Customer Reviews for Budget Self Storage of Covington
(U-Haul Neighborhood Dealer)

351 reviews

6217 Hwy 278 NE   Covington, GA 30014

(678) 342-9686

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(678) 342-9686

6217 Hwy 278 NE
Covington, GA 30014

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy DeBraal 
Rating:
5.0

These guys are great - it's people that always make the difference !! Thanks to Budget Self Storage !!!!!!

WILLIAM HEWES 
Rating:
4.0

Customer did not leave a comment.

Ross Langbecker 
Rating:
4.0

Customer did not leave a comment.

Corey Humphries 
Rating:
4.0

The staff was very friendly and knowledgeable I enjoyed talking to her.

Annie Crew 
Rating:
5.0

Great customer services.

Vazir KESHWANI 
Rating:
3.0

Customer did not leave a comment.

Jill Marie Olson 
Rating:
5.0

Customer did not leave a comment.

Sade Smith 
Rating:
5.0

Very friendly :)

Tom Armbruster 
Rating:
5.0

Customer did not leave a comment.

Rudy Infante 
Rating:
5.0

The young lady at the desk was very awesome to work with. She tried to help me out every way possible to get the right truck for my needs. I truly enjoyed the customer service. I will only use her facility in the future.

HAROLD WHITE 
Rating:
1.0

The truck was filthy inside the cab including dirt, dust, and the residue of spilled drinks. I used the app when returning the truck and was asked if the truck was clean enough for the next customer. I said yes so that I would not be charged even though the truck is by no means ready to go out. I assume I will have to fight for those dollars even though we returned in the same manner in which got. We did not get our 6 blankets that we ordered. The front end often made disturbing noises when turning sharp. The front end alignment was so bad that I had to keep the wheel at 11 o'clock to be able to drive straight.

DOUGLAS Rea 
Rating:
4.0

Customer did not leave a comment.

Mary Jane Pennington 
Rating:
5.0

JUST KEEP ON DOING WHAT YOUR DOING!!!!

WILLIAM SEARS 
Rating:
5.0

Customer did not leave a comment.

Lorena Mireles 
Rating:
5.0

Customer did not leave a comment.

Tom Armbruster 
Rating:
3.0

Customer did not leave a comment.

Gregory Saucer 
Rating:
5.0

Thank you

William Payne 
Rating:
3.0

The location (a self-storage facility) sign was difficult to see but, otherwise, no issues.

Robert Griggs 
Rating:
5.0

Great customer service

Harold Ferguson 
Rating:
5.0

Customer did not leave a comment.

Alettrics Fenton 
Rating:
5.0

Customer did not leave a comment.

Brian Doan 
Rating:
5.0

Great customer service and very professional

Joseph Francis 
Rating:
5.0

Customer service was excellent! I would definitely use this location in the future as well! I give it 5 stars!! Char was awesome!!

Calandra Smith 
Rating:
4.0

Customer did not leave a comment.

David Dyer 
Rating:
5.0

I cleaned out a small amount of junk left from previous customer. Also more importantly, let shop know about possible problem with brakes. Very helpful, friendly. Have been customer several times

Robert Runge 
Rating:
5.0

To me it was a pleasant experience. Just keep up the good work that's all from me 👏 🙌 👍

Desiree Girard 
Rating:
5.0

Customer did not leave a comment.

Kalonda Griggs 
Rating:
2.0

Customer did not leave a comment.

MICHAEL MURPHY 
Rating:
5.0

Customer did not leave a comment.

Cheryl Budd 
Rating:
3.0

The bed of the truck was dirty and drop off was hard

Lois Deaton 
Rating:
5.0

The young lady you have working has excellent communication and customer service skills!

Arlene Heard 
Rating:
5.0

nice and helping

Hsueh-Ler Lu 
Rating:
5.0

Customer did not leave a comment.

Jariq Douglas 
Rating:
3.0

Customer did not leave a comment.

Tammy Mason Clarence Harris 
Rating:
5.0

Customer did not leave a comment.

Charmaine Gilmore 
Rating:
5.0

Customer did not leave a comment.

DARLENE MAPP 
Rating:
5.0

Want to recognize the manager Char, she was great and helped me a lot, she is great with customer service, thank you

Jose Retana 
Rating:
5.0

Awesome customer service. Will use again!!

Kathleen Adams 
Rating:
5.0

We had trouble with the app but the young lady at the counter, Char was extremely helpful and kind. Every company should be so lucky as to have an employee like her!

Aileen ONeill 
Rating:
5.0

Char was extremely helpful and pleasant.

Keri Rhodes 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Little 
Rating:
5.0

Customer did not leave a comment.

Oral Beckford 
Rating:
3.0

Customer did not leave a comment.

Richard Wallace 
Rating:
5.0

Customer did not leave a comment.

Brandon Brown 
Rating:
5.0

Excellent customer service. Char was very polite and helpful. A+

Michael Edwards 
Rating:
4.0

A through wipe down of driving area would greatly improve the appearance. I appreciate the professionalism & friendliness of the counter employee. They provided as promised.

Rose White 
Rating:
5.0

Customer did not leave a comment.

Jess WALDROP 
Rating:
3.0

My uhaul reservation was canceled without reason or notification. Had to keep trying to rereserve 5 times before it was accepted again. The uhaul smelled of cigarettes and had ashes and cigarette wrappers. The back of the uhaul was dirty and had trash. The ease of picking up and dropping off online was nice and quick.

AMIRAH SULEIMAN 
Rating:
5.0

The truck sounded bad wasn’t sure if it was going to make it. And there was bugs in the back.

