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JILI M
Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Muy buena atención
DANILO RThe team at Builders Hardware is prompt, timely and extremely experienced! Very friendly staff Osman has!
KASSEM EMobile check-in still has its quirks.
Eugene WContinue the excellent service
GINA LEverything was great and fast service
TRACY DThe vehicle wasn't clean.
SHARVA LEquipment was pretty old, location does not have a proper parking I parked according to the suggestion from the staff in some other stores parking lot, and got my tires busted. Location is not very convenient very cramped and small
Nishad KThere was a hangar left in the bed of the trailer, upon p/y; but otherwise, perfect customer service onsite.
DAVID DTruck road like a Cadillac..Very pleased
ALPHON WExtraordinario servicio al cliente
Darren DCustomer service was so wonderful…… so nice…… so polite and patient! Made my experience wonderful for my first time ever using U-Haul! Thank you!!!!
Anita BThe workers are very respectful and will get out of their way to help
Islamic CNot very clear communication I needed the vehicle for a longer time but was told to return it by 8am. When I got there he says it didn't need to be back until another reservation at 1pm
Tanganyka HI activated the mileage trip counter before I started my rental. When I returned the mileage counter was at 11.1 miles total. He said I drive 12.7 miles. When I attempted to question it he just repeated it with a forceful emphasis and said "you drove 12.7 miles, have a nice day"! They are rude and dismissive. Will not rent there again.
Lori SGood Customer Service, Thanks
Timothy CThis location is one of the best Uhaul locations, excellent in service, amazing in customer service. Simple & easy process. Staff is always on top of their game, I highly recommend this location.
Safi SGreat Service.
Timothy TI reserved a unit at a different location. I was told the day before I was supposed to pick up my reserved unit, that there were NONE AVAILABLE! I had to go to the above location, which was 25 minutes away from my route, and get a larger trailer than I needed. This resulted in my need to find a local car service garage to help me change the height of my hitch to accommodate the larger trailer I was forced into using. When I reserved a 5x8 size unit, it SHOULD HAVE BEEN AT THE LOCATION where I made the reservation! I will not use your business again. Terrible customer service and support. VERY DISAPPOINTED!
JEFRREY FFast clean and professional couldn’t make the process any easier
tayseer aNo improvements needed. This establishment is well run with friendly and courteous service.
YAYDEE YProfessional, clean and easy process . Rental was quick and seamless in and out.
Lisa SGreat service provided by the owner of the Builder Hardware, the gentleman went out of his way to provide excellent customer service. Would definitely rent from this location again.
gaspare r1st thing is not to send a customer to a place that doesn't the equipment you want to rent, Which wastes time and money.
Darrell SGreat Service.
Kenneth BShow a detailed picture where is the pick-up and drop off location
Maribel GThe truck is very old
haithm bNot to bad
gamal mTruck had several lights and an engine problem, also I received the truck with little no gas in it
Sydney SKeep up the good work and a great attitude. .
sheree mGreat customer service, excellent equipment, fast respond
Hassan EI bought a bird!
Tara TThe customer service was excellent and thank you for the good service
robin tA F/U call would be nice so that you will know the final amount. When moving things tend to slip your mind. Having to pay up front, making the customer guess on times.
Karen JThe workers wanted to leave work early on my pick up day so they called me and made me leave work 1 hour early I was so pissed. Then the truck was dirty and still had the previous customers food containers and trash sitting in the seats. I would not recommend this place to anyone ever!
Russel CBueno
ABDULRAZAK MThey were very friendly and helpful
Bryan DNice and easy
Abdullah AVery nice
GAYLANBADR MI recommend for anyone to do business with this location staff is always friendly and professional.
BRITANY RCustomer service great timing was very so fast about time I blink my eyes I was in and out…
BRITANY RThe best place to rent a truck, Friendly quick and fast service
MOHAMAD HYou guys were just awesome keep up the good work
Allen SA short journey, but the amount was very high There are no discounts
Ahmed NFriendly knowledgeable staff
Charles CAwesome staff helpful and knowledgeable
charles cThe customer servicer man needs a softer touch when dealing with customers 🙄 he's a bit rude
Mica HI was running late returning the truck and they were very understanding and didn't charge me a late fee or anything. Check them out
Diante B