Comentarios del cliente para Budget Store & Lock Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Budget Store & Lock Self Storage

Grado total:

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KEN H. en

Grado:

Your software ( web page ) on mobile apps is not properly designed. you make the assumption everyone has a smart phone, that the u-haul location has great cell data service...I had to scan my license six time to get your app to accept my images.....it tied up the poor lady at the counter for 12 minutes..she finally called someone else for a workaround...you should provide your users with a webcamm that can do the scanning via their pc...instead of relying on the consumers cell phone...

Cary B. en

Grado:

El cliente no dejó un comentario.

Babatunde S. en

Grado:

El cliente no dejó un comentario.

Kellen W. en

Grado:

El cliente no dejó un comentario.

Sarah B. en

Grado:

The process went smoothly. The employee at the desk was very helpful

Gary K. en

Grado:

#1. Your man had no idea how to negotiate his OWN computer system. I was there at shortly after noon as promised, and he went out for lunch. I waited 45 minutes for him to return, and then he took another 30 minutes to figure out your system.Yet, you record the rental as noon to noon. It was more like 1:15 when I actually left with the truck. #2. Your email receipt is a lie. You show the fuel level to be less than full. Bullshit. That tank was full when I dropped of the truck. Do you do this to all of your customers? I wil lrent from Penske, or Budet, or Enterprise in the future. I don't like the way you operate. What can you do to improve? Easy. Be honest, which you are not, and be present.......not going for lunch. This dude said I rented at 12 noon. How is that possible when I didn't arrive until 12:15, and HE DIDN'T arrive until 12:45? You are dishonest. I will NOT recommend you to anyone.

Jose M. en

Grado:

Cool to be able to rent when you need to. Not just during business hours.

matthew W. en

Grado:

the person that helped me sign out the truck was friendly and helpful, but the truck was dirty when I picked it up. There was a greasy substance on the floor. I had to lay down old sheets and towels to keep my boxes out of the mess. Also, the cup holder in the cab had cigarette ashes, dirty floor, just generally nasty.

Frank S. en

Grado:

It took forever to get the rental even though we did all the paperwork online. The truck was awful dirty and smelled of smoke. Cigar ashes everywhere!!! My wife is allergic to smoke so we had to drive with the window open. This is unacceptable.

Kendall K. en

Grado:

I do not wish to comment on my experience.

DENNIS R. en

Grado:

Sharon will do whatever it takes to accommodate the customers. I am impressed with the overall operation of the facility.

ROBERT T. en

Grado:

I was very pleased with my treatment and care afforded to my requests. I plan to return when my needs change.

ROBERT G. en

Grado:

Would recommend very helpful staff

Beth S. en

Grado:

Terrific check in experience with a young lady named Sharon. She was polite, efficient, and helpful. Thank you for this excellent customer service, and next time we need a van rental we for sure will go back to this location.

Lonnie W. en

Grado:

Excellent location and staff

Jonathan N. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

El cliente no dejó un comentario.

Lyle S. en

Grado:

Fix your computer program! I book this truck on line to pick up in one town, which actually had 2 places along the route I was useing and wound up going a different route. When I went to pick it up all the information in the computer was spot on but it said it was not me. It took about 30 minutes for them to get it straightened out. And I have to say the gentleman checking me in stayed very calm.