Customer Reviews for Buds Corner
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything from the pickup of the truck in the morning to the drop off of the truck at night was a wonderful experience.

Rating:

3.0

Right now you guys overcharged me p I'm working on trying to get a statement from my debit card that's a prepaid card that where I was overcharged me but the U-Haul was told me what you charged me on the receipt somebody owes me some money

Rating:

4.0

The truck we rented wasnt there so we had to take a much smaller truck with no ramp. It made moving very difficult BUT the lady that took care of us was very kind and gave us a mileage discount to help make up for it. Worked out.

Rating:

5.0

Hopefully I get refunded for the extra gas I put in when I turned it with a full tank.

Rating:

1.0

I did the reservation for 24 hours but ended up not needing it for the entire time. I ended up dropping it off early and the lady who assisted me was very rude and acted like I was a burden for dropping off the equipment. She was not friendly at all it didn't even check the vehicle over when she came in because she said that she didn't feel like it. I will be going elsewhere to rent my U-Hauls from now on.

Rating:

5.0

Uhauled had my order messed up got calls from two different people and different places for pick up Then got a call and stated we did not pick up truck. The truck was return the same day we pick it up.

Rating:

4.0

Employee very helpful. Truck was clean and ok. Fortunately had just enough blankets to provide what I had reserved. But they did not have the hand truck I had reserved. What's the point of making a reservation weeks in advance if there's no effort made to have it available on the date needed.

Rating:

4.0

Your pricing for “two days” when we needed the truck for less than a day was frustrating and excessive.

Rating:

1.0

When we showed up for our pick up, the first truck they gave us had a broken window wiper and they expected us to use that truck for a cross state move. When they finally agreed to switch the truck, the second truck that they gave us had a truck engine light on. She then told us that she would just return the truck and do a new rental for another truck because she didn't know how to switch the truck again. Because of this, we are now being double charged for a truck that we never took. She then told us she had a supervisor that would issue us a full refund for the truck that we didn't take and we have now gotten a receipt that they only refunded us for $64 instead of the full $240 + that I was charged!!!!!!!!!!! NOT HAPPY AT ALL!!!!!!!!! And on top of all of this she was very rude and kept talking about how horrible U-Haul is and she hates working for them. Great to hear staff that works for your company talking about you this way. Made me feel wonderful about what i was getting involved with. Ive used U-haul several times before and never had issues like this before!

Rating:

5.0

Very nice employees kind and courteous

Rating:

5.0

Absolutely nothing. It was a great experience

Rating:

2.0

The person helping me did not know how to do it. She was very sweet, but it took very long to check it out and back in. The uhaul was frozen shut, I had to leave it running for a while to get the ice to melt off of the windshield which wasted gas and putting gas in a uhaul is very pricey. The uhaul was also in a lot of snow so getting into it was very hard. The customer service was great but they should have more training on renting the uhauls.

Rating:

5.0

Highly helpful. She went above & beyond to fix the pick up sites problem. Great worker!!!!

Rating:

5.0

Drop off said until 5. No one there 6

Rating:

3.0

Inside was a little dirty. Front window was very hazy on the inside. Ordered a 15’ truck, didn’t have so had to get a 20’.

Rating:

2.0

The truck was very dirty in cab. I took it home and cleaned the entire inside. Also they gave it to me with a lock on the back and didn’t know combination. Took 2 hours on hold to get that. And the back of truck was filled with blankets from previous user.

Rating:

5.0

The person who handled my transaction was very helpful.

Rating:

1.0

It was ok but don't take it back early because you won't get reimbursed.

Rating:

5.0

Nothing that I can think of.

Rating:

5.0

Not where I scheduled pick up, and was not informed of change of location! 30 miles out of my way! Furious at Uhaul for the bullshit customer service! Location of pick up employees were great. Uhaul get your shit together and figure out how to help your customers that don't rent multiple trucks a day like UPS.... Oooo wait they get Penske! Figure out your customer service...

Rating:

4.0

When picking up we were told that Buds doesn't usually process transactions until 9am. The lady was very nice and accommodated our 7:30am pick up time that was listed on the website. Please either change the time on the website or confirm pick up times with Buds.

Rating:

4.0

Quick, easy check in, we were in and on our way within 10 minutes. Good customer service. The size truck we wanted was not available, so we received a larger truck than what we requested for the lower price. Thank you

Rating:

5.0

I had a great experience. Bud's Corner was professional, friendly and easy to work with. I would use U-Haul through this location again.

Rating:

1.0

My appointment was changed from another location to Bud’s. I was unable to pick up the truck with TruckShare and when I did finally get the keys, none of the dollies or furniture blankets were in the truck. I had to go back to get the dollies, which I was made to feel was an inconvenience for them, and they didn’t have any blankets. I was still charged for them and tried disputing the charge and I haven’t heard anything back yet. Next time I move I will be using any company other than U-Haul.

Rating:

5.0

They did a very fine job!

Rating:

3.0

Please assist customers with trailer first-time hook up, to make sure it is done correctly. Please furnish a trailer hitch jack, to lift trailer onto the hitch.

Rating:

4.0

Trailer was parked in a ditch and was difficult to hitch to ball as no more lift on tongue jack.

Rating:

3.0

It is an absolute joke trying to get in touch with UHAUL about an overcharge on my credit card!!!! The location said they cannot do anything about the overcharge because it is all done through Uhaul. Tried to call 800 number, always a 20+ minute wait. The third time I called it I waited 25 minutes and no one ever picked up. So, I tried live chat Three times as well, no one wanted to chat there either!!! I have decided maybe they will talk to me when my credit card company reverses the entire charge. Maybe they will contact me to discuss my $70.00 overcharge!!!

Rating:

2.0

Was told that I could drop at "any U-Haul" location in Wis. Rapids. The person at this location said that they did not want to take the vehicle, citing that "corporate would not allow them". They were helpful in giving me the number of another location in town - called them - they could not take it either as they were literally out of places to park vehicles, but told me that the place I was at "has to take it" (they did seem to have room to park it in back - yes, there were better than 18 pieces of U-Haul trailer/trucks there). I went back in and told the person this and left it there. The person at this business wasn't happy about it. I was put off a little by attitude by the business regarding returning the truck, but I think U-Haul corporate needs to get their act together regarding stuff like this and not penalize the business that is renting U-Haul's product. Not pleased overall, but they have a semi monopoly on this kind of stuff. If I have to move, yeah, I will probably rent from U-Haul again (begrudgingly).

Rating:

1.0

People there were regular gas station clerks and had no idea what they were doing and provided no help whatsoever. The truck i rented was filthy, cracks in the windshield, and the cabin was loud- like an airport runway, but for 1400 miles.

Rating:

5.0

Dropped trailer off and girl laughed and said she would send service or junk recomendation.