Customer Reviews for Budget Self Storage
(U-Haul Neighborhood Dealer)

341 reviews

414 Raymond Blvd   Newark, NJ 07105

(973) 589-5948

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 6:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(973) 589-5948

414 Raymond Blvd
Newark, NJ 07105

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 6:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 9 am - 3:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLAN C. 
Rating:
5.0

Customer did not leave a comment.

Celia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
4.0

The staff is excellent, always ready to help... and to help customers about the elevator, it will be better if we know which floor the elevator is stopped (basement or upstairs) because we have to search for it when we need to use it and sometimes it isn't possible... and when the customer is new, always as possible, someone shows how to use the elevator. Thanks. Congratulations.

elton D. 
Rating:
5.0

I never had a problem and staff was courteous. Hours could be better.

FELICIA B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDGAR K. 
Rating:
1.0

Lazy ! The “ manager “ Jessica doesn't know Anything , Luis is a lazy, inconsiderate, thief . Wouldn't come back to use uhaul period , ghetto wouldn't recommend!

VERONICA S. 
Rating:
5.0

The person that took care of me and my husband was very helpful. Great customer service.

TIAGO S. 
Rating:
5.0

My representative was friendly and professional I will definitely work with them again

Celia V. 
Rating:
5.0

Customer did not leave a comment.

Willan C. 
Rating:
5.0

i think nothing everything was good

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

WILLAN C. 
Rating:
5.0

Very easy and efficient. I was in and out in 5 minutes.

JESSICALYNN S. 
Rating:
5.0

Great Service! Quick and efficient. Straight to the point. I am very pleased with the outcome.

ERIKA H. 
Rating:
5.0

Thank you Jess

TYRONE B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

MARCELO N. 
Rating:
5.0

The customer service manager (I believe her name is Jessica), was extremely helpful and accommodating. Thank you!!

Maylee R. 
Rating:
4.0

Customer did not leave a comment.

NICHOLASJ R. 
Rating:
5.0

I like

JOHNSON V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

Customer did not leave a comment.

NICHOLASJ R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON V. 
Rating:
4.0

Customer did not leave a comment.

Weinuo Z. 
Rating:
5.0

Customer service rep was friendly and informative very professional will definitely return

Celia V. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON V. 
Rating:
2.0

1) Incredibly long wait time to pickup a van that was already booked ahead (45 mins). Only one attendant who tried her best to help. 2) "Mileage out" on the vehicle was incorrectly noted. I was assured that adjustments will be made in the final bill. However, adjustments were not made and I was overcharged. 3) Facility was not clean.

SRINIVAS G. 
Rating:
3.0

Service was wonderful. The sales associates were friendly and polite. The location is out of the way if you don't won a car. Everything went smoothly and easily. Much appreciation.

laurie M. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Have larger vehicle

Andre G. 
Rating:
4.0

2 changes on pickup!Send me to 2 diferent dealer!Maybe improve this on future!Besides that's ok

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

We needed a 26 foot truck at the last minute after our other rental company cancelled our reservation at the last minute because they did not have any trucks available. Everything was perfect and the staff was very professional.

Lester S. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

Johnson V. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

marcel T. 
Rating:
5.0

Customer did not leave a comment.

OMAR N. 
Rating:
5.0

This is a fantastic location. They have been so helpful and friendly. The person who helped me was named Luis. He really made the whole process stress free and was wonderful to work withl.

Luisa P. 
Rating:
5.0

Customer did not leave a comment.

HELENA P. 
Rating:
5.0

It works very well ! Good price.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
4.0

Customer did not leave a comment.

Basil J. 
Rating:
4.0

Customer did not leave a comment.

heyley J. 
Rating:
1.0

I have been falsely charged over 400 dollars --- called for help, but I didn't get a timely response or a call back as I was promised. Moving is expensive, this unexpected cost associated to my Uhaul rental along with the delays causing me to pay the movers more is unacceptable. I really didn't expect this kind of service from Uhaul. I used this brand in order to have a smooth and easy experience. This is more expensive, which was fine - but not enough to get double charged for no reason and have NO SUPPORT from the company on how this will be fix and how I will be compensated for the delays.