Angela Benton 
Rating:
5.0

The lady who dealt with me was kind & considerate she was an excellent employee

Teresa Ambs 
Rating:
5.0

Customer did not leave a comment.

Rebecca Kimbell 
Rating:
5.0

Customer did not leave a comment.

wynisha pardo 
Rating:
5.0

Char was the best she made sure everything was perfect

ian rodriguez 
Rating:
2.0

I preordered stuff I needed for my move and NOTHING was in the truck. No blankets or hand trucks or anything that I had ordered in advance. And since this location is closed on Sundays, I had to go to Home Depot and purchase what I needed. Very frustrating. Took an extra hour and a half just to get started with my move.

Jessica Brown 
Rating:
4.0

Attendant was very friendly, only issue I had was that they were out of moving blankets

Beau Carpenter 
Rating:
5.0

Everything was great, no improvement needed. Customer service was very nice and knowledgeable

Judith Hernandez 
Rating:
5.0

GREAT! customer service - friendly, efficient, convenient!

Carrie Elrod 
Rating:
2.0

They did not include the furniture pads that were part of my order and they are closed on my pick up day. I had to drive 30 minutes away to get the pads from another location.

Mary Ann Hermosillo 
Rating:
5.0

Customer did not leave a comment.

Larry Williams 
Rating:
5.0

Love the customer service

Latoya Darty 
Rating:
5.0

It was all very seamless

Keith King 
Rating:
5.0

Customer did not leave a comment.

Deborah ellenburg 
Rating:
4.0

Customer did not leave a comment.

Keith Monteiro 
Rating:
1.0

Customer did not leave a comment.

Wendy Cherelus 
Rating:
5.0

Great people helping were great. From the phone call to figure out availability to picking up the truck she was great! The automatic check out was smooth with very clear instructions. Thanks so much!

Billy Wade 
Rating:
5.0

The ladies were super friendly and accommodating

Nicole Wenzel 
Rating:
5.0

Customer did not leave a comment.

kim Gravel 
Rating:
1.0

Wasn’t told that I wouldn’t get able to return the uhaul to a different location & they charged me $600 in total to rent the truck for 2 days all because I had no choice but to drop it off at the location closest to me because I was over an hour away from the pickup location & had no other way to do it ..

Savannah Lott 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Parr 
Rating:
5.0

Very polite and friendly. Service was quick, and tye lady who checked us in was very personable. Would return and recommend to others also.

Chris Minor 
Rating:
5.0

Customer did not leave a comment.

Camilia McNabb 
Rating:
5.0

Customer did not leave a comment.

Alettrics Fenton 
Rating:
3.0

Customer did not leave a comment.

Scott Stejskal 
Rating:
5.0

Customer did not leave a comment.

YVONNE ROSE 
Rating:
5.0

Love it clean to

Tangelia Styles 
Rating:
5.0

Customer did not leave a comment.

Alettrics Fenton 
Rating:
5.0

Customer did not leave a comment.

SONYA ADAMS-FEAZEL 
Rating:
3.0

If it's not broken, then don't try to fix it.

John Grantham 
Rating:
5.0

Customer did not leave a comment.

Constance Casatelli 
Rating:
5.0

Customer did not leave a comment.

Kirk Coleman 
Rating:
4.0

Customer did not leave a comment.

Scott Stejskal 
Rating:
5.0

The customer service representative provided the best service that I have received in a LONG time. The facility was immaculate, the rental was VERY clean and the blanket wraps weren’t all beat up and dirty.

Patrena Ramey 
Rating:
3.0

Truck interior was extremely dirty when I got it and when I said it wasn’t clean enough for someone else it tried to charge me for cleaning so I had to go back and say it was clean for next person because I shouldn’t be responsible for the cleaning charge if it was filthy when I got it and it only lets you take one picture when picking up the truck to show how dirty it was at pick up

Sally ThompsonHall 
Rating:
5.0

This Uhaul rental and self storage experience has been great! The service is top notch The equipment and storage areas always clean!

Renee Riley 
Rating:
3.0

Customer did not leave a comment.

Scott Darrin 
Rating:
5.0

Customer did not leave a comment.

GERALD ASBERRY 
Rating:
5.0

Customer did not leave a comment.

Beverly Johndon 
Rating:
5.0

Customer did not leave a comment.

Calli Warren 
Rating:
5.0

Customer did not leave a comment.

Sharon McDaniel 
Rating:
5.0

Customer did not leave a comment.

Alettrics Fenton 
Rating:
5.0

Customer did not leave a comment.

Robert Childers 
Rating:
5.0

Add a ramp to small truck

Bernice Morrow 
Rating:
5.0

Customer did not leave a comment.

Morgan Bligen Scott 
Rating:
5.0

The rep who assisted me with checking in, she was phenomenal. She explained the main details and even assisted me with extending my return time a few hours which was beyond help. The self return option is super user friendly and quick. I would definitely visit this location again if needed.

Maresha Sanders 
Rating:
5.0

Customer did not leave a comment.

William Smallwood 
Rating:
1.0

The drop off site closes far too early. No one using a truck will be able to drive and then return a truck by 5 pm. Make locations that rent out trucks stay open until 7 or 8 like full u-haul locations.

Eric Russell 
Rating:
1.0

i ordered a dolly and it was not supplied. the back of the truck was filled with these blue crystal rocks and the front had leaves and dirt all over the chairs. i was supposed to check in at 9 and the reservation didn’t go through until past 10

Abbey Greenwood 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HYMAN 
Rating:
5.0

Customer did not leave a comment.

Dean Quamina 
No reviews have been submitted for this location.

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