Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)

1,611 reviews

8033 Schaefer Hwy   Detroit, MI 48228
(& Tireman)

(313) 945-1447

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(313) 945-1447

8033 Schaefer Hwy
Detroit, MI 48228
(& Tireman)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good Customer Service, Thanks

Timothy C 
Rating:
5.0

This location is one of the best Uhaul locations, excellent in service, amazing in customer service. Simple & easy process. Staff is always on top of their game, I highly recommend this location.

Safi S 
Rating:
4.0

Great Service.

Timothy T 
Rating:
5.0

Customer did not leave a comment.

Paul O 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
2.0

I reserved a unit at a different location. I was told the day before I was supposed to pick up my reserved unit, that there were NONE AVAILABLE! I had to go to the above location, which was 25 minutes away from my route, and get a larger trailer than I needed. This resulted in my need to find a local car service garage to help me change the height of my hitch to accommodate the larger trailer I was forced into using. When I reserved a 5x8 size unit, it SHOULD HAVE BEEN AT THE LOCATION where I made the reservation! I will not use your business again. Terrible customer service and support. VERY DISAPPOINTED!

JEFRREY F 
Rating:
5.0

Fast clean and professional couldn’t make the process any easier

tayseer a 
Rating:
5.0

No improvements needed. This establishment is well run with friendly and courteous service.

YAYDEE Y 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
3.0

Customer did not leave a comment.

Hassan m 
Rating:
5.0

Customer did not leave a comment.

Ali A 
Rating:
3.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Professional, clean and easy process . Rental was quick and seamless in and out.

Lisa S 
Rating:
5.0

Great service provided by the owner of the Builder Hardware, the gentleman went out of his way to provide excellent customer service. Would definitely rent from this location again.

gaspare r 
Rating:
5.0

Customer did not leave a comment.

Ahmed E 
Rating:
3.0

1st thing is not to send a customer to a place that doesn't the equipment you want to rent, Which wastes time and money.

Darrell S 
Rating:
5.0

Great Service.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Hasani W 
Rating:
5.0

Customer did not leave a comment.

Vallene B 
Rating:
5.0

Show a detailed picture where is the pick-up and drop off location

Maribel G 
Rating:
5.0

Customer did not leave a comment.

Stephan L 
Rating:
5.0

The truck is very old

haithm b 
Rating:
3.0

Not to bad

gamal m 
Rating:
5.0

Customer did not leave a comment.

samuel w 
Rating:
3.0

Truck had several lights and an engine problem, also I received the truck with little no gas in it

Sydney S 
Rating:
5.0

Keep up the good work and a great attitude. .

sheree m 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD H 
Rating:
3.0

Customer did not leave a comment.

christopher z 
Rating:
3.0

Customer did not leave a comment.

Dana D 
Rating:
5.0

Customer did not leave a comment.

Martaia D 
Rating:
5.0

Great customer service, excellent equipment, fast respond

Hassan E 
Rating:
5.0

I bought a bird!

Tara T 
Rating:
5.0

Customer did not leave a comment.

Olivia W 
Rating:
5.0

The customer service was excellent and thank you for the good service

robin t 
Rating:
3.0

A F/U call would be nice so that you will know the final amount. When moving things tend to slip your mind. Having to pay up front, making the customer guess on times.

Karen J 
Rating:
4.0

Customer did not leave a comment.

LEWIS A 
Rating:
1.0

The workers wanted to leave work early on my pick up day so they called me and made me leave work 1 hour early I was so pissed. Then the truck was dirty and still had the previous customers food containers and trash sitting in the seats. I would not recommend this place to anyone ever!

Russel C 
Rating:
5.0

Good

ABDULRAZAK M 
Rating:
5.0

They were very friendly and helpful

Bryan D 
Rating:
5.0

Nice and easy

Abdullah A 
Rating:
4.0

Customer did not leave a comment.

VENUS L 
Rating:
5.0

Very nice

GAYLANBADR M 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

I recommend for anyone to do business with this location staff is always friendly and professional.

BRITANY R 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD H 
Rating:
5.0

Customer service great timing was very so fast about time I blink my eyes I was in and out…

BRITANY R 
Rating:
5.0

The best place to rent a truck, Friendly quick and fast service

MOHAMAD H 
Rating:
5.0

Customer did not leave a comment.

Kingsley W 
Rating:
5.0

You guys were just awesome keep up the good work

Allen S 
Rating:
5.0

Customer did not leave a comment.

Shannon P 
Rating:
5.0

Customer did not leave a comment.

Mary G 
Rating:
5.0

Customer did not leave a comment.

Hiba Q 
Rating:
2.0

A short journey, but the amount was very high There are no discounts

Ahmed N 
Rating:
5.0

Customer did not leave a comment.

Fatme h 
Rating:
5.0

Friendly knowledgeable staff

Charles C 
Rating:
5.0

Awesome staff helpful and knowledgeable

charles c 
Rating:
5.0

Customer did not leave a comment.

Zaher S 
Rating:
5.0

Customer did not leave a comment.

musa a 
Rating:
3.0

Customer did not leave a comment.

Tawanna T 
Rating:
3.0

The customer servicer man needs a softer touch when dealing with customers 🙄 he's a bit rude

Mica H 
Rating:
5.0

I was running late returning the truck and they were very understanding and didn’t charge me a late fee or anything. Check them out

Diante B 
Rating:
4.0

Customer did not leave a comment.

Glenda G 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
1.0

I rented the truck. The owner made it seemed rush as soon as I got the truck he was seemed eager to have it back. When I needed a longer time he was very rude and not understanding and then wouldn’t stop calling my phone.

Joslyn J 
Rating:
5.0

Customer did not leave a comment.

Jamal S 
Rating:
5.0

Excellent service.

osman e 
Rating:
5.0

Everything was lovely

JIMMIE L 
Rating:
5.0

Good Service

GWENDOLYN M 
Rating:
5.0

Keep being nice and Polite.

Durail H 
Rating:
3.0

Number one get a working phone number. The phone number on google doesn’t work and I have extra charges on my card that we’re not supposed to be charged to my card! I was told that rental was 38.96 I added insurance which was 15.00 they charge me an extra 27.00 for what I will be up there! That’s why people don’t like giving they card information because of people unprofessional business shady practices . Don’t steal from me

kimberly V 
Rating:
4.0

Customer did not leave a comment.

RILEY M 
Rating:
5.0

Great customer service. I would recommend to everyone.

MOHAMAD S 
Rating:
5.0

Customer did not leave a comment.

ROLAND H 
Rating:
5.0

Customer did not leave a comment.

brenda b 
Rating:
2.0

Perhaps not speaking curtly to customers, as well as providing CORRECT hours of operation. We were given misinformation, so upon return of the uhaul the facility was closed and locked up. This mean they’d have to charge me a “convenience fee” due to their closing early. In my opinion, this is tantamount to theft. I will never use this location, or patronize this business again!

LISA G 
Rating:
4.0

Customer did not leave a comment.

Nur A 
Rating:
5.0

I can't think of anything at the moment. The employees were very accommodating and had excellent customer service. This location had the best service I've ever experienced. I would definitely use them again!

JoeAnne H 
Rating:
5.0

Customer did not leave a comment.

BASHAR a 
Rating:
5.0

Customer did not leave a comment.

FARAG L 
Rating:
4.0

Customer did not leave a comment.

AMEER M 
Rating:
5.0

Customer did not leave a comment.

charlana d 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Thanks

Tamara L 
Rating:
5.0

Thank you

SAAD A 
Rating:
4.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Customer did not leave a comment.

Doretha T 
Rating:
5.0

Best place for my uhaul needs. Used them multiple time and pick and drop off was quick and easy. Definitely will be using them in the future . Thank you

Mohamed M 
Rating:
2.0

The approval process needs to be updated your customer set assistant never responded the truck wasn’t even available at the time I requested they were parked somewhere else so I was just sitting and waiting this location needs to revamped and updated you guys are operating like the 60’s you guys gotta catch up with other locations because this one was by far the worse and the truck is extremely raggedy felt like it was going to shut down and I never had a uhaul that gas tank was empty terrible customer service

Sasha W 
Rating:
5.0

Customer did not leave a comment.

Nicole B 
Rating:
5.0

Customer did not leave a comment.

Tyree R 
Rating:
5.0

Customer did not leave a comment.

Rui L 
Rating:
4.0

Nothing, everything was satisfactory.

Delores M 
Rating:
5.0

Nice service

MUNASSAR A 
Rating:
5.0

Customer did not leave a comment.

Rodney W 
Rating:
5.0

Customer did not leave a comment.

Leonard B 
Rating:
4.0

They can improve the smell of the store, is bad. It smells like cats and animals.

Belisa S 
Rating:
5.0

Customer did not leave a comment.

LEILA S 
Rating:
5.0

Customer did not leave a comment.

Lorenzo S 
Rating:
5.0

Excellent service as it has been for years

Sherry B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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