Priya S. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
5.0

Excellent customer experience.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Xinyue W. 
Rating:
5.0

Customer did not leave a comment.

corry L. 
Rating:
5.0

Very nice staff

Gan L. 
Rating:
3.0

Customer did not leave a comment.

Eliu F. 
Rating:
5.0

Customer did not leave a comment.

patrick G. 
Rating:
5.0

Customer did not leave a comment.

Venus W. 
Rating:
5.0

Customer did not leave a comment.

nicolas G. 
Rating:
5.0

Great customer service

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Laine J. 
Rating:
4.0

Customer did not leave a comment.

DAWEI W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The young man and lady that work there were extremely helpful and made my experience an easy one. They were very polite and knowledgeable. I will definitely come back to this location for any future rental.

Emily O. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

I was skeptical about the area but once I walked in the staff was friendly and helpful in particular an employee named Luis. Luis was very knowledgable about my transaction and was on point. The facility is clean. well maintained and service was quick. Overall UHaul needs more employees like Luis who are professional and customer savvy.

Olga R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Not a thing— everything was great.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

NDRICIM K. 
Rating:
5.0

Thank you

idris T. 
Rating:
5.0

Customer did not leave a comment.

Johnson V. 
Rating:
5.0

I went the location at 225 SCOTLAND RD ORANGE,NJ 07050 & 1142 Broad St Newark, NJ 07114 and the service was horrible but when I went to 414 Raymond Blvd,#19733445500, the representative was so helpful I would recommend calling them first for rental if you are in that area. I am happy with there service and glad I went there 100%

Michael P. 
Rating:
5.0

Customer did not leave a comment.

DIEGO S. 
Rating:
2.0

Dark area and I am still not sure why I was charged around $6 by both the pick up and drop off locations

Artur K. 
Rating:
5.0

Customer did not leave a comment.

Marllon L. 
Rating:
5.0

yes they were very helpful

Alexsis J. 
Rating:
2.0

Very dark, very dodgy. Definitely not recommended to go there by yourself in the dark. Dark, difficult to find key box. The online drop off procedure was a pain. The site crashed several times. Only downloading the app made it worked. But it also crashed twice. Not a pleasant experience.

Nadine G. 
Rating:
5.0

Customer did not leave a comment.

Kwashie K. 
Rating:
5.0

Excellent

Arturo V. 
Rating:
4.0

Please make sure that the truck is in good condition both in terms of mechanical and cleaning perspectives.

Dimitrios N. 
Rating:
5.0

Customer did not leave a comment.

idris T. 
Rating:
5.0

Customer did not leave a comment.

Nyeem M. 
Rating:
5.0

Nothing customer service and everything was fine. Jessica took care of us and she was excellent.. definitely would recommend and definitely would rent from that location again, which we are in about two months.

NANETTE S. 
Rating:
5.0

Customer did not leave a comment.

allen W. 
Rating:
5.0

Do not change a thing. The representatives at the location are honest, friendly, and willing to help you out.

Wilton C. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

Connie H. 
Rating:
3.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Jai A. 
Rating:
5.0

I am a storage customer and renting the uhaul was the easiest Highly recommend !!

David M. 
Rating:
5.0

Both customer service reps were excellent I will always come to this location for a uhaul truck

Sameen P. 
Rating:
5.0

Customer did not leave a comment.

Wilson D. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
3.0

Disgusting service....

alexandre N. 
Rating:
5.0

NOTHING, THERE IS VERY GOOD SERVICE AND EFFICIENCY TO THE CUSTOMER

Kattian G. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Andre l D. 
No reviews have been submitted for this location.

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