Customer Reviews for Budget Store & Lock
(U-Haul Neighborhood Dealer)

54 reviews

333 Washington St   Freemansburg, PA 18017
(In Freemansburg-1/2 Block East From Cambria And Fremansburg Hwy)

(610) 866-0984

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 866-0984

333 Washington St
Freemansburg, PA 18017
(In Freemansburg-1/2 Block East From Cambria And Fremansburg Hwy)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff, reasonable rates, clean facility. Thank you again!

Gavin Smith  |  Overall Experience 
Rating:
3.0

Overall no problems with the location I picked the uhaul up at. However, MAJOR problems with the overall service model at uhaul. I called a week in advance to make my reservation, and they told me they’d call me the day before to confirm everything. When I received the information to pick up the truck, it was 3 hours after I originally made the reservation for. So I had to call to correct this but I was very nervous THE DAY BEFORE that I might not have the truck in time for my move. They ended up being able to correct the issue; however, the stress and anxiety this caused was not ideal. I also asked when I made the reservation, where I could drop the truck off. They told me to ask when I received a call the day before my reservation, so I asked then too and they told me to ask when I picked up the truck. When I picked up the truck, they were not able to tell me where to drop off the truck. Another very nerve wracking and stress inducing instance because I did not want to be charged extra for not being able to return my truck the same day, ON ACCOUNT OF uhaul not confirming where I could drop it off, AFTER I already asked THREE separate times. I called an 800 number on our way to move, and they finally were able to tell me where I could drop the truck off. Not really sure why it took four calls to receive confirmation on this. Moving is already such a stressful, tedious, and dreaded task… count on uhaul to make it worse.

Lilla Feher 
Rating:
4.0

Michael. Was extremely helpful in understanding my situation after having a strike in July. As I loss my vision on left side. He explained all process and procedures in a very timely manner which helped put my mind at ease. He was also very kind and took the time to listen which is a loss art. Thank you Michael for your prayers and sympathetic heart. Dr Roxanne.

Roxanne Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL QUIGLEY  |  Overall Experience 
Rating:
5.0

N/A

JORGE PEREZ 
Rating:
5.0

Excellent customer service!

Betty Huber 
Rating:
5.0

Customer did not leave a comment.

MERRY MAIDS REHNERT, AUDREY  |  Overall Experience 
Rating:
5.0

Kevin was great during the duration of my year long rental. Unfortunately, in June, I called Kevin that I wanted to add a new card & have it be autopay. I came in presented the card. But, subsequently, he never put it on autopay. After returning home from Europe. I saw that there were multiple delinquent fees as well as a lien fee. I explained the misunderstanding/mistake that was made & wasn’t offered any type of discount, not even an apology sheesh. I was totally okay paying a late fee or two.. But to hit me with 5 late fees and a lien fee, When in all honesty you had my card info and I told you to auto charge it…In honesty the mistake was Kevin not applying whatever needed to be applied for it to be auto pay. Definitely a mishap and not intentional. but unfortunately I wouldnt recommend this to anyone. Along with the fact that a lot of my stuff got wet inside the unit. And it was filthy when I first moved in…spiders dust and just dirt like soil everywhere. If there’s a way to rectify this. I’m all ears. But I was def let down when Kevin literally said nothing when I explained the missed communication we had. Actually pretty upset about it

Kory Hutchinson  |  Overall Experience 
Rating:
5.0

Friendly staff. Decent prices.

Maria Nguyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Gelber 
Rating:
3.0

Location not clearly marked as a U Haul location. No sign to help locate this location. Staff not very friendly.

MARK HOFFERT 
Rating:
5.0

Everything was great. I will certainly recommend your facility. Thanks very much, totally fit my needs.

KATHLEEN BOWEN  |  Overall Experience 
Rating:
5.0

10/10 recommend this storage facility to others. Kevin was amazing and helpful. He made things as convenient for me as he possibly could and explained everything thoroughly. Definitely will be coming back for future moves.

