Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)

1,400 reviews

8033 Schaefer Hwy   Detroit, MI 48228
(& Tireman)

(313) 945-1447

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(313) 945-1447

8033 Schaefer Hwy
Detroit, MI 48228
(& Tireman)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service and very pleasant I would definitely use them again and refer them…. THANKS

KENYATTA AMIRA S. 
Rating:
4.0

Customer did not leave a comment.

Nicole H. 
Rating:
3.0

Customer did not leave a comment.

MOHAMED JAMAL A. 
Rating:
5.0

Customer did not leave a comment.

SAAD THBAYH A. 
Rating:
5.0

Customer did not leave a comment.

rami C. 
Rating:
5.0

Osman and his staff are second to none, truly!!

KASSEM M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

JOSE EDGAR C. 
Rating:
3.0

Customer did not leave a comment.

CONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The interior had not been cleaned well. i.e. dust throughout, debris on the flooring in the back, beverage/food stains in the cup holder area. All from previous customer use. We are still in a pandemic. I feel this should be highly regarded when serving in the public.

CARLENE L. 
Rating:
1.0

I just recently moved and dealt with a few Uhaul locations and everything was great but this location was horrible. I reserved a truck online on Oct 25th for Oct 30th. When we arrived the manager waited on us. They had no truck for us spent over an hour there for nothing. They said they would have truck for us on Oct 31st or give us 50. We arrived on the 31st to them only having 1 truck and they were giving it to someone else. I asked to speak to a manager and they refused to call her. We did not get a truck or 50 dollars. We had to drive 20 mins out of the way to a different location. The location on Fort Street is very unprofessional and rude. I would not recommend this location for anything.

PARIS ANDRE B. 
Rating:
5.0

Customer did not leave a comment.

FADI O. 
Rating:
3.0

Customer did not leave a comment.

Ja-Net N. 
Rating:
2.0

The van was dirty inside and also outside. And there is also a big scratch on the right side corner of the car. The tyre pressures were low when I took the car and I had to fill it with air

Syeda M. 
Rating:
2.0

Simply put, this business is in a not so great location. The management of the facility was a good guy and the vehicle was clean but I wouldn't let my wife sit in the car alone and wait for me to return the vehicle by herself.

gary T. 
Rating:
1.0

The dash said to service engine soon. I asked the rep he assured me it was fine. The car began to vibrate profusely. I pulled over on the shoulder there was no oil at all on the stick. I had to walk to a gas station to buy oil. The store rep was very callous about my ordeal

JEVONA CHERI W. 
Rating:
3.0

Customer did not leave a comment.

ROBERT DONTEZ W. 
Rating:
2.0

Customer did not leave a comment.

DARNISHA KATHERI H. 
Rating:
5.0

Great service

DARRYL EUGENE R. 
Rating:
3.0

Customer did not leave a comment.

Yolanda B. 
Rating:
5.0

Thanks for everything

SAAD THBAYH A. 
Rating:
4.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

The best to place to get my U-Haul on a weekly basis I friendly and amazing people to work with

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM N. 
Rating:
5.0

Customer did not leave a comment.

Kimyana R. 
Rating:
5.0

Excellent experience .... very professional, personable and helpful. Showed us how to attach the trailer and made sure the turn signals and brake lights worked. I would recommend the Builder Hardware facility to anyone.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ZAHER C. 
Rating:
5.0

Customer did not leave a comment.

AMGED ABDELMONIM A. 
Rating:
1.0

Customer did not leave a comment.

JAWAD GERGES M. 
Rating:
5.0

Customer did not leave a comment.

SAAD THBAYH A. 
Rating:
4.0

Customer did not leave a comment.

LINDA ANN P. 
Rating:
5.0

Very friendly and accommodating.

Damon H. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
2.0

Customer did not leave a comment.

SHAIKH-ASIF NAVE I. 
Rating:
3.0

Great

DERBIA ANN T. 
Rating:
4.0

Customer did not leave a comment.

Vishal K. 
Rating:
5.0

Customer did not leave a comment.

mohamad E. 
Rating:
5.0

Great service

ALLAN KEMP S. 
Rating:
4.0

Customer did not leave a comment.

Jawad M. 
Rating:
3.0

When I picked truck up. The instrumental indicator shown low tire. Because I'm not equipped to know that information and was a Sunday it made my trip very uncomfortable. There other minor problems I had. But, that was the main one.

STEPHANIE LYNNET H. 
Rating:
5.0

My experience is great, From start to finish the process was easy. The truck was clean and had no issues. Will definitely be using this location again JESSICA

jessica S. 
Rating:
5.0

The service is great.

ROBERT LARRY C. 
Rating:
2.0

They need to provide the Uhaul services that the customer has reserved it through Uhaul website and not to lie that they don't have it available when time arrives for pick up.

Muhammad Z. 
Rating:
4.0

Customer did not leave a comment.

Katrina B. 
Rating:
1.0

When I picked up the vehicle I was charged $49 to my card two days later I have 2 more charges to my card for $71 and $22 and I'm trying to figure out why I was over charged twice and no one is answering the phones . If anyone can contact me my number is 3139158061. Email is - mdozier29@gmail.com

MAURICE ANTHONY D. 
Rating:
2.0

The owner/worker very curt and made me make a note mentally to never com back if I could avoid it.

