Customer Reviews for Builder Hardware LLC
(U-Haul Neighborhood Dealer)

1,594 reviews

8033 Schaefer Hwy   Detroit, MI 48228
(& Tireman)

(313) 945-1447

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(313) 945-1447

8033 Schaefer Hwy
Detroit, MI 48228
(& Tireman)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hasani Williams 
Rating:
5.0

Customer did not leave a comment.

Vallene Blair 
Rating:
5.0

Show a detailed picture where is the pick-up and drop off location

Maribel Guzman-Amezola 
Rating:
5.0

Customer did not leave a comment.

Stephan Little 
Rating:
5.0

The truck is very old

haithm beshr 
Rating:
3.0

Not to bad

gamal mashrah 
Rating:
5.0

Customer did not leave a comment.

samuel williams 
Rating:
3.0

Truck had several lights and an engine problem, also I received the truck with little no gas in it

Sydney Singal 
Rating:
5.0

Keep up the good work and a great attitude. .

sheree mcgauley 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD HARAJLI 
Rating:
3.0

Customer did not leave a comment.

christopher zellous 
Rating:
3.0

Customer did not leave a comment.

Dana Davis 
Rating:
5.0

Customer did not leave a comment.

Martaia Dozier 
Rating:
5.0

Great customer service, excellent equipment, fast respond

Hassan Ezzeddine 
Rating:
5.0

I bought a bird!

Tara Turkington 
Rating:
5.0

Customer did not leave a comment.

Olivia Williams 
Rating:
5.0

The customer service was excellent and thank you for the good service

robin turner 
Rating:
3.0

A F/U call would be nice so that you will know the final amount. When moving things tend to slip your mind. Having to pay up front, making the customer guess on times.

Karen Johnson 
Rating:
4.0

Customer did not leave a comment.

LEWIS ANTHONY MOORE 
Rating:
1.0

The workers wanted to leave work early on my pick up day so they called me and made me leave work 1 hour early I was so pissed. Then the truck was dirty and still had the previous customers food containers and trash sitting in the seats. I would not recommend this place to anyone ever!

Russel Cole 
Rating:
5.0

Good

ABDULRAZAK MOHAM ALNAJJAR 
Rating:
5.0

They were very friendly and helpful

Bryan Dukes 
Rating:
5.0

Nice and easy

Abdullah Alzoubi 
Rating:
4.0

Customer did not leave a comment.

VENUS LASHONE ESTERS 
Rating:
5.0

Very nice

GAYLANBADR MIRAN 
Rating:
5.0

Customer did not leave a comment.

JAMES RODRIGUEZ 
Rating:
5.0

I recommend for anyone to do business with this location staff is always friendly and professional.

BRITANY RENEE WALKER 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD HAFEZ EL-HADI 
Rating:
5.0

Customer service great timing was very so fast about time I blink my eyes I was in and out…

BRITANY RENEE WALKER 
Rating:
5.0

The best place to rent a truck, Friendly quick and fast service

MOHAMAD HAFEZ EL-HADI 
Rating:
5.0

Customer did not leave a comment.

Kingsley Wakwe 
Rating:
5.0

You guys were just awesome keep up the good work

Allen Sanders 
Rating:
5.0

Customer did not leave a comment.

Shannon Perry 
Rating:
5.0

Customer did not leave a comment.

Mary Gomez 
Rating:
5.0

Customer did not leave a comment.

Hiba Qaddoumi 
Rating:
2.0

A short journey, but the amount was very high There are no discounts

Ahmed Naji 
Rating:
5.0

Customer did not leave a comment.

Fatme hachem 
Rating:
5.0

Friendly knowledgeable staff

Charles Collier 
Rating:
5.0

Awesome staff helpful and knowledgeable

charles collier 
Rating:
5.0

Customer did not leave a comment.

Zaher Srour 
Rating:
5.0

Customer did not leave a comment.

musa almatrahi 
Rating:
3.0

Customer did not leave a comment.

Tawanna Turner 
Rating:
3.0

The customer servicer man needs a softer touch when dealing with customers 🙄 he's a bit rude

Mica Hill 
Rating:
5.0

I was running late returning the truck and they were very understanding and didn’t charge me a late fee or anything. Check them out

Diante Brown 
Rating:
4.0

Customer did not leave a comment.

Glenda Gaiter 
Rating:
5.0

Customer did not leave a comment.

George McLaughlin 
Rating:
1.0

I rented the truck. The owner made it seemed rush as soon as I got the truck he was seemed eager to have it back. When I needed a longer time he was very rude and not understanding and then wouldn’t stop calling my phone.

Joslyn Jones 
Rating:
5.0

Customer did not leave a comment.

Jamal Saghir 
Rating:
5.0

Excellent service.

osman elfassih 
Rating:
5.0

Everything was lovely

JIMMIE LOCKHART jr 
Rating:
5.0

Good Service

GWENDOLYN MARSHALL 
Rating:
5.0

Keep being nice and Polite.