Emily Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth kratzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SUROVI  |  Overall Experience 
Rating:
4.0

Your rental procedure for a new customer is confusing but it worked out in the end.

Randy Blose 
Rating:
3.0

I was overcharged for items that I declined for on my rental such as the extra insurance and was charged a cleaning fee when the truck was clean. I brought it back the way I got the rental. This was not fair. I've rented from uhaul stefko blvd for many yrs and Never had this problem. I want these charges refunded to my account

Mary Calabro 
Rating:
5.0

Both of the guys i dealt with when i picked up my rented equipment and when i returned it were very easy to talk to and understand. Their customer service was excellent and overall made renting something extremely easy. I know where i will be going when i need something again.

Deanna leibig 
Rating:
3.0

Customer did not leave a comment.

ashley sabol 
Rating:
1.0

Customer did not leave a comment.

Colin Rinehimer 
Rating:
5.0

Great experience

EBONY RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise kessler 
Rating:
5.0

Customer did not leave a comment.

Lucinda Diaz 
Rating:
5.0

Customer did not leave a comment.

Christopher VanGlahn 
Rating:
3.0

After looking on line and speaking to a rep. I settled on a day later than I wanted. I called back to see if you had a cancellation list that I could be put on. The rep (unfortunately I can't remember his name)cancelled my order and promised me the day I wanted and delivered! Thanks

ed hrichak 
Rating:
5.0

When I mistakenly rented the wrong type of storage space for my needs, the on-duty facility representive worked to satisfy my needs. Very happy with service.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen johnson 
Rating:
5.0

Customer did not leave a comment.

Lisa Laborde 
Rating:
4.0

Customer did not leave a comment.

Robert Rivera 
Rating:
1.0

First of all I did not refuse all payments until the u haul rep told me I could not take the truck to a different location

patrick russin 
Rating:
4.0

Convenient.

DIANA PERSAD 
Rating:
4.0

Moises took care of me immediately. He answered all my questions and the process of completing all the paperwork and everything was smooth and quick.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MULBERGER 
Rating:
3.0

Good job guys

Stephan Richards 
Rating:
3.0

Customer did not leave a comment.

cristina dominguez 
Rating:
3.0

Customer did not leave a comment.

Thomas Berkery 
Rating:
4.0

Customer did not leave a comment.

Wayne Beahm 
Rating:
4.0

Friendly staff, truck available. Could use some new tires though.

Gary Ugarek 
Rating:
3.0

Customer did not leave a comment.

LARRY ACKER 
Rating:
4.0

Customer did not leave a comment.

Christopher Sykora 
Rating:
3.0

ok i guess

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Leung 
Rating:
4.0

Let me tell you. I never got to rent a van because customer service gave me an available location near my home but when I got the call it was a location 25 miles from my home and I cancelled. When I called customer service back she actually hung up on me. Very rude. And I would never recommend this business to anyone

Maureen tancin 
Rating:
5.0

Very friendly and helpful service.

Shelley Redding 
Rating:
5.0

Customer did not leave a comment.

dorsey horwath 
Rating:
5.0

Phil was awesome! Very helpful and friendly :)

stacie greiner 
Rating:
5.0

Customer did not leave a comment.

Tim Sinkbeil 
Rating:
5.0

Customer did not leave a comment.

brandi hogg 
Rating:
4.0

Guy running the place was excellent.

mike teague 
Rating:
3.0

Customer did not leave a comment.

allen town goose 
Rating:
3.0

Customer did not leave a comment.

ANTHONY gomez 
Rating:
5.0

Service was excellent. Storage facility was ready, clean, and as advertised.

Privacy Request  |  First Impressions 
Rating:
4.0

Bruce indicated that part of what made his job more difficult is a constant upgrading/changing of the UHaul computer interface. Perhaps some standardization is in order?

Rating:
3.0

I had cancelled this reservation a few days ago by phone. I needed climate controlled units. Your storage did not have them.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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