 
Rating:
5.0

I’ve rented from here several times, every time has been a great experience, affordable, courteous, hassle free. Ive hauled motorcycles all over with your equipment and I really appreciate you - thank you so much. Sincerely Mark Hanks

Mark Hanks 
Rating:
5.0

We showed up early to pick up our box truck. Shell was extremely kind and helpful. I’m so glad we chose this location to work with! We will definitely use them again in a few months for our final move.

Courtnie Aschkenas 
Rating:
5.0

Customer did not leave a comment.

JASON DAVIS 
Rating:
1.0

The worst place to go as soon as I walked in the lady was rude and disrespectful the whole time I was there then I go to return it and she was the same way so find another place if to rent a u hall

Daniel Aguayo 
Rating:
5.0

Friendly professional service. Nice people to deal with.

Daniel Visnick 
Rating:
4.0

Great.no issues yet

Andrew Scroggins 
Rating:
5.0

Customer did not leave a comment.

Jeff Magee 
Rating:
5.0

Always the best experience. I hate when I have to go some other place. No one else makes it as easy as Builders Transmission.

NEIL MURRY 
Rating:
5.0

Customer did not leave a comment.

NORBERTO VALENZUELA 
Rating:
5.0

Quick, fast effisobe

JOSHUA ROUNDTREE 
Rating:
1.0

Rented on weekend through your remote check in Had a reservation # every time went to your website it said no reservation. Took over a half hour to finally get the truck. So we lost a half hour of our move time. Got to the house and they had put the wrong dolly on the truck. We couldn’t move the washer dryer and refrigerator. I have two containers coming to the house on the 20th and the girl at the facility asks me when I want the delivered and do I need helpers. I already went over this with the girl that called the other day that I wanted the containers delivered on the 20th and put in the driveway. Not only that I had ordered two men for the 21 and had already paid for them. I have asked 5 that’s 5 different people to email me the quote and I still haven’t received it. Now I’m worried about storing the containers with uhaul. No I’m not satisfied . Not sure what to do about my appliances. They were supposed to go to my sons house.

Michael Corey 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
No reviews have been submitted for this location.

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