Durail Huckaby 
Rating:
3.0

Number one get a working phone number. The phone number on google doesn’t work and I have extra charges on my card that we’re not supposed to be charged to my card! I was told that rental was 38.96 I added insurance which was 15.00 they charge me an extra 27.00 for what I will be up there! That’s why people don’t like giving they card information because of people unprofessional business shady practices . Don’t steal from me

kimberly Vaughan 
Rating:
4.0

Customer did not leave a comment.

RILEY MELVIN 
Rating:
5.0

Great customer service. I would recommend to everyone.

MOHAMAD SAAD 
Rating:
5.0

Customer did not leave a comment.

ROLAND HEPOLA 
Rating:
5.0

Customer did not leave a comment.

brenda bland 
Rating:
2.0

Perhaps not speaking curtly to customers, as well as providing CORRECT hours of operation. We were given misinformation, so upon return of the uhaul the facility was closed and locked up. This mean they’d have to charge me a “convenience fee” due to their closing early. In my opinion, this is tantamount to theft. I will never use this location, or patronize this business again!

LISA GAYE GILMORE 
Rating:
4.0

Customer did not leave a comment.

Nur Amatul-Aziz 
Rating:
5.0

I can't think of anything at the moment. The employees were very accommodating and had excellent customer service. This location had the best service I've ever experienced. I would definitely use them again!

JoeAnne Hughes 
Rating:
5.0

Customer did not leave a comment.

BASHAR al-naser 
Rating:
5.0

Customer did not leave a comment.

FARAG LAGNF 
Rating:
4.0

Customer did not leave a comment.

AMEER MOUSA 
Rating:
5.0

Customer did not leave a comment.

charlana dickens 
Rating:
5.0

Customer did not leave a comment.

Michael Berres 
Rating:
5.0

Customer did not leave a comment.

Anthony Mundarain 
Rating:
5.0

Thanks

Tamara Lane-oneal 
Rating:
5.0

Thank you

SAAD ALROFAEY 
Rating:
4.0

Customer did not leave a comment.

Daniel Arking 
Rating:
5.0

Customer did not leave a comment.

Doretha Thomas 
Rating:
5.0

Best place for my uhaul needs. Used them multiple time and pick and drop off was quick and easy. Definitely will be using them in the future . Thank you

Mohamed Mawry 
Rating:
2.0

The approval process needs to be updated your customer set assistant never responded the truck wasn’t even available at the time I requested they were parked somewhere else so I was just sitting and waiting this location needs to revamped and updated you guys are operating like the 60’s you guys gotta catch up with other locations because this one was by far the worse and the truck is extremely raggedy felt like it was going to shut down and I never had a uhaul that gas tank was empty terrible customer service

Sasha Williams 
Rating:
5.0

Customer did not leave a comment.

Nicole Bates 
Rating:
5.0

Customer did not leave a comment.

Tyree Rumph 
Rating:
5.0

Customer did not leave a comment.

Rui Leal 
Rating:
4.0

Nothing, everything was satisfactory.

Delores Matthews 
Rating:
5.0

Nice service

MUNASSAR AHMED-G 
Rating:
5.0

Customer did not leave a comment.

Rodney Williams 
Rating:
5.0

Customer did not leave a comment.

Leonard Ball 
Rating:
4.0

They can improve the smell of the store, is bad. It smells like cats and animals.

Belisa Smith 
Rating:
5.0

Customer did not leave a comment.

LEILA SALAME-DAOUD 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Staley 
Rating:
5.0

Excellent service as it has been for years

Sherry Brown 
Rating:
5.0

Thanks

Ali Awnallah 
Rating:
5.0

Keep up the good job

JIMMIE LOCKHART jr 
Rating:
5.0

Nothing that I can think of

JIMMIE LOCKHART jr 
Rating:
5.0

Hands down for this location. Fast check in & well organized.

Safi Sobh 
Rating:
5.0

Excellent

MAGED FUAD-QAID 
Rating:
3.0

Customer did not leave a comment.

Krystal Peterson 
Rating:
5.0

Very good

MHD RAKOUKI 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED ALGIAL 
Rating:
5.0

Customer did not leave a comment.

WALEED ALHARIRI 
Rating:
1.0

They always find a way to keep your money

Raymond Santford 
Rating:
5.0

very satisfied

FIESTA GOURMET AND DELI 
Rating:
5.0

Very good customer experience

Robert Clanton 
Rating:
5.0

Hands down for this location. Friendly Customer service, easy process. They get you in & out quickly so you go on with your business. Highly recommend this location to UHAUL customers, family & friends.

Safi Sobh 
Rating:
5.0

Thank you!

thomas kottalis 
Rating:
5.0

My experience with U-Haul on Schaefer has always been great!

Kimberly Williams 
Rating:
3.0

The service was Excallence.

Sandra Jones 
Rating:
5.0

Thanks

ali al-amri 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

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