KELSI SABRINA B. 
Rating:
1.0

They over charged me

SHAVONA RENEE K. 
Rating:
1.0

Shut Down the Shaffer hwy store

JENNA KAY P. 
Rating:
4.0

Customer did not leave a comment.

RANAR ORIN C. 
Rating:
1.0

Power wash the inside of the trucks!!!!!!!! They stink.. they don't clean them until your about to pull off.. And had the nerve to clean the truck with a dirty stinky mop that looks like it just been sitting outside!!! Before I loaded the truck I had to get back there and bleach it down because the smell was so bad I didn't want to put my furniture on it

Jessica F. 
Rating:
4.0

Customer did not leave a comment.

HANNAH LAVETTE P. 
Rating:
5.0

Customer did not leave a comment.

DeAnna P. 
Rating:
1.0

Abs system failed. Didn't arrive until 6 hours later. Gas tank has no cover. Gas evaporated and i got charged 600 for gas. Uhaul isn't responding to my emails. Or answering. The worst!!!

ALIAHMED A. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
5.0

Every thing was perfect

Prince W. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

RAMONA F. 
Rating:
3.0

Customer did not leave a comment.

Aracely G. 
Rating:
2.0

Employee communications and they also charge more than any other u-haul facilities

JAMES EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

mohamad E. 
Rating:
2.0

Rental attendant can use some customer service training. He is very rude

LaTresa E. 
Rating:
5.0

Customer did not leave a comment.

VIP C. 
Rating:
5.0

Customer did not leave a comment.

VIP C. 
Rating:
5.0

Customer did not leave a comment.

VIP C. 
Rating:
2.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

ERIN LEIGH A. 
Rating:
3.0

Several things Wrong w 26 ft U-hual but still safe enough to Drive my friend is has a CDL. So he knew....But you should check u-hual we had out...But Facility was Amazing at there job, Friendly & very clean.

ERIN LEIGH A. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD HAFEZ E. 
Rating:
5.0

Customer did not leave a comment.

MAGED FUAD-QAID A. 
Rating:
1.0

poor customer service, very rude and unprofessional. would not recommend to anyone.

SAGA AHMAD A. 
Rating:
5.0

Super friendly!

Eric B. 
Rating:
4.0

Nice clean service

DeAnna P. 
Rating:
3.0

Customer did not leave a comment.

Rochele T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND NATHANIE E. 
Rating:
2.0

The brakes on the vehicle was bad and locked on me twice while driving. It was scary and the worst experience.

MOHAMED T. 
Rating:
5.0

the very friendly worker great with smile and knowledge and explain everything to you . and you be on your way in less than 10 minutes. return after closing hours and drop keys in drop box thank you

jaber A. 
Rating:
5.0

NO comment

RICHARD TODD C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMADA D. 
Rating:
5.0

The locations staff were amazing and very helpful with every situation that I had. I would always recommend them and I will always come back!

Amin H. 
Rating:
5.0

Osman is a true professional and treated me like a friend. I ended up renting twice over a couple weekends and he and his team made the process really simple. Highly recommend!

Rachel H. 
Rating:
1.0

Manager was very rude. He tries to jip me out of my time with the vehicle. I paid for 2 full days (due time was 2pm) and he wanted me to return it a 9am but still charge me for a full day. I will NEVER rent another vehicle from this establishment. This place is very dirty and nasty. I saw a lot of mice/rat droppings everywhere.

JENNIFER ELESE B. 
Rating:
4.0

Make sure vehicles have been cleaned

TERRANCE LASHAWN B. 
Rating:
5.0

Great dealer!

CHARLES BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

Khaldon R. 
Rating:
2.0

Customer did not leave a comment.

YOUSSEF N. 
Rating:
3.0

Cluttered. Older gentlemen can not multitask. Can speed up cash outs if the location had defined register lines. Customers are alway scattered around the front of the store.

Rayvon C. 
Rating:
5.0

There is a light that we couldn't figure out how to shut off on the ceiling between the driver and the passenger. Maybe a sticker pointing to how to control the lights would help? Other than that the truck was perfect. I wanna live in one now LOL

Afeefeh S. 
Rating:
5.0

Customer did not leave a comment.

Avor Z. 
Rating:
1.0

Vehicle(box truck)wasn't pleasant to drive at all. Shaky front end and a bald tire on the outer rear dually. Vehicle was also not in the best condition. I was expecting a truck with a bed but no location near by had one. $90 seemed steep to haul one little 4 wheeler.

CHRISTOPHER ANDR D. 
Rating:
5.0

Easy pick up and drop off from very nice location

MICHAEL KEITH F. 
Rating:
5.0

Great people to work with. Would recommend

NICHOLAS ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

CHUNNIKA LEE H. 
Rating:
5.0

Customer did not leave a comment.

RAYVON ANDREW-WA C. 
Rating:
5.0

Customer did not leave a comment.

Abraham B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA KIM